Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data

  5100 N Federal Hwy Ste 402 Ft Lauderdale, FL 33308-3847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took money when I pumped gas at the pump and wont return it now, theyre saying they will take a week or more but last time they gave it back immediately, they are frauds just wanting to build interest on your money or just keep your money. NEVER USE THIS BANK.

  Business Response

  Date: 10/10/2022

  Thank you for contacting us with the stated concerns. 

  In order to assist we need additional information. If this is a Money Network card, please provide your card and/or account number, the amount you believe needs to be refunded and date of the sale.  However, if this is a bank credit/debit card please reach out to the issuing bank for assistance. 

   

  Thank You, 

  Fiserv

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hey my merchant id has been closed since february (mid:266450528887)please let me know what is the amount on hold and when it will get released because i cant get ahold of anyone regards,

  Business Response

  Date: 10/20/2022

  Thank you for contacting us with the stated concerns. 

  The amount on hold for merchant number ************ is $5,763.43. Due to other merchant accounts related to this business that are in collections we are unable to release the funds hold. Please reach out to collections to take care of all balances owed.

  You may reach them at ************.

   

  Thanks,

  Fiserv

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over 2 months that firstdata has held over 2500$ of my business funds and have yet to deposit into the account. I have called numerous times over the past two months with no answers or update/followup to my funds being released.This is regarding my business on ****************** company name is bistro lespace.Everytime i call i get transfered to another department , am put on hold then when someone finally answers they either hang up or act like they cannot hear me. I have spent hours trying to collect /resolve this issue to get MY money from the company and to this day have not resolved the escalation. I have never in my life dealt with such an incompetent and unreliable company who has no concern for their merchants. I would like MY funds cleared and deposited to my business account along with compensation and interest to date. No resolution since 2 months and no updates from customer service or the regional manager who has been emailed and escalated the issue.

  Business Response

  Date: 10/17/2022

  We are unable to locate a merchant account with the information provided. Please respond with your merchant number so we are able to locate the account and assist. 

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to work on Thanksgiving last year and left my wallet in my bag at the nurses station. The next day around $1,500 was spent on liquor stores, sports stores, and auto stores without my knowledge or permission. I dont drink, I dont play sports, and I literally received my vehicle on the day in question so would have no need for car parts. I had also only been to the city where the transactions occurred maybe once at that time. There are hundreds of stores closer to me. The company has a no liability fraud agreement and states to file a dispute for any fraudulent charges. Opened a dispute with MN and filed a police report (which was added to the dispute). Dispute was denied stating more information was needed even though no one would tell me what was missing. Appealed with dates, times, locations, a detailed statement, my contact information, and the police report. Appeal denied again for the same reason. This process has been continuing over and over again. Today they said I needed to do ANOTHER appeal as the first wasnt legible even though it was an email. Im willing to provide whatever information they need I just want my money back.

  Business Response

  Date: 10/20/2022

  Thank you for contacting us with the stated concerns. We apologize for any frustration caused when attempting to get resolution.

  We have attached a copy of the paperwork received and it was not legible. However, we have reviewed the account and funds have been returned to the card on 10/19/2022. There is a balance available of $1,383.44.

  Please do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You,

  Fiserv

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud and Errors with First Data Merchant services.Sunday September 4th our Physical Credit card terminal was stolen during business hours, We filed a police report and on Monday 09/05(A holiday) we contacted first data to inform them and have them deactivate the terminal. Monday September 6th we are emailed our daily sales summary report showing a negative of roughly 9k that is to be taken out the next day September 7th. We call First data and let them know they need to stop the wire/transaction but nothing gets done and they pull the 19k allowing the fraud to go through using their hardware and banking/Routing system. (they refunded various credit cards in excess of 19k).So we lean into our online ordering platform (Virtual terminal AKA Payeezy) to be able to run our business (80% of all transactions in our industry are CC).Then we notice we are not being deposited so we contact Payeezy Tech support and discover that a filter limiting IP Addresses to was implemented across all virtual storefronts without prior notice to use triggering "IP Volume exceeded" error that was supposed to have declined all transactions after the limit imposed by the filter, froze the terminal and alerted risk Management and the merchant. None of those safeguards mentioned took effect. now over 89K worth of unprocessed transactions in the queue starting in January until its discovery on September 9th, we had to Manually complete transaction (1000's) and temporarily recover 64k, 26k still outstanding. Customers are upset/disputing old charges triggering chargebacks/the fees associated with each one, the monetary value of losing these Repeat customers and the hurt reputation of our business.Back to the 19k in Fraud, ***** Fargo reversed the charges only to have first data take it from the 64k that we thought we recovered and they continue to pull money every day from our daily sales for the chargebacks created/the fees associated with them. There's more limited Characters

  Business Response

  Date: 10/26/2022

  Thank you for reaching out to us with the stated concerns. We are sorry to hear that you were a victim of theft of your terminal.

  In regards to the processing of refunds, once the transactions are entered and batched we are unable to stop a transaction or block it from being processed. When the initial call was made to inform us of the stolen terminal we were able to deactivate the terminal which will keep any further transactions from processing. Deactivation of the terminal does not stop the transactions that have already been batched and are being processed. 

  In review of your account, we see that you worked with an agent who was able to assist with resolution. Reversals were processed on the fraudulent refunds. A credit of $1800.00 was given to cover the cost of chargeback fees due to the processing of missed sales. We believe these actions have resolved the issues on the merchant account however,  please do not hesitate to contact us should you have any further questions. 

  Thank You,

  Fiserv

   

   

   

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a medical practice. About 2 years ago, we were referred to First Data by our business banker at **** of America to obtain a Clover device for processing of credit card payments in our practice. When our account was initially established, we were told that payments could not be directly deposited in our BofA account but also needed to be processed by a third party bank. Since that time, we receive automatic debits from both Clover and the third party bank. The first Clover device "broke down" after less than a year in use; First Data initially refused to replace the device, but later recanted and replaced the device. In the interim, we found another option for processing credit card payments, so we returned the replacement Clover device. We have processed no payments via Clover since January. We have tried to contact First Data dozens of times via their website and website chat function, calls, emails etc to close this account. Each attempt has been met with tremendous delay. They offered to call us back to process this termination; we received an electronic call with a message that they are too busy to process our request. Ultimately after months of attempting to cancel this account, we have been unable to cancel. Therefore, we continue to receive two monthly charges (third party bank and First Data) for a device that we do not have and for services that we have not used since January. We have contacted our business banker at BofA and were told that they could not assist us (even though they referred us to First Data in the first place) because this was a "third party". I would appreciate any assistance available in resolving this matter. I would very appreciate consideration of reimbursement of all of the additional service charges since February 2022. Thank you.

  Customer Answer

  Date: 10/06/2022

  I received a voice message today from BofA business banking from an individual that I have never communicated with previously.

   

  The text message was left for me at 1:14pm PST; the individual calling identified herself/themselves as "***********************" with a "midwest accent". She identified herself as representing **** of America and requested that I return the call. I am not sure that this contact is in any way related to my BBB complaint as this comlpaint was not referenced in the voice message left for me. 

   

  I called 3 times and, each time, the call was dropped. So, I was unable to reach anyone, any time.

   

  Similar to my complaint about the horrible customer service with **********************, this experience only further exemplifies my horrible experience with First Data and the entire Clover experience (with or without any sense of responsibility from BofA). 

   

  Thanks. 

  *************************** MD JD FACS 

  Business Response

  Date: 10/07/2022

  ****************,

  Thank you for reaching out regarding your concerns. We would be able to close your account however we are unable to locate it with the information provided. Please include your merchant number, doing business as name of the business, address and contact information. 

   

  Thank You,

  Fiserv

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear bel

  That seems like quite an odd response. I am now and have been the only individual on this account. There is only one ************************* MD in the US. Why is my name not searchable on this account?  My MID#  374260229884.

  Thank you,
  

  
  *************************

  Business Response

  Date: 10/31/2022

  Thank you for providing the additional information.

  We have closed the merchant account on 10/10/22. It appears that the account was originally closed on 3/1/22 however it was reopened per your request on 3/7/22. 

  The equipment lease has been cancelled and a refund of $274.36 has been processed. Please allow 3-5 business days for deposit.

  Do not hesitate to contact us should you have any further questions or concerns.

   

  Thank You,

  Fiserv

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August ***** 2022 I booked a room at *****************************************. My card was supposed to be replaced and delivered with my refund on it. The room was refunded by hotel owner. Money Network Financial denied my refund. I still dont have my new card and they never gave any information on why my refund was denied by them but not the Days Inn staff.

  Business Response

  Date: 10/20/2022

  ****************,

  Thank you for contacting us with the stated concerns. A new card was issued to you on 8/31/22. Due to non receipt the card was cancelled and a second card issued on 9/21/2022. Please confirm if you have since received the new card or if you are still waiting on the card. If you have not received, please confirm the mailing address and we will have another one sent. 

  In regards to the refund issued from Day's Inn,  there is a charge of $179.01 on 8/21/22 however no refund/credit was processed to the card from Day's Inn. If Day's Inn are stated a refund was issued, you need to go back to them to advise it was not received. They will need to contact their credit card processing and research on their end. We do not deny a refund issued by a merchant for a charge. 

   

  Please do not hesitate to contact us should you have any further questions or concerns.

   

  Thank You,

  Fiserv

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the ******** code of conduct, if a merchant service has a rate increase, the merchant has the right to opt out of the contract, essentially. I have proof that I have sent all the required documents to First Data Global Leasing and Monex before the cutoff date. I also received a reply from FDGL indicating they received my email and my account was under review. After many inquiries, i kept getting the same reply, that my account is under review. Monex eventually contacted me and closed my account with no additional costs. FDGL has now sent me to collections. ****** ************************* has informed me of 2 accounts (with the same account number) that FDGL has sent in against my company. Upon contacting FDGL regarding this matter, they informed me that I need to contact Monex to remove this from the credit bureau. Monex tells me my account is closed and they require no further contact with me and to contact FDGL. I feel my contract should have been cancelled as per the code of conduct and all the documentation I provided before the cutoff date. I have attached my email to them, their replies and all the supporting documents that were sent to them also.

  Business Response

  Date: 10/27/2022

  ********, 

  Thank you for bringing you concerns to our attention.  We appreciate your patience while we researched the issue.  We have closed out the contract on equipment associated with your closed account. There should be no additional charges from the Lease. 
  
  We believe this resolves your concerns.  Nevertheless if you have additional questions or concerns please contact us.
  
  Fiserv

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will, however, accept it if you can ensure that you have removed *********************************** and/or *******************. from the collection agency as to not harm our credit rating. I look forward to your response. 
  
  Regards,
  
  ***********************************

  Business Response

  Date: 10/31/2022

  ********,

  Thank you for bringing these additional points of concern to us.  Any collection balance you had with us has been removed and the external collection agency has been notified to remove you from their system. wE Hope this resolves your concerns.

   

  Thank you

  Fiserv

   

  Customer Answer

  Date: 11/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clover is full of c*** My name is ************************* and my Merchant ID #***************. They're pretending not to have my account information as if it never existed. However, I have emails as well as other proof of shady business (erroneous charges ect.). Please do not allow ANYONE to be scammed by the any more. As I previously stated, they charged my business, 9th Wonder Premium Products,$26 per month for two devices, which was our agreement. Then suddenly, I was being charged $75 per month for "merchant services" ($75 per month to deposit money into my account? That's just dumb), then they charged me $43 per month for a rental fee and I BOUGHT my device! Additionally, they added on charges for each transaction also! They advertise that you will receive their service at $15 per device, if you buy the device (which I did). After you buy it, and you're locked in, they tac on all kinds of nonsense. I have my attorney working on this now, but I want the Better Business Bureau to know that Clover is a scam!

  Business Response

  Date: 10/03/2022

  Dear ****************,

   Thank you for bringing your concerns to our attention.  We understand that a member of the Merchant Industry team was able to contact you to go over all of the fees. 

  We believe this fully addresses your concerns.  Should you have any additional questions or concerns, we would ask that you reach out directly to Merchant Industry.

   

  Thank you

  Fiserv

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my business that used Clover products through a lease of equipment. The business closed 9/30/2021. The buyers agreed to take over all leases and charges being used by the company. We proceeded to get this done. The transfer of the lease took months. Closing the merchant account was not an issue. But we we're still being charged by their app market for using a restaurant module. During the first 2 years of leasing, ************** was only open about a month and a half due to covid. Even though I wasn't actively using the app no recourse was given to me then. But after selling the new owners and I called repeatedly to get this ongoing charge transferred even though they have been unable to open the restaurant either. I asked if this was a forever app? I've called and wrote down case numbers for April 2022 and August 2022 but had called in October 2021. They just took another ***** out of my checking account September 2022. They list a clover support email and when I tried that it came back as an unmanned email and I needed to use the equipment (which I no longer have) to contact them. The current owners are just as frustrated as they have tried to reach them too. I now have contacted my bank as I feel this is now fraud. Taking money from my account when I no longer own equipment or the business. They have been billing me ***** every month. When I tried blocking it they just sent me a letter saying that it was still accumulating. When I looked for a customer service number on line it transferred me to a medical device sales line. ? I think these level of business professionalism should be made public. The new owners are going to never use Clover ever and probably will just end lease.

  Business Response

  Date: 10/05/2022

  Thank you for bringing your concerns to our attention. At this time we are unable to find any charges being billed through Clover. Our records inidcate the merchant services account was closed in April of 2022, and there are no app market place ********. In regards to the equipment lease, we can verify a request was submitted in February 2022, but the lease was past due and the transfer was rejected to bring payment current before we could do the transfer.
  In order to aid our research to provide the line item description of the debit on your bank statement. This information can be entered as a rebuttal to this case. Thank you.