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Business Profile

Electric Tools

Milwaukee Tool

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

This profile includes complaints for Milwaukee Tool's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milwaukee Tool has 6 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them letting them know about a issue with item that I purchased a year ago but has warranty and the reviews show it's a issue with this item and they won't respond back. I also seen they are very poor at responding

      Business Response

      Date: 03/09/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 03/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have not received any emails from them and I did also check spam folder. 

      Regards,

      *************************************

      Business Response

      Date: 03/18/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 03/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I will let you know if we don't receive a new product like they promised


      Regards,

      *************************************


    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Milwaukee Miter saw for over $600, only used it a few times and the saw stopped operating. Milwaukee has a 5 year warranty and I sent it in to be repaired under the warranty.They refuse to fix it and claim it is been "abused", I never abuse my tools and no one else uses my tools. I have only bought Milwaukee tools and now I am going to switch to Dewalt. I had a Multi tool from Milwaukee that had the same issue and I bought a new one. I would like Milwaukee to honor their warranty!!

      Business Response

      Date: 03/05/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

    • Initial Complaint

      Date:03/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milwaukee tools has a three year warranty on batteries for all their tools. I received the batteries eight months ago that broke out of the box. Ive been trying to get Milwaukee to warranty it for me. I send it in and theyre telling me theyre willing to repair it for $103.00 even though its covered under warranty, so I contacted customer service to ask them why and then all of a sudden they send the battery back to me stating that its not one of their products and they cant do anything about it so now Im down $120. This is extremely upsetting Im well with in my rights to have ************ repaired under their batterie warranty they will not fulfill.

      Business Response

      Date: 03/05/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed . 

      i havent  recieved an email yet from milwalkee that supposedly was submitted.

      Regards,

      *******************

      Business Response

      Date: 03/05/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 03/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I SPENT OVER $1,000 AS MY OWN X-MAS GIFT BY BUYIG THE 9 PIECE POWER TOOL COMBO KIT BY MILWAUKEE IT AINT BEEN 3 MONTHS AND OVER HALF MY TOOLS ARE EITHER BROKEN OR BURNT UP, IVE TRIED CALLING THEM AN EMAIL AN GOT NOTHING IN RETURN, IF SOMETHIING ISNT DONE SOON AS FAR AS MY TOOLS BEING REPLACED I WILL CONTACT MY LAWYER, IM A NICE GUY AN I DONT WANT IT TO HALF TO GET TO THERE BUT IF THEY DONT REPLACE MY TOOLS THEY LEAVE ME KNOW CHOICE

      Business Response

      Date: 03/05/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *************************

      Customer Answer

      Date: 03/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THE REASON I AM DECLINING IT IS BECAUSE I HAVE DONE SENT THEM EVERYTHING THEY NEEDED 6 TIME'S AN THE ONLY REASON THEY ARE REPLYING BACK IS BECAUSE I REPORTED THEM, IF THE BBB WASNT INVOLED I WOULD HAVE NEVER HEARD A SINGLE THING FROM THEM PLUS I EVEN SENT THEM THE ***** FROM THE DANG STORE, I PAID OVER $1000 BUCKS FOR MY TOOLS AND THEY WILL GET REPLACED OR I WILL SEE THEM IN COURT, 
      YOU KNOW I USE TO SWEAR BY MILWAUKEE BUT ONCE THIS IS SETTLED IT WILL BE A COLD DAY IN H*** BEOFRE THEY GET ANOTHER DIME FROM ME OR MY COMPANY. 
      [Please type your response here.]

      Regards,

      *************************

      Business Response

      Date: 03/19/2024

      BBB we have responded to the customer request twice and the customer has refused our assistance. Please review the below response from the customer.

      Wow only took almost 2 months, But i think i'll let the Better Business Bureau handle it, they done have my case open that i started against Yall, cause i have done sent that info in 5 times an not a **** thing has happened, that's why the Better Business Bureau and my Lawyer will be handling it, thank you for your time.  

    • Initial Complaint

      Date:02/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent tool for repair service as per their instructions on web site . I received a return postage shipping label via Purolator and sent item to them. Purolator tracking shows they received item on Feb 5 2024 in the morning. They advertise item will be repaired and returned in 7 to 10 days. After hearing nothing from them after 2weeks ,I contacted them via email for an update. They responded that they couldnt find my order or item I tried contacting them by telephone ,only option, leave message and my number a they would give a call back. This never happened so I tried repeated calls without success. I then sent several emails with every bit of information they had requested and requested a reply asap. I suggested that since they cant find my tool ,they can send me a new replacement. This tool is no use to me while in their possession .

      Business Response

      Date: 02/26/2024

      BBB we have submitted the request to ****** customer service to assist.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this head lamp less then a month ago from Ace Hardware in ******, **. I believe 1/05/2024 to be exact.I used it a couple times and now it says it's charged but don't turn on.It's a 600 lumens model number 2111-20 I believe

      Business Response

      Date: 02/04/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 02/10/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and am still waiting for customer service to get a hold of me to resolve this matter. Thank you 
      Regards,

      *****************************

    • Initial Complaint

      Date:01/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tools repair. My tools was sent in last year. And it showed shipped on the status. But no tracking information at all. when I talk to the customer service, she told me the item was delivered and suggested me to contact the purolator. The purolator told me it was sent back to the sender because the address was not clear. Now I am supposed to talk to the customer service again. This time I tried to call again but no luck after over hours waiting . I couldnt talk to anyone but left message a few time . No one call me back so far . Where is my tool? Milwaukee does give 5years warrenty to the tools . But this repair already took 4 months and I dont know how much longer it will take.

      Business Response

      Date: 01/22/2024

      The request has been submitted to ******** Team for processing.

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased a 3xl heated jacket. The jacket malfunctioned. I sent the 3xl jacket in for repair. They found the jacket didnt work and they replaced it. I received a size large jacket. I contacted them and was told to send the size large jacket back in. I paid $47 to ship the jacket back to them. They never have sent me the 3xl jacket. They are very rude and not helpful at all. No communication from Milwaukee tools. Service # SV5833209

      Business Response

      Date: 01/22/2024

      BBB we are working with the warranty team on a resolution to resolve.

      Customer Answer

      Date: 01/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *************************

      Customer Answer

      Date: 01/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      I had received a warranty replacement but had to send it back because it was the wrong size. All I want is a size 3 xl like the one I sent in. 
      Now when I call they tell me that I never sent in a 3xl.
      Regards,

      *************************

      Business Response

      Date: 02/04/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 02/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      I have received no email from Milwaukee about this jacket
      Regards,

      *************************

      Customer Answer

      Date: 02/08/2024

      What email? I have not received any email from them since I started this complaint 

      Business Response

      Date: 02/13/2024

      We have spoken with the customer and ************************* has confirmed that he's been taken care of.

      Customer Answer

      Date: 02/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a framing nailer. That is not working and still under warranty. It is working for 3 months now. I am trying to contact milwaukee tools for 2 months now. Tried to email them and call them. The are not responding. I want my money back or they can fix the nailer. Thanks.

      Business Response

      Date: 01/18/2024

      BBB The request has been forwarded to ****** customer service to reach out to the customer with a resolution to resolve.

      Customer Answer

      Date: 01/29/2024

      They have contacted me, and agree to fix the problem. 

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought new tool from authorized seller with five year warranty. Tool stopped functioning as designed during warranty period. Sent tool in to service center and get payment demands for warranty service. Told my tool will be sent back disassembled "for safety reasons". It's a cordless ratchet. We need reimbursed $175 for the tool or a replacement. Milwaukee number- SV5933256.

      Business Response

      Date: 01/12/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

    Milwaukee Tool is NOT a BBB Accredited Business.

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