Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clover (First Data merchant services) needs to contact **************************** to get my personal name off of a debt that is for 3 Pies LLC. Also the debt is not accurate as they promised a $500 credit for the starting months that the *** system was not set up for use. As they took direct payments from the account. Also once the business closed we called at least 3 times (Spoke to ********************************************* to ask how to return their equipment that they were charging lease payments & were transferred to prompts that disconnected us. We finally got the address today from the creditor (Altus). And are sending the equipment back. The bottom line is that they owe us $500 and they are paid in full for the months that the *** system was in use. As they are trying to collect for the lease of the equipment that we have been trying to return since August 2023.

  Business Response

  Date: 01/19/2024

  Thank you for bringing your concerns to our attention. Our records indicate your merchant services account has a collections balance to date reflecting $947.89. To date the leased equipment has not been returned. The cost to buyout with the return of the equipment is $4,102.30. If you wish to buyout the equipment, please contact First Data Merchant Services at **************. Additionally, please see attached Merchant Processing and Equipment Subscription Agreements for your records and review.

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network DENIED my claim prior to me sending in my consent or even calling or mailing me anything. The charges are obviously fraudulent considering the charges how/who and ins and outs from this account and after notifying them of such they continue to accept charges after I called and they sent a new card and still allowing charges to be made on the old card when they sent me a new card. The fraud department has never called nor accounted for those charges and I was never notified of any charges and they refused to pay me back monies I never authorized for and the fact that I called and told them and then they continue to allow charges to come through on that old card that was supposed to be canceled. THIS IS SO ILLEGAL AND THIS IS UNACCEPTABLE

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns surrounding your Money Network account to our attention.  Please note that our research reflects the following: 

  -Cardholder claims compromised between November 26 through December 18 and received payroll in between disputed transactions. Cardholder also had undisputed transactions for ******* ****** smoke, Cash App. Cardholder also received 20 credits back from numerous merchants.
  -PIN utilized transactions and no attempt to drain the account.
  -Does not reflect as 3rd party fraud party fraud. 

  As a result, we are denying your dispute as these transactions appear to be authorized by you, or someone to whom you provided access and login credentials to your account.
  
  We trust that we have addressed your concerns. However, if you have additional information to provide, please do not hesitate to contact Money Network **************** directly at **************.
  
  Thank you,
  
  Fiserv

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  The complaint was denied before I even sent in confirmation of said charges and I did not or do I accept these charges  I did not make these charges and I was sent out a new card prior to the charges so how can I charge using a card that you the company were supposed to close because you issued a new card and how can you deny a claim before I confirm the charges and sign said document from you as the company  I have not received any credit nor are those my charges nor did I authorized anyone to charge, this is fraud with internal or Im not sure if you have a fraud department but if you look at said charges for the days and the fact that theres ins and outs (fraudulent) any bank would have notified their customer right away but you didnt havent and this is money that is now being stolen by your company 

  
  Regards,
  
  ***************************

  Business Response

  Date: 01/25/2024

  We have once again reviewed the dispute with your Money Network account.  Please note that our research reflects the following and has not changed: 
  -Cardholder claims compromised between November 26 through December 18 and received payroll in between disputed transactions. Cardholder also had undisputed transactions for ******* ****** smoke, Cash App. Cardholder also received 20 credits back from numerous merchants.
  -PIN utilized transactions and no attempt to drain the account. 
  -Does not reflect as 3rd party fraud party fraud. 
  As a result, we are denying your dispute as these transactions appear to be authorized by you, or someone to whom you provided access and login credentials to your account.
  
  We trust that we have addressed your concerns. However, if you have additional information to provide, please do not hesitate to contact Money Network **************** directly at **************.
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I system receiving collection emails randomly recently. After spending over 2 hours on the phone, calling multiple numbers, and being transferred all over, I finally reached someone who could give me any information. Clover has not been updating any information I've provided them. They're billing me under two different company names, they're using an old number that I've changed with them multiple times, and they're using an old address which I have updated (and have email proof that they've sent items to the correct address. They also have the correct email address and yet I've received nothing stating I owed them any fees. So now a $28 fee is being turned into $353 worth of "collection fees". This company is such a dumpster fire. The fact that it took me over 2 hours to reach someone who knew anything about my account is disgusting.

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention.  Your merchant account had a balance of $353.15 from two collection fees totaling $300.00 and two account frozen rejects. The first amount is $28.15 in SWIPED DISCOUNT fees from October and $25.00 of ACH REJECT FEEs from September 2023. However, as a courtesy we have waived the entirety of the collections balance and nothing is owed to us at this time. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service.

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023, we received a call at our business from a company claiming they were our merchant processor. He had all of our sensitive information-including our account number. He said that our ********************** account had been flagged for paying too high of interchange rates and ***** will not allow you to pay over a certain percentage. He told us we just needed to update some paperwork and we could have our monthly fees on our card processing dramatically reduced. Unfortunately, within a month of doing this paperwork, we had a customer use a 3 stolen credit cards on 2 different transactions. They said due to the chargebacks, they had to hold all of our funds for 30 days and we had to complete a bunch paperwork and submit proof that we were a legitimate business. At the end of the 30 days, they had held over $50,000 of our funds. (And not having access to that kind of money as a small business is very detrimental. They immediately began holding our funds again after the release of the $50,000. When we contacted them to see why, they said that they now had to hold all of our transactions for 60 days to ensure no further chargebacks. That was 9/15/2023. Within a week, they sent a letter saying they were closing our account. The 60 days passed and they were holding over $20,000 of our funds. It has now been 45 days past the 60 day hold period they originally said. We call them consistently and continue getting the run-around. We have been told at least 3 times now, that the funds have been released and we should see them in our account within 3-5 business days-but it never shows. We have had no chargebacks since that one customer. We have been in business 30 years. Besides this one customers transactions, we have had one other chargeback in the last 5 years. There is absolutely no reason for them to be holding our money. Fiserv/Merchant Services/First Data/***********/Clover---whichever company they are claiming to be today, is a SCAM

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention. On January 3, **** we released $16,923.09, which was the entirety of the funds being held. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service. 

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  All of our funds were not released. We are still missing $4,847.17. You took it out for the last time 9/20/23. Also, we have been told this money was being released for over a month, but yet I file a complaint and you have it released within days?? This company is a SCAM. We are a small business and you held all of our funds for over 90 days. How did you expect us to operate?? You're lucky you didn't put us out of business!!! The rest of our money needs to be released AND you had us buy this point of sale system for $600 and then closed our account for NO REASON. Take your equipment back and give us ALL of our money back!
  
  Regards,
  
  Brittany Current

  Business Response

  Date: 01/25/2024

  As previously communicated, all funds that were in the reserve balance for your merchant account have been released. The funds you claim to be missing are the result of a chargeback. We have included your September 2023 statement for your records and review. If you have any additional questions or concerns related to this matter, please call **************************** at **************

   

  Thank you, 

  Fiserv

• Initial Complaint

  Date:12/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On december 13th my money network card was used fraudulently i inmmediately call customer service and made a complaint to them. They told me to print out a form send it to the so they can inmmediately look it up. I waited patiently 10 days wich they told me to wait now im calling back and theyre telling me my claim was denied because the card was present. Completely false lie i had the card in my possesion they took 1900$ dollar of my hard earned money. The lacking of the company is horrible bad customer service bad everithing im just looking for my money back. Theyre also telling to send another form so they can appeal what in the world.. please help

  Business Response

  Date: 01/07/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.  After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,982.02 on January 4, 2024. 
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 
  Thank you,
  Fiserv

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone wrote a money network check .. which it could be cash at ******* or deposited into a bank account i try to cash it out at ******* and deposited into my bank account didnt work .. got returned so I called the number on the money network check to fax over if the check was ever to be returned fax number is *************** ..its invalided .. why would money network provide a invalid number .. try to get the correct fax number no one from money network can provide me with the fax number or the right direction for help The customer service is rude hung up on me and also gave me wrong information when Im reading whats on their multiple websites on terms and condition about money network checks .. the money network checks can be written out to anyone , landlord or even paying ur ulitly bills when I talk to customer service they said no it can not .. I said then u guys are misleading and false information .. not only one of ur website but most of or of ur money network website states differently .. the 2 checks where $1400 each 1). Check #********** Issuer # ****** Transaction # ********** 2) Check# ********** Issuer # ****** Transaction # ********** I dont understand why no one from money network can help me This is the phone number provided on the check to call to verify the check ************ .. when the check was written out to me the check was good and now when call to verify it says the check is not good .. when u call the ************ option 2 provides a fax number if the checks was to ever be returned .. I lost my phone so I dont have the contact info on the person that wrote me the checks please help me

  Business Response

  Date: 01/04/2024

  Thank you for bringing your concerns to our attention regarding checks written to you from a Money Network account. Our records indicate the checks were written on an invalid account and that if you believe you may have been a victim of fraud, please contact local law enforcement and open a police report. 
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are requesting that First Data (Clover) provide us with an excel export of all our customer's information along with the rewards attached to the customer's account. We are switching to a new provider and have over ****** customers that we need to transfer over to the new provider. Merchant ID: ************ Name: ****************** Please provide an excel spreadsheet of all our customer's reward data.

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention. We apologize, however we are unable to provide customer rewards information, due to privacy policy, any contact information a customer uses to claim their points is not stored for collection purposes and is used only for the customers' login on their end. Clover Support is unable to view or extract the customers' information for export and can only view Rewards customers from the merchant's web dashboard's 'Rewards history' screen. This information is displayed partly truncated, just in the same way it appears for yourself. 

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The response from the business regarding data privacy is incorrect. I  am able to download the complete customer information with zero issues.

  The issue comes to the rewards data that belong to our business and the customers.  We need the rewards data so we can transfer the points to the new POS.

  Many POS merchant providers offer the option to download the rewards data]

  
  Regards,
  
  ***************

• Initial Complaint

  Date:12/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just signed up for a credit card I dont know what happened I did t agree to any document and 75.00$ was token out of my credit one account I would please love that refund amount back please

  Business Response

  Date: 12/20/2023

  Thank you for bringing your concerns to our attention regarding be charged $75.00. As we believe this is the annual fee associated with AMEX, please call the phone number which can usually be found on the back of your card or on your monthly statement. However, after speaking with AMEX and if this is not the case please feel free to provide additional information such as the credit card type within the secure BBB portal.
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data take advantage and discriminate against small businesses. I use them to process my credit cards for my small home base business Royalty Health. They contacted me about six months ago telling me they were shutting me down. They stated Mastercard contacted them and said that i was selling a product that was on a *** list of unknown ingredients. I had been on good standings with first data for years. I told them no-one ever inform me of this. They said they did not care and they were shutting us down and also were putting us on a list that would also make it impossible to get another merchant account. I said i have a family to support and bills to pay. They did not care about that. They ask me to provide proof of how much of this product i sold and bought to sell. I did this and we had not sold more then $2,000 worth of product. I ask them about the money they were holding of mine, over $6,000. They told me it would be release within *************************************************************** on and also e-mail they contacted me with over a dozen time no answer or responds. I try calling every number list for them and nobody knew nothing and could not direct me to anyone. I call and e-mail over a dozen times nothing. Four months lately i receive a letter that they been trying to contact me to collect a debt of $37,178.05. Sounds pretty strange, they could call me a half a dozen time and e-mail a half a dozen time when they inform they were shutting me down, but could not contact me when they want to scram me out of $40,000 or more. This is really scary, because it maid me think how many other people are they doing this to and ruining their life. I couldn't believe when i look them up and how many people they have done stuff like this to. Then i came to the BBB site and it shock me how many complaints they had against them for stuff like this. I do not have money to pay this and they already cost me over $20,000 and have put my family in very hard times.

  Business Response

  Date: 12/18/2023

  Thank you for bringing your concerns to our attention. With the information provided in the complaint we were able to locate multiple accounts, however, none match the concerns as described. To better assist with the resolution of this matter please reply in the BBB secure portal with your Merchant Number or the associated Lease/ Subscription Number. Upon receipt we will be able to assist with the resolution of your stated concerns.

  Thank you,

  Fiserv

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Here is the merchant I.D Number and name of the Business.
  Legal Name:ROYALTYHEALTH.COM
  Merchant ID: ***************
  This is also a number they provide from a person that was e-mailing me ,but would never answer me back.
  [RFI-183463]:ROYALTYHEALTH.COM
  It is hard for me to believe First Data could not find anything. I guess they have so many account they do this to, they might have to many to go through.
  I ****t want to have to go over everything again. They have create such a hardship on my family. I have not been able to get another merchant ************* they put me on the Blacklist. 
  They are holding my money and after four months of no contact from them i felt helpless. I contacted a attorney that handle this kind of stuff. He states he has talk to many people that have similar stuff happen to them from First Data. He wants a lot of money, that i do not have so he gave me another idea that could maybe work. He state that if i could get enough people together with some of the people he knows that this kind of stuff happen to by First Data, that we could maybe have a class action lawsuit. I do not want to have to go through all that, but it seem like a do not have a choice.  I was think of going all over the internet and posting this stuff, but i have not yet. They have put so much stress on me, ruin my business, held on to my money, put me on some kind of list all because, i am a small business and i **** have a lot of money to fight them. But i am not giving up, what right is right and they are wrong. The attorney told me that he has handle a lot of of these type of case and state if you we were a big company they would have warn us or just told us to take the product down, because they would not want to lose the money they make, but because we are such a small business it not a big deal to them. And remembers never did we have a complaint or even a lot of charge back with First Data. He also state, that he never heard of Mastercard contacting a bank about a product which is what First Data told me, but i ****t know much about that. But to put in simple then, we were a company that maybe did $30,000 to $ ****** a Month in sale. First Data would keep Maybe $1,500 for really doing nothing. Then 70 to 80 percent went to buy the products i sold. Then you had to pay for overhead lights, heat, phones, supplies, and then try to pay yourself and my son who works for me. If you only knew how many time my son had to wait for his paycheck you would be surprise. So you can see why I stated they are trying to scam me. Scam to most people means rip off, and that what i feel like they are trying to do to me. I couldn't even afford to pay my bills. They want me to pay them $37,000 plus and hold on to my money and put my business on a list that pretty much tells merchant accounts ****t do business with me. I couldn't even afford to pay them one dollar a month. All the people and companies i have talk to, believe this is so wrong and unfair. I am a little guy that will stand up for what i believe in and had work hard to have this business for 20 years to let First Data do this to me and my family. I could go on and on about other things about this. I just need the little guys to stand up with me.

  Regards,
  
  ***************************

  Business Response

  Date: 12/28/2023

  As you were selling an unqualified product, it required us to close, and the card brand assessed the fine. Fiserv does not control what or how much the fine assessed and you are responsible for any fines assessed by the card associations.  

  Thank you,

  Fiserv

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  First of all i research the orders for that product and there was not one order made with someone using Mastercard. Which first data is the one's who told me Mastercard was the one who was the one who contacted you. So if there not one order made for that product that a customer used a Mastercard, then who is issuing the fine. and if i only sold $2,000.00 dollars of that product who has the right to say we will fine you over $37,000.00 and keep over $6,000.00 of my money plus put me on a list that, nobody will give me a new merchant account.. Somebody better figure this out, because i do not have money to pay this, you have basically ruin my life. I will not let this go or even pay this. If you do not straighten this out. I will go froward with putting this story out everywhere i can on internet. I have talk to the attorney again and have been inform that he has 9 people that would consider a class action suit against you guys, because similar stuff you have done to them. I have talk to four people also that would be interest in the class action lawsuit. So somebody from first data should dig deeper on theses issues. If you can straighten this out, i will drop everything.
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The signed lease contract was different than the lease contract on file, hidden transaction fee, hidden lease terms, false advertisement

  Business Response

  Date: 12/13/2023

  Thank you for bringing your concerns to our attention. In order to research, please reply in the BBB with your Merchant Number (MID), Lease or subscription number, business name, and business information. We previously received your BBB Review in which we requested additional information and did not receive a response from you. Alternatively to providing this information via the BBB, you may also provide the requested information via ********************** Please reference your BBB ******** in the subject line.
  Thank you, 
  Fiserv

  Customer Answer

  Date: 12/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  MID 22230360018

  ***********

  *************************************************

  Lease

  ***************
  ***************

  Regards,
  
  ***************

  Business Response

  Date: 12/27/2023

  Thank you for provided the requested account information to aid in locating your account. Upon reviewing your documents The contracts we have on file are the same as page 3 and 4 of the attachment you provided, so from a lease perspective, its exactly what is signed. While we believe this resolves your concerns, nevertheless, please do not hesitate to contact First Data ****** Merchant Solutions at **************.
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  right here, you mentioned that page 2 and page 3 are same as the one on file, but what about other pages? Like the page of rate? There are no per transaction fees, but charged me per transaction fee, how about the hidden pages which i never saw it when i signed? Its obviously combined paper documents and PDF files on your files, for clover station duo, I was agreed to pay $100 per month for leasing but not mentioned that i have to pay nearly another hundred dollar to use the equipment. 

   
  
  Regards,
  
  ***************

  Business Response

  Date: 01/19/2024

  Please see attached full Merchant Processing Agreement and Equipment Lease Agreement for your records and review.

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  look over the contract, these pages are combined with paper sheets been scanned which i had seen and signed, the hidden Files uploaded with out my acknowledged, and on the rates page, no $0.04 per transactions fee, also the ****** Payments agent told it will be $500 to pay for switch. Dont forget the lease agreement for clover station duo, same thing happened with hidden term uploaded with out my knowing, paying $100 per month leasing fee for the nonfunctional clover station duo, unless to pay for another $100 service fee.

  stop fooling us and stop replying with your sneaky hidden terms.

  
  Regards,
  
  ***************

  Business Response

  Date: 01/25/2024

  The following items are the contracts that were signed by yourself, there are no additional fees or hidden costs. The two included agreements are for your Merchant Processing Agreement (MPA) and the Lease agreement. Both outline all items in detail.   

  Thank you, 

  Fiserv