Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services

  2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2020 I was communicating with ***************************** from First Data ******. We were looking to change our merchant services from Global Payments to First Data. ***** originally sent us a contract for 4 years, and so I emailed her to ask if they offered anything shorter, since we were unsure if we would sell or close our business in that 4 year period. She replied and stated that she could offer a 1 year contract. I emailed back to let her know that we wanted to commit to a 1 year contract. She stated that she would send an updated contract. Once received, we signed it, assuming it was for 1 year. Yesterday I phoned First Data to let them know that I wanted to cancel my contract as we have sold the business. They stated that my contract was for four years and that I am now obligated to pay a $500 cancellation fee. I have in writing that ***** agreed to a 1 year term - yet the contract they sent me that we supposedly signed states 4 years. How is this a best business practice? I am frustrated that I will need to pay $500 to cancel my services and would like the BBB's help to resolve this issue.

  Business Response

  Date: 09/22/2022

  Thank you for bringing your concerns to our attention. Please accept this response as confirmation that we will be honoring the 1 year contract term. This information should also be sent by our ************** team via email. Sincerely, Fiserv.  

  Customer Answer

  Date: 09/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and by direct email from ******************************************* (*******************), and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **********************
  

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Froze our business accounts due to an abundance of chargebacks and withheld transactions made from clients for services rendered at our shop. In the Amount of $28,000 They never notified us that these chargebacks had started to appear on our account back in July 2022. The chargebacks occurred due the customers not receiving parts they ordered, even thou we had told them prior to purchase that due to production issues, and shipping delays some parts may take up to 12 weeks or more to receive to our location.The company sent us a termination letter on August 17/22 starting our effective termination date is August 17/22. No 30 day notice !?They have since then never released our funds captured during the time prior to termination notification.They have never contacted us back after many attempts of trying to understand this process more clear.They have never instructed us on how to return our system without incurring more charges.There is no number to directly speak to someone at risk management. The number provided on the termination of service letter provides a number that states a name that's not even related to the name on the business letter head. This is very frustrating as a business and have now not been able to conduct services or obtain payment for over 21 days.

  Business Response

  Date: 09/15/2022

  Thank you for bringing your concerns to our attention. We are unable to locate an account based on the information in this complaint. Please respond to this case with your Merchant ID number, Business name, and address. 
  Thanks, 
  Fiserv

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Our account was terminated effectively August 17th 2022, the letter attached was not 30 days notice, no explanation as to why our transactions afterwards were withheld. We have still had no correspondence with company. Our company merchant # is 82471070011
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small tire shop, and we accept customers credit card payments for our service or products. Recently, one customer made a transaction of $1,991.80 for a 4 new tires purchase. I requested his Drivers License and compared with the credit card which both matched under the name of *************************. Later on, the customer claimed to his bank that he did not made the transaction, so the bank returned the money to him and deducted from us. I filed a chargeback complaint through First Data Merchant Service, and they charged a fee just to file a complaint, they made me register at a website named Business Track and manage the case from there. After hours and hours over the phone waiting to speak to an operator, they said that the bank has 30 days to accept or decline our claim. At the end, the bank declined. I called to find out an explanation and they said they did not have system to check on it so that I need to hire an arbitrator company which I called and charge $200 non refundable just to take the case without any warranty, **** and MASTERCARD charge between $400 and $500 more just to review the case after the arbitrator submit the case. At this point, I feel that the ***************** and **** fraud protection rules in favor to the card holder only, the protection they offer is taking the money from small business like us, where is the bank liability over this cases. The customer left with the tires. I have proof, he came physically used his credit card , I did all procedures to ensure the credit card belongs to him and yet we had to pay for the stolen money. First he used a different credit card; but it was declined, that card was also under his name, so he used a different one which was accepted.

  Business Response

  Date: 09/15/2022

  Thank you for brining your concerns to our attention. At this time we are unable to locate an account with the information given on this complaint. Please respond to this BBB case with your Merchant ID#. You can find this on the top right of your monthly merchant processing statement, or on the chargeback request document received at your business. Thank you. 

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Merchant ID  number:  **** 699 **** 23976

  Case # CB 030 **** **** 54

  
  Regards,
  
  *************************

  Business Response

  Date: 09/22/2022

  Please be advised that the Agreement governing the Parties card processing relationship summarily requires Fiserv, to process card transactions you client submit, provided that you fulfill certain obligations, as the beneficiary of those services.  Of import in this instance are the conditions governing your liability for all disputed transactions. Chargebacks are initiated if a cardholder and/or cardholders ************ disputes or questions whether a transaction is valid and authorized.  Fiserv does not initiate chargebacks, nor do we control the ultimate resolution of the same.  This decision-making authority lies with the ************, and the Card ******************* and MasterCard.
  
  Indeed, in the event of a chargeback, Fiserv stands to suffer a financial loss the disputed transaction amount is automatically debited from Fiservs funding.  Therefore, to secure card-processing services with Fiserv, you agreed to resolve all disputed card transactions directly with the Cardholder.  As such, if you believe that you are entitled to the funds from the transaction at issue, the only recourse at this juncture is against the Cardholder or the individual that you provided services. 
  
  That notwithstanding, as you are aware, the disputed transaction was resolved by the ************ in favor of the cardholder. The chargeback in question was received on 8/12/2022, under dispute reason **** / Other fraud - Card Present Environment. Your response to this dispute was sent to the Cardholders ************ for reversal review on 8/15/2022. The ************ was given 30 days per **** guidelines in which to review your response and determine whether to accept or decline the dispute. The ************ declined to reverse the dispute, and as a result, a reversal rejection notification was sent on 9/9/2022. We have attached their response.
  While we understand that you may disagree with the ************s decision, as noted above, ****** has no control over this decision making process and unfortunately, can offer no additional insight and/or assistance, with respect to recovering the chargedback amounts. 

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  First Data Merchant Service, neither ****  are not taking any liability on this issue. I also filled a complaint against **** and they said it's responsibility of my provider which is First Data Merchant Service, and they say it's **** responsibility. How big companies as these two, are playing games with us as customers. I sent proof that I did all procedures to ensure the credit card was legit, I confronted the customer ID with the credit card. He came to my place and leave with four new brand tires with him. why am I the one who is being punished having to pay to the credit card holder, when the bank decided to reverse the transaction on his favor and charge backed to me. Again I have passed the compliance questionnaire every year and  I got the certificate that state that my business is safe for customers  and for me to run their credit cards. It's getting long and tired, that they keep giving us the same response over and over. It's so easy just to pass  the expenses to small business like me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I decided to try clover for a free 60 day trial period. I have in writing through email correspondence that this was agreed upon. However, after canceling before our 60 day trial period and mailing back all equipment (with my own money and not offered "we will send you a shipping label") we have CONTINUED to be charged $102 a month with FDMS. I have spent over 20 hours with various "departments" and FDMS employees on the phone and no one can take care of my complaint. I've sent an email showing my proof of documentation that we were guaranteed a 60 day trial period. To anyone who will listen: DO NOT USE CLOVER or FDMS. Terrible waste of time and money.

  Business Response

  Date: 09/26/2022

  Thank you for brining your concerns to our attention. After review of the account and the information provided, please accept this as confirmation that that lease # *************** has been closed in your favor without penalty. A refund of $588.15 has been entered and should be received within **** business days. If you do not receive your refund within that time, please do not hesitate to reach back out to us. Thank you.

  Customer Answer

  Date: 09/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data Merchant Services has re-opened a merchant processing account which we closed in May 2022 without our knowledge and authorization and attempted to deduct transactions from a business checking account. One transaction went through, another, larger transaction was blocked by the bank. We have contacted ********************************************* no less than one dozen times to learn more about the transactions in question and have been given the run-around with hour-long hold times and multiple versions of the reasons for taking our hard-earned money. We were not given a process to dispute the transactions, and rather were verbally told the issue was resolved. We also received several emails that the merchant account was closed.We lost nearly $100 to First Data who deducted the money from our account without an explanation and, through the multiple phone calls and emails, cautiously set the issue of the other, larger transaction in the thousands aside.We recently received a collections notice from the company which is adversely affecting our credit worthiness. Again, no explanation what these transactions are for - violation of the highest degree!

  Business Response

  Date: 09/26/2022

  Thank you for bringing your concerns to our attention. After review of the account we are able to advise that these debits were due to 3 transactions that were funded to your bank account on 2/11/2022 in error. These transactions were processed by another merchant, however due to an error while boarding that merchant, your checking account was transposed onto their merchant account. I have included the transactions in question via PDF. We attempted to debit these transactions that were deposited to you erroneously,however the debit was rejected by your bank. Currently these transactions are in a collections balance, including a $50 reject fee. If you feel that these transactions were in fact your transactions, please provide receipts, or other evidence that your business processed these transactions. Or if you can provide any other evidence that you were NOT paid for these transactions we will review. Until that time this collections balance is legitimate. We are willing to waive the $50 reject fee if you determine that these transactions were not yours and wish to pay back the funds that were deposited to you in error. Thank you. 

  Customer Answer

  Date: 09/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER, I would like to respond to the business (and keep it public record) that the approach this business took is unethical and extremely unprofessional. Not once were we approached from this company to re-open the merchant account with an explanation that deposits were unintentionally made to our account. I have spent over 40+ hours on the phone with Clover and First Data investigating this issue without a resolution; where do I send the invoice for my time??? Never were we contacted by a representative explaining the situation as this response did, but rather sent our account and good credit and business standing to collections. I will also expect a confirmed action from the business to restore the negative impact their action has taken on our business credit
  
   I expect to be contacted by First Data to transfer the funds. The merchant account and the associated bank account are no longer in operation and have been closed.
  
  ***********************
  

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service and company are both ********. They have thrown in so many hidden fees and back door processes that I'm not sure where I should begin my complaintS. First, I BOUGHT my device for $169.99. However, they are charging me a rental fee, as if the device is leased. Then when I try to contact my "account manager" named "****", he NEVER answers my calls. Initially, my payment is supposed to be $15 per month. Somehow, that payment has grown. When I finally spoke with 4 actual human associates, I was told my payment was a different price each time. The payment went from $15, to $24, to $40, to $42, to $75.95 PLUS a $43 monthly rental fee. This lack of clarity/organization is ridiculous. This is a complete scam! I would never encourage ANYONE to ever use this company again. The contract I signed as well as ************************* ( the first associate I spoke with when I received my device) did NOT state anything about all of these hidden fees. I was also told today on a phone call from merchant services that I could not cancel my account. However, my contract says that the early cancelation fee is $750. These people are complete sleaze/grease ball scam artist and should be investigated as soon as possible. I have been advised by my accountant to write this message and I have contacted my attorney.

  Business Response

  Date: 09/12/2022

  Thank you for bringing your concerns to our attention. At this time we are unable to locate an account with the information you have provided. Please respond to this case providing your Merchant ID Number, Business Name, and Address of the business. 

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  More lies. They have ALL of my info via First Data. They are liars. My attorney is preparing to take legal action as we speak. I will no longer play these people's games. 
  
  Regards,
  
  *************************

  Business Response

  Date: 09/15/2022

  ****************, without providing your account information we are unable to see any previous conversations, or actions taken and cannot resolve your concerns. As you have advised that you will be contacting legal counsel, please have your attorney send any and all requests or information to *********************** Thank you. 

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a total of $865.45 of monthly charges after I cancelled my account within my 30 days trial.I have attached the charges to my account this past year, as well as the emails confirming my cancellation and no action by the company. I spoke with someone from First Data and she advised me to send an email to the email attached, and no response at all. I forgot about it thinking it would be dealt with, but nothing has been done. Please help! ******

  Business Response

  Date: 09/29/2022

  Thank you for bringing your concerns to our attention. After review of the account we are able to advise that the account has been closed and refund of $865.45 has been entered. If you do not receive this refund within 5-7 business days please reach back out to us.

  Customer Answer

  Date: 10/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Desired result: no more charges and fees and cancelling the business track and all ************** services and relate fee. Refund of all fees for upcoming services we won't be using. We cancelled at the parent company on August 8th, 2022. We bought Clover equipment from Ignite Payment Systems in 2017. Since that time, staff has changed and we do not receive calls back. When we ask for assistance so we work directly with the main service line, per their suggestion. We recently cancelled accounts with Clover, Card Connect and Cardpointe, their parent companies. Last month, despite 0 transactions and $0 processed, we were charged over $1000 in fees from Business Track which ************** set us up with (see email attached). We were recently signed up for another year of services without our consent and charged $281 for the upcoming year. Weeks later, we were charged again, $145 this time for more fees. We cancelled August 8, 2022. Attached is an invoice from September for upcoming services! We were informed by Card Connect that ************************* from this company had logged into our account recently. If so, he can see that there were no transactions and that we had cancelled services August 8, 2022. We left a voice mail and text today, but do not expect to hear back in that they have not returned calls in several years. We tried to log in using the *** ************** provided us which did not work. We tried calling the 24 hour help line they suggest on their voicemail and it was endless holding and transfers for several hours. Desired result: no more charges and fees and cancelling the business track and all ************** services and relate fee. Refund of all fees for upcoming services we won't be using. We cancelled at the parent company on August 8th, 2022.

  Business Response

  Date: 09/23/2022

  Dear Ms. ********,

  Thank you for bringing your concerns to our attention.  We understand a member of our Customer Support team was able to contact you to confirm the account was closed and explain the billing cycles to you. We believe this resolves your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.

  Respectfully,

  Fiserv

  Customer Answer

  Date: 09/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Cath *************************
  

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an outstanding credit that did not process by you ,I try multiple times to get in touch with someone all Im hearing we will call you back

  Business Response

  Date: 09/27/2022

  Dear *** ************************** you for bringing your concerns to our attention.  A review of you account was completed by our *************** team and it has been determined that at this time we will not be able to release the funds to you.

  If you have additional questions about the reason we can not release the funds please call the Risk team at **************.

   

  Thank you

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2018, I signed up for a card connect merchant account with ************ ************. I noticed that my servicer had changed from Card connect to *** Network Plus LLC in one of my bills on September 20, 2021.I was informed that ************ was bought by ***** INC.I recently requested the cancellation of my merchant service and returned all the equipment via ****** The *** Network plus LLC refused to cancel after obtaining confirmation of my desire to do so and insisted that I sign a cancellation form that included an *** and other fees.When I contacted them again through email to ask about the *** and fee, they replied that I would need to sign a cancellation form with provisions for an early termination agreement in order to release them from liability for losses.Additionally, I omitted any mention of an early termination fee from my application. The ***** opened a new merchant account without my permission. I didn't know about it, and I'd never agree to it. The *** Network Plus LLC disregarded my request and refused to send me a copy of the signed contract.I demand a copy of a signed contract to review before I consent to sign on their form.

  Business Response

  Date: 09/15/2022

  **********, Thank you for brining your concerns to our attention. At this time we are unable to ascertain which account you are requesting closure of. Please provide the merchant ID number of the account you are attempting to close. This can be found on your monthly statement. Thank you.