Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services, Inc.

  750 La Playa St San Francisco, CA 94121-3262

• 

  First Data

  5100 N Federal Hwy Ste 402 Ft Lauderdale, FL 33308-3847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a Clover System from First Data in the spring of this year 2022. My business closed on August 31, 2022. I called First Data in September to inform them my business had permanently closed and requested to have the information for cancellation as I could no longer use the equipment, nor make payments. They advised that I had to make 2 additional payments, at which point I would be eligible for a 6 month buyout of $1500-$2000. I informed them I could not make the full payments at that time due to financial hardships, but I was willing to setup a payment plan for the buyout total. Since then, I have been in contact via email with a representative who infrequently responds to my requests for information as I attempted to reach a financially feasible resolution. Last week I received a call from a collection agency stating that my account had been reported under my name (despite the lease being under my LLC). I never received notice of the pending collection report despite having a direct email contact and requesting all correspondance to be via email to ensure receipt. Thankfully my financial situation had just improved, so I made the required payment to make my account current, and requested a confirmation letter as well as the 6 month buyout that I had been previously promised. I was assured I would recieve the requested documents by 5pm EST Thursday December 22. To date, I have not recieved either document. I have called multiple times and sent multiple emails and have received no response. All calls get rerouted to the main menu as the representatives I reach claim they cannot help, nor can they directly transfer me to someone who can. This has made it impossible for me to make the buyout payment to have the account closed. At this time, First Data has failed to:1. Maintain proper correspondance 2. Provide proper business etiquette 3. Follow through with the written business transactions promised

  Business Response

  Date: 01/18/2023

  Thank you for bringing the stated concerns to our attention.  Please note our records show that you established your merchant account on 3/18/22 that included a lease account *************** with First Data Global Leasing (FDGL)for a Clover ****************** Bundle for a term of 48 months that was non-cancelable.  We understand that you closed your business and subsequently your merchant account but please understand that does not close out your lease as it was non-cancelable.  Our records show the equipment was returned on 1/6/23 and the current buyout amount is $2042.66.  We recommend that you speak with FDGL at ************** to discuss payment options (one time ACH payment or via check).

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** issued me the 3rd stimulus of $1400 in March 2021. This stimulus was sent through a debit card issued by First Data/Money Network debit card. I never received the debit card. I have been in contact with the *** for the last *********************************** to First Data/Money Network. I was told by Money Network that the card was en-cashed. They sent me a form which I have filled and sent it to them. They issued me a new card with $0 balance on it.I have spent tens of hours trying to reach them but with no luck. I created an account with them but never received a verification link and they keep asking me to verify the account without sending me a verification link. It has been a very frustrating experience working with them. After 10 months of efforts, I have not been able to get my stimulus money from them.

  Business Response

  Date: 12/29/2022

  Thank you for bringing the stated concerns to our attention.  In reviewing your Money Network EIP account, we noted that $1400.00 was issued on card ending **** in March 2021.  Please understand that in order to activate the card, the account holder's full card number, zip code and social security number are used to authenticate and set a PIN as yours was here.  Our records also show that you were issued an EIP card ending **** for $600.00 in January 2021 and the same information was used to authenticate the account and set your PIN.  We also note that the same phone number was used to call to activate both cards; T-Mobile ************** which comes back to the same household and last name.  We also show that the withdraws for both cards were used at Rite Aid on ***** Homestead RO, ********* **.  These transactions were all CHIP PIN based.  Based on the information above, the dispute claim that was filed was denied as it was not indicative of 3rd party fraud.  We trust that we have addressed all your concerns but nevertheless, if you have any questions, we recommend that you reach out to Money Network **************** at **************.

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got charged for the months we didn't even receive the devices, contacted multiple times, no response. We requested cancellation, open multiple tickets no response and getting billed.

  Business Response

  Date: 01/23/2023

  Thank you for bringing the stated concerns to our attention.  Please note we have corresponded with the ******** Loyalty Team who advised the attached location breakdown were submitted for cancellations and refunds that were deposited via ACH to the DDA's on file.  We trust that we have addressed all your concerns but nevertheless, if you have any further questions, we recommend that you reach out to ******** **************** at **************.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a card from Califrnia ******************* with a credit for ** middle class.My card was cloned and someone used my credits. It was used in an area far from my home. Ive been trying to contact the bank without success. No one is available. I ent this dispute and had no response. Ive been waiting on a chat for hours. I need a response and mu credit back

  Business Response

  Date: 12/28/2022

  Thank you for bringing the stated concerns to our attention.  Please note that credits were applied to the new card ending **** on 12/27/22 in the amounts of $17.84, $20.42 and $220.49.  The funds are available for use.  We trust that we have addressed all your concerns, but nevertheless, if you have any questions, we recommend that you reach out to Money Network **************** at **************.

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are attempting to cancel a lease contract because the equipment is not compatible with our software. We have NOT USED the equipment for any transactions and want to cancel the lease agreement for two separate merchant ID's. ********************** is giving us the option to buy out of each lease, leasing contracts are only four months old, for over $5,500.00. I would like them to cancel the lease as it stands as they have collected charges for the last four months and we have NOT used the equipment because it is not compatible to our business software.

  Business Response

  Date: 01/19/2023

  Thank you for bringing the stated concerns to our attention.  We have corresponded with Merchant **** ****** who confirmed the hardware leased was unfortunately not compatible with their system or integrations at either location.  They have agreed to cancel the leases (buybacks) in your favor.  We trust that we have addressed all your concerns but nevertheless, if you have any further questions, we recommend that you reach out to Merchant Lynx ******.

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am pleased to hear the lease has been cancelled in our favor. Thank you.  Due to the fact that we NEVER USED THE SERVICES, we would also like all monies spent to be refunded and re-occurring bank charges to cease immediately.  
  
  Regards,
  
  K Looney

  Business Response

  Date: 02/08/2023

  Please note that refunds have been submitted for both leases ($328.75 x 2) and you can expect in 3-5 business days to the *** on file.

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I appreciate the amount offered for refund but the amount paid to Merchant Lynx and FDMS from ******************************** is $2,599.90.  The refund offered is not even half that amount.  We are asking for a full refund due to the fact that the product was not compatible with our office software.  We never used the product.  I spoke directly with the owner of Merchant Lynx, ****, about the incompatibility, and Merchant Lynx and FDMS continued to charge us for months knowing we COULD NOT use the product/equipment.  Why would they continue to charge us?  We feel we were taken advantage of and would like a full refund.  I have attached the transaction report for your reference.   

  Thank You!

  Regards,
  
  K Looney

  Business Response

  Date: 02/10/2023

  Please note that Merchant Lynx of ****** owned your account and you will have to contact them in regards to your fees.  Your business only had lease accounts through First Data.  We refunded the fees pertaining to what was paid on your two leases.

  Customer Answer

  Date: 02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you!
  
  Regards,
  
  K Looney
  

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data Merchant Services has been defrauding us for almost one year now. Shame on us, clients for not always watching over our shoulders....We had a contractual, agreed flat rate of 2.2%. Then it increased to 2.7%, then to 2.9%. For the last 3 months we have been charged over 3%, even 3.1, 3.2%.When I called customer service, they told me it was due to "an error" and they are aware of it. Really? An error they have not corrected in 8 months? They could not give me a date to remedy this situation. This is unacceptable.They have repeatedly showed us they are not about representing the clients' best interests and following their own rules and abiding by their own contracts. I am disgusted about my experience with this company and will take further measures if my money is not immediately refunded. I have a case number open #******** I have been calling for the last 2 weeks now trying to get resolution. Nobody seems to know how to properly calculate the rates and refund what was stolen.

  Business Response

  Date: 12/22/2022

  Thank you for bringing the stated concerns to our attention.  In reviewing the merchant account, you were notified on your July 2022 statement (attached) that effective 9/1/22, the discount rates for your ***** MasterCard and Discover card transactions would increase by ****% which represents a fee increase of $**** per $100 in sales.  There was no error that occurred.  Please note that continued use of your merchant account after 8/31/22 constitutes your acceptance of these terms.  It is the Merchants responsibility to review their statements and any alerts disclosed.  The rates/fees are valid charges.  As a courtesy, we changed the rates back to what was charged in August 2022.   This will be effective beginning 1/1/23 and reflect on your January 2023 statement.  These charges will be deducted on or around 2/2/23.  We trust that we have addressed all your concerns but nevertheless, if you have any questions, we recommend that you reach out to **************** at **************.

   

  Customer Answer

  Date: 12/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The conversation with customer service at the time of opening the case was recorded, please listen to it. She admitted we were overcharged due to an error that was being worked on. This is prior to August 2021. 

  It went up from 2.7-2.9% to 3.1-3.2%

  Please review the statements. You are just about to lose a customer that brings every year close to $1 million in sales.

   I will forward all the email (miss)communication and repeated attempts to get someone to even talk, to your executives. I will let them decide if this is proper business conduct. 

  What you don't understand is that there are multiple options out there. By not reaching out with a phone call and trying to work this issue out with a 3 year long customer to me it is not acceptable. 

  There is also a $200 annual charge that you are about to charge in January 2023. For what? 

  I do not consent to it. By charging your clients randomly fees that should be prosecuted. 

  I forgot, I just read that you settled a lawsuit for fraud recently. Why am I not surprised? 

   

  Regards,
  
  *****************************

  Business Response

  Date: 01/05/2023

  Please note that pursuant to your Merchant Processing Agreement (MPA) that you signed on 2/28/19 @ 2:11 PM, under Section 6. Fees, Adjustments; Collection of Amounts Due - 6.5 We may adjust our fees to reflect new or increased fees, taxes or assessments imposed by any ***************** or other Persons related to the Services. It is your responsibility to pay all such adjusted fees effective from the date specified in our notice to you.  We notified you on your statements that you receive monthly and it is your responsibility to review them.  Regarding the Annual Fee of $199.00, that was disclosed on your November 2022 statement to notify you of the charge that will be billed in December 2022 and each year after.  This fee is for processing in the year of 2022 which you did.  As a courtesy, we already changed your rates back to what was billed in August.  As another one-time courtesy, we can offer a refund of the $199.00 Annual Fee but please note you will be billed in December 2023 and each year following due to continued processing.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a credit card processing company We want to improve our processing equipment We have tried to call and e-mail the company, but they are not reachable

  Business Response

  Date: 12/19/2022

  Thank you for bringing the stated concerns to our attention.  We are unclear of your ask.  Are you looking to open a new account or terminate?  We did not find a current merchant account with the information provided.  Please provide Business information and merchant number (MID).

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I want to terminate my account with this business.

  This company has been completely unresponsive. My account with them (MID) is 58820014999  

  If they cannot find this number in their records, then it would be encumbant upon them to refund ALL of their prior ******** and our payment

   

   
  Regards,
  
  ***********************

  Business Response

  Date: 12/20/2022

  Please note that the MID provided is missing a digit.  Nevertheless, we have located your account by googling your phone number as the account information on file does not match what you provided.  Our records show ********************* spoke with **************** on 12/16/22 to cancel the account as she was retiring.  Per procedures, she needed to be connected to the Account Specialist, but she disconnected during the transfer.  She spoke with **************** again on 12/19/22 and was advised of the same.  An outbound call was made today 12/20/22 to ************** that the cancellation was in process.  We have closed the account today 12/20/22.  We show the last transaction was processed on 11/27/22 and we recommend that you keep the *** on file open/active for 60 days for any remaining Cardbrand fees.  There will be no refunds forthcoming as the rates/fees are valid as there was processing.  We trust that we have addressed all your concerns, but nevertheless, if you have any questions, we recommend that you reach out to **************** at **************.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  1. The account number was correct per your statement.  the MID was ************

  2. We did not end any calls.  Your telephone number was incorrect, and your company failed to answer the phones.

  3. Your wait times were excessive

  4. The telephone numbers - many of them - did not ever connect us to people who we needed to actually provide service for this account.

  5. Your company was supposed to send an e-mail to this address ********************* to confirm that the account has been shut down.  We still have not received same.

  6. Dealing with your company has been a total nightmare. If we were not retiring, we would change card processing companies  - due both to excessive fees and the total inability of your company being able to respond to our concerns

   
  Regards,
  
  ***********************

  Business Response

  Date: 12/20/2022

  **************,

  The MID you provided was missing a digit, you only provided 11 numbers and was missing a 9 in your complaint.  Our records show there was a different email on file which has since been corrected.  An outbound call made to ***** today where she confirmed she received the email that the cancellation was in process.  It appears this may be a case of miscommunication.  As a courtesy, we proceeded with closing the account to resolve your complaint instead of waiting for the Account Specialist.  If you have further questions, we recommend that you contact Customer Service **************.

  Customer Answer

  Date: 12/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** ********************************************************************* ************* BBB I *************************** of *********** - CEO have a complaint to file against National Paysafe which ************************************* consultant walked into my Business introducting his company Merchant services to me. At this time I told ************************ if the equiptment is not a (100%)free I am not interested. He then stated all equipment would be free of charge and the only charge I would incur would be (3%)for a credit card service charge. I was never informed about any such lease for the equipment giving to me, nor did I receive any copy of contracts or papers with my signature on it. For the last several months I have notice money coming out of my checking account, which I thought that it was the credit card service charge of 3%. I called the merchant services to find out what these charge were for, they then stateded I had a signed contract for 4 years for there equipment in the amount $7152.00. So I requested this contract via e-mail. I received via email a contract and on it had a signature, which ******** shows on this copy of a contract enclosed an initial and last name scribbled on it. It is not my signature inclosed see copy of my driver license. My signature was forged on this contract. I want all monies that were taken out of my account for this equipment and this equipment picked up. Regards *************************** Ceo ***********

  Business Response

  Date: 12/19/2022

  Please provide copy of Driver's License as it was not included in the complaint.

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer signed up for Clover services through an authorized retailer and for a while everything was working just fine. One day we realized that our payment machine would not accept HSA/FSA cards as we are an optical shop we deal with insurance companies, so we are considered to be a part of the medical network. I reached out to the agent who manages our account and was advised to contact Clover customer service directly for a resolution. I received a reference number from Clover customer service as well as some emails requesting account information which appeared to be very legitimate due to having just been on the phone with them regarding the issue. Days later I also received a confirmation email from the same email address advising our issue with transactions had been resolved and once tested turned out to be true. The very next week I discovered two more emails from Clover Network, LLC welcoming us to the company with setup instructions for a new account and a new device that was shipped out to us without our knowledge or consent which the second email included along with a tracking number from ****** Luckily, I did not see any charges associated with that action, but after calling Clover customer service once again to find out what was going on I was informed that my current account information did not exist in their system nor did the shipping of any equipment. However, they were able to locate the new account number that was provided in the ****************** email. Of course, I reached out to our agent once again and was told that they wouldn't have the original account number on file as he was the one who set it up, but that there should not have been any shipments for equipment from them either as he is the point of contact for devices as well. All in all, we find this entire situation to be very strange and dishonorable. Nowhere in the communication emails were we ever asked, nor at the very least informed we would be required to activate a new account/equipment.

  Business Response

  Date: 12/28/2022

  Thank you for bringing the stated concerns to our attention.  In corresponding with your Sales Team, they have advised they spoke with you to advise the new account was closed as of 12/28/22 with a call tag sent to your email.  We understand that you returned the Clover (return to sender) for Clover device id ************** and is currently using Clover device id **************.  We trust that we have addressed all your concerns but nevertheless, if you have any questions, we recommend that you reach out to your Sales Team at **************.

  
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 I purchased a brand new Clover ********* card processing machine from Clover Network LLC (parent company First Data). I was told that the machine would be good for the lifetime of my business and if any software updates needed to be made the company could easily do so without replacing the machine. I used the machine for about a year then unfortunately closed down my business. I kept the Clover machine for the future when I could reopen. Its now 2022 and I tried to recactivate the device and ******************** told me they discontinued it and I now need to purchase a brand new one for $800. This company is scamming businesses by selling them equipment with a guarantee of it being usable for the future, they then discontinue the machine claiming network issues and force you to buy a new one for triple the price! They do not offer any trade in value for the old machine or price discounts. How can businesses afford to upgrade payment processing equipment every couple of years?!

  Business Response

  Date: 12/28/2022

  Thank you for bringing the stated concerns to our attention.  We understand that you left a voicemail on our Presidential line to which we attempted to reach back out to you via phone and email to address.  Our records show that you were trying to re-provision your Clover device for a new account.  We did research with the appropriate Teams and understand that the equipment cannot be re-provisioned for a new account as the device is too old that we are unable to board it to another account.  Newer equipment would need to be purchased or leased.  We understand a Sales Rep has reached out to discuss new equipment.