Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services

  2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you may be aware, ********** switched over from providing benefit payments through **** of America prepaid debit cards to Money Network debit cards. Although my address was changed through EDD, Money Network received my previous address. As a result, my new card was mailed to my previous address, activated and fraudulently used by whomever received it.I called Money Network to report my card had been compromised. They confirmed the card had been sent to my old address, confirmed my new address was in fact documented in EDD;s system and agreed to send a new card to my new address. However, I would need to file a claim in order to recover the funds stolen from me. It's been nearly a week now, and I have not yet received the forms required to start to process of recovering funds. In addition, I am unable to activate my new card (with only the remaining funds issued by EDD) because you are required to have a PIN to access customer service. How do I obtain a PIN? I can't get through to anyone and have been calling for 3 days now. I would like to be able to reach a body at Money Network or anyone who can tell me how it is I can access my unemployment benefits.

  Business Response

  Date: 03/14/2024

  Ms. *****,

  Thank you for reaching out with the stated concerns. 

  A dispute case was opened on 2/26/2024. As resolution a credit was issued to your card totaling $257.33 on 2/28/24. The dispute form for the new case was sent to the current address on file when that case was opened on 02/26/24, we show the forms were received back on 3/11/2024 and the case is currently under review. The new card was activated on 02/26/24 and records indicate you called in on 02/28/24 and to have the *** number on the card changed.

  While we believe the above address your concerns, please do not hesitate to contact Money Network **************** at ************ should you have any further questions or concerns. 

   

  Thank You, ******

   

   

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute against my stimulus checks which we're stolen money network then denied my fraud claim and I filed a dispute on September 23rd 2023 and their business claims that it takes 45 to 90 days to resolve any issues so I have been patiently waiting since Christmas for it to be resolved then I called today and they said that I didn't turn it in until February 19th which is 5 months from the date I actually submitted it and this was after I filed a complaint with the ****

  Business Response

  Date: 03/11/2024

  Dear **************,
  
  We are responding to your BBB complaint regarding your Money Network dispute.
  
  We received and reviewed your dispute stating the cards were stolen from your mailbox. The claim was denied for the following reasons:
  
  The cards were activated using a phone number that is registered under your name and address *************).
  The PIN set up when activating the cards was used for the purchases.
  The card usage does not pattern third party fraud.
  
  We would be happy to review again, if any new information or documentation can be provided to support the claim of fraud.
  
  
  Thank you,
  Fiserv
  

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 3 years First Data has withheld over $200k in charges with no explanation. I've called several times to rectify their accounting problem and no one will assist. Please have someone reach out to me to solve this issue.

  Business Response

  Date: 03/05/2024

  Mr. ******,

  Thank you for contacting us with the stated concerns. We are able to locate several accounts, open and closed, under your ************, however, we do not show funds being held. Please provide the merchant number of the account in question so we can review and have the correct area assist with the correct account. 

  Thank You, ******

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1000's of people are complaining about this Money Network App the ********************************* is depositing citizen's money into. This company has changed my password and the app is very unresponsive. We have NO option of moving our money to our own banks Wich is wrong.

  Business Response

  Date: 03/05/2024

  ******************,

  Thank you for reaching out with your stated concerns. 

  Your funds can indeed be transferred to a personal bank account. Funds can also be withdrawn through an ATM or face to face at a bank. 

  Please reach out to Money Network **************** at *************, they would be able to assist you with transfer of funds to a bank account, resetting your password, issues with the website or provide you the different options on how funds can be retrieved from the card. Your card can also be used as a debit card at 1000's of businesses who accept Mastercard. 

  Thank You, ******

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   The phone number provided states, 

  "We are sorry, we are unable to process your request". This is if I enter the card number or the last 6 of my SS number.
  
  Regards,
  
  *****************************

  Business Response

  Date: 03/22/2024

  ******************,

  Thank you for reaching out with the stated concerns. 

  We made two attempts to reach you by phone to discuss the password and logging into your account but were unable to reach you. We made to changes to your password on the account. The notes on the account reflect the results of multiple failed attempts to log into the mobile app, the account was locked on 3/4/2024, it was unlocked on 3/6/2024.

  If you are still unable to get into your online account, you would need to do the forgot password action to create a new password or you can contact the call center to authenticate, confirm email and we can send a temporary password to the email on file.

   

  Thank You, ******

  Customer Answer

  Date: 03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a card holder with your company through Unemployment when there was fraud on my account which prompted you to have to close my card out. There is still money on the card which I'm unable to transfer or cash out because the card was closed and when I call the customer service number it won't transfer me to a representative because it says it can't find my account because you closed it. I have no way of getting my money I have no way of talking to somebody.

  Business Response

  Date: 03/07/2024

  ********************,

  Thank you for reaching out with the stated concerns. 

  The balance on the card is $358.43. We can have a check sent to the address on file of ************************************ A WALLINGFORD, ** 19086-6701. The other option would be to contact the unemployment agency that set up the account to establish a new account for you which will generate a new card to be sent. 

  Please respond to confirm if you would like to have a check sent for the amount of funds remaining on the card.

   

  Thank You, ******

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me EDD account was switched from B of A to Money Network. I have attempted to transfer my funds to my bank account, and the transfer failed (all the information was completely accurate, I never had any problems transferring with B of A). When I tried to contact customer service the automated recording requires you type your pin number to get any customer service. Well because I never use my pin (I always do bank transfers), I don't remember it. I have tried every phone number I have found online to try to reach someone. There is literally no way to speak to someone without your pin, and there is no way to change your pin without knowing your original pin. And of course I can't even go to an ATM without my pin, so I literally have absolutely no access to my money and no way to get access. I am days away from defaulting on my credit cards. I need access to my money.

  Business Response

  Date: 03/11/2024

  Mr. *******,

  Thank you for speaking with ** on 3/8/24. We were able to assist with resetting the *** and the issue has now been resolved.

  However, if you have any further issue please do not hesitate to reach back out for assistance. 

   

  Thank You, ******

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network claimed to be sending me a new EDD debit card on 1/24/2024. However, they erroneously mailed it to an incorrect address. On 1/20/2024 I called customer service to speak to a person regarding this matter but was transferred to the automated system, which stated that a card would arrive in a few days and then terminated my call. I waited until 1/23/2024 to follow-up again, and I was able to speak to a customer service representative. I was told that a new card had in fact not been sent out and that they would not even provide me the necessary information to set up an online account. After having verified all of my information, by phone, the representative still refused to provide me any options to access the desperately needed funds in my account. I was told that it was a company policy to withhold the accessible and necessary information required for me to retrieve the money in my own account. Due to ********************************************* error and misrepresentation, I would be denied all access to my funds for ten days, until a new card is received. Due to their unwillingness to provide alternative resolutions, I was without food and shelter. This business hijacked my funds without providing me with any means to funds in my own account. This is a very serious problem that definitely needs to be rectified. I am considering also taking legal action against Money Network for causing undue harm, pain and suffering. Please address these policies and procedures. Thank you.

  Business Response

  Date: 02/28/2024

  Ms. ******,

  There was not enough information provided to identify a Money Network account under your name. Please respond by providing your full name, full address that the card was sent to, the address the card should have been sent to, Social Security number (preferably full number or at least the last four) and your date of birth. 

   

  Thank You,

  Fiserv

   

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a debit card from money network for a economic impact payment. I live in **********.We started to use the card until it was misplaced. It was reported and a new card was issued with the balance of $******. I never used this new card and still have it in my possession. Somehow my card number was used in a fraudulent transaction at CVS in *****. this sole transaction was a swiped transaction for my entire balance of ******. This was not done by me. I have never been to ************ and can prove I was in ********** on 11-2-22 the date of the fraud transaction. I filed a dispute with money network and my claim was denied. I via mail asked for copies of the documents that were used to make the determination. Nothing was provided. I than filled an appeal. I got a letter saying I would get another letter asking for more information. That second letter never came. My appeal was denied. I did not make this charge. I do not live in ***** and I did not spend this money at CVS. my card has a chip on it and my chip was not used. somehow a leak at money network is responsible for my card number getting out. I am a fraud victim and money network is refusing to fix it.

  Business Response

  Date: 02/29/2024

  ****************,

  Thank you for your patience while we researched your claim.

  After another review of your dispute we have returned the funds to your Money Network card. The current balance is $820.76 and is available for use. 

  Please do not hesitate to contact us should you have any further questions or concerns.

   

  Thank You, ******

  Customer Answer

  Date: 03/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this company to leave me alone. Since my business opened on January 1, 2024 I have had nothing but problems! I began my account in November, and had until 1-12-2024 to cancel. I canceled on the 1-11-24. They charged me for early termination. I received a full refund for the $750. Every week I receive an email for a charge for my Clover account. I call them wait over an hour to talk to someone, only to wait even more and be transferred non stop. No one says the same thing, and nothing changes. I have attached screen shots of emails with my clover representative ****, as well as from Clover stating my account is closed. I also attached the bill they just sent me in the mail. Please help me get them to close my account fully and stop billing me!! This company is a scam and have no problems stealing your money.

  Business Response

  Date: 03/04/2024

  ******************,

  Thank you for bringing the stated concerns to our attention. We have closed out the merchant lease, cleared the collection balance and issued refund of $72.08. 

  We appreciate your patience while we worked to resolve. please do not hesitate to contact us should you have any further questions. 

   

  Thank You, ******

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business was broken into and my device was stolen. On February 19th, the day of the burglary I called Clover and spoke with "****" after ***** minutes she assured me that a replacement device would be shipped and that the order went through. I followed up again today on February 20 and spoke to "****" who informed me that NO replacement device was ordered and the claim was never filed. I had to go through the whole process AGAIN. this cost me my business HOURS TIME AND MONEY!!!! in addition to my aggravation at dealing with the worst company and worst customer service possible. ******************** has never answered my support emails regarding populated data being registered on my account without my knowledge like charges that never existed in cash or check and more! Clover does not reply to support emails, nor does their customer service ACTUALLY DO THIER JOB. I want a full investigation into why the replacement device was not placed, as the CALL WAS RECORDED, I have the emails showing the email verification codes that the agent sent TWICE on February 19th- showing that I DID speak with someone, they just decided to hold a small business that got robbed over their head TWICE.

  Business Response

  Date: 03/04/2024

  ******************, 

  We are sorry to hear about the burglary at your business. 

  Our records indicate a call on 2/20/24 in which the claim was submitted, 2/21/2024 the claim was approved and the replacement requested, 2/22/2024 the replacement was sent overnight delivery tracking number ************, ************. Please reply and attach the confirmation emails received on the 19th for research as we do not have record of the call. 

  Please let us know if you still need Clover assistance and we would be happy to have someone from technical support reach out to assist. 

  Thank You, ******.

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Youre all lying and hiding the phone calls. Here are the records from February 19 that I called and I spoke with a representative for 20 minutes- the representative also sent me OTP to verify my account. Youll see the phone call log from February 19 and 20th and the emails. Your abhorrent and ineffective customer service cost me one week worth of business!!!! Find those records- I wont be accepting any phone calls from clover any longer unless I will be recording them on my end. Everything needs to be kept in written email communication. I WILL be holding your business accountable
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/15/2024

  We are sorry to hear that you feel that way. We are not trying to hide anything. We are unable to locate calls from you with FDGL on the date provide. Of the attachments you submitted we are only able to open two which are the one time passcodes sent to you. Please provide the confirmation of the calls and equipment  from the 19th. 

  Thank You, ******

  Customer Answer

  Date: 03/21/2024

  Its quite simple- youre hiding the calls- its obvious the one time passcodes were generated by the representative on the phone to confirm the account. Thats clear evidence of my phone call and I sent you photos of the screenshots from my own call log. 
  

  since you record all your calls you DEFINITELY need to do the work AND FIND THOSE CALLS! 
  

  once again- your company cost me ONE WEEK WORTH OF BUSINESS AND NOW YOURE BACK TO PLAYING GAMES AGAIN. Seems very convenient that you suddenly cant find those calls- I wonder if your company was subpoenaed legally would they find those calls? I recommend you do the work and find those calls on file- otherwise you need to investigate your employees and see how much power they have in deleting any records. I have serious questions and reservations.