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Business Profile

Electric Tools

Milwaukee Tool

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

This profile includes complaints for Milwaukee Tool's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a warranty claim on November 19, 2023. Action requested on your M18 REDLITHIUM XC5.0 Extended Capacity ******************** order - SV5777781 I received an email stating Your tool is on its way! When the order arrived it was only 1 item instead of 2 that was shipped to them . Constantly while checking my claim its stated shipped as in returned to me . However after not receiving my returned claim I contacted Milwaukee whom then notified me on January 3 , **** that they disagreed my item (battery) due to no response while the status it still listed as shipped . It was to my understand then item was in transit being returned to me; not discarded. Milwaukee owes me a battery or credit of equal battery .

      Business Response

      Date: 01/09/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 01/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have not receive no communication via email or phone message concerning my complaint for Milwaukee. 

      Regards,

      ***********************************

      Business Response

      Date: 01/17/2024

      BBB we responded with the below: We have processed a no charge replacement to send out 1 48-11-1850 battery. The order confirmation number is AX13656722. The estimated time of delivery is 01/24/24....

      Customer Answer

      Date: 01/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i sent out on Nov 15 you received it Nov 17 has not move from received this was a 2767-20 1/2" impact were is my 1/2"impact Ps it never got a SV # this is the second time i'm complaining . This IS NOT THE 3/4" THAT WAS HANDLED.

      Business Response

      Date: 01/09/2024

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 01/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Are you going to replace my laser distance measure because this warranty got on it says u got to do it by law but not doing makes u a bad company in my eyes

      Business Response

      Date: 12/26/2023

      BBB the customer has reached out and we have replaced all requested parts. The customer has received two orders since the previous posting. We need to close this request. Thank you. 

      Customer Answer

      Date: 12/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* thanks for that but send rwrong style of the to 2 times and ur customer service rep told me keep it cost to much to return them and gave them away and set me up with this Order confirmation ax13557414 to get the right tool and right style that way it what want and had  coyse if I wanted the ones u sent me I would buyed that type 

      Business Response

      Date: 12/27/2023

      We have informed management to reach out to customer. The repeated request has consistently been repeating once we accommodate the customer.

      Customer Answer

      Date: 12/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* its not my fault ur people send me the wrong type of the tool and u wont replace the laser  tool

      Business Response

      Date: 01/03/2024

      The request has been forward over to management to reach out.

      Customer Answer

      Date: 01/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* get me my replacement ur manager team dont get back to me or us dont deal with it will go to the ************************ in ur state and mine and will get law to deal with it if I need to so get me my replacement 

      Business Response

      Date: 01/09/2024

      The has been forwarded to mangement for assistance.

      Customer Answer

      Date: 01/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* so r us not going for deal with it get back to me about it Jw because ur manager team has not got back to me 

      Business Response

      Date: 01/22/2024

      The case has been submitted to management.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a miter saw from a Milwaukee dealer in July of 2022. It sees very little use but when I do need it I need it. This saw had been used on about 3 projects. Maybe 5 days of use total (basically brand new). It had seen no abuse and was taken care of. In August of 2023 the saw (5 year warranty supposedly) failed. I dropped it off at the dealer for warranty service in the beginning of October. It took several weeks but the saw was shipped back supposedly fixed in a cardboard box with no padding (the saw weighs around 50lbs) and had multiple parts that were broken in shipping. Completely unusable as a miter saw is a precision tool. After many phone calls I was instructed to box the saw up myself and they would have it picked up and a replacement sent out. The representative said it would be a **** business day turnaround and I would have the replacement saw at my house. Well, its been almost 3 weeks and my saw has just been sitting at Milwaukee waiting to be shipped for expedited delivery. I have gotten 0 help and very rude service from several different customer service employees. As well as being hung up on several times. This puts me in a huge bind because I need the saw while Im off on Christmas break and its looking like I will not have a saw in time. After waiting almost 3 months for a supposed **** day repair.

      Business Response

      Date: 12/19/2023

      BBB the customer will need to follow the warranty Protocall call for replacement. We just replaced the customer with a new tool on 12/12/23 at no charge.

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to get a replacement for my 2280-20 Laser Distance Meter Kit seeing it stoped working and I have done every thing I can get get it to work I had it lil less then a year and my mom got befor she got cancerous so if us could replace it for me that be great seeing my moms got cancer idk if she will no where the receipt it and it may be the last thing she ever gets so if u could replace that be great because my mom leans the world to me so do t things she gives and would or may be the last thing she gives me

      Business Response

      Date: 12/19/2023

      BBB Team,

      We have reached out to the customer continuously; we have accommodated the customer with 3 orders of gestures replacement items. Each time the customer is fulfilled with a request, the customer provides us with something else he's requesting. Defective will need to go into a Milwaukee Tool warranty center for replacement. Also, the customer provided no proof of purchase for none of the items received as a gesture.

      Customer Answer

      Date: 12/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* ok thank u  very much for this really like how all my tools r made by us but wont warranty them if there some thing I will remember that I buy new tools thank u and if I do t warranty this u will losing a customer  that over years has spend ***** on ur tools and stuff and I send us pics showing I own the tool and I dont got a car right now to go in to a service center or I would do that like I have done in the past thank u 

      Business Response

      Date: 12/20/2023

      BBB- We will have the management team to reach back out to the customer. Thank you!

      Customer Answer

      Date: 12/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* y u going have management team reach out to me when you can just replace the item and then from here on out Ill go to a service center. Ill find a way to go and like Ive been doing before I got calling you guys about warranty for years I was Going to the service center and I dont have a couple weeks because of the holiday because its at the mechanic I have to call you guys to get it warranty. Sorry.

      Business Response

      Date: 12/21/2023

      BBB we have requested management to reach out to the customer.

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************* y cant us sent the tool and why did m my manager need contact me 

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this is a H96AF20181689 2767-20 that been sitting for a month now they were to replace it with newer model 2967-20 what is taking so long?

      Business Response

      Date: 12/18/2023

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.] I want it repaired or replace with new model

      Regards,

      ***********************************

      Business Response

      Date: 12/26/2023

      BBB. The customer received the below response 12/8/23:  Today, we have processed at no charge replacement to send 1 2846-20. The order confirmation number is AX13457887. The estimated time of arrival is 12/27/23.

      The order delivered 12/11/23 FX 719792671603

      Customer Answer

      Date: 12/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Denied warranty Milwaukee states 5 year warranty the impact wrench is only 2yrs old there service # SV821519 tool stops working, when the trigger is squeeze.

      Business Response

      Date: 12/08/2023

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a 3/4" cordless impact wrench on july 8th 2022 that carries a 5 year tool warranty this is a heavy tool and takes a large heavy battery, upon using the handle cracked and snapped in half. I have 5 other milwaukee cordless impact wrenches ranging in sizes for the application and have never had a problem like this. I sent it in for repair and after a week of sitting there they denied the warranty saying the handle is broken and the electronics are broken. With no explanation on why it was denied. So I called and the customer service representative informed me they didn't know why it was and they could have pictures sent to me and an explanation. After a week I hadn't heard anything so called again and they now told me they didn't have an answer other than it was denied and they couldn't change the answer also not sure of where the pictures or explanation was. I have asked to talk to a supervisor to go over this and they had to put in a request for them to contact me. After a week I still have not heard anything. I have 17 m18 milwaukee tools and 13 5.0 batteries also 3 **** batteries. I have never had a tool warranted and have always been very happy with their tools. This was a defect in the handle and they will not help or stand behind their products. We are all small customers compared to ********** or a large distributor of their products so the company unfortunately does not seem to want and help.

      Business Response

      Date: 11/30/2023

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

    • Initial Complaint

      Date:11/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have had 5 broken batteries now, all with the same charging issues. The lights on the charger flash red and green. After being denied by Milwaukee and *********** I have no choice now but to file a complaint. Most recently this week I have a M12 6.0 battery that quit, and a M18 5.0. Both of them are less than 6 months old and probably dont have 15 charges on them. After being denied a replacement, which is against your own policy, I decided to take one apart. Turns out one of the cells is lower than the others, and your technology doesnt allow the battery to charge unless the voltages within the cells are the same. What kind of stuff is this? You disable the charging of the battery because the voltage is off by 0.4 volts? And now Im out $600+ because of this? This is a joke, and I need my batteries replaced. ********** says I have to talk to Milwaukee, and Milwaukee says to go to *********** so I dont know what else to do. All I know is I have a broken M12 6.0, a broken M18 5.0, and Ive already thrown away 3 other M18 5.0 batteries (that were still under warranty) because no one would do anything about it. I just spent $3k on tools and this is what I get. I hope this doesnt continue, otherwise Milwaukee is going to take a huge hit in sales.

      Business Response

      Date: 11/20/2023

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 11/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      No one has attempted to reach out from the company. This is what happens. The company is too big and they do not care about the little man and his defective tools, because theyll just sell more. Ive checked every email and spam folder and they have not tried to contact me. 

      For their reference, here are my points of contact.

      Phone: ************

      E-Mail: *************************

      If they would actually like to contact me, then here is my information.


      Regards,

      ******** *******

      Business Response

      Date: 11/21/2023

      We have reached out to the customer with an update. New order replacement. AX13282267

      Customer Answer

      Date: 11/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a milwaukee m18. Brushless drill from my local ********** in April 2021 this October 2023 my ***** on the drill locks up and I had to take a wrench to spin it to get my $80 bit out sent drill in for warranty repair. Along with another m12 screwdriver. The m12 screwdriver was replaced with brand new my m18 the tech satiated four other th in gs were wrong with it power was intermittent clutches diddnt work . The drill worked perfect except the ***** when I sent it in im possible those happened. Said not coverd under warranty pay 91 dollars to fix mean while the m12 screwdrive was obviously not looked at because it diddnt work from. Wing in water definitely not covered under warranty I was as vises to pay the $91 get tool returned or they will dispose of it. I optioned to get drill returned. Wheni recieved it every singles bearing was removes wires cut and the motor was hanging to get her by wires some one wedged a non milwaukee s**** in the motor and ran it. And on top there was t a single acre sent with the drill do I could attempt to repair it myself. I have made several attempts to get this resolved for over a month tand have been emailed once to tell me to contact them again. I do t think haveing them repair or replace their tool thats within the five year warranty would be to much to ask.

      Business Response

      Date: 11/08/2023

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

      Customer Answer

      Date: 11/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      all I have recieved is an email asking for the Catolog number of the tool. No mention of replacing said tool or anything o would have assumed they could look up my order number by my name and realize a battery was also withheld I sent in on the tool . If by chance they do end up replacing that doesnt solve the problem of one of their trusted repair techs disabling a working tool I order to make me have to purchase a new one 
      [Please type your response here.]

      Regards,

      *********************

      Business Response

      Date: 11/14/2023

      We have reached out to the customer via email. We have also informed the customer of the attached policy. Please see the above attachment. The attachment is stated, before sending in your tool for repair. If you deny the warranty repair based on safety your tool will be returned un- repaired.

      Customer Answer

      Date: 11/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Im have recieved only one email and thats the email asking for the catologue number for my tool which I never got a response back   while  I read the agreement they never informed me.  And while the agreement does state the tool will come back disassembled it did not state milwaukee had the right to make it inoperable by keeping screws and damaging the motor. When I sent this tool in the only thing that was wrong was the ***** wouldnt looosen thats it worked great except that Im under the assumption the drills ***** should last as long as the warranty states of five years. Now I use drills every day so if something is wrong with one I would know my drill worked flawless except the *****. When I trusted milwaukee with a tool I bought of theirs never did I think this tool would be vandalized and destroyed by some body milwaukee said I can trust there are bearings missing out of this you can see where something was wedged in the motor and ran til it broke and then they assed me to pay $91 to fix it when for $99 I can a brand new one. This is a clear example the customer getting the shaft and ********************** not owning up to it along with the lie of we informed the customer. I will restate I would like a drill of equal or greater value just like your terms say I send a working whole tool and got back a non working  tool with essential parts missing with the assumption Ill just buy another one

      Regards,

      *********************

      Business Response

      Date: 11/19/2023

      We apologize for the inconvenience. we have submitted a request to the customer via email to resolve. We are sending out a replacement, the confirmation number is AX13264540. The estimated delivery date 12/8/23

      Customer Answer

      Date: 11/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
      I would like to thank Milwaukee tools for replacing my tool and restoring my faith in them. It goes to show one employee having a bad day can have a negative effect on an entire company.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

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