Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services

  2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/23/25 I ordered food from a local pizza shop on my family's ride home. I ordered for pick up through the website used by the pizza shop, ************************. The order processed and I was given a confirmation and that it would be ready in 20 mins. We arrived to find the pizza shop dark and closed up with a sign on the door stating they were closed and didn't intend to reopen. I tried contacting the pizza shop in multiple ways. They do not respond. I contact ************************ customer service to ask them for help in this matter. They state they cannot and will not do anything to help with refunding the money. They also stated that they don't have any information related to the merchant which they provide their services.Only option I have is to dispute it through my bank which causes more issues for me as the consumer. If they accept charges for another company, they should have a way to help the customer basis using their ********************.

  Business Response

  Date: 02/03/2025

  Ms. ******,

  Thank you for reaching out with the stated concerns. We are sorry to hear this has happened to you however we are unable to provide you any information on our merchant nor are we able to assist with issuing a refund to you. 

  If you placed an order and did not receive the product your only options would be to resolve with the business or with your issuing bank by filing a dispute. As it appears you have been unable to reach the business for resolution the remaining option would be to contact your bank, a dispute would need to be filed. 

  Thank You, Fiserv

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with money network for over ********************************************* there account. On the 13th of this month I was asked to verify my identity which I sent several pieces doing so via a email to the company which they said to send it to the same day of receiving the letter. I recieved conformation they recieved it and that if they had any questions the email said they would call me which they did not. 4 days later my account was closed without notice and I continued to call them all I get is were sorry with no reason why. My pension check had no where to go I'll be withut a check till a paper one is sent and I had to open another account else where. I believe this is very wrong and I don't want this to happen to others. Also my irs check will be delayed by over 6 weeks do to no deposit options and already have filled.

  Business Response

  Date: 02/17/2025

  Thank you for bringing your concerns to our attention.  Our records reflect that we removed the hold, however, the card was then placed on hold from the cardholder and because of this, the account/card were closed.  We have reactivated the account and card ending 0113 and available for use.  We also show that check (no. *********) for $87.41 was cashed on 2/3/25.  If you have any further questions, please reach out to Money Network **************** at **************.

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been issued a debit card from Money Network from EDD twice and the funds were intercepted twice. They now want to issue a check and cant expedite it. I need money to live and pay rent. Its a major financial hardship. I have no funds since my disability in November. They just give me the run around. I am back to work and they are making me ill. I need my funds please. Its a financial hardship and I will be homeless come 2/1/2025. Please expedite.

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention. Our records reflect two California EDD deposits in the total amount of $3450.00. We reviewed your dispute claim, accepted and applied final credits for $3450.00 on 1/27/24. We have mailed check (no. XXXXX0516) to your address. Please allow ***** business days for delivery. If you have any further questions, you can reach out to Money Network **************** at **************.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I appreciate that the funds have now been sent to me by check, but have not received them yet. However, I do not accept this as full resolution of the account interception issue that occurred. My money was withheld from me from the date of issuance by *** in December until now, and it was only after I submitted a formal complaint that I was informed a check for approximately $300 had been released. Prior to this, no one contacted or notified me of any updates, and I was repeatedly told that the process would take an additional 45 to 90 ****** top of the time I had already been waiting.
  
  The lack of communication, service, and prompt action to issue checks in a timely manner has caused me significant financial hardship. I request a further review of this matter and clarification on the next steps, including:

  
  ***** I will be compensated for the 2.5 months of financial strain caused by these delays.

  
  2.What measures will be implemented to ensure that individuals in a disability position are not subjected to similar financial hardships due to lack of communication, delayed resolutions, and failure to provide clear guidance.

  3. How will checks be expedited in the future to ensure such financial hardship is not caused. As I am sure you are aware, no entity including leasing agents, banks or businesses all charge late fees and interest fees. 
  
  I look forward to your prompt response with a plan of action to address these concerns.
  
  
  Sincerely,
  ****** Moshola
  
  
  
  
  
  Regards,
  
  Odette Moshola

  Business Response

  Date: 02/17/2025

  Our records reflect that the California EDD deposited funds on 12/31/24 and 1/3/25 totaling $3450.00 and a card was mailed to the address on file.  Your dispute claim CMS202501151259410290 was filed on 1/15/25 and the necessary documentation was mailed.  We reviewed your claim and accepted on 1/27/25, and applied final credits to the account of $3450.00.  We mailed check (no. **********) on 2/3/25 to the address on file.  Please note a dispute claim decision is sent via **** mail.  Your claim was investigated within the allotted timeframe and because Money Network did nothing wrong, we are unable to honor your request for compensation.  If you have any further questions, please contact **************** **************.

   

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Hello, I rejected the response from money network because it is incorrect as usually;
  every communication with them is incorrect. They kept my money and did not release it until recently and it was via check not a debit card as they stated.

  This is the worst company Ive ever done any type of business with.

  again I ask as a business they should be held responsible. I

   

  I would should receive either the non-sufficient received due to their negligence or interest for the period that they held my money

  . Also, what are they doing about future interactions with customers? I put those down individually. The last time I responded and again my network has decided to ignore those questions.

  I would appreciate a detailed response to my initial email asking them very specific questions.
  

  In addition to the interest for the period that they kept my money which they knew very well that I had not received.

  They did not expedite a check or a debit card.

  And they lied about the form of payment they released not only to you, but two EDD as well.

  Another debit card has not been released. I have received two checks to pay the full payment from November till my return to Workday. However, I did not receive them in an expeditious manner and not until mid February where they paid out
  Regards,

  
  ****** Moshola

  Business Response

  Date: 03/04/2025

  Ms. Moshola,

  We would be happy to respond to your email if you could provide that to us for review. 

  We are unable to offer a refund of any bank fees or interest. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2025 upon calling the company to see if my account was off of a hold, I was informed that my account was closed. I was informed to talk to my payroll processor. On January 17, I together with my payroll processor, called about this issue. I was informed that my account closed due to missing information. I was never notified of an issue, and no request for information was made by Money Network. After speaking to a supervisor to request the balance be overnighted, as I cannot access these funds ,I was told overnighting a check is not an option. This company closed an account without my knowledge, and I have yet to receive any of the money from the account.

  Business Response

  Date: 01/28/2025

  Thank you for bringing your concerns to our attention.  Our records reflect that your account was placed on Compliance Hold due to a program change.  We requested specific documentation and did not receive all and the account was closed.  We issued check (no. 501762298) for $753.25 to your address which was cashed on 1/24/25 and the remaining balance of $391.24 was issued via check (no. 501788058).  Please allow ***** business days for delivery.  If you have any further questions, please reach out to Money Network **************** at **************.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has allowed my information to be compromised. and their customer service system is absolutely useless. They have hung up on me twice in the past half hour. Once I disputed the unauthorized card, they flat out lied about sending me a new one. A week passed of waiting for the card before they told me they never sent one, despite locking my card rendering it useless. I went to my employer and got a new card myself, and now that i'm trying to transfer the funds to the new card, they are straight up dropping my calls. This is ridiculous. I have not been able to use this card since Dec 28 2024 due to their negligence and incompetence. This is the money I make at my job, I should not have to jump through hoops like this just to receive my well earned tips.

  Business Response

  Date: 01/22/2025

  Ms. ******,

  Thank you for bringing the stated concerns to our attention. We apologize for any inconvenience. 

  A review of your account shows that a new account was opened on 1/14/25 and currently has an open balance of $346.53.  Additionally, we see that you were able to speak with a money network agent on 1/18/25 at which time a dispute of transactions was opened. 

  We believe your issues have been addressed however, if you still need assistance please do not hesitate to reach back out. 

  Thank You, Fiserv

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought computer register system they said they would set it up down load my menu and then give training never happened the stuff still setting here 9ish months in boxes

  Business Response

  Date: 02/06/2025

  Mr. ****,

  Thank you for reaching out with the stated concerns. We apologize for the lack of communication in getting your account set up. Your sales agent was reassigned and another agent should have reached out to assist. 

  We do have remote support to assist you in getting the system set up, this is done over the phone, they do not come to your business to do so. The equipment that you have is on a lease subscription and was not purchased. The merchant account is still open. We show no calls into customer service for assistance. Please specify what you are asking. Do you wish to close your merchant account, return the equipment and cancel the lease or are you asking to set up the equipment and be refunded for the equipment billing you have been billed to this point? You complaint asks for a refund but does not list what final resolution you are seeking in regards to your merchant account. 

  Thank You, Fiserv

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network issued the debit card where my disability benefits would be directly deposited. I activated my card on 1/8/25 and only used it twice. The card was in my possession and nobody had access to my PIN. On 1/11/25, $2,462 was deposited from my state disability. On 1/12/25, I attempted to register for my online account through ****************************************************************************************************. However, I kept getting an error message. I attempted to register on the mobile app, and I received an error message. When I called the automated number provided on the card, I found 3 unauthorized transactions on my account. The amounts are as follows: $14.99; $2,345; and $2.99. Since I did not make these transactions nor did I have access via online or the mobile app to see where this transactions occurred, I called ************** (as indicated on the card). I was on hold for 2 hours and 52 minutes before an automated message stated "we can not process your request at this time" and the call was disconnected. I called on 1/13/25 and was on hold for 50 minutes before an agent named "****** M" got on the line. She asked for my email and my home address despite my explaining to her that the hacker changed all my information (which is why I am unable to access anything online or mobile app). She said the transactions could not be "disputed" until they are posted. I explained there are no pending transactions. I was asking her what I needed to do in order to receive a refund, and she said "I will tell you what needs to be done shortly." Then, I asked her where the $2,365 transaction occurred and she hung up on me. She did NOT give me a claim number; did NOT verify she had the correct email and mailing address (as she said the remaining balance on the card would be mailed to me); nor did anyone from this company attempt to call me back. I have yet to see an email regarding these fraudulent charges. This company is NOT for the consumer and does NOT want to do anything to make this situation right.

  Business Response

  Date: 02/03/2025

  Thank you for bringing your concerns to our attention.  Our records show that your dispute claim was accepted and final credits applied on 1/30/25 for $2363.34.  Due to the account being closed, a check will be mailed to the address on file.  Please allow ***** business days for delivery.  If you have any further questions, please reach out to **************** at **************.

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a account *** and funds have been transferred to Money Network and I cant access my funds.I cannot activate my debit card because the company does not answer the phone calls I have been making.I have been on the phone for hrs and they never answer the calll, its just a recording, (all agents are curenty busy, please hold for the next available agent). This company is allowing fraud to be used with the accounts that have been astablished from EDD. Its not fare for the people that need the money.

  Business Response

  Date: 01/22/2025

  Mr. *******,

  Thank you for reaching out with the stated concerns. We apologize for any inconvenience you encountered when trying to reach an agent. 

  A review of our records show that you spoke with a Money Network agent on 1/14/25 and 1/15/2025. It appears they were able to assist, provide instructions on filing a dispute and send you the paperwork needed. 

  If you need any further assistance, do not hesitate to reach out. 

  Thank You, Fiserv

   

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  velocity merchant services told me I was enrolling in EBT program of the ***** in fact I was enrolled in their scam for credit card processing charges and over priced equipment. now they will not stop the service and have rejected my EBT application which they sent to a third party. they lied saying they were the **** but in reality they are only a credit card processing company with no ties to the ****'s EBT program. i asked to cancel their service and they refused saying the billiing would go on for 3 years unless I paid a nearly $500 fee. to this date I have not used their machines or had EBT connection they promised. each month they promise i will get approval but nothing. I have a email and text saying my application for EBT has been withdrawn yet they will not cancel or refund my payments to them.

  Business Response

  Date: 01/26/2025

  Mr. *******,

  Thank you for reaching out with the stated concerns. You were signed up for *** processing however, the application needs to go to and be approved by ****. In order for you to be approved to accept *** the application needs to be completed and signed along with the proper paperwork provided. Multiple requests were made to send the signed application along with requested documentation, you also should have received a letter from the **** requesting a copy of your Business License. The proper paperwork was not received therefor the application was withdrawn pending receipt of documents. 

  If you choose to close the account any cancellation fees would apply. If you wish to continue with the *** approval process and supply the documents please reach out at ************.

  Thank You, Fiserv

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company is being billed and I dont know what this is for. I contacted the number on the letter and they were unable to pull my account or provide any information on what these charges are for. My business had an account with Evo ********************* who were bought out by Global. Our payment machines were returned to *** and exchanged by ******. I never had any other equipment or dealings with First Data. My request is simple, please explain what are these charges for and provide a copy of the contact if you have any. This account needs to be closed and charges removed.

  Business Response

  Date: 01/30/2025

  Thank you for bringing your concerns to our attention. Please see attached equipment lease agreement for a term of sixty (60) months your records and review. 

  Thank you,

  Fiserv