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Business Profile

Information Processing

Fiserv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Processing.

Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiserv, Inc. has 25 locations, listed below.

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    Customer Complaints Summary

    • 418 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is holding $19,100 of mine since Sept 02/2022. I was told by ************** to refund the transactions as I was proven to be a risk. I did and still no refund to my customers account . The refund needs to be done NOW. *********************************** Car room

      Business Response

      Date: 11/01/2022

      ************************,

      Thank you for contacting us with the stated concerns. We appreciate your patience while we researched the transactions on the merchant account. 

      The refunds have been processed as of today, 11/1/22. We have no control over the bank and when they post the refund to your cardholders account. However, most refunds post within 3-5 business days. If they are not posted within that time frame we would suggest the cardholder reach out to their issuing bank to inquire on when they will see the refund.

      Please do not hesitate to reach out to us should you have any further issues or concerns.

       

      Thank You,

      Fiserv

       

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a contract with ************ Clover Merchant account also known as Fiserv and other affiliates. I signed the contract 6/4/2021 I told I was a small business my volume in only about ***** amount. Per the contract attached I would be charged ****. Some where alone the the line they started charging me fees. I call the agent who I signed up with through I-think financial credit union. He fixed my account because the fees would be waived based on my volume. I never used he pos system with Covid it been slow restarting. The company started charging my account ***** sept and various amounts since then. I called found out I was now being charged ***** per month. I told them as a Small business owner I cant afford that and I haven't used the pos since I brought it how can I cancel. I was told twice they cant cannel the account. One person said I would have to pay an early termination fee. You want to hold me to a contract that you signed also and won't hold your end of the contract. They are running my account with various fees and rejection fees because I cant afford this. Now they say I owed them 30**** I need them to stop over draining my business account how am I suppose to settle this. If they keep hitting my account every other day. I'm being bullied nor will they honor their agreement in the contract. I have an email where one lady said she would have finance refund me and waive the fees. Never here'd anything back from that. I need HELP. PAGE 5 monthly minus amount fee says ****.

      Business Response

      Date: 11/01/2022

      **. Business,

      Thank you for contacting us with the stated concerns. We apologize for any confusion regarding the agreement and fees. When the account is signed and set up there is listed your projected processing volume. As you have not processed any sales you have not meet the signed volume amount. Fees are subject to change. 

      In order to resolve, we have waived the cancellation fee and closed the account. The current collection balance of $297.95 has been waived.  

      Please do not hesitate to contact us should you have any further questions or concerns. 

       

      Thank You,

      Fiserv

    • Initial Complaint

      Date:10/20/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fiserv has been holding funds from two of our companies, over $400,000, for over 6 months. They were our credit card processor and they said we had suspicious activity due to an increase in business. We have submitted every form, and every request they have and they refuse to release our funds. The only answer we can get from them is that "it is not eligible for release" We need our money and a way to fix this.

      Business Response

      Date: 10/20/2022

      ****************,

      Thank You for reaching out with the stated concerns. We are unable to locate your merchant account with the information provided. Please respond with your merchant numbers, business name and business address so we can access your account and assist. 

       

      Customer Answer

      Date: 10/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have attached here the Merchant ID for both of our accounts totaling over $600,000. 

       

      *********************** / ************ - Case # 81565585

       

      Legal Name: *********************** Merchant ID: ************ 

       
      Regards,

      ***********************

      Business Response

      Date: 10/26/2022

      Thank you for providing the additional information. We can confirm that after a security review of the accounts funds were released on 10/24/22.

      We appreciate your patience while the review was being completed. Please do not hesitate to contact us should you have any further issues or concerns. 

       

      Thank You,

      Fiserv

      Customer Answer

      Date: 10/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clover/Fiserv has closed my account. Ive returned the card processing machine I bought. They still have not given me my funds they have on hold for no reason given to me. They have a customer service protocol that does not give you any info or reason. They just take your money and hold it. Thats theft. Its been over a month and they have over $2000 from my small Business. They can be the reason I close! I need someone to reach out to there security department because is as merchants have no way of talking to anyone but a rep they have that can not give us any assistance. They have not reached out to me once. Can you please help have them return my money. I added a phony letter they have sent me from this rep that was suppose to coabtact me and never did. And is lying and puttin in notes of my case number. Im upload you can see she gave me non working number to call her. Phone number does not work you can try. They keep stalling and I believe they use our money. By the looks of these complaints it looks like scam and they are freezing everyones money.

      Business Response

      Date: 10/26/2022

      ************,

      Thank you for contacting us with the stated concerns. We apologize for an confusion and lack of information provided to you. 

      The merchant account was closed on 9/21/22 by our ******************** Funds will be held for 60 days at which time it will be reviewed release pending any chargebacks or account issues. Please feel free to contact us after 60 days has passed to request the review. 

       

      Thank You,

      Fiserv

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account (************) with Clover and was a victim of fraud. I customer used a stolen credit card to attempt to purchase products from my website. Clover's security risk department held the funds ($3,175) an reached out to me to resolve the matter via email. I replied answering all their questions. In the meantime I also got a chargeback on my account for the amount that they had been holding. Since the chargeback has occurred there is no reason for them to continue to hold these funds. I've called customer service several times to contact this department to resolve this matter but no one has been able to contact risk management and it has been over 4 months with no resolution.

      Business Response

      Date: 10/26/2022

      **************,

      Thank you for contacting us with the stated concerns. 

      The funds were released on 10/21/22 and the deposit should be in your bank account. 

      Please do not hesitate to contact us should you have any further issues or concerns. 

       

      Thank You,

      Fiserv

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a merchant account with Fiserv. My understanding is that from the time I process a credit card transaction, there is a 3 business day funding delay. On Wed., 9/14/2022, I processed a transaction in the amount of $4971.55. These funds should have been deposited into my bank on Mon., 9/19/22. However, I still do not have the funds as of today (10/12/22). I have made numerous telephone calls & have spent more than 10 hours trying to resolve this issue. Each representative and/or supervisor has promised a resolution and/or response within "x" time frame, and yet no one from Fiserv has contacted me, nor have I received my money. During one of my telephone calls, I was informed that in addition to the $4971.55, Fiserv is also holding an additional $418.19 in reserve (or RPP), which should have been released to me. However, I have no record of receiving these funds either. Today I processed another transaction in the amount of $4363.85, and I'm left to wonder whether I will ever see that money either. Supervisors have speculated that my money is being held by their Security team because when I initially set up the account, I had estimated my average sale to be around $3K. However, all of my transactions in the past year have been more than $3K. Following their internal procedures, they have emailed the Security team on several occasions requesting that they release my funds, but no one from that department has responded. Both representatives and supervisors have stated that there is no other option than for them to continue emailing an unresponsive department. As a small business owner I rely heavily on timely funding of my transactions, and as a customer who pays hefty fees to process credit cards, I believe there should be a formal complaint process at Fiserv and/or another level of escalation where issues like this can be addressed in a timely manner. Refer to investigation ticket #IP11705121 Case #********, ********, ********, ********, etc.

      Business Response

      Date: 11/01/2022

       Thank you for contacting us with the stated concerns. 
      We were unable to debit fees for September processing causing the account to go into collections and a hold was put on funding to collect the amounts due.
      The hold has been removed, collections fees were waived and funds were released to your bank account. Please allow up to 72 business hours to receive the funding. 
      Thank you for your patience while we reviewed your account. Please do not hesitate to contact us should you have any further questions or concerns.

      Thank You,
      Fiserv

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my business up for merchant processing with **** of America in March of 2016. The promise of the representative was my transaction costs would not exceed 2%, a cost that I could/would absorb for the convenience of accepting credit card payments. The costs quickly exceeded 2%, 4-5% typical and I stopped using the service when fees exceeded the amount that I processed through my merchant processing account for a month; but, my problem is not with **** of America. In or about July of 2021, **** of America sold my account to FISERV. I did not use the account and accepted payment of the $16.95 monthly payment to keep the account alive as a backup to the merchant processing solution that kept transaction fees below 2%, on average and on a monthly basis. My problem with FISERV began when I needed to Audit Customer Payments entered into my accounting system from a record of authority (i.e. my merchant processor). I simply wanted to know what credit cards payments were processed (i.e. Customer, Amount, Date) on my account. I spent about 15-hours on the phone, was promised a report would be sent to my email; but it never was sent. Accordingly, I closed my account (Merchant # ************). After I closed my account (now closed), FISERV continued to charge my account !!! When I called to receive a credit, I waited on hold for 50-min; then, when a CS Rep got on the line she spent another 30-min on the phone. We identified not only the single $16.95 charge; but also, several hundred dollars in "unidentified" charges that were also automatically deducted from my business checking account. Then, after being on hold /talking for 1-hour and 20-minutes, my call was disconnected. No call back was received...No adjustments were received. I feel not only disrespected as a customer, I feel cheated; and, I am a lawyer... How do other customers feel?

      Business Response

      Date: 10/17/2022

      Thank you for contacting us with the stated concerns. We apologize for any frustration caused when you were attempting to get assistance with your account. 

      Per your request the account was closed on September 20, 2022. The last fee debited from your account was August fees on September 2, 2022 for $16.95. Fees for August would be valid and therefore no refund would be due. 

      In regards to your statement that hundreds have been removed from your account please provide the date and amount in question as we are not showing any large debits/fees to your account. Monthly fees are $16.95. During the month of February and March our attempts to debit the monthly fees were unsuccessful as they were rejected back to us by the bank stating funds were not available. Per your merchant agreement an ACH Reject results in a reject fee of $15.00. Therefore, the fees debited in February and March were $31.95. In addition, as we were unable to debit our fees this caused the account to go into collections which caused a collection fee of $50.00 added to the account and debited in April. 

      Please reach out if you are still requesting a report of the transactions processed on your account as we would be able to provide if still needed.  

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We leased a mobile processor with Clover in August 2022. Our merchant number is ************. We had a small pop-up on August 13th but didn't have the **** for our business until September, 26th 2022. Payments were deposited within three business days for our pop-** in August but we have not received any batch deposits since our first day of business (****) for six days. When I have spoken to Clover, which is not an easy task, I was told that there was a hold because we are new and that the funds would be deposited on Friday, September 30th. I called end of day on Friday and was told that there were technical difficulties and the funds would likely deposit on Friday evening. Today was our sixth day of business and no money returned to us from our Clover processing system. I am concerned the money will be held for an indefinite amount of time, and haven't gotten any valid explanation from Clover as to why it's being held or when it will be available. They keep kicking the can. I trusted Clover and Fiserv when we started this venture. This is a terrifying situation to be in, without knowing when we will receive our money - and I don't know if we should keep using the *** if the funds aren't going to come back to us. We were planning to scale up quickly but we need to remain liquid to do so. My desired outcome is for Clover to finish sending us our money and get back on track as quickly as possible.

      Business Response

      Date: 10/06/2022

      Thank you for contacting us with the stated concerns. 

      The merchant account was established with a three day funding delay on payments. We have reviewed the account and as a result the delay has been removed. Going forward funds should be deposited with ***** business hrs. 

      Do not hesitate to contact us should you have any further questions or concerns.

       

      Thank You,

      Fiserv

      Customer Answer

      Date: 10/06/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fiserv. Is apparently who handles fraud risk for merchant services for Clover Credit Card Services. I am a truck repair facility and I process my payments through Clover. I have been using them since April 2022. My transactions have grown in frequency and dollar amounts as my business grows. I had two transactions of approx $14,000 with the same company who used their corporate card for payments. First transaction on Aug 31st funded within a few days. Second transaction done on Sept. 15th, never funded. After a week awaiting funds, I called to inquire. Well over an hour on the phone, and transfers between 5-7 different people, I was told it was in fraud risk and there was nothing I could do but fill out a form which had not been sent to me at that point. On Sept 19th, merchant svcs withdrew over $500 from my account for the fee from the transaction I am still not paid for. The following day I received a questionnaire to be completed to detail my business and transactions. I was required to send in 3 months of bank statements and the 2 invoices in question. After numerous calls for explanation I was instructed to complete the questionnaire and supply the requested documents and only then would I have a response in ***** hours. Requested items were submitted Thursday Sept. 22. To date, I still have no answer. My follow up emails go unanswered, and no matter who I speak with they will not transfer me to the ***** I am told is the only one to handle the issue (Fiserve). All I can do is leave a voicemail which is never returned. Furthermore, since this has transpired I am unable to fully operate my business and continue to take credit card payments. I'm a small business with payroll, bills, rent and expenses for repairs. FISERV. is withholding my rightfully due funding, with ZERO communication.

      Business Response

      Date: 10/13/2022

      Dear *********************,

      Thank you for bringing your concerns regarding youre the security hold on your merchant account ending **** to our attention.

      Risk has completed the review and we show all funds transferred to your checking account on 10/10/2022 in the amount of $14,752.43

      We believe this fully addresses your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.


      Respectfully,
      Fiserv

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact them multiple times but I am left getting no response so I'm filing a complaint to BBB to get the attention of Clover and get my payments processed. Clover is holding almost $38,000 of our funds due to risk management. I answered all their questions and provided all documents they required on August 31st, 2022 but I haven't heard anything from the last email although I replied multiple times to get an update. I also tried to call Fiserv, and they set up a meeting with ******************* 3 times but none of the meetings were kept. NO ONE CALLED ME FOR THE MEETING. It has been more than a month and still, Fiserv hasn't released funds. My business is a legitimate business and documents are all submitted to them for review. I urge BBB to please take a look into my case as my small business requires funds to be released ASAP to run the business. My MID is ************.

      Business Response

      Date: 10/13/2022

      Dear ***************,
      Thank you for bringing your concerns regarding youre the security hold on your merchant account ending **** to our attention.
      The hold was placed on your account because you processed large foreign transactions, the did not validate. Also, the business is not financially supportive of the processing transactions of this size.
      The account will be reviewed again 90 days from September 15. Provided no chargeback disputes have been presented by the cardholders or their banks your funds will be released. However, the 90 days to review restarts if there are any disputes presented.
      Please reach out to customer service at ************, after December 14, 2022, to initiate the review.
      We believe this fully addresses your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
      Respectfully,
      Fiserv

    Fiserv, Inc. is NOT a BBB Accredited Business.

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