Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked on 02/14 and I contacted Money Network to report it. I verified fraudulent transactions on my first call and subsequent 3 calls. And they closed my account immediately. The disputed charges were verified to be fraudulent, including an international wire transfer of $1,000 and goods for $609.35. I spoke to a *****, a supervisor last week who, along with three other representatives, that the checked were in the mail. However, he couldnt provide the check numbers and advised me the checks were sent from ********. Im on a fixed income and have an obscene amount of money stolen from me. Money Networks tepid response and lack of transparency have made my financial situation a nightmare. This is my money and my fraud claim has been verified. Please refund me my stolen money. Youre breaking the law and breaking the confidence of your customers.

  Business Response

  Date: 03/20/2025

  Ms. *******,

  Thank you for bringing the stated concerns to our attention. Funds were release via check on 2/26/2025. 

  The address we have on file, ***************************************************************-4828, is different then the address listed in your complaint. If the address on file is not correct, that would explain why you have have not received the funds. Please contact customer service to update the address and request a new check be sent. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my money in the amount of $2,200.29 that they were supposed to send me on a debit card. They sent out the debit card dec. 2024 and I never received it, I called and they sent out a check that was supposed to arrive 14 days later. Again, received nothing. I called again, they told me to call back in 1-3 days so they could confirm i hadn't cashed the check. I called back and they confirmed the check hadn't been cashed. Supposedly they resent another check, its been well over a month and I've not received anything. I call again, im told a higher up will be contacted to see if we can have another check sent out with tracking, in ***** hours I was supposed to get a call back. Thursday march 13th i was told that, it's March 18th now and I had to call them. They tell me there's no notes on my account about waiting for a call to see what resolution a higher up provided or about the previous conversation we had. They just try to get my address for the 6th time (it's always been correct) to resend me another check, that will undoubtedly not arrive. I get put on hold twice to speak to anybody higher management person, nobody comes to the line. I get offered again to have someone call me back, who knows when.its been well over 3 months I've been waiting for this money as a single mother on disability this is extremely frustrating and stressful.

  Business Response

  Date: 03/20/2025

  Ms. ****,

  Thank you for speaking with our agent today, 3/20/2025, and allowing us to assist with resolution. Per the discussion, a check is being issued for the balance on the account. Check will be sent Friday, 21, 2025 via Federal Express. 

  Please do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday we learned from our conversations with their financial department that they have quietly changed your fee schedule last year to include a new $99 mandatory annual fee, which they have not notified us of. We have not received an explanation for the purpose of this fee or how we will be billed. We have not acknowledged their change to the terms of service. We have not been offered an option to opt out. During a conversation with a representative from their customer support department, acknowledging that the conversation was recorded, we quoted her response to our questions about the lack of notifications:We do not send any notifications (to you). The only notifications you will receive from us are collection notices.2. They intentionally concealed the $99 mandatory annual fee as a minor item within our January statement. There was no explanation for this fee anywhere in that statement. They appear to be hesitant to disclose this fee publicly because they find the real reasons for charging it to be hypocritical and embarrassing. When we contacted their financial department to inquire about this fee, a representative explained:We need to store your transaction data, so you need to pay for the storage.3. Their teams conduct across various departments has repeatedly been unprofessional, inattentive, and negligent in customer interactions. During the conversation with their financial department, a representative responded to our questions about the lack of proper communications regarding fees and billing processes:We debit your account (for fees). If you dont pay, we send you to the collection. This is how we do.During another conversation with a representative from their customer support department, acknowledging the recording of our interaction, she responded to our request to escalate our issue:I dont know who or which department you should talk to. I can write down your complaint, but I dont know when and if you will get a response.

  Business Response

  Date: 03/20/2025

  Ms. ****,

  Thank you for reaching out with the stated concerns. 

  The fee you referenced is an Annual Storage Fee added to your account for 2024. There was a message on the November Merchant Statement which advised of the fee, please see statement message below. 

  MPORTANT NOTICE: Due to the increase in data storage costs, on your December 2024 statement, you will be billed an annual Clover Data Storage Fee of $99 for the storage of your data in the Clover Cloud for 2024. As you are aware, Clover stores a significant amount of data for and about your business which could include, depending on your business, transactions, inventory, images, menu items, and customer as well as employee information. Storing this data in the cloud allows you immediate access to business-critical information directly from your dashboard or applicable mobile device(s). We appreciate the opportunity to provide solutions to help you maintain and grow your business. Continuing your account with us after December 31, 2024, will constitute your acceptance of these terms. Should you have any question, you may call the number listed on the top of your statement. 

  Because we were unable to debit the December fees billed the account was sent to collections. Collection adds a collection fee of $150.00 to the balance. We apologize you were not given provided the information when contacting customer service for assistance. We have waived the full balance in collections. Please be aware this is an annual fee and you will be billed annually going forward in December. 

  If you have any further questions please do not hesitate to reach out. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact customer service for about a week to request a new card and can never get anyone on the phone. I try to ask for a replacement card online and it says I can only ask for a replacement card with a representative. But how do I do that when Ive been trying since last Tuesday and have had no luck. How am I supposed to get my money if I cant use my card?

  Business Response

  Date: 03/21/2025

  Mr. ********,

  Thank you for reaching out with the stated concerns. 

  We had an agent call to speak with you however when we called the number provided, stated who we were and asked for ******* ******** the call was disconnected. We would need to speak with you in order to assist by sending a new card. 

  Please call us at the number on the back of your card if you still need assistance. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over two months, Money Network's account registration system has been non-functional. As a result, I have been completely unable to register or access my account online. This means I cannot review my balance, monitor transactions, or verify charges. I have strong reason to believe there is at least one unauthorized transaction on my account, but I have no way of confirming or disputing it due to the lack of access.I have contacted Money Network customer service multiple times, but each time I am only offered a balance over the phone with no resolution or timeline for restoring the registration system. No estimated time for a fix has been communicated, and the issue remains ongoing with no clear path to ************* the meantime, I am forced to call customer service for every small inquiry, or search for surcharge-free ATMs manuallyboth of which are time-consuming and highly inconvenient. This situation is unacceptable for a financial service provider.

  Business Response

  Date: 03/20/2025

  Mr. ****,

  Thank you for speaking with our representative on March 19, 2025. We apologize for any frustration caused by the website. The website was down but is now operational. The agent on the call with you was able to assist with getting your registered. 

  We believe this complaint has been resolved however, do not hesitate to reach back out should you have any further questions. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a business and used this company for my credit card processing. We had a lease on our original equipment. Clover forced us to get updated equipment and added another 3 year lease. We didn't need new equipment. We closed our business 9/2024 and returned all the equipment. We are still being charged this lease amount for 3 years.

  Business Response

  Date: 03/21/2025

  Ms. ****,

  Thank you for reaching out regarding your concerns of your lease agreements. 

  We have attached your lease agreements along with the welcome letters that are received with the equipment. The terms of the non-cancellable lease is clearly stated in the agreement.  Returning the equipment does not release you of the lease obligation. 

  Below is the cost to cancel the lease. 

  Lease Number *************** $311.29 

  Lease Number *************** $2668.68

  For any questions please reach out to First Data Global Leasing at ************.

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Clover (a Fiserv company)Date of Transaction: November 4, 2024 Amount in Dispute: $2,562.80 USD Complaint Details:I am filing this complaint against Clover (Fiserv) for failing to send my payouts as a merchant under their payment processor/gateway. On November 4, 2024, I successfully processed payments totaling $2,562.80 USD through their system. However, despite capturing these funds, Clover has not sent the payouts to my designated bank account.For over four months, I have attempted to resolve this issue through my account representative, who has repeatedly told me that all he can do is email Fiserv and escalate tickets. He states that the matter is out of his control. When I call the provided support number, I am redirected to my bank. My bank has requested specific sender details to locate the transaction, including:Senders full name ************ name ************ details Beneficiarys full name My **** account details Date of payment Amount sent Currency sent Clover refuses to provide this information. Instead of assisting me, customer service representatives repeatedly hang up when I request these details. This has caused significant financial and operational harm to my business.Further research has revealed that I am not alonehundreds of other merchants have reported similar experiences with Clover failing to release payouts. Given the severity of these complaints and Clovers refusal to take appropriate action, I believe this is a case of fraudulent withholding of merchant funds.I am requesting that Clover immediately release my funds and provide the necessary transaction details for my bank to verify the payout status. If this issue is not resolved promptly, I will be left with no choice but to pursue further action.Desired Resolution:Immediate release of my $2,562.80 USD payout Thank you for your time and assistance.***** ********-******

  Business Response

  Date: 04/02/2025

  Mr. ********-******,

  Thank you for reaching out with the stated concerns. We apologize for the funding delay. Funds were released on 3/28/2025 to the bank account on file. Please allow 2-3 business days to be deposited. 

  if you any further questions, please contact customer service at ************. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS COLLECTING MY ************* IN ********** MY PAYMENTS WENT TWO MONEY NETWORK DEBIT CARD I MISSING A SEPTEMBER 3RD. PAYMENT FOR ****** PAYMENT CALIFORNIA SAYS THEY SENT THE PAYMENT TO MONEY NETWORK LAST SEPTEMBER MONEY NETWORK SAYS THEY DONT HAVE EITHER CAN YOU HELP ME IM DESPERATE MY CLAIM NUMBER IS DI 1012 220 121 MY DEBIT CARD NUMBER ******************* THANK YOU!!!

  Business Response

  Date: 03/18/2025

  Mr. ******,

  Thank you for reaching out with the stated concerns. 

  We do not have a deposit from the *** on September 3, 2024 nor do we show an attempt from the *** to deposit funds on that date. We do show a deposit of $770 on 9/18/2024.

  We would refer you back to the ***. We cannot deposit funds that were never received. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Money Network (EDD Debit Card Services) due to fraud, poor security, and unprofessional customer service.I live in ********** and never received my EDD debit card. After contacting EDD, I was told I should have received it. When I called Money Network, a representative named ***** asked me to verify my email, but the one on file did not match minea clear security failure.Once verified another way, she informed me that my entire balanceover $8,000was spent in *****, a state I have never visited. I was told to file a dispute and wait up to 10 business days for a provisional credit or ***** days for an investigation. This is a huge financial hardship as I need these funds for bills. She also told me that a dispute had been charged on 3/7/25 for three transactions totaling $***** make matters worse:***** refused to provide the email on file, preventing me from knowing how my account was compromised. So let's protect the criminals.When I asked if I should file a police report, she dismissively said, If you want to.Money Network allowed my personal information to be altered without my knowledge.This appears to be an inside job or a severe security failure. I demand an immediate provisional credit and a full investigation into how my data was changed without consent. Money Network must be held accountable for its poor security, lack of transparency, and failure to protect consumers.

  Business Response

  Date: 03/21/2025

  Ms. *******,

  Thank you for reaching out with the stated concerns. We apologize for any inconvenience. 

  The email address was incorrect by one letter which was a typo when the email was entered into our system as a result of human error, the email address has been corrected. There was no fraud nor was the account compromised. 

  We have received your dispute form on 3/21/2025 and a dispute has been filed. You will be notified of the outcome when a decision is made. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I contacted Money Market after not receiving my Workmens Compensation payment card in the mail. When I called to report the issue, the agent verified my email address, but I was informed that the email on file was incorrect. When I asked for the email address they had on record, the agent stated that they could not provide that information. After further verifying my identity through another method, I was then told that the card had already been activated and that over $8,000 had been spent. This is clear evidence of fraud on my account. However, in your response, you first state that there was no fraud or compromise, yet in the following paragraph, you confirm that my dispute form was received. Additionally, I was informed that all disputed transactions were included on a single dispute form, but when I spoke to an agent yesterday, I was told that multiple forms were required. I also received a letter stating that you attempted to contact me, but when I called the number provided **************, I was repeatedly given a different number to call. After multiple attempts, I had to search online for a valid number to speak to a live agent regarding my claim.
  
  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 03/24/2025

  Ms.  *******,

  We are stating the incorrect email address was not a result of fraud or account compromise but a result of a ****** when entering the information into the system. 

  A credit has been given of $6,157.00 on 3/21/25. Currently a dispute is pending for $1000.00,$500.00,$500.00 and provisional credits have been issued. If you have any questions please contact **************** at the number on the back of your card. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online registration doesn't work Mobile app new registration doesn't work Unable to transfer funds

  Business Response

  Date: 03/19/2025

  Mr. Sees,

  We are sorry to hear you are having issues with the website and app. We apologize for any frustration caused. 

  An agent has reached out twice in an attempt to speak with you to assist but received your voicemail. They did leave a message for you. Please return the call at ************* opt 2 so we can discuss the account and resolve. 

  Thank You, Fiserv