Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding the operations of Money Network, which serves as a banking entity for the ********************************* (***) of **********. I believe my experience with this organization raises significant concerns about consumer protection and financial security, and I hope that your agency can assist in addressing these ********* November 2023, I lost my wallet and phone while traveling, which subsequently prevented me from accessing my Money Network account. Due to the system's requirement for a card number to obtain customer support, I was unable to log in or request a new card for several months. During this time, it appears that my account was compromised, as unauthorized transactions totaling over $3,366 occurred without my consent.After I was finally able to obtain a new card, I attempted to dispute these unauthorized transactions by following the procedures outlined by Money Network, including submitting disputes via mail and online. Unfortunately, I was informed that only a few minor transactions were addressed, and my account was subsequently closed without a satisfactory explanation.I have faced homelessness as a direct result of their negligence, slow response, and disregard for my situation. Despite filing a report and being told that they are still working on it, they have exceeded the legally mandated timeframe and are unlawfully ignoring my requests. They owe me $3,636 in refunds, and I urgently need them to send the check to me as soon as possible!If they ignore my requests again, I will not hesitate to file a lawsuit against them immediately.Thank you for your attention to this important issue. I look forward to your prompt response.

  Business Response

  Date: 02/27/2025

  Mr. Stakes,

  Thank you for reaching out with the stated concerns. 

  The denied transactions on this dispute will remain denied due to them being reported passed timeframe, disputes need to be made within 120 days. The denied transactions occurred between 03/06/2024 and 04/27/2024; the card being lost/stolen and the transactions being reported as fraud did not occur until 09/09/2024 - over 120 days later.

  However,  you did receive a final credit for four transactions totaling $18.97 because they were reported within the appropriate timeframe, transactions occurred 8/4/2024-9/4/2024.

  If you have any further questions please contact Money Network customer service at ************.

  Thank You, Fiserv

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  It is important to clarify that my disputes were not reported late due to any negligence on my part, but rather because I was unable to contact your company effectively.

  I have been trying to contact your team for months, and it took nearly half a year before I was finally able to log into my account.

  As you know, when I initially reported the issue, I did not receive my card for several months. I had to place multiple orders before I finally received a new card.

  Additionally, I noticed in the attached screenshots that approximately $900 from my account was sent to an unknown account. I would like to know where those funds were sent, as they certainly werent sent to me. Instead of receiving the money I was entitled to, my account was closed, preventing me from accessing those funds.
  
  When I ordered my new card, it was supposed to be sent to my home address. However, I never received it. Without the card number, I had no way to reach your customer service, as your system requires a card number for any communication. This situation left me unable to log into my account or dispute any transactions.
  
  It seems evident that my card was either stolen in transit or never sent at all, which is entirely your responsibility. The lack of communication optionsno email or alternative contact methodshas made it nearly impossible to resolve these issues promptly. 
  
  During my initial call with your representative, I was assured that my dispute would be processed due to these circumstances. However, it appears that my case is being dismissed without proper consideration. This is unacceptable, and I believe it violates consumer protection laws.
  
  I am prepared to escalate this matter legally if necessary, as I believe I have a strong case. It would be in everyone's best interest to resolve this issue promptly.
  

  I expect a full refund for all the money that was stolen from my account, as I followed all the necessary steps on my end. Additionally, I require the return of the $900 that was sent to an unknown account.

  Thank you for your attention to this matter. I look forward to your prompt response.
  Sincerely,
  
  ****** Stakes
  **************
  *********************************************************************************************

  P.S. The above is my correct contact and address information. 

  Business Response

  Date: 03/07/2025

  Dear Mr. ***************** have received your correspondence concerning the BBB complaint above. Although we disagree with the contents and allegations in your complaint, we have reviewed your dispute again, despite the fact that you have provided no new information for us to consider. Money Network previously denied your dispute for reasons set forth in Money Networks denial date 10/12/2024.
  
  Based on that review Money Network is affirming the denial for two principal reasons.
  
  First as reflected in our 10/12/2024 denial, your dispute was filed well outside of the 120-period provided under the applicable Rule as your dispute was filed in September 2024 for transaction that occurred between March 2024 and April 2024. Accordingly, your dispute was untimely.
  
  Second, our investigation has revealed that the number used to activate your Money Network card is a number that is associated with you. As such we continue to conclude that these transactions were made by you or with your authorization.
  
  
  If you have additional questions, you may contact Money Network **************** directly at **************.
  
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted clover on several occasions regarding a situation I knew would occur in advance they state their conversations are recorded and monitored however they have allowed an employee of mines to whom use to have administrative access to keep changing my information under my EIN and send my funds elsewhere. I am still waiting on supervisor **** to give me a call back and I'm consistently getting the run around. I spoke with both ***** ******** and ****** *********. This business shouldn't allow this once your security codes are verified and when a matter is this urgent you should be able to reach someone

  Business Response

  Date: 02/28/2025

  Ms. *******,

  Thank you for bringing the stated concerns to our attention. 

  Several attempts have been made to reach you by phone however, we have been unable to reach you. Please contact us at ************ for assistance. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  I have contacted them as well and yet to get this matter resolved. I'll try again next week however I ask for this complaint to remain open until I can get addressed with the company. 
  
  Regards,
  
  ******* *******

  Business Response

  Date: 03/10/2025

  Ms. *******,

  Multiple calls have been made to you to discuss and resolve this matter. However, we have been unable to reach you and our voicemails have not been returned. We are prepared to release the funds to you but would need to confirm the bank account on file ending in 9976 is still open and is the correct account for funding. 

  Please reach out to ************ so we can assist you and resolve this case. 

  Thank You, Fiserv

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been contacting them as well been in contact with **** ****** I sent her all the information needed to get this resolved. No that isn't my account number my account ends in 0967. 
  
  Regards,
  
  ******* *******

  Business Response

  Date: 03/19/2025

  Ms. *******,

  Thank you for your patience on this matter. We released the funds on hold, $306.26, via check to the business at the address on file. Please allow up to 10 business days to receive. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Can you PLEASE cancel that check and send to my home address ******************************************************************************;
  
  Regards,
  
  ******* *******

  Business Response

  Date: 03/20/2025

  We are unable to send to a different address then the address on file. 

  Thank You, Fiserv

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own ******* Home Appliance. I have been trying to get an early buy out since November 2024. They will not return calls and no one will help. I just want to pay my bill and move on.I have sent all equipment back to them tracking numbers have been provided multiple times. I have put in a complaint with the *************************Please help.*****

  Business Response

  Date: 02/21/2025

  Mr. *******,

  Thank you for bringing the stated concerns to our attention. 

  We do not show return of the equipment. Please provide proof of return, tracking information and the address it was sent to. The cost to cancel the lease would be $18,682.66 to cancel without return of equipment or $16,733.02 with return of equipment. 

   If you have any further questions please contact First Data Global Leasing at ************.

  Thank You, Fiserv
  

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I was told to return items to FIRST DATA SERVICES **************

  ******** GA ***** Tracking numbers are 1Z5902740300479443.  1Z5902740300479461

  When I called I was told the buy out was ******** if machines are returned and ******* if not.

  No clue where you get your numbers

   

   
  
  Regards,
  
  ***** *******

  Business Response

  Date: 03/05/2025

  Mr. *******,

  Thank you for your response. After further research, we have found that you have two leases. The leases are separate. Below are the prices for each lease. 

  *************** Pay in full with return $14,630.00  - 48 month non cancellable lease has 41 months remaining. 

  Terminal FD150 Serial Number ************  
  Terminal RP10 Serial Number ************  
  Terminal RP10  Serial Number ************ 
  Terminal RP10  Serial Number ************ 
  Terminal ***** Serial Number ************

  
  *************** Pay in full with return $4,485.00 - 48 month non cancellable lease has 40 months remaining.

  Terminal FD150 Serial Number ************

  If you have questions please reach out to First Data Global Leasing at ************.

   

  Thank You, Fiserv

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this is ***** ****, from ***************************** DBA El Rey Supermarket, phone number is **********, business number ************. Located at ****************************************************************************************I went to the bank in regards to this unknown transaction and the banker told me that we could file a fraud transaction that you guys have fraudulently been charging our account since ****** have been getting charged since 2020, for this merchant service, that we never used, nor did we ever use any products with your company. We have been with **** and we use their POS system. I have proof of monthly bank charges since 2020.I called your department and they said the account shows closed since 2020, I told them its the case because we took over January 2020. The previous owners are Yucaipa Trading, which is what it shows on our bank statements. We just recently put a stop payment because we were still being charged as of November 15, 2024. We do both authorize this transaction, nor did we authorize any of the previous transaction. I will provide some of the bank statements, as well as any other documents necessary for this case. I would appreciate contact back as soon as possible, I need to solve this problem before taking it legally with the attorney. I could provide with more bank statements, also, the representative from your department said the contract was between you guys and ******, we do not have anyone, nor did we ever have anyone by ****** in this company. Please do not take any further payment from now and on. I need a full refund for every single payment withdrawn from our account.

  Business Response

  Date: 03/11/2025

  Mr. Jebo,

  Thank you for reaching out with the stated concerns. We appreciate you patience while we worked to resolve. 

  A refund for the amount of $13,867.25 is being issued to your account. Please allow 3-5 business days to see the funding deposit to your account. These are the payments made for the lease. 

  If you have any questions please reach out First Data Global Leasing at ************.

  Thank You, Fiserv

   

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30, 2024 I was approached by ******* ******, a representative of Clover at the restaurant depot. He explained to me that I would get a Clover device free of charge and will only pay ***** per month for 4 years. I agreed and because he was outside the store and I wanted to go shopping, I allowed him to run my credit and set up the account. I was to sign the contract when I returned and I did.When I got my merchandise, I was confused as to why I received two. I called ******* and he explained that the mini portable device was free. I said "oh, ok". Afterwards, I received the bill where the amounts were not as discussed and asked for it to be corrected. ******* stated he would call me back but never did. I then called the number on the subscription agreement ( first data). I spoke to Ms. ** on the 10/10 ,who transferred me to the said supervisor Ms. ******* Spoke to Ruby and ******** on 10/14. Each of them stated that they could not help as they were only the company who collected the fees. I explained to each of them my situation and no one could help still. So I then stated I would just like the address to return the merchandise.... as of today, it is still as sent and has not even been touch/used. They did not know how I could return it. I called ******* again and told him that I would be changing my card number so that I wouldn't pay another dime and wanted to return. I have not yet gotten the address to return this Clover device and no longer wish to be pursued for any money or anything else.I JUST WANT TO RETURN EQUIPMENT

  Business Response

  Date: 02/26/2025

   Ms. ******-*********,

  Thank you for reaching out with the stated concerns. We apologize for any inconvenience encountered. The lease has been cancelled. There is nothing further that needs to be done. 

  If you have any questions please reach out to First Data Global Leasing at ************.

   

  Thank You, Fiserv

  Customer Answer

  Date: 02/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******-*********
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company works with multiple other agencies. ********** Pay set my business up with Merchant Services, who set us up with **********************, who also set us up with First Data. They actively commit fraudulent billing practices and do not follow their own contracts. Our contract was initially set up with the customers being charged a 3.95% charge for any card purchases. The 3.95% service charge is removed if the customer paid in cash. These companies failed to properly establish the *** equipment and menu at the time of installation. Their negligence and incompetence resulted in my business losing $678 in cash discounts along with ~$1800 in additional card purchase fees. Both amounts have evidence supported by customer receipts and sales reports. These companies have failed to reimburse my business for the $2500 in damages cause by their negligence and incompetence let alone the resulting damages these expenses have placed on my business. Many attempts have been made since mid-November to acquire the reimbursement with no success. The companies above have not been able to complete the necessary math skills needed to ascertain the error or compare my calculations to theirs. It is evident by their lack of response that they fully intend to not issue a reimbursement for their errors or the damages. I have spoken with many individuals including an ***** ********, ****** ******** Lya, ****** ****** and *****. There is also another individual in tech support along with ******* who claimed the reimbursements were legit and needed to happen due to the errors with the menu install.

  Business Response

  Date: 02/21/2025

  Mr. ******,

  Thank you for reaching out with the stated concerns. Unfortunately, your complaint does not provide your merchant number or business name. In order to assist we need to access your merchant account for review. Please provide your business name, business address and merchant number.  

  Thank You, Fiserv

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On todays date 2/17/25 I learned that Clover otherwise known as first data merchant services has been charging me for a device and ******************** that was supposed to have been cancelled 10/23/23. I signed up for a new clover device with a new processor for cards as well as being told that my old contract was cancelled and the old system was sent back. When I called today to verify, they havent cancelled my acct and have been charging me for the old device as well as my new device. I have spent 3+ hours on the phone with their customer service to have been transferred multiple times and given wrong numbers to call and speak to someone. I have been charged $2,352 in 16 months for a service and device that I no longer use or have. They cant find where it was shipped back. I have emailed them a tracking number via ***** from where they sent the new system and that was the box I sent the old one back in. I have reached out to ***** for the tracking number on the old system and they only go back 1 year. I am seeking the full refund of $2,352 and full cancellation of the system MID# ************

  Business Response

  Date: 03/07/2025

  Ms. ********,
                  Thank you for bringing the stated concerns to our attention. Upon review of the Equipment Subscription Agreement and Merchant Processing Agreement, we have determined   the cancelation request had been received on February 19, 2025, and subsequently the Merchant Agreement has been canceled.  
  The Equipment Subscription Agreement has matured to the full term on Feb 14th, 2025,and can be closed without cost pending the successful return of the equipment or proof of prior return. To close the agreement without the return of the equipment or proof of the return is $318.78
  We have additionally included a link to the referenced agreements below.
  

  *****************************************************
  
  Respectfully,
  Fiserv 

  Customer Answer

  Date: 03/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received our California Middle Class Tax Refund by way of Money Network's Debit card as we had filed our taxes via paper means and did not submit the forms online making us eligible for a direct deposit into our accounts. When we received the card we transferred as much money as possible from the debit card's account with ********************************************* to our personal bank accounts until there as a remainder of $100 left on the card. On November 14, 2024, we received an email alerting us that the account had been laid inactive and thus we would not have access to the remaining $100 until we called to reactivate the account. When we called several times on 2/8/2025 to reactive the account, we found that all evidence of us having accounts, gone. We cannot login online. We cannot get help via their customer service representatives because they transfer us to a department that seemingly no longer exists. We are simply redirected to an automated line. We were not told that we needed to use all the money by any particular date as the expiration date on our cards are for 04/2026. We do not understand why we have been dumped from their systems and no longer able to log in online nor receive any customer service from representatives when we call. We do not understand why we have been blocked from receiving the last $100. At this juncture, the $100 has been unceremoniously been acquired by Money Network without warning.

  Business Response

  Date: 02/20/2025

  Ms. *******,

  Thank you for speaking with a Money Network agent on 2/18/2025. Per your request the card has been closed and a check requested for payout of the funds. 

  If you need anything further please do not hesitate to reach out.

  Thank You, Fiserv

  Customer Answer

  Date: 02/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card (no option to do direct deposit for state of New Jersey maternity leave benefits) I activated the card yesterday. Ive added my bank accounts information and I tried to initiate a transfer. Invalid request. I tried a different account (at the representatives suggestion) also invalid. I requested an escalation, and was given no *** on a resolution. I went to an atm this morning, also at their suggestion, and that too was declined. Ive been on hold for hours now and unable to speak to someone, and have been given NO access to my money, which is thousands of dollars now.

  Business Response

  Date: 02/07/2025

  Ms. Serrahima,

  Thank you for reaching out with the stated concerns. We apologize for any inconvenience caused by your issue retrieving your funds. 

  A review of your account indicates that you were able to speak with customer service on 2/5/2025. We also show $3500 withdrawn at a ********* 

  It appears you have been able to access your funds and the issue is resolved. However, if you have any further questions please do not hesitate to reach back out. 

   

  Thank You, Fiserv

   

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was a victim of an armed robbery on the 3rd of february 2024 the robbers took the two debit carsd in my wallet,my car and my phone.i was able to call immediately to cancle the cards then on the 13th of the same month 10days after i reported the incident moneynetwork approve a transfer of $2,000 from my card which i did not authorize and could not have because the card was stolen.i disputed the transfer and demanded a refund.but money network denied my dispute.this went on back and forth till now.i have the police report and all document in the communications.

  Business Response

  Date: 02/03/2025

  Mr. Ihekwoaba,

  Thank you for reaching out regarding the dispute with your Money Network card. 

  Your compliant states you have a police report however, it is not provided. Please attach a copy of the police report for review of your dispute. 

  Thank You, Fisev

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  See attached 
  
  Regards,
  
  ********** *********

  Business Response

  Date: 02/14/2025

  Mr.  Ihekwoaba,

  Thank you for providing the report. A credit has been issued for $2000 to your card on February 12, 2025. Funds are available for your use. 

  Please let us know if you have any further questions or concerns. 

  Thank You, Fiserv