Complaints

This profile includes complaints for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Briggs & Stratton

  12301 W Wirth St Milwaukee, WI 53222-2110

• 

  Briggs & Stratton

  150 Technology Pkwy Auburn, AL 36830-8137

• 

  Briggs & Stratton

  7251 Zell Miller Pkwy Statesboro, GA 30458-3487

• 

  Briggs & Stratton

  731 Highway 142 Poplar Bluff, MO 63901-8159

• 

  Briggs & Stratton

  3300 N 124th St Wauwatosa, WI 53222-3106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this briggs & stratton snow thrower new 3years ago. I have not been able to use it in these past 3 *******. Every year B&S tells me to take it to their dealer and I don't get my snow thrower back until March or April. Every year it's the same issue go up and down driveway a couple times and auger stops spinning because of pulley system. This year no different. I'm probably going to get same answers from B&S and be without shower thrower for another winter. 3 years ago I paid around $460 for it and in 3 years / ******* haven't been able to use it because it sits in shop. Is there a lemon law this falls under? Because I feel I'm going to get the same run around from Briggs & Stratton and their dealer like I get every year. Take it to shop wait till spring to get it back, and next winter no working snow thrower. The motor on this probably has less than 1 HR on it in three seasons. BBB, HELP PLEASE Sincerely,***********************

  Business Response

  Date: 02/01/2023

  The customer has been instructed to take the unit back to to the authorized. Once the unit has been dropped off our Yard Group Tech Support will work with the customer in regards to a refund.

  Customer Answer

  Date: 02/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon , this is ******************************* I purchased a gator tail , mud engine in June of 2017 from licensed dealer in *****************, *************************. My gator tail has 111 hours on it and this is my 3rd break down. First one was high pressure fuel pump, second was a loose wire and the 3rd the wiring harness went out. I use the motor to frog and make a couple duck hunts a year . I really like gator tail but I think this is ridiculous with the low hours it has and being ***********. Attached is the invoice from my latest break down. I was told by Gator-tail that the wiring harness was revised multiple times on the gator tail and the one I had on my motor was one of the problem childs that made you guys revise the harness. So gator-tails have a Briggs engine supplying power to the gator-tail and both parties knew about the bad wiring harness were bad and did not reach out to the people who bought gator-tails to change the wiring harness. They basically crossed there fingers and hopped the warranty would go out before wiring harness failed.

  Business Response

  Date: 01/12/2023

  Our records indicate that their was no claim submitted since 2018 on the customer unit. Unfortunately the customer is 2 years passed the warranty time frame. We are unable to refund the repair cost back to the customer. 

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I understand that the unit is 2 years out of warranty but the wiring harness was faulty and you all knew they were going to fail. My engine has 111 hours on it and that is why it took so long to fail. I want my money back for the wiring harness that you guys should contacted me to change in 2018 when you all discovered the problem.
  
  Regards,
  
  ***************************

  Business Response

  Date: 01/17/2023

  According to our engine quality team parts that are faulty would fail within the first hours of usage. The customer has had his unit for quite some time without any issues. At this moment Briggs and Stratton will not honor the request for reimbursement. Unfortunately, the customer is 2 years past the warranty time frame. 

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]That is not a true statement that the wiring harness would fail within the first hours of run time. Like I said the engine has about 111 hours on it. I was told by gator-tail and there distributors that the people who purchased a gator-tail that year all had problems with the wiring harness and that Briggs swapped them out free of charge. I was also told by gator-tail that almost every wire harness went out when the engine had between 80 to ************************************** with Briggs said that it was not true. Gator-tail has no reason to lie to me because they were not responsible party to pay for these damages. I would like some help with the bill. I paid 325$ for the cost of the wiring harness and I would like that paid back to me, and the labor will be on me. I am not asking for a lot guys.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mower from Briggs & Stratton mower from ******* for $430 that read, 1 year warranty on the box.. ( March 20, 2022 purchase date) The self propel feature stopped working along with other minor issues. ******* said my 90 day ******* warranty was up, which it was. I then continued to contact Briggs and Stratton and was told that they couldnt help and told that I had to contact the Black *********** since it was a ***************** They did not fix the self propel feature, which was my main issue To say the least, this warranty they have on their mowers mean nothing! I will not be purchasing anything from this company again and I will also detour my friends and family from doing business with this company.

  Business Response

  Date: 01/09/2023

  The customer has been notified to contact Black *** in regards to the self propel on their mower. Briggs and Stratton only holds the warranty for the engine. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lawnmower on June 2022 and I only used it 5 times and since the first time the motor would freeze up and it wouldn't crank .. I reported it and got warranty to start took it to service center and dropped it off October 3 2022 and it's December 29 2022 and it still isn't fixed ... This is ridiculous they agreed it was nothing I did wrong it was defected I have been without a lawnmower I paid ****** for and I have snakes bad and can't keep my yard cut . They could easily just replace the lawnmower

  Business Response

  Date: 01/09/2023

  A Briggs & Stratton discussed the matter with the customer and presented an offer for resolution, the customer accepted the offer

  Customer Answer

  Date: 01/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************** ******
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2018, I purchased a brand new 22 in. 208 cc **************** Snow Blower by Briggs & Stratton from a local store. In December of 2019 I had to replace the Auger because it wasn't turning. I used the snow blower on time in 2020, and none in 2021, and now it doesn't start. I have tried fresh fuel and all and it still doesn't start. I have been complaining to this company since I purchased this snow blower, and they keep telling me to take to one of their service repair dealers. This has been the worst purchases of my life. This snow blower is still like brand new yet it has not provided consistent service.

  Business Response

  Date: 12/22/2022

  The Briggs & Stratton engine warranty on the customer's snow thrower was good for a time frame of 3 years from the date of purchase by the first retail consumer and covered against manufacturing defects and/or workmanship of the engine. It does not cover damage caused by improper use or abuse, improper maintenance or repair, normal wear and tear, stale or unapproved fuel, or debris in the fuel. Based on the description of the issue, it sounds like this may be a fuel related problem.  We understand the frustrations of fuel-related issues. Carburetors are manufactured per EPA emission standards.  All engine companies must manufacture the carburetor following all of these regulations. Due to the Ethanol (and other chemicals) content, fuel can go stale (turns into a varnish) in as little as 3 weeks. The ethanol will also attract condensation resulting in water in the fuel.  It is highly recommended that a fuel stabilizer with ethanol treatment added to new fuel is run through the engine, especially prior to storing the unit, in an effort to combat the problems caused by chemical additives in the fuel.  The customer's snow thrower/engine is outside of the warrantied timeframe and is not eligible for warranty repairs.

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *****,
  
  
  Thank you for your response. While the engine situation may be trivial, I did not file the complaint with the BBB for that reason alone. You are correct that I purchased the snow blower in December 2018, but as I mentioned in my complaint, the first year of ownership, 12/2/19, I had to have the paddles replaced.. I contacted your customer service department and I received the same speech that you delivered, "for manufacturing defects and/or workmanship. It did not cover damage caused by improper use or abuse, improper maintenance or repair, normal wear and tear, stale or unapproved fuel, or debris in the fuel." This appears to be the "off the hook" statement for Briggs & Stratton.
  
  
  Going forward, I must have used the snow blower 2 or 3 times in 2020 and none in 2021. I have had this snowblower for four years and have used it 4 times and there has not been consistent satisfaction from the unit since I purchased it. Prior to purchasing your unit, I owned a Toro for 15 years and I never had to replace a paddle. The Toro NEVER failed to start, and it was a smaller blower.
  
  
  Prior to purchasing the Briggs & Stratton snow blower, I had not heard of your company, however, the ratings for the equipment were good, which is why I made the purchase. I have never been more dissatisfied with a piece of equipment than I am with your snowblower. Regardless as to the outcome of this complaint, I will post my disappointment on every website available, and I will NEVER purchase anything manufactured or produced by your company again.
  
  
  
  
  Respectfully,
  
  
  
  
  ***************************
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  battery was taken to a dealer to be sent in for warranty replacement on June 29, since then all I get is it is a supply chain issue, this is what they tell the dealer, but batteries can be found at Lowes and searching **** who have to get them from Briggs and Stratton. So how can it be a supply chain problem to replace my battery, my thought is that they do not intend to make good on my warranty. I would like to hear the excuse for this. The battery was still under a two-year warranty, it was purchased on Aug 7, 2020 and registered on Aug 11, 2020.

  Business Response

  Date: 11/16/2022

  The customer has been notified that we do not support the battery & charger but ************************* & ****** does. I provided the customer with the direct phone number to ************************* & ******. 

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year (2022) I ordered a toro lawnmower from ********** for $1,400. I did not use the mower until May. I put the lawnmower together and put the entire contents of the oil provided with the machine in. After 4 months of use and maybe ***** uses in September the machine practically blew up while idling. I was close to the machine and was fortunate the prices of metal that broke off didn't hit me. I contacted a local toro dealer as thats what their website says to do for warranty repairs. The engine has a 3 year warranty so I was confident a machine that broke this quickly would be covered by warranty. The repair shop called me to tell me Briggs and Stratton denied the warranty and said it was low on oil and it was my fault. I wanted to speak with someone from toro or Briggs and Stratton but they provide no method to contact them directly everything was relayed through the local shop. After much push back they had a Briggs and Stratton rep come out and again said it was my fault. I told them I did not agree with this and would pick up the machine. At this point I was told the engine had been taken apart and was in pieces and they wouldnt put it back together without a charge. I was never informed I would be responsible for putting it back together I was under the impression I would get it back in the same condition it was when I dropped it off. So now Im out $1,400 for a mower i used for 4 months and its disassembled. This has to be a defect for the oil to be lost so quickly or that it leaked. Its a 3 year warranty and some how after 4 months the oil is so low the engine exploded and they are refusing to cover the repair or even put it back together. I have/had many pieces of gas lawn equipment and have never had or heard of a mower being use for residential use lose oil that fast. I also think its highly irresponsible for a business to not speak to consumers who are unsatisfied with their product and only communicate through a third party.

  Customer Answer

  Date: 11/21/2022

  The response provided was it was my fault as the machine had low oil. It was not my fault and its very frustrating when a company makes so many assumptions. I used the machine from May to September and used it maybe a dozen times there the oil should not have gotten that low just from normal residential use. Many people I have talked to have stated they have had lawnmowers for years and never touched the oil and the machines still run great. There is a 3 year warranty on the engine and after only 6 months this should have been covered by the warranty as opposed to placing blame on me and the company taking no responsibility for their product. Its also widely discussed online that this engine is under powered and unreliable. 

  
  

  Business Response

  Date: 11/23/2022

  The customer engine will be shipped to ********************** and ********************** for a quality dispute. Once the inspection has been complete the Quality Team will make the final decision on whether the warranty with be approve or denied.  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Toro 22" Smart Stow Model ***** on June 27th, 2021. Before using it the second season we changed air filters for the second time, after a few hours of running it got very loud and quit running. I took it into a certified Toro dealer Up North ******************************* in ***********, **. They were very helpful, **** told them it was an engine issue so needed to be serviced by an authorized Briggs&Stratton service center. We then took it to *********************************** as they were a certified service center. They had to take the engine apart and provide a number of pictures to Briggs & Stratton for the warranty. The warranty work was declined saying "there was a dull gray finish on the cylinder wall, connecting rod and piston skirt. Dirt may have come in from air filter." In one year we had changed the air filter twice along with servicing oil! They even state you don't need to change oil. I have had engines last over ten years in this same environment. I feel they are not honoring their warranty. Toro customer service gave me the ******************** number to call and it keeps hanging up on me so I cannot reach anyone. I have not had a mower all summer and am out a $400 mower after one year. This is not acceptable!!

  Business Response

  Date: 11/16/2022

  Attempt to reach out to the customer to discuss his case. Our ********************** and ********************** tech is requesting more pictures of the air filter and carburetor. Once we have the pictures and reviewed them we will than make the final decision on the customers repair. 

  Customer Answer

  Date: 11/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have sent the additional pictures requested for review but I do not know why more pictures were required since the service company said they already sent multiple pictures for review.
  
  Regards,
  
  *********************

  Business Response

  Date: 11/23/2022

  After our engine Tech Support team reviewed the pictures it has been determine that the engine failed due to dirt ingestion. The customer has been made aware of the denial. Briggs and Stratton has informed *** that he does have the option to send in the engine for a Quality Dispute but that would be at his cost. 

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am greatly disappointed with B&S!!  I don't believe their warranty is any good.  I followed all the maintenance items they say to do and they claim there was still dirt ingested into the engine.  As an engineer, there is a failure somewhere in their design for this to happen.  Did B&S do a failure analysis when they designed this engine to make sure there was no way dirt could get into the engine?  Why should I pay to have them look into the engine more as this is still under warranty so they should pay to have the engine shipped to them.  It would be in their best interest to get this engine and analyze it to make sure this does not happen to someone else or don't they really care about the reliability???   I followed their service guidelines and only had this mower one year and it failed!!  This should be covered by warranty and fixed.  I am now out one season of using the mower along with the $400 I spent on it and all I have is a box of engine parts!!
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Husqvarna riding lawn mower in March 2020, I have used the lawnmower now for 2 years. In August of 2022 the engine completely seized up on me. I took the mower to a True Value in ********** ********* for service as the lawn mower is under a 2 year warranty. I spoke to ********* previously, there was a BBB complaint filed against them as well. They advised me to bring the mower to True Value and it would be handled, so that is what I did. I get a call from True Value stating that my claim was denied due to lack of maintenance. This Lawn Mower has only been through 2 seasons. I have replaced the oil in the engine in September 2021. There is no way that an engine would completely seize up within 2 years of purchase. After the engine seized, the lawn mower sat for 3 months and has not run since. I will also be reopening my claim with Husqvarna as well. If they are not able to *************, I will be looking for reimbursement for the purchase of the mower.

  Business Response

  Date: 11/08/2022

  After carefully review the customer case. ********************** and ********************** will be shipping in the engine for a Quality Dispute. 

  The engine will be analyzed by our engine Quality Dispute team. The customer has been notified that his engine 

  will be shipped into our ********* location for an inspection. 

  Customer Answer

  Date: 11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau: I will agree to this for for now, however, in my interactions with Briggs and Stratton. I was lied to twice on the phone call by the representative. I have also communicated with the local dealership that had disassembled my mower engine, and they determined that the problem was a manufactures default. So between me being lied to twice and the dealer advising of what the problem is I am not too confident that I will get the results that I am looking for
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ********************************* purchased a Craftsman mower with a Briggs and Stratton engine on 5/07/22 it broke down 3 months into using it. The automated phone for Briggs and Stratton sent me to ********** of *********** who currently is waiting on Briggs and Stratton to help pay for the repairs. its been 2 month and I have tried contacting Briggs and Stratton myself by both phone and email to no avail. At this point if they wont help me fix their POS engine I want a full refund for their product. The product is under warranty for 1 year through B&S and then 3yrs warranty for Lowes after.

  Business Response

  Date: 10/28/2022

  Warranty claim has been approved, Once the engine becomes available it will be ship to the dealer for repair.