We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Equipment

First Data

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Equipment.

Reviews

This profile includes reviews for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.02

    Average of 184 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jonathan A

      Date: 08/03/2022

      Jonathan A

      Date: 08/03/2022

      Worst company for any small or new business. Not only did they terminate my account after only three mo tha being open because we “grew faster than they expected” they have been holding over $80,000 for 7 months and refuse to take our calls. Instead we are left on hold for 4+ hours at a time. It’s the running joke at work to call and see how long they will leave us on hold before they disconnect the call. Than they red flagged my business so that I cannot get a merchant services account t with anyone. We can no longer take cards at all. They have a 2.4 rating with BBB trash




      First Data

      Date: 08/18/2022

      Thank you for bringing the stated concern to our attention. We are able to release the funds in reserve. Please send an email to ********************* confirming the checking account we have on file for you is still valid to send the funds.. Upon receipt we will be able to further assist with the resolution of your stated concerns.Please include your Review ID in the subject line of your email.

    • Shonda N

      Date: 07/30/2022

      Shonda N

      Date: 07/30/2022

      This company has been nothing but a horrible headache. I signed up for my device on June 24,2022. I was given misinformation regarding the purchasing of the flex device. I as told that I had up to 60 days to cancel my lease agreement and that the company has a buy back program to buy the device back. I spoke with my sales rep four days after having the device asking to purchase the device straight out that I no longer wanted to do the lease agreement because I was mislead and he wasn’t truthful. Sales rep agreed to issue me a return on the device but stated that it would take up to 10 days to process my request. Well 10 days came and gone and still nothing. My sales rep won’t return my emails. I feel as if they are trying to by my time and wait until my 60 day return run out. At this point I’m going to send the device back myself and contact my bank to stop all payments or either close my account. This is a horrible company I advise NO ONE to do business with them.




      First Data

      Date: 08/30/2022

      Dear ******,The original lease was closed out on 8/8/2022. YOu would not owe anything on the lease. We do see there is now installment purchase equipment on your account. is this correct? IS no no additional action is needed from you. If this is not correct please contact us to advise. Please refer to this BBB review ID ****** on your response. You may contact us at ********************** Thank you Fiserv

    • EDWARD A

      Date: 07/29/2022

      EDWARD A

      Date: 07/29/2022

      HORRIBLE PEOPLE BUSSINES GOING UP THEY BLOCK MY TRANSACTIONS BECAUSE GOING UP, HORRIBLE CUSTOMERS SERVICE AND ALSO SO RACIST

      First Data

      Date: 08/24/2022

      Dear **********************,Thank you for bringing your concerns to our attention. It was found that you were not credit qualified for the activity. For these reasons our Risk team did require refunds to be processed. It was also found that your banking was not financially supportive of the large sales being processed. We attempted to debit the account for fees associated with processing and they were rejected by your bank for insufficient fund, which caused the collections balance. Based on the collections balance, we have closed out the account as of 8/17/2022. We believe this fully explains your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us at ************.

    • Kathy B.

      Date: 07/21/2022

      Kathy B.

      Date: 07/21/2022

      They gave me a 1099 that does not match deposits into my account we are talking over $10,000 they collected for charging the customers a fee then trying to charge me the taxes on money they collected do not do business with them and if others out there that are doing business be aware no customer service and they will take you for everything change company now




      First Data

      Date: 07/25/2022

      Thank you for bringing the stated concerns to our attention. In order to research, we ask that you send your Merchant Number (MID) and business information to ********************** Please reference FDIS ******** in the subject line.

    First Data is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.