Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv Inc

  3031 Airpark Dr N Flint, MI 48507-3471

• 

  Fiserv, Inc.

  19615 Russell Rd Kent, WA 98032-1115

• 

  Fiserv, Inc.

  600 Colonial Center Pkwy Lake Mary, FL 32746-4764

• 

  Fiserv, Inc.

  301 Main St Lewiston, ID 83501-1819

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant ID ********************************* has been withholding customer funds ($11,190.33) from my business since June 17th. We had several large transactions as soon as we received our account. Shortly after, risk mgt opened a review as the amounts were larger than anticipated. Clovers CS team scheduled calls with Risk Mgt who would never call us back. They then provided false call logs stating times they called. We sat by the phone over 4 calls that never came through. We finally got a helpful CS rep after weeks of calling who reached ***** and ******, the manager in charge of our Risk review. ****** reached out to all of the customers who placed charges and verified the transactions were legitimate. ******* clear words to me were that everything checks out and that the funds would be released within ***** hours. That was July. It is now September 26th. After waiting on the deposit of our funds to no avail, I reached out to an attorney who made contact with Fiserv (Clover). Not long after, our account was CLOSED on their end, saying our account was high risk. Thats fine, we postponed using the system as the funds were held. We have been in business over 3 years with over ********* in annual revenue. What Clover doesnt tell you when you sign up is that they can hold your funds for up to 11 months after closing your account. This was clearly retaliation for getting our legal team involved. Given that Clover verified all of the transactions with customers as legitimate, why are they still holding our money? Fiserv are the ones doing fraudulent practices and will hold your money past any reasonable timeframe they promise. Im tired of the lies and false promises. Looking at other complaints here they do this to so many companies. You run the risk of serious financial harm to your business using this processing company. Its looking like Court is the only way well get our money

  Business Response

  Date: 10/03/2022

  Dear ****************,

   

  As we have previously informed your attorney's office funds will remain on hold for 60 days from 9/27/2022.  This is to insure that all product is delivered and no chargebacks are brought against your business. Please reach out after 11/27/2022 to request the review of the account and release of the remaining funds.

   

  Respectfully

  Fiserv

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again, another false statement. On 8/26 Fiserv informed my attorney that the funds would be released on October 23, 2022. Services rendered were in person parts installation with the exception of one transaction which was for steering components shipped to an out of town customer. We can provide tracking for that and receipts for all installation of the remaining transactions to prove they are completed. I have already fulfilled all of the services at the expense out of pocket. Fiserv has reviewed the transactions and confirmed with customers. You have absolutely no reason to be withholding these funds any longer. It is well past the window for chargebacks among most banks by now as these transactions are from June.  Our company has been operating since 2019 and have never had a chargeback on an service within our store.  I am requesting the entirety of the funds be released now. Youve held the funds long enough to protect your interests and at this point are causing significant harm to my company. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/07/2022

  ****************,

  Our risk team has advised they are able to release the remaining funds.  Please advise if the checking account we have on file is still active and able to receive the deposit or if a check should be sent to your listed address?

   

  Respectfully awaiting your response,

   Fiserv

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  All of our banking information is still the same. What day will the funds be released?
  
  Regards,
  
  ***********************

  
  

  Business Response

  Date: 10/13/2022

  ****************,

  Thank you for your patience.  We have been advised by our Risk team that  $11190.33 was released to the checking account on file. You should expect the funds in your bank account within ***** business hours.
  
  Thanks,
  Fiserv

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my Entergy bill through bill matrix on September 1, 2022. The transaction was posted September 2, 2022. On September 26, 2022 my service was cut off due to nonpayment however, I made a payment through bill matrix which was not posted to Entergy my account. The $305 toward my Entergy bill was taken by Bill matrix out of my chase bank account.

  Business Response

  Date: 10/03/2022

  Dear *****************

  We believe this is a mis-applied payment, but are unable to confirm with the information provided. Please provide your Entergy account number? And if you have moved recently or have changed account numbers? 

  Thank you

   

  Respectfully awaiting your response

  Fiserv

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I filed a complaint against this company on 1st September, 2022 about our funds being held up without any cause. Our complaint number is 17808079.They took a week and released our funds, and we were happy about it. After they released our funds, they are again stopping our funds to be released and now from last 1 weeks we are not getting any funds accumulating to estimate $27K.Today, I called them to ask about the reason and they responded back by saying that they are held by risk management team again. Also, we not received any correspondence from them and they have held up our funds for 1 week now. We are again getting into the same dilemma but we were assured that this would never happen again. Please check into this as a small business our survival is only with our cashflow.Thanks ********** MID: ************

  Business Response

  Date: 09/29/2022

  Dear **************,

  thank you for bringing your concerns to our attention.  We have been advised our our ****** Client Support team that they were able to contact you and the issue has been resolved.

  Should you have any additional questions or concerns, please do not hesitate to contact us.
  

  Fiserv

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We CLOSED ************************* the end of March 2022. We CLOSED/CANCELLED our credit card machine and NO longer have it. We got a bill in April 2022 for over $300.00 and it was paid they keep billing us for statement fees, pulse annual fee we there is NO CREDIT card machine or purchase being made. Everything has been closed out as of 03-31-2022. I have call spoke with a **** he said he took care of closing this out. I do not owe them any money and feel they are harassing us. I have reached out to them more the once and no response I also sent a letter to the address on the statement came back NO SUCH STREET UNABLE TO FORWARD. I spoke with other companies they said they had the same problem when discontinuing the credit card service. We feel they are harassing us and the BUSINESS IS GONE/CLOSED.

  Customer Answer

  Date: 10/07/2022

    I am sending this email to confirm that Fiserv/*********** has responded to my complaint and resolved the issue.  ***************************** contacted me on 10/04/22 and was very helpful and took care of the problem.  ******** also sent me an email (10/06/22) confirming Fiserv has agreed to STOP collections  and eat the collection amount due.  **************** was very helpful and responded in a timely manner.  I want to thank the BBB for helping me get this resolved I have been working on this for far to long.   

   

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi this company associated with clover have held my funds for 3 weeks now. Ive provided all information they asked for. I am a small business and my business runs daily on payments I receive. They already took there fees out for these payments they have held. There is Bo contact info or anyway for us to talk to the security department who holds the fees. They say they will contact you back but dont. I have all the mails of appointments which they made me wait by the phone and not one call. They still have my funds frozen. This will cause my business to shutdown its effecting my life very badly. Please help thanks

  Business Response

  Date: 09/29/2022

  ***********,
  
  While we understand the inconvenience having your funds held causes, per your contract funds can be held if we believe there is potential risk.  I would ask that you check your spam folder as we have sent multiple emails to you advising the funds are being held and the next review will be 11/20/2022, to determine if the risk has been alleviated.  Pending results of the review on 11/20/2022 we will release the funds or continue to hold for additional review.  One point but not limited to will be there needs to be no disputes from the customers for a minimum of 60 consecutive days.
  No additional consideration of the release of funds will be taken until the next review date.
  
  
  9/26/2022            19:15:53               OTHER-CX Support Process -, Deposit/Batch - Withholdings - Risk / Security Reserves Task: Call: Email merchant with the information next review from RIsk will be on 11/20/20/22                       
  
  9/26/2022            19:11:18               OTHER-CX Support Process - Deposit/Batch - Withholdings - Risk / Security Reserves  Task: Call:Called the merchant @ ********** call going straight to voicemail, left message next review from Risk will be on 11/20/2022.                                                
  
  9/22/2022              14:18:02                 OTHER-CX Support Process -, Deposit/Batch - Withholdings - Risk / Security Reserves -********************* [email protected] By:Agent - Task: ADDITIONAL NOTES: Security/Risk Response Received                                    Follow up emaill Sent to the merchant.  Hello  The funds are not eligible for release  Thank you  Credit Risk Analyst     
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a new account with clover, I gave the appropriate figures of how much I will be running through the account. The first three went through perfectly. Then h*** broke loose, they are holding $2600 and will not give it back to me. I have sent them everything they needed and was on the phone (audiotaped) for hours trying to get this resolved. After looking at previous BBB complaints, I see this is something they do quite often for hard-working people. This caused major problems with my bank account. It's too bad I would have referred them to other businesses that I work with, I wouldn't recommend them now to a pile of donkey doo.

  Business Response

  Date: 09/26/2022

  Thank you for bringing your concerns to our attention. After review of the account we are able to advise that our our security team diverted several transactions to a reserve in order to validate their legitimacy. After discussion with the merchant these transactions were determined to be unqualified as they were processed on the merchant's own card. The account has been closed, and the funds were released to the merchant's bank account on 9/23/2022. Please allow 2-3 business days for the funds to be available. Thank you. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my wallet in may 2022. I canceled my debt card with money network. I received a letter stating I needed to send verification of ID. I had lost my wallet so I didnt have a copy to send until late June 2022. I mailed a copy of my temporary ID along with copy of ss card and electric bill. Once I received my actual ID I mailed that along with my electric bill again. This was in late June. I faxed the information without a response. I had my little brother fax it for me in case I did something wrong. This was on Aug 16th. When I spoke with money network, they said they didnt receive it then said I sent it to the incorrect number because I dialed a one first. We are in different area codes. The man asked me to fox again without the one so my brother did that for me and the and of course it wouldnt go through previous to trying rhst I told the man It was completed, but he insisted I sent it to the wrong number. I also emailed the information again in both Aug and September. Many times when I called in July I was unable to get through to a person because I was on hold for 20 and 30 minutes. The time I got through the wait was 40 minutes but I wasnt even able to be helped because *** was told my phone number and email didnt match their records. I feel I keep sending requested information without any results and kept getting told I need to wait 10 to 14 days for a response to a email and 3 days for a fax. I have done both along with mailing to the **** Box. I would appreciate any assistance you could give any getting my card sent to me. This card has money on it!!! I need access to funds!!

  Business Response

  Date: 09/09/2022

  Dear ******, 

  We have been unable to locate your account with the information provided in the BBB complaint.  Please send additional information to *********************************** so assist in our resolving your issue of not receiving the replacement card.  Please do not put any information on this portal.

  Things we can use to help locate the account are:

  Date of Birth

  Last 6 of your social security number

  account number from a statement ********************************************* sent you

  your name as it is printed on the card

  if you listed a phone number on the account, the phone number

  Respectfully,
  ***********************************
  Presidential Liaison, Regulatory Compliance

   

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/12/19 ****************** began using Clover's Merchant Services (account # ***************** and remained a customer of theirs until 1/20/21, at which time we requested to cancel services. We were sent a Merchant Services "Close Merchant Account Request Form" to which we filled out and faxed as instructed on the form Clover provided. Our bookkeeper realized we had continued to be charged by Clover a total of $2756.30 from 3/2/21-8/1/22. I quickly notified Clover of the neglect to close our account and requested a refund since there were NO SERVICES USED from the request of the closing of our account with them on 1/20/21. I was informed by customer service (***********************************) that we had not closed our account and would not be eligible for a refund. I emailed a copy of charges and the original form we had faxed to them of which he denied as being ever receiving BUT does admit that faxes are "difficult to find". As a fellow business, this company's practices seem less than honest and fair. We were delighted with the over all performance of their software and credit card processing while their customer service and equipment were lacking.One other note I would like to make, for the month of January 2022, they charged our bank $208.85 when all other monthly charges had been and continued thereafter to be $149.85. We are uncertain why that charge was more. Thank you for your help in this matter.

  Business Response

  Date: 09/16/2022

  Thank you for brining your concerns to our attention. We have provided your complaint to the independent sales office (ISO) who is responsible for the maintenance of your account. They have provided the following response:
  
  *****************************,
   
  Thank you for your review.  Please note that requests for closure must be received in writing and signed by the authorized person on the account, in accordance with the terms and conditions of the commercial agreement between the parties. We were unable to locate a record of closure pursuant to the agreement on or about January 20,2021. Although fees charged in connection with your merchant account were valid, we will issue a refund in the amount of $2,756.30 as a courtesy. Please allow 3 to 5 business for processing.
   
  Thank you,
  Paysafe

  Customer Answer

  Date: 09/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charge on my credit card. Billmatrix though Fiserv. Lots of phone numbers that dont connect. Phone number listed does not pick up and disconnects. Need Fiserv/Billmatrix to get my money back to me. And establish a web site with both company names listed WITH a working phone number. Seems like they need a new IT person. Or is this company participating in fraudulent activities?

  Business Response

  Date: 09/08/2022

  Dear *****************,

  Thank you for bringing your concerns to our attention would like to assist you however we need additional information to do so.

  Please send the full card number or routing and account number associated with the transaction so that we can locate it and provide a resolution for you. 

  Please send this information to our secure email *********************************** and include the BBB case number in the subject line.  Please do not put this information on this complaint file. 

  respectfully awaiting your email,

  ***********************************
  Presidential Liaison,
  **************  Toll Free

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a painting business owner who used Clover to process a payment for $25,000 from one of my bigger customers back on 8/18/22. I had submitted similar invoices to Clover when signing up with them to prevent transactions of that size from getting flagged as fraudulent. Unfortunately, this did not work and the payment from 8/18 was automatically flagged. But due to the invoice submission request on sign up, I tried to proactively call Clover on 8/19 to make sure no further documentation was needed from me. I was informed that nothing further was needed and to expect my funds by 8/22 at the latest. On 8/22 I was made aware of the flagging by someone calling to ask for further documentation, which I promptly provided. On 8/23 I was informed that the flagging process was going to take another 72hrs to complete so, at that point, I asked to have the whole transaction rejected so my customer could write me a check instead. ******************** then told me to process a 'refund' through their dashboard where I would be charged a refund service fee. I had not received any funds so I would not agree to pay a refund service fee. And since that time, they have held those funds from both myself and my customer. ******************** keeps telling me that Fiserv has control of the flagging process and Fiserv is refusing to speak to either of us. My banks' business account manager has escalated this to her corporate office and I've contacted a lawyer for advisement. I cannot seem to get in touch with a human who has the power to solve my problem. This has caused my company undue financial hardship and due to that fact I broke down and processed a "refund" on their dashboard. At the time of this writing, they have now had 16 calendar days and ********************************************** the computer age of 2022 that should be more than sufficient! As an A+ rated BBB business myself I am hoping you will be able to help expeditiously rectify my situation.

  Business Response

  Date: 09/08/2022

  Dear ***********************,

  Please be advised the refund of $25,000.000 was issued back to your customer on 9/7/2022.  There is a $.10 transaction fee which may be billed for the refund.  If you choose, you may call customer service after it bills with your monthly fees to request it be refunded to you. 
  

  We believe this fully resolves your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  

  Respectfully,
  ***********************************
  Presidential Liaison,
  **************  Toll Free
  ******************************************