Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data Corporation

  3800 NW 38 Street Fort Lauderdale, FL 33311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a prepaid card linked to funds provided by the **********************. It has been advertised and on all disclosure and agreement pamphlets that funds from this card may be transferred to external bank accounts. (ACH Transfer) My attempts to perform this transaction have been unsuccessful and cannot be processed. It has been 3 business days as I was told to wait it out. After numerous attempts at a resolution, staff including supervisors have not provided an explanation or information regarding the matter. I have been told we dont have access to that information. This service is therefore non-productive as they proceeded to ask me to obtain my money in other ways. (Via ATM withdrawals or Cash Advance at banks for which do not work for me at the present time and I choose not to go this route ) When there is a failure to complete services related to monetary transactions with a lack of explanation, this is not a good business practice. A consumer is entitled to have answers and should not be told to just keep trying every day. This has caused financial hardship when Im unable to access my money in a timely fashion and per my choice with a lack of support from all levels of the company including management. The delay in resolving the matter will cause financial consequence in paying my bills.Please note alternate address :Money Network ************** ****************************************** Phone number I called: **************

  Business Response

  Date: 04/04/2025

  Ms. Zyska,

  Thank you for reaching out with the stated concerns. 

  Certain programs have restrictions on the bank that can be used for the transfer. In this case, it appears that the bank you are trying to transfer to is a restricted bank. You can attempt to transfer to a different bank or you have other options to withdrawal the funds. You may go inside the bank to with funds with a teller, funds can be withdrawn at an ATM or you can request for a check to be sent to you with balance of the funds on the account. 

  If you have questions or need guidance on the options to withdrawal the funds please contact Money Network Customer Service. 

  Thank You, Fiserv

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I am dissatisfied with how supervisors of the company handled my inquiries. Why was I not told that in the first place? Instead I was told to keep trying or we dont have access to the information to explain why its being rejected. Is that the ideal fashion customers are addresses? Secondly I attempted to use a ********** account as well and it was rejected. Is THAT bank part of the restricted list???
  Regards,
  
  ******** *****

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been closed since August of 2023. A contract was signed with ****** for 4 years prior to our business being in operation. There is no option to discontinue the contract even though our business has been closed due to a fire in August of 2023. We have been paying $675 a month for a service we have not been using and the company has not been fair to us because of our hardship; they have made no attempt to help us through this process, they have only tried to collect their money even though our business has been closed. We have had an unimaginable amount of stress and hardship because of this and I have since had to see a medical professional.

  Business Response

  Date: 04/09/2025

  Mr. *******,

  Thank you for bringing the stated concerns to our attention. 

  Your merchant account was signed with a third party independent sales organization (***), who has confirmed your merchant account has been closed. 

  We believe your BBB complaint is in regards to your non cancelable lease subscription with First Data Global Leasing (FDGL). The lease is delinquent. You have made 40 payments and there are 8 remaining. If the business was lost due to a fire, you would need to contact your business insurance and submit the loss to them to cover the cost of the equipment. Insurance was a requirement of  your lease agreement for these type of cases. 

  If you have any questions please reach out to FDGL at ************.

  Thank You, Fiserv

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was awarded amount indicated by EDD. i chose to get money on card. Money given to money network (MN) from EDD on 9/4, 9/5 and 9/25 totally $4315.14. Never received initial card, contacted MN early October, stated would stop payment send new card in ***************************** December, compromised 12/5/24. Told they would send initial check balance in 10 days, and to file dispute 4 days later. money supposed mailed on 12/16 and 12/19, never received. Called mid ******** told them said they would stop payment, mail new checks, never received. File complaint with MN. EDD said it is my fault I took the debit card and I have to go through **. MN will not give me my money. It has been 7 months now.

  Business Response

  Date: 04/09/2025

  Ms. ******,

  Thank you for reaching out with the stated concerns. We are sorry to hear you have not received your funds. We have voided the original checks and reissued checks on 4/7/2025 in the amount of  $1,800.11 and $2,703.74. We ask that you allow up to two weeks to receive the checks. 

  If you have questions please reach out to Money Network Customer Service.

  Thank You, Fiserv

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying Clover for over a year, (automatic withdrawal) but their app has never worked. Every time we needed to make a payment the app would not work. I finally contacted the Clover Customer support in February 2025 and the clerk could verify that the app did not work. I was instructed to delete and download app again. Which I did. Did not work. Clerk had me repeat the process, use a Clover Credit Card to check, and with their own Credit Card, the app did not take the payment of $10. An hour later and many deletes and uploads the app finally worked. The clerk stated "the almost $15/month I have paid for all these months since the last made transaction, would be refunded". That was the end of the conversation. I received then a few days later: Thank you for choosing Clover Admin Support, we are happy to advise that your inquiry MI********** has been resolved! Resolution: Your App market refund has been denied , after further review your request is ineligible due to the fees being valid. Thank you for being a part of the Clover community; we appreciate your business! Regards, Clover Admin Support. During March 2025 I accessed the app again, and again it did not work! Another clerk had me do exactly the same process and it took her 1/2 to get the app to work. March 29, I contacted Clover and they told me my case is closed and none will take care of it. The clerk's name was Rakana and she refused to provide any ID to confirm the name. I received no help or assistance. They just ignored me. I want my refund for all the months I have paid and have not received service.

  Business Response

  Date: 04/15/2025

  ***** Fargo case number: 06202503316324863
  Account number ending in: 3991
  ******************** Case Number 23133859
  Business name: TEXAS PERFORMANCE

   

  Dear ******** ********:
  
  We are writing to follow up on the concern you raised regarding your Clover account access and recent billing activity.
  After reaching out to Clover Escalations to investigate the matter, we were advised that the application issue occurred
  because you were logging into the incorrect account. It appears you had two Clover accounts under the same login, and
  the system automatically accessed the first account, which has since been cancelled.
  We also understand that your previously spoke to an agent and submitted a refund request. Please note that all refund
  requests must be reviewed by Clover management, and your original request was declined. We then requested a second
  review for a full refund, but that too was denied, as the remaining active account is enrolled in the Essential Plan at $14.95
  per month.
  As a courtesy, Clover ********************* has approved a partial refund covering the November 2024 through
  January 2025 statements. The total refund amount is $48.54, which includes the monthly plan fee and applicable taxes
  ($14.95 + $1.23 tax x 3months). Please allow 1-2 billing cycles for the refund to be processed and reflected on your
  account.
  Additionally, Clover advised that if you not wish to continue being charged, you must log in to your account and
  downgrade your cloud-based Software-as-a-Service (SaaS) plan to the Payments plan. Please be aware that making this
  change will result in the loss of certain functionalities currently included with the Essential Plan.
  If you require further assistance with your account, please contact our Merchant Services department at the number
  provided below.
  Unfortunately, many times the requested resolution does not match the relief we are able to provide. As an advocate for
  our customers, we strive to remedy each request to the best of our ability; however, we are restricted by items beyond our
  control, such as federal regulations, third party service agreements, and legal or regulatory implications. The resolution we
  are providing is within our resources and compliance guidelines.
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to
  address any remaining or new concerns.
  
  We appreciate the time and effort you took to contact us. If you have questions, you may reach us at ******************
  hours a day and seven days a week. We accept telecommunications relay service calls.
  If there is an attachment to this email and you cannot read it, please contact us.
  Sincerely,
  ***** R
  Escalations ************************************************** Office
  **********************************

  For security reasons, please do not respond to this email with any personal or account information.
  This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive
  this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information
  herein. If you have received this message in error, please advise the sender immediately by reply email and delete this
  message. Thank you for your cooperation.
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that *****
  Fargo may collect and how we use it, see the ***** Fargo California Consumer Privacy Act Notice at Collection at
  **********************************************************************. See additional ***** Fargo privacy notices at
  ********************************************.
  ECMO-BT133_Res_D_E_122023

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The company fails to acknowledge that none of the accounts worked. Once the clerk noticed they have create two accounts under two different numbers, however under the same name and address, the app still did not work. None of the apps worked! 
  I was still told to delete and re-upload their app.
  Additionally, the clerk also instructed me to try to download different apps: clover go, clover dashboard. Their app did not work and we had to redo the process several times. The clerk just tested her way until it worked.
  Although I appreciate the "courtesy" their app did not work for me when needed, and each time I approached the company an hour of my time was lost and so were many business opportunities when I could not take payment. 
  Even in their response, I am to take steps for something that none has explained to me before. That is how Clover works. 
  Thus, I decline the offer, and I still request full refund.
  Respectfully.

  Business Response

  Date: 04/23/2025

  
  ***** Fargo case number: 06202504166438489
  Account number ending in: 399 1                                                                                                              Better Business Bureau, case number: 23133859
  Business name: TEXAS PERFORMANCE
  
  Dear ******** ********:
  Thank you for your continued patience as we reviewed your recent concerns regarding your application and associated billing.
  We sincerely apologize that our previous respond did not fully address your complaint and understand your frustration regarding the time and effort youve spent attempting to resolve this issue. We recognize that you believe the application did not work as expected, and we regret any inconvenience this may have caused.
  What you need to know
  To ensure your concerns were thoroughly reconsidered, we escalated the matter to Clover management and formally requested a full refund on your behalf. Unfortunately, our request was declined. Clover confirmed that the account associated with the billing was accessible through the time in question. It appears the difficulty stemmed from signing into the incorrect account rather than a technical issue with the platform.
  Whether the services were used or not, the charges remain valid per Clovers terms which were signed into and agreed to. Monthly communications regarding charges were sent to the merchant owner email on file,and the billing details were made available through those regular statements.
  Its also important to note that multiple attempts were made to guide and educate you on how to log into the appropriate account and use the ******************** Go solution. Their Activations team was available for onboarding assistance and training, and they even reached out proactively during your setup. However, the offer for training was not accepted at that time.
  While we regret that this situation did not result in a refund, we hope this explanation provide clarity regarding the charges and prior support attempts.
  If you require further assistance with your account, please contact our Merchant Services department at the number provided below.
  Case status
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns.
  How to contact us
  We appreciate the time and effort you took to contact us. If you have questions,you may reach us at ****************** hours a day and seven days a week. We accept telecommunications relay service calls.
  If there is an attachment to this email and you cannot read it, please contact us.
  Sincerely,
  ***** R
  ************************************************************** Office
  **********************************
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had a dispute that was done for Venmo case number CMS202502141021270290 on March 4 I called customer service to go ahead and close out the dispute and *** been trying to get in contact with the merchant in order for them to have it closed on their end. I gave him theletter that money network mailed to me, but they told me that they need information from the merchant that the case was closed, I have called money numerous of times for them to communicate with Venmo that the case was closed on their behalf, but they indicate to me that they dont send out communications to the merchant. I need this to be communicated to the merchant as soon as possible becauseI am not able to access any of my money from Venmo and theres a 75 day hole which is it inconvenient any money network to go ahead and do the right thing and contact Venmo that the case was closed

  Business Response

  Date: 04/01/2025

  Mr. *****-******,

  Thank you for reaching out. We are not sure what is needed but the case has been denied and has been closed. Please see the attached letter. We are unable to reach out to the merchant or to Venmo.

  A review of our records show that you did file the dispute then called to cancel after it had already been submitted for review. We have nothing further we can provide. 

  Thank You, Fiserv

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I need you guys to reach out to ***** to let them know that the dispute is closed they wont take this letter they told me that the bank needs to communicate with us to have this matter resolved 
  
  Regards,
  
  ****** *****-******

  Business Response

  Date: 04/09/2025

  Mr. *****-******,

  We are unable to reach out to Venmo on your behalf. If they have questions regarding the chargeback, they need to reach out to their processor to confirm the chargeback is closed. 

  There is nothing further we can do.

  Thank You, Fiserv

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around March 20, 2025, my bank account was frozen. Upon calling customer support that according to the patriot act that I have to prove my identity once a year. I have had this account for 13 years and have not received any notifications of this new requirements. Then they claimed that my account was frozen due to suspicious activity. They would not give any information on what suspicious activity was being flagged. I sent the documents requested and they have not given any indication of when I can access my account; instead I have been hung up on twice.

  Business Response

  Date: 03/25/2025

  Mr. *******,

  Thank you for bringing your concerns surrounding your Money Network account to our attention. As you are aware, your account was placed on a Compliance Hold on 03/20/2025, per regulations laid out in the Patriot Act. 

  We are unable to locate any documents received from you. In order to release the hold we will need to send proof of name, address, Date of birth, and Social Security Number. If the government ID has the same address as the Money Network system that will provide information needed for address, DOB, and name, if address different on ID, then card holder will need to send proof of address such as paystub, bank statement, utility bill, etc., ID must be ********************** issued and cannot be expired. All other documents must be with in the last 60 days bank statements, utility bill, paystub etc. These documents can be sent to ****************************************** Once documents are received and reviewed the hold can be released. 

  Thank You, Fiserv

   

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INFORMATION WAS STOLEN AND MONEY TAKEN OUT OF THE ACCOUNT. THEY APPROVED A REFUND OF $100 THAT NEVER ARRIVED. THEY REFUSED TO PROVIDE A DETAILED STATEMENT OF BANK TRANSACTIONS, AND NOW THE ONLY DISPUTE AVAIL TO VIEW IS ONE THAT WAS DECLINED. DISPUTE# CMS202502081018595210 WAS DISCOVERED THAT AN ERROR DID OCCUR AND STATED A DEPOSIT OF $100 WOULD BE MADE, BUT NONE WAS MADE TO THE MOST RECENT ACCOUNT. THE OLD CARDS THAT WERE REPLACED WERE NOT KEPT, THEY WERE DISPOSED OF AND THEY WANT TO CONFIRM THAT NUMBER TO BE ABLE TO "SEE" THE CLAIM. THEY DENIED ANOTHER CLAIM, DUE TO USE OF THE PIN NUMBER, BUT THE INFORMATION WAS STOLEN, SO THE THEIFS MUST HAVE THE PIN NUMBER. TWO DAYS OF PAY DEPOSITS ALSO DID NOT MAKE IT INTO THE ACCOUNT OR WERE QUICKLY STOLEN AND BECAUSE THERE IS NO ACCESS TO INTERNET, AN ONLINE ACCOUNT CANNOT BE CREATED TO VIEW STATEMENTS, AND THEY REFUSE TO SEND A STATEMENT VIA MAIL. THIS HAS HAPPENED TO MULTIPLE EMPLOYEES AND THE COMPANY DEPOSITING PAY CHECKS ONLY SEES THE INFORMATION OF DEPOSITS, NOT TRANSACTIONS OF THE CARDS/BANK ACCOUNT.

  Business Response

  Date: 03/31/2025

  Ms. ****** V De Mck,

  Thank you for bringing the stated concerns to our attention. Case ID ********************* occurred on a different account than what was provided - ****************. This dispute was accepted and funds were issued back to cardholder's account on 02/14/2025. A check was issued for the $100 on 03/01/2025, this check has not been cashed. We can cancel the original and issue a new check at your request.

  On the account provided, ****************, we do not have any disputes that were opened. If you are disputing any of the transactions on this account, a dispute would need to be opened through customer service.If you are inquiring about any other disputes, we would need the correct account and/or Case ID to review them. Your employer program is one that will close the current account and open a new one if fraud is reported.

  Thank You, Fiserv

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had written a complaint a few days ago and yes someone reached out in attempt to resolve the issue. I was guaranteed that my account was in good standing, and I was able to use my card. Turns out that is not the case I have money that was deposited from EDD and I can still not retrieve any of the funds. Ihave tried calling customer service multiple times and can never reach anyone. The only way I have been able to speak to someone is by filing complaint. This has been the most frustrating situation.

  Business Response

  Date: 03/21/2025

  Ms. *****,

  Thank you for reaching out with stated concerns. 

  We have made two unsuccessful attempts to reach you to discuss your account. We show one decline on 3/19/25 for invalid PIN, two declines on 3/21/25 for exceeding the limit and two successful transactions on 3/21/25. Therefore, the issue seems to be resolved as you are currently using the card.

  If you have any further questions or concerns please reach out to **************** at the number on the back of your card. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently receiving EDD through Money Network. I have not received my debit card from money network in the past 2 months. They keep reissuing my card 4cards have been sent out that I have not received. Then I finally receive my card and try to create account and apparently its been comprised according to money network. They closed my account and issued me a check thats been over a month now and have not received yet. They keep making excuses and made a new account and issued me a new card for the new funds added from Edd and the same situation is happening where I havent received my card. So now I have not received my card or check from the balance of the account that was closed. Its been two months now going on three and I still have not received those funds or check. Everytime I call they keep making excuses of why I have not received and just seems so unrealistic that I have not received my check from the closed account or a debit card from them in the past 2 months. Excuses consist of system being down or delays happening. Even tho I paid for expedited shipping twice now and not even receive a single thing not the check nor the debit card. Its starting to get to the point where Im questioning if Ill ever receive my funds.

  Business Response

  Date: 03/21/2025

  Ms. Alameda,

  Thank you for reaching out with the stated concerns. 

  A review of your account shows that the card was activated on 3/20/2025. Based on this it appears that you have received and activated the card. If this is not correct and the issue has not been resolved, please reach back out. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still have not received a government payment issued out to me by department of *** in ********** for disability. I got the second and the third so far, but the first payment got hung up with Money Network Cardholder services, and they are aware because ive already talked to them, but they keep lying to me that a check was issued. Reason why iknow that they are lying is because i track every piece of mail directed to me through informed delivery i have not yet seen the money. Theirs a reason why im on disability and theirs a reason why *** approved my claim and why i was issued that amount. Keep in mind this was suppose to be my first payment, keep in mind im going through a crisis, im pushing through to survive and so i can feed my daughter im a single father about to be homeless, and I have to stay focus to take care of my daughter. From borrowing money through people, pay advance companies i have fallen behind even more, and still they think its funny the last time i called to ask for my money. On the 18th of February was my first call inquiring about my first payment, they apologized but their was a breach in their security system, after a long hold the guy on the phone said that they were going to close that account and send me a check through the mail, but i had to wait 14 days for it to arrive. I asked why and implied that it is important that I had that money, he said sorry nothing he can do i just had to wait. well its been more than 14 days now, i never got a follow up, or an email about their breach, i tried calling again a week later and the guy mocked me and hung up, if i call now im blocked. They have made my crisis worse its not **** fault they assisted right away when i initially filed a claim for my current disability, its the 3rd party company Money Network that im filing against today. I will like to seek legal help can BBB help me with that too? They owe me what was originally granted plus pay day advance fees driving to borrow money, etc.

  Business Response

  Date: 03/21/2025

  Mr. ********,

  Thank you for reaching out with the stated concerns. 

  Due to a delay in shipping of checks we are asking you to allow an additional ten (10) days to receive the check. Voiding the original and reissuing the check could cause a delay. We apologize for any inconvenience.  

  Thank You, Fiserv

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Its already taken this company over 1 month to deliver out a payment that was issued out to me by the Sate of California for immediate payment, a one month delay in the postal service Ive never heard of. From  last day at work I had to wait 14 days before the ************** could issue out my 1st payment, I live paycheck to paycheck, 14 days has turned into a month and a half because this company has decided to hold my money. They made my crisis bigger, they have played a part as into why i wont be at this address as of next Wednesday, so sending out another check is pointless because i wont be here. I will like to pursue legal action against this company.
  
  Regards,
  
  ******** ********

  Business Response

  Date: 03/25/2025

  We apologize for the delay. There was an internal issue that caused a delay in the mailing of the checks. If you will be at a different address, we would suggest to be sure to make the post office aware of the new address to have your mail forwarded to the new address. 

  Thank You, Fiserv