Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Road NW Sandy Springs, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had merchant services with First date reporting services LLC, the First date reporting services LLC stolen money from my bank account after I paid monthly service fee ! 8/31/2023. $59.95 9/25/2023 $69.95. 10/17/2023 $125. 11/2/2023 $295. I was contacted them many times. But they wont return my money !!! And base on this . They charge me more service fee with no reason and not email to notice me !!! 10/2023. 11/2023. 12/2023. $59.95/each month. I think they are not trustworthy and should not be qualified to provide this service!!! Now I terminated their service, but I want my money back. Could you guys help me solve the problem?Thank you so much

  Business Response

  Date: 03/20/2024

  ********,

  Thank you for reaching out with the stated concerns. 

  Your merchant account was set up through a third party ****************************** (ISO), First Payment *************. They have advised the reached out to speak with you on 3/15/2024 and confirmed that you had received refunds in the amount of $59.95 and $69.95. An additional refund of $420 was issued on 2/8/24 however it was held on the account. We apologize for the delay. The remaining refund will be released to the bank account on file. Please allow 3 -5 business day to see the deposit. 

  Do not hesitate to reach out should you have any further questions or concerns. 

   

  Thank You, ******

  Customer Answer

  Date: 03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    
  I have another question that could you request them refund  the extra service fee they charged me $59.95 for three months?   They charged me no reason. Not email to notice me!    
  
  Regards,
  
  *************
  

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left a review a couple days ago addressing my issue, which is thus:I used to work for Hot Topic years and years ago. I used a money network account/card that was provided to me by this employment. I did not use the card after I discontinued my employment there.I have been receiving multiple (more than 10) emails from Money Network saying that my account is continuously being locked due to multiple failed log in attempts.I attempted to call the customer service line of *********************************************, only for the automated pickup line to disqualify me from receiving help (it couldn't find an account for me based on my sensitive info, including my social security number. It also did not give me an option to speak to an associate). There is no email I can find to contact the financial institution either.I explained this all in the review I had left, and I just discovered today that there was a response from what I'm assuming is either a bot, ai, or some auto response machine from the company - because all the review replies are signed with a single name - the same name was in all the emails I received. The response was for me to email them at "*****************************" and reference support number "*************". I'm not sure what they expect me to do when all I have is asterisks to go by. There is nowhere for me to log in to possibly "reveal" sensitive information that those asterisks would be hiding. There is no way for me to get the email or the support number to contact them.The failed log in attempts from whoever is trying to get into my old banking account have not stopped. They still come multiple times a day. And I still have no way of contacting Money Network. Do I have to wait and watch until I have my account hacked into? Do I have to watch them try and steal my identity, or my sensitive info? Do I have to watch as they perhaps steal my identity? And leave me responsible for whatever they hook me on the line for ?

  Business Response

  Date: 03/22/2024

  Ms. ********,

  We apologize for the frustration. We have made adjustments and deleted the personal information from the account. 

  You should not receive any further notifications, however, if you receive anything pertaining to this account, please reach out to let us know. 

   

  Thank You, ******

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to set up my edd account and finaly got it working, I cant find any option to auto transfer upon deposit into my regular bank account

  Business Response

  Date: 03/11/2024

  **************,

  We show a successful transfer to funds from your Money Network card to a bank account on 3/2/24 and 3/9/24.

  While it appears the transfer issue you were having has been resolved, please do not hesitate to contact us should you have any further concerns.

   

  Thank You, ******

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

     The issue and concern is not being able to set the system on auto transfer ie once it hits you Friday evenings it automaticly transfers to my outside account. This not only leaves the money there for a shown asset for your company but the ability to float it for 6 total days a-curing interest for you, unlike *************** where it would auto transfer. I have also followed up with Governor ******* office leaving a voice messsge. 
  
  Regards,
  
  *******************

  Business Response

  Date: 03/15/2024

  **************,

  We understand that previous you were able to have funds auto transfer to your bank account and you would wish for that continue. However, you account and funds are now set up with Money Network and that is not a service that we offer. Automatic funding to your bank account is not an option available to you, you would need to log in or call to transfer the funds. There are other options available to you such as using the card for purchases and payments, withdrawing funds from an ATM or a face to face teller withdraw at a bank. Please refer to www.moneynetwork.com/edd for information.

  Thank You, ******

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network receives the benefits from *** that are awarded to the claimant. That is me. This is a new financial institution. The BofA was the former. There was never a problem with **** in receiving my benefits from ***. MN took over 2/14/24. The *** has deposited to my account with ********************************************* on 2/14/16 the funds with an *** ID# for verification. Today I was not able to retrieve those funds from my account. ********************************************* would not say why. They said contact ***. The *** did their job providing the deposit and identify number confirming the deposit. They have completed their end. MN is refusing to release those funds to me without any explanation other than contact the ***. I gave them the ***'s conf. #. They still said contact the *** with no further explanation. MN is withholding my payment for an unknown reason. I am in touch with the *** through my ********************** in ****** as well as other governmental agencies regarding this .I have researched this new bank's background and my jaw is still dropped. The have an "F" rating with the BBB, they have been involved in class action lawsuits, and have been sued many times over. Their business practices are less than savory. My benefit was approved by the *** on 2/14/24 and forwarded off to MN with a pay ID# and they still remain quiet as to why this is happening other than contact the ***. I am in touch with the *** through my state senator's office, and I have not heard of any issue all went well with their end anyway. I am unable to get my benefit for this period. Should it be necessary for me to file a lawsuit, I have no issues with that. None. Zip. Zero. I have been in the legal profession for my entire career and would not hesitate any further to bring a suit against this very unprofessional institution. I am reporting them for potential fraud. It is very suspicious. Very. I was a victim of identity fraud about 4 years ago when the perp tried getting u.i. benefits under my name and ss # while was working for a law firm. I made a fraud report, a police report and reported that report to every agency possible. My online account was obliterated as well in January 2024. No one else's. That was very, very strange. Just mine. The picture is becoming very suspicious to me as something fraudulent is occurring with my account and I am the sucker again. I have contacted the ***************** Sgt who assisted in the first fraudulent u.i. claim to file a new report. I need my benefit just deposited by the *** on 2/14/24.

  Business Response

  Date: 03/19/2024

  **************,

  On 2/21/2024 the client *********** *** UI and SDI initiated the closure of the account, we are unable to reopen or provide any details other then you need to contact the *** for information. A check was issued on 3/7/24 to you for the full amount of the deposit on the account.  

  Please direct any further questions to the CA ***.

   

  Thank You, ******

   

  Customer Answer

  Date: 03/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you may be aware, ********** switched over from providing benefit payments through **** of America prepaid debit cards to Money Network debit cards. Although my address was changed through EDD, Money Network received my previous address. As a result, my new card was mailed to my previous address, activated and fraudulently used by whomever received it.I called Money Network to report my card had been compromised. They confirmed the card had been sent to my old address, confirmed my new address was in fact documented in EDD;s system and agreed to send a new card to my new address. However, I would need to file a claim in order to recover the funds stolen from me. It's been nearly a week now, and I have not yet received the forms required to start to process of recovering funds. In addition, I am unable to activate my new card (with only the remaining funds issued by EDD) because you are required to have a PIN to access customer service. How do I obtain a PIN? I can't get through to anyone and have been calling for 3 days now. I would like to be able to reach a body at Money Network or anyone who can tell me how it is I can access my unemployment benefits.

  Business Response

  Date: 03/14/2024

  Ms. *****,

  Thank you for reaching out with the stated concerns. 

  A dispute case was opened on 2/26/2024. As resolution a credit was issued to your card totaling $257.33 on 2/28/24. The dispute form for the new case was sent to the current address on file when that case was opened on 02/26/24, we show the forms were received back on 3/11/2024 and the case is currently under review. The new card was activated on 02/26/24 and records indicate you called in on 02/28/24 and to have the *** number on the card changed.

  While we believe the above address your concerns, please do not hesitate to contact Money Network **************** at ************ should you have any further questions or concerns. 

   

  Thank You, ******

   

   

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute against my stimulus checks which we're stolen money network then denied my fraud claim and I filed a dispute on September 23rd 2023 and their business claims that it takes 45 to 90 days to resolve any issues so I have been patiently waiting since Christmas for it to be resolved then I called today and they said that I didn't turn it in until February 19th which is 5 months from the date I actually submitted it and this was after I filed a complaint with the ****

  Business Response

  Date: 03/11/2024

  Dear **************,
  
  We are responding to your BBB complaint regarding your Money Network dispute.
  
  We received and reviewed your dispute stating the cards were stolen from your mailbox. The claim was denied for the following reasons:
  
  The cards were activated using a phone number that is registered under your name and address *************).
  The PIN set up when activating the cards was used for the purchases.
  The card usage does not pattern third party fraud.
  
  We would be happy to review again, if any new information or documentation can be provided to support the claim of fraud.
  
  
  Thank you,
  Fiserv
  

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 3 years First Data has withheld over $200k in charges with no explanation. I've called several times to rectify their accounting problem and no one will assist. Please have someone reach out to me to solve this issue.

  Business Response

  Date: 03/05/2024

  Mr. ******,

  Thank you for contacting us with the stated concerns. We are able to locate several accounts, open and closed, under your ************, however, we do not show funds being held. Please provide the merchant number of the account in question so we can review and have the correct area assist with the correct account. 

  Thank You, ******

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1000's of people are complaining about this Money Network App the ********************************* is depositing citizen's money into. This company has changed my password and the app is very unresponsive. We have NO option of moving our money to our own banks Wich is wrong.

  Business Response

  Date: 03/05/2024

  ******************,

  Thank you for reaching out with your stated concerns. 

  Your funds can indeed be transferred to a personal bank account. Funds can also be withdrawn through an ATM or face to face at a bank. 

  Please reach out to Money Network **************** at *************, they would be able to assist you with transfer of funds to a bank account, resetting your password, issues with the website or provide you the different options on how funds can be retrieved from the card. Your card can also be used as a debit card at 1000's of businesses who accept Mastercard. 

  Thank You, ******

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   The phone number provided states, 

  "We are sorry, we are unable to process your request". This is if I enter the card number or the last 6 of my SS number.
  
  Regards,
  
  *****************************

  Business Response

  Date: 03/22/2024

  ******************,

  Thank you for reaching out with the stated concerns. 

  We made two attempts to reach you by phone to discuss the password and logging into your account but were unable to reach you. We made to changes to your password on the account. The notes on the account reflect the results of multiple failed attempts to log into the mobile app, the account was locked on 3/4/2024, it was unlocked on 3/6/2024.

  If you are still unable to get into your online account, you would need to do the forgot password action to create a new password or you can contact the call center to authenticate, confirm email and we can send a temporary password to the email on file.

   

  Thank You, ******

  Customer Answer

  Date: 03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a card holder with your company through Unemployment when there was fraud on my account which prompted you to have to close my card out. There is still money on the card which I'm unable to transfer or cash out because the card was closed and when I call the customer service number it won't transfer me to a representative because it says it can't find my account because you closed it. I have no way of getting my money I have no way of talking to somebody.

  Business Response

  Date: 03/07/2024

  ********************,

  Thank you for reaching out with the stated concerns. 

  The balance on the card is $358.43. We can have a check sent to the address on file of ************************************ A WALLINGFORD, ** 19086-6701. The other option would be to contact the unemployment agency that set up the account to establish a new account for you which will generate a new card to be sent. 

  Please respond to confirm if you would like to have a check sent for the amount of funds remaining on the card.

   

  Thank You, ******

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me EDD account was switched from B of A to Money Network. I have attempted to transfer my funds to my bank account, and the transfer failed (all the information was completely accurate, I never had any problems transferring with B of A). When I tried to contact customer service the automated recording requires you type your pin number to get any customer service. Well because I never use my pin (I always do bank transfers), I don't remember it. I have tried every phone number I have found online to try to reach someone. There is literally no way to speak to someone without your pin, and there is no way to change your pin without knowing your original pin. And of course I can't even go to an ATM without my pin, so I literally have absolutely no access to my money and no way to get access. I am days away from defaulting on my credit cards. I need access to my money.

  Business Response

  Date: 03/11/2024

  Mr. *******,

  Thank you for speaking with ** on 3/8/24. We were able to assist with resetting the *** and the issue has now been resolved.

  However, if you have any further issue please do not hesitate to reach back out for assistance. 

   

  Thank You, ******