Credit Card Equipment
First DataThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 586 total complaints in the last 3 years.
- 206 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to theft of maiI was told by the agent that my card should have been received October 20th 2022. The agent suggested that I cancel my card and have a new card expedited for an $8 fee 12/2 via Fedex.receved original card next day could not activate card because the agent suggested I cancell card ?hing I could do but wait for my new card to arrive it never arrived. When contacting money Network I am given different information every time first that it was expedited I would get it on the 2nd then was told that the original agent gave me the wrong information my card was shipped on November the 8th they apologized and said that my card was due to arrive on December the 2nd, was told no tracking number available and to call back in a couple days. When calling back I was told that card was not shipped they are not doing expedited they don't know when the card will be shipped they have no information to give me call back when it's been 10 working days. I called back today and was told they are no longer issuing card, they have no supervisor or higher up to speak with that there is no one above them that there is no one that they can contact to find out the status of my card and I should give it 12 weeks and if I still haven't received it to call them back... My card was canceled because their agent told me to after giving me false information the original card was received the very next day but was rendered useless because it had already been canceled I still have not received my card they still refuse to give me any information,***** refused to look at my account said they have no status to give me, they have nobody in the shipping department to contact in regards to when my card will be shipped, they have no boss, no Superior, no higher up that I can speak with, and to wait for 12 weeks and call them back.. then ***** the agent hung up on me!?!?!? Please help me to resolve this issue!! Some sort of answer,time frame,supervisor to speak with... something,anything!Business Response
Date: 12/21/2022
Thank you for bringing the stated concerns to our attention. Money Network has been attempting to contact you multiple times at ************** to assist but has not been successful. Nevertheless, our records show the card ending **** has been activated and is being used with the latest transaction being today 12/21/22 at Walmart. We trust that we have addressed your concerns but nevertheless, if you have any questions, please reach out to Money Network **************** at **************.Initial Complaint
Date:12/06/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First Data operates Clover. I was not aware of their recurring charges, which is 100% by design of their company. They do not use there company name on the bank charges and they intentionally send emails that get flagged as spam. I have spent a couple months trying to figure out where these charges are coming from, and only by searching in my spam folder was I able to find them. These are unfair billing practices. I have requested a refund from Clover, and they refused...even though it has been more than a year since I have logged into this company or used there services at all. I would like a refund of charges for the last 12 months, calendar year 2022 ($275.40). I closed my business 2 years ago and asked them to stop billing me at that time.Business Response
Date: 12/12/2022
Thank you for bringing the stated concerns to our attention. Upon review of your merchant account that was opened on 3/9/19, there were no cancellation notices, no calls or emails. You are sent a monthly statement disclosing any rates/fees and it is the Merchants' responsibility to reconcile their banking, like in this instance here. As a courtesy, we can offer 3 months of refunds @ $22.95 for a total of $68.85. Please let us know if you accept this offer.Customer Answer
Date: 12/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
Date:12/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September of 2022, I reached out to Clover POS System asking about a computer system. I was told it would be able to do everything that I needed, I asked about specific things and was told yes. I was told I would be paying $262 a month for 3 years and then the equipment was mine and I would only be paying processing fees. Once I got the system however, I was not able to do any of the things I was told it could do, and I was not even sent all of the equipment so I cannot use it anyway. I also found out that it was a lease, and I would be paying the $262 as long as I was using the equipment. I closed my Clover account with no problems but First Data (the ones leasing the equipment) will not let me out or give me a reason why. My lease did not start until 11/1/22. I tried to cancel a month before, leaving multiple messages with First Data and no one would respond. I was told that I had a 60 or 90 day period to return the equipment and that is not being upheld, I have not been able to use the equipment due to missing parts (printers not sent) and being mislead on the functions of equipment. I was within the timeframe to return it when I first started trying. I have since left multiple messages and still have not heard anything back, and they have started taking money out of my bank account.Business Response
Date: 12/19/2022
Thank you for bringing the stated concerns to our attention. In corresponding with the Sales Team, we found that the Merchant's Daughter spoke with the Sales Agent to discuss service. The Clover Duo was recommended to fit the business needs to include the Inventory App and gave prices for two Clover Duo's @ $262.00 on a 36 month lease. At that time, we did not have a Kitchen Printer but recommended a Kitchen Display. It was advised that when a Kitchen Printer was in stock, that would be offered. Only a few days later after 9/6/22, the Daughter called and wanted to return the entire system. She did not give an opportunity for the *** system to even work for her. The leases are non-cancelable for the entirety of its term. However, to resolve the complaint, we have issued a lease buyback. The merchant account was already closed on 9/26/22. We trust that we have addressed all concerns, but nevertheless, if you have any questions, we recommend that you reach out to **************** at ************** or First Data Global Leasing (FDGL) at **************.Customer Answer
Date: 12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I went over everything with the Sales Rep I specifically asked if it was a lease or if after 36 months the system was mine. I was informed that it would be mine and it was not a lease. I also asked about a return window and was informed that there was a 60 return window. I however did give the system a chance to work for me, while I was setting it up I was also on the phone with the tech team and was informed I was not able to do what I needed it to and was told from the beginning that it could do. I also tried to make it work for over a week, not a few days. A buyback is over $7,000. I did not want a lease and was told this was not one. I wouldnt have moved forward if the sales rep had been honest about it. Everything was done over the phone, cleverly enough for them.
Regards
*******************Business Response
Date: 12/20/2022
As previously mentioned, a lease buyback has been submitted. If you have further questions, we recommend that you reach out to **************** or ********************** Global Leasing (FDGL) at the numbers recently provided.Customer Answer
Date: 12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A lease buyback for over $7,000? When I tried to stop it before the lease even started? Theres nothing else to do? Im stuck with something I cannot use?
Regards,
*******************Business Response
Date: 12/22/2022
A lease buyback is ** closing the lease in your favor and you are not responsible for the payments. We will issue call tags to send the equipment back.Initial Complaint
Date:12/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to CVS Pharmacy at address *****************************************************************. to reload my debit card on Nov. 28, 2022 @ 4:43 pm by depositing $500 twice at 15 minutes apart. The first $500 was posted to my account but the second deposit of $500 never got posted. I currently have both receipts for both deposits. I called Money Network and was told that there are no other pending deposits of $500.Business Response
Date: 12/05/2022
Thank you for bringing the stated concerns to our attention. We have investigated your complaint and found only one reload of $500.00 at CVS in ********, ** on 11/28/22. In order to resolve, you will need to go back to the Merchant CVS and get the funds loaded as there was no error on our end.Initial Complaint
Date:11/29/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was fraudulent activity with my ATM Moneynetwork card. I was never alerted of purchases made in a state across the country. They need a better system to detect fraud. There was over $1500 in unauthorized purchases made. It takes over 3 months for them to look into it and try to investigate a claim. Im extremely disappointed in how they manage these accounts.Business Response
Date: 12/13/2022
**************,
Thank you for reaching out with the stated concerns. We appreciate your patience while we reviewed the dispute. The amount of $1,568.50 was credited back to to your Money Network card on 11/30/22.
While we believe this closes out your complaint, do not hesitate to contact us should you have any further questions.
Thank You,
Fiserv
Customer Answer
Date: 12/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:11/24/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Firstdata has been holding around $10000 of my money for almost 6 months, I'v been called, and emailed nothing back from them, now I'm really thinking they are a fraud company, taking people's money and keep saying it's chargeback and not giving it to small business like us. They better refund our money or we will try to *** them soon,Business Response
Date: 12/07/2022
********,
Thank you for reaching out with the stated concerns. We are unable to locate your merchant account with the information provided. Please response with your merchant number and company name so we are able to locate and review your account.
Thank You,
Fiserv
Initial Complaint
Date:11/23/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed for ******** disability due to a health issue. My claim was accepted & I received a letter on November 9th, indicating that I would be able to receive my $ benefits within a week, once I received a debit card through Money Network. After waiting two weeks, which is 11/23, I called the *********** Disability asking for assistance since they said I would receive the card within a week & had not. They directed me to call Money Network's **************** line. I called this morning (11/23) and the woman I spoke to said that I would receive my debit card today. When I did not receive my debit card in the mail today, I called back, was put on hold for 30 minutes when I asked to speak to a manager and then was hung up on. I called back for a 3rd time, spoke a customer service agent that connected me to a manager, who could not help me. I said I wanted to speak to someone that could provide me with the account number on the card, expiration date, and activate my card so that I could access MY money that is just sitting in the account through their mobile app. I was then told that the debit card wasn't sent out until 11/21 (when I should have received it by 11/16) AND that I wouldnt receive it until December 6th.This manager said they could not help me and told me another one would call me (1stManager was ******* from *******, ********). Another manager called me and still could not help me. The ******** Disability says I should have received it within a week. Money Network says I should have received my card within 10 days according to their website and says to call them if you haven't (which I did and they cannot help me). I am still waiting to receive the debit card and cannot access MY money because I have to wait until I get the card. I know that the agents can give me the information that I desperately need since I haven't worked in a month with my diagnosis/surgery. I asked for account #, expiration date, and for them to activate my account to get $.Business Response
Date: 11/25/2022
Thank you for reaching out with the stated concerns. Upon review of the account it appears the funds were transferred on 11/25/22 from the Money Network card to a personal bank account. As such, we believe the card was received and issue has been resolved.
However, if you still need assistance please do not hesitate to contact us.
Thank You,
Fiserv
Initial Complaint
Date:11/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon moving I found the Money Network card with my ex's belongings. I called and found out over $2000.00 had been used without my consent. I called money network and started a claim. I faxed in the signed paper work they asked for and a day later received a letter denying my claim because "the purchases used a pin" but the purchases were done online and no pin was used. Also if a pin was used the charges were still unauthorized. I emailed an appeal letter. Since than I haven't been able to talk to a real person. I keep getting transferred and disconnected. I would like a full refund of all the charges. ASAP.Business Response
Date: 11/21/2022
******************,
Thank you for contacting us with the stated concerns. We have reviewed your claim and the dispute has been denied for the following reasons:
There are no indications of account takeover.
No fast attempt to drain the account which we normally see when a card is stolen, there were both online and in store transactions.
When activating the card verification is performed including providing a social security number, if you did not activate the card your social security number was available to someone else who did so.
Your statements state that you believe the card was used by an ex or a roommate, this would be a case of theft. As you have located the card, it was delivered to the correct address.
This is a civil matter and would need to be resolved outside of Money Network, either through authorities by filing a police report or other avenues.
Thank You,
Fiserv
Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The money was stolen from me. Period. The police will not refund my money. Your policies do cover theft. And are FDIC insured. I demand that my money be returned. This is not a civil matter. It's your business that is responsible for crediting my money back. I will have to contact a lawyer if this is not resolved.
Regards,
*******************************Business Response
Date: 11/28/2022
******************,
This is a civil matter and would need to be resolved outside of Money Network, either through authorities by filing a police report or *************.
The FDIC protects depositors of insured banks located in ***************** against the loss of their deposits if an insured bank fails. It does not apply to the type of situations your are referring to.
Thank You,
Fiserv
Initial Complaint
Date:11/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have used their pos system for years now, and didnt expect such incompetency. I own retail stores where my batch is closed everyday and money is deposited in my account in the next days. Somehow for some reason they changed it to manual batch closes because of which thr batch wasn't closed for months and the money wasnt correctly deposited in my account like it shouldve, i was still receiving some deposits so I was thought to believe that i was still receiving the amount. When the batch issue was resolved after months, i was owed more than $20,000 out of which $13000 was deposited while rest of the $8000 of my hard earned money has been straight up stolen from which they refuse to give. They keep on ignoring my calls and my concerns and its the same pathetic shameless response every single time. Im a small business owner who is onyl trying to make his ends meet but a straight robbery of this magnitude from such a big company is completely vile and egregious. They should be ashamed of themselves, i have no clue how they sleep at night knowing how theyve stolen money from a small business trying to provide a service.Business Response
Date: 11/21/2022
Dear **,
Thank you for reaching out with the stated concerns. We are unable to locate your merchant account with the information provided and therefore unable to review for assistance. Please provide your company name and merchant number.
Thank You,
Fiserv
Initial Complaint
Date:11/16/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up with this third party company to use their debit machine associated with clover. Shortly after signing up with their services and getting our debit machine for our company Ewyn we stopped receiving deposits into our bank account . When we reached out to clover we found out our account had been frozen and they were holding our money for 6 months. It turns out that when ********* applied for the terminal they listed our business as a hotel with purchase of $40 . This was completely wrong we are are weightloss studio with purchases around $1000. We were told we would be reached out by a manger and that a manager would resolve this. First data and clover are offering no support to this issue . All I want is my money back that they are holding and an apology for how I was treated. The application to get the debit terminal was not filled out by me but *********. They filled out the information wrong and provided it to first data. Yet Im being penalised with my money being held. And no one answering or getting back to me. I have spent hours on the phone with first data to try and get this resolved with empty promisesBusiness Response
Date: 12/02/2022
********************,
Thank you for reaching out with the stated concerns. We apologize that you were unable to get in touch with Security. Our understanding is that an agent has reached out to discuss your account.
The merchant account has been closed. Funds held are being released to your bank account on file and should be be received within 2-3 business days.
Please do not hesitate to contact us should you have any further concerns or questions.
Thank You,
Fiserv
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