Credit Card Processing Services
Merchant One, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Merchant One, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 56 Customer Reviews
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Review fromWILLIAM o
Date: 05/09/2024
1 starWILLIAM o
Date: 05/09/2024
Wow! not sure where to start. I have used ******, ****** etc to do credit card payments for customers. I was contacted by Victor through merchant One and after talking to him it seemed like a good fit for processing credit card payments. Boy was I wrong did my first transaction thru them they placed my funds in something called risk management had to send them all kinds of stuff even my bank statement. Was explained this was one time deal due to I was new after a few days they released my money, now when i did my 2nd and final transaction through them they placed another hold on my money it took 4 days for them to finally tell me they denied my payment from customer and reversed charges from my understanding it was cause I did the credit card manually after 11 phone calls and over 21 hours spent on hold or waiting for a call back to never get the right answers was told something different by each rep. then was told I would only be paying 8 bucks a month plus the 3% they charge well they turned around around and billed me $31.95. I sure wished I would have come here to the BBB first if I had I would have never gone with them. so after all this, I closed my account with them to now be told it would be a $295.00 charge. this company is nothing but a scam please use your bank or square. stay clear of this company . This almost cost my company a 12k job! STAY CLEAR PLEASE ALL THEIR REVIEWS ON THEIR SITE IS DONE BY AI WAS TOLD THIS BY ONE OF THE EMPLOYEES, THEY SAID THEY WOULD REFUND MY $31.95 BUT SURE I WILL NEVER SEE IT,I see the company does respond to complaints here so here is my company name oliver home repairs . bet they don't even return my customers credit card chargeMerchant One, Inc.
Date: 05/15/2024
Thank you for bringing your concerns to our attention. Our records reflect that Merchant One contacted you on 5/9/24 to advise the merchant account was closed as requested with no ETF (early termination fee) and as a courtesy refunded $36.95 for ***** fees which you accepted. If you have any further questions, we recommend you reach out to Merchant One **************** at **************.Review fromSalvatore B
Date: 04/17/2024
2 starsSalvatore B
Date: 04/17/2024
This company has no customer relations I never even started business with them. I ordered the wrong equipment and wanted to charge me $150 change of lease fee. I am a startup business and just trying to get open. Especially Jake was the sales person. Don’t do buy with them.Merchant One, Inc.
Date: 04/25/2024
Thank you for bringing your concerns to our attention. We understand that Merchant One agreed to swap your equipment for the Clover Mini and close the previous lease for Clover Station Duo 2, and you were satisfied with the outcome.Respectfully,FiservReview fromShirley V
Date: 03/28/2024
1 starShirley V
Date: 03/28/2024
Tried to close my seasonal account but Merchant One kept taking out monthly service funds. I could not get my account closed until I closed the account the money was coming out of THEN they finally closed the account and want to bill me for the funds they could not get.Merchant One, Inc.
Date: 04/01/2024
****************,
Thank you for reaching out with the stated concerns. We apologize you were unable to get assistance with closing out your merchant account timely. Please email your merchant number, business name, business address, and proof of previous submitted cancellation to ********************** We would be happy to review your account and assist with resolution. Please reference case number 12798951.
Thank You, ******
Review fromWendy M
Date: 03/12/2024
1 starWendy M
Date: 03/12/2024
Terrible customer service, rude, unprofessional, I have been trying to cancel my subscription for three months. Our business has not processed a credit card transaction in over one year. I sent the equipment back as instructed via **** I called. I emailed. I have requested the account be closed multiple times. Yet every month, $40.13 is taken from my bank account. Very disappointed. Switched from my former processing service to save money, ended up costing me much more over the last few years.Merchant One, Inc.
Date: 03/20/2024
**************,
Thank you for reaching out with the stated concerns. It sounds like you are referring to a lease subscription. If you lease is still under the lease term, returning the equipment does not release you of the obligation, most leases are for a term of 48 months.
We would be happy to research for you but would need additional information. Please email your business name, address, lease and/or merchant number to ********************** Reference case number 12773022.
Thank You, ******
Review fromAli i
Date: 02/05/2024
1 starAli i
Date: 02/05/2024
They charged my clients, and cancelled my account and never refunded my clients or deposited my money to my bank account.They never answer phone callsMerchant One, Inc.
Date: 02/07/2024
******************,
Thank you for reaching out with the stated concerns. We would be happy to look into your account however would need additional information. Please email your merchant number, business name, contact information and a summary of how we can assist to ********************** Reference case number 12658842.
Thank You,
Fiserv
Review fromTracy B
Date: 01/10/2024
1 starTracy B
Date: 01/10/2024
Horrible customer service. Sitting on my money and will not release it. Jumped through hoops of fire to no response.Merchant One, Inc.
Date: 01/12/2024
To better assist with the resolution of this matter please reply in the BBB secure portal with your Merchant Number or the associated Lease Number. Once we receive the requested information, we will be able to assist with the resolution of your stated concerns.
Thank you,
FiservReview fromchenyang r
Date: 01/09/2024
1 starchenyang r
Date: 01/09/2024
THIS BUSINESS EMPLOYS FRAUDULUENT, SCAMMING PRACTICES. Although they are a "legitimate" business, it is obvious that they are authorized to scam customers The RATE is about 10% on my first statement. 99% of transactions are charged as NON QUALIFIED transaction (4.44% extra )Merchant One, Inc.
Date: 02/04/2024
Thank you for bringing your concerns to our attention. Merchant One attempted to contact you by phone and email on 1/24/24, 1/25/24. if you have additional questions, you may reach Merchant One **************** at **************.
Thank you,
Fiserv
Review fromPatrick P
Date: 01/08/2024
1 starPatrick P
Date: 01/08/2024
Always over charged me. Fake "service fees" shut off PCI compliance twice in one year,charging hundred of dollars for whatever they can dream up. They should be shut down!Merchant One, Inc.
Date: 01/11/2024
To better assist with the resolution of this matter please send your Merchant Number or the associated Lease Number to the below email: *********************. Upon receipt we will be able to assist with the resolution of your stated concerns.
Thank you,
Fiserv
Review fromJabriel K
Date: 12/21/2023
1 starJabriel K
Date: 12/21/2023
0 STARS! DO NOT USE MERCHANT ONE PAYMENT SOLUTIONS! THIS BUSINESS EMPLOYS FRAUDULUENT, SCAMMING PRACTICES. Although they are a "legitimate" business, it is obvious that they are authorized to scam customers, because this is what they did to my business. At first, while speaking to a sales rep, before agreeing to use their services, they guaranteed that they do not have a monthly fee, no fees to cancel, no hidden fees, and the credit card fees will either be absorbed by the business or the customer (my business chose the latter). EVERYTHING THEY GUARANTEED WAS/IS A LIE. My business signed up for their service months ago and did not receive the device for processing payments, but they charged the business a fee for not using the equipment. I called to have this fraudulent fee reversed. They actually hadn't even shipped the equipment. Once I notified them, they then sent it 2-day express shipping and charged me the express shipping fee. WHAT A DISGRACE OF A COMPANY. I called to have the fee refunded. After one of their reps tried to convince me to continue using their services, I further declined and told them I am not satisfied with how they do business. I later received a letter stating that my business owes a $100+ fee and it has gone to collections. The rep stated that the initial fraudulent charge they sent me was sent to collections and a $100 collection fee was attached to it. The rep told me that they could remove the $100 collection fee, but would need me to pay the initial charge, that started this fraudulent trail of deception. MERCHANT ONE PAYMENT SOLUTIONS IS A SCAM. DO NOT USE THEM.The rep ******* with another party in the background speaking that if I pay the originally fraudulent charged fee, that they will rescind the collection and then will refund me the originally fraudulent fee. MERCHANT ONE PAYMENT SOLUTIONS IS A SCAM!!!!!!!!!!!Jabriel K
Date: 03/06/2024
0 STARS!!!! HERE to Follow-Up on my last Review. This company has since charged my checking account $450.00 with no rhyme or reason. After calling back and speaking to a rep for the 6th time since first having erroneously, fraudulent charges on my account, I was told this was an error and my monies would be refunded. The money was refunded and ******* asked what they could do to retain my services or what amount would allow me to consider the situation rectified. I did not take them up on the offer to be compensated to "fix" the issue as I wanted no more withdrawals or debits to my account. I have now been refunded all the monies erroneously and fraudulently withdrawn from my account, but this still warrants a horrible review. I have had to close that checking account since they were given prior approval for ACH withdrawals from that account and I did not want to risk anymore pop-up charges. This has caused my business undue time and effort.Merchant One, Inc.
Date: 03/07/2024
****************,
Thank for your bringing the stated concerns to our attention. We apologize for any frustration but are glad you were able to get refunds and the issue resolved.
If you would like to discuss the matter further or there is anything else we can assist with please email your merchant number and company name to ********************* along with a summary of how we can assist.
Thank You,
Fiserv
Review fromNick E
Date: 11/24/2023
1 starA few months back I had a chargeback from a customer for $8,800 which the customer totally received all products. Merchant One said I had to dispute the claim and provide whatever information needed to prove my case. I sent sign receipts, photos of the customer I.D. credit card information everything we had on file I forward to Merchant One. Merchant one was supposed to credit my account until the dispute was resolved. They never credited my account on top of that when the dispute was settled and awarded to the customer Merchant One debited another $8,800 out of my account. When I call Merchant One to ask why they had taken the money out of my account they responded and quote “. The money was sent back to you, sometimes it’s hard to see”…. Right, exactly how I felt. Who does this company have working for them. I go on to speak with a supervisor after 2 hour of investigating he found the problem. Great! You would think. He told me that security department held the money from being credited back to my account because of high risk. He went on to say that he would send them a email and the money should be returned to my account within 7 to 10 business days. To sum it up I never received my money back, $8,800 which I don’t have to blow on top of the $8,800 that the customer bamboozled me out of. This stings! Every time I call back it’s as if they don’t know what I’m talking about. Always get someone on the phone that is not well versed at their job. This has been annoying and Merchant One seems to care less. I would not recommend this company if your a small business.
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