Reviews

This profile includes reviews for Merchant One, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Merchant One, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Merchant One, Inc.

  PO Box 979 Brookfield, WI 53008

• 

  Merchant One, Inc.

  524 Arthur Godfrey Rd Ste 200 Miami, FL 33140-3528

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  Merchant One Payment Solutions Inc

  333 Oakridge Dr Mountville, PA 17554

Review Details

• Review fromLeon S

  Date: 10/17/2024

  1 star

  Leon S

  Date: 10/17/2024

  I have not received a payment from Merchant One credit card processing in 2 weeks now . My new merchant services account, with Merchant One is blocked and they are not sending me my credit card transactions. Chase Bank did not allow a $32 ACH payment to Merchant One for September service fees. This would have been avoided if my rep had instructed me properly when I told him my bank has ACH protection. Rather than call me to see what The problem is Merchant One just turned off my account so I can't get paid for any new credit card sales. They're holding over $3200 worth of sales and not depositing it into my business checking account. It's been 2 weeks . I have a perfect credit record with no debt. Last Friday I got a letter from my Chase Bank manager and sent it to Merchant One to unfreeze my account. Now Merchant One is dragging their feet. I told my account rep, Isaac ****, when he signed me up that Chase Bank has ACH protection. My rep did not give me instructions on how to avoid this problem.. I'm still waiting for the Merchant One to reopen my account. If they needed $32 I would have overnighted the money to them. Don't just shut down my credit card processing. If I don't have everything open by Friday October 18 I'm going to temporarily just take checks, bank wires and electronic payments. And this will hurt my company sales. Alao I will have to sign up with another merchant service company. . This is disrespectful and unprofessional. I need immediate attention with this matter. Your customer service to good businesses like my 63 year old company is shameful. I am 72 years old and don't need the stress. Please fix this problem immediately. Thank you
  **** ******.

  Merchant One, Inc.

  Date: 10/23/2024

  Mr. Soroca,

  Thank you for reaching out with the stated concerns. We would be happy to look into this for your but would need additional information information to locate your account to research. 

  Please email your doing business as name, business address and merchant number to ********************** Reference 13463639.

  Thank You, Fiserv

• Review fromLynn M

  Date: 10/10/2024

  1 star

  Lynn M

  Date: 10/10/2024

  Well I guess the words out and I am not the only one scammed by this company. We tried their service they made lots of promises none of which came through. We paid for over a year never used it because I never got it up and running. Then I canceled returned their UNUSED EQUIPMENT AND THEY SAID THE DIDN'T ACCEPT THE CANCELATION as it wasn't the right email. There is no other email just mine. They claim they tried to call but funny thing is my answering service never got a call. So they want to keep charging to infinity. I am filing with Consumer Services and the state. Don't get involved they are not honest and they are difficult.

  Merchant One, Inc.

  Date: 10/17/2024

  Ms. Moore,

  Thank you for reaching out with your concerns. 

  We would be happy to review to your account to assist with the equipment issue. Please email your merchant number, business name and contact information to [email protected] and reference case number 13449624.

  Thank You, Fiserv

• Review fromMike N

  Date: 10/08/2024

  1 star
  Worst company ever, holding money and **** do nothing about it. Its been 2 weeks

• Review fromSilvia R

  Date: 09/24/2024

  1 star

  Silvia R

  Date: 09/24/2024

  It's been over 2 weeks since i have been trying to resolve processing and approval issues. First Merchant one wired money to my bank using WRONG routing number. My bank returned funds and no Merchant one is requesting a letter from by bank to show the error has been taken care of???? Makes no sense, my bank did not have an error. I have been reaching out the Merchant one for 2 weeks and have yet to see my money. $72K that is putting my business at risk. One Rep- Jake was out on vacation, luckily he at least replied to tell me. Leslie only responds after I bombard him with over 3 messages and even then he doesn't resolve anything. Alyssa repeats the same thing over and over, I need proper documents! WTF does that mean, it's a Merchant One error. What documents do you need. I'm so done and frustrated, I just want my money and that is it. Someone please solve this issue, I am about to hire an attorney to assist me in getting my money. Silvia *- Very Upset at your horrible customer service and lack of response time!!!!!!!!

  Merchant One, Inc.

  Date: 09/26/2024

  Ms. *********,

  Thank you for reaching out with the stated concerns. We are sorry to hear you are having issue receiving funding. 

  Please email us at ********************* with your merchant number, company name, contact information and how we can be of assistance. 

  Reference case number 13387980.

  Thank You, Fiserv

• Review fromPawi S

  Date: 09/20/2024

  1 star

  Pawi S

  Date: 09/20/2024

  Avoid this company at all costs! Everything about it seems to be a lie. I only wanted to update my bank account information and provided them with all the official bank letters, but they still haven't assisted me in making any updates. Instead, they keep asking for additional information, like personal account balances. Customer service is non-existent. It's difficult to reach them, and when you call, you're only met with an automated system.

  Merchant One, Inc.

  Date: 09/23/2024

  Pawi Siri,

  Thank you for reaching out regarding your account. 

  In order to assist we would need additional information. Please email the type of account you have, ********************** or account number, company name if a ********************** account and your contact information to ********************** Reference case number 13369897.

  Thank You, Fiserv

• Review fromBrenda K

  Date: 09/17/2024

  1 star

  Brenda K

  Date: 09/17/2024

  I'm feeling that this whole thing is just a scam to get access to my bank account and take $35 a month out of it. I was told by sales when opening an account that the charge would be $9.95 a month. I have been trying since 9 AM this morning to contact Merchant One in order to close the account and cannot get through. I've waited on the phone for an hour twice just to be disconnected. I have tried to use the text option and am now currently waiting for a text response to my request to close my account for over 10 minutes. Apparently no one wants to respond when I request closing the account. The website doesn't even give me an option to sign on, just an option to set up an account (which I already have). I'm VERY angry and frustrated with this. I am still trying to find a way to close the account...

  Merchant One, Inc.

  Date: 09/20/2024

  **************,

  Thank you for reaching out with the stated concerns. We would be happy to assist with review of your fees billed and closing your merchant account. We would need additional information. Please email your merchant number, business name, contact information, request to cancel and the fees in dispute to ********************** Please reference case number 13363472.

  Thank you, ******

• Review fromCiro M

  Date: 09/17/2024

  1 star

  Ciro M

  Date: 09/17/2024

  The are a cheating company, the offer a low processing fee, a flat rate but the charge extras fees and stole money.. they charged extra close to $400 monthly

  Merchant One, Inc.

  Date: 09/20/2024

  ******************,

  Thank you for your stated concerns.

  We would be happy to review the fees billed to your merchant account. In order for us to assist please email your merchant number, company name, contact information and the fees in dispute to ********************** Please reference case number 13363395.

  Thank You, ******

• Review fromHolly T

  Date: 08/12/2024

  1 star

  Holly T

  Date: 08/12/2024

  I was being charged monthly for a machine I wasn't using. I sent the machine back after I paid the fees that month and then was charged $295 for canceling a contract I didn't even know I had. When I signed up to use them in 2023 they never said anything about a contract. My store closed and I didn't need the card reader anymore. I called and the customer service and the guy told me I wouldn't be billed anymore and the account was closed. I woke up this morning to my bank account $295 in the hole. They charge you fees for statements and I didn't even receive statements. This company rips you off all the way around! I called back this morning and told them i was coming here because I didn't even know there was a contract. I signed the paper about early cancelation because I HAD TO to return the machine. They know what they are doing and keep doing it to many people!

  Merchant One, Inc.

  Date: 08/15/2024

  ***********,

  Thank you for reaching out with the stated concerns. We would be happy to research for you however, we would need additional information to locate your account. 

  Please email your business name, business address and merchant number to ********************** Please reference case number 13244806.

  Thank You, ******

• Review fromMike P

  Date: 08/03/2024

  1 star

  Mike P

  Date: 08/03/2024

  Absolutely the worst customer service. Impossible to get someone on the phone, after waiting for hours on the line and saying that they will be in touch with me - nobody ever gives a call back!! Businesses, be aware!!! The fees are always A LOT higher than whatever they put in the contract, and always find a loophole to charge you even more fees. Absolutely no interest to help resolve chargeback, zero dimes given to a customer

  Merchant One, Inc.

  Date: 08/06/2024

  Mr. ******,

  We are sorry to hear you were not able to get assistance. We would be happy to help with your issues. Please email your merchant ID number, business name, business address, and contact information to ********************* along with a summary of what we can do for you. Please reference case number 13220495.

  Thank You, ******

• Review fromDan W

  Date: 06/20/2024

  1 star
  Do NOT USE MERCHANT ONE!! Youre drawn toward their low credit card fees but you get even lower support!! Beside horrid customer service, endless long hold times, days of trying to reach a support person, multiple attempts failed; it gets worse my company completed a $20,000 sales transaction they are holding hostage due to the invoice not showing what they believe to be correct verbiage. They took the money from my customer and will not release the funds to me nor back to my customer, this is criminal. No email responses, no support sms text responses. I can not believe this situation, its unreal, Im in disbelief.