Reviews

This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fiserv, Inc. has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

• 

  Fiserv CU Systems - Chicago Center, Inc

  135 S La Salle St #2412 Chicago, IL 60603

• 

  Fiserv, Inc.

  7000 E 47th Ave., # 1600 Denver, CO 80216

• 

  Fiserv, Inc.

  455 S Gulph Rd Ste 405 Kng Of Prussa, PA 19406-3114

Review Details

• Review fromEd T

  Date: 05/17/2023

  1 star

  Ed T

  Date: 05/17/2023

  Terrible company with 0 support competence. Try calling their support team and leasing team. Absolute complete garbage.

  Fiserv, Inc.

  Date: 05/18/2023

  Dear Mr. ****************** apologize for your experience please provide your merchant account details to *********************************** and we would be happy to assist.
  Thank You 
  Fiserv

• Review fromNate F

  Date: 05/09/2023

  1 star

  Nate F

  Date: 05/09/2023

  This is a horrible unprofessional and overall a garbage company to work with.- **************** is abhorrent. Entitled, work from home, children. Good luck speaking to an actual human unless they need something from you - The "Repairs" process is deliberately tedious and seems to almost discourage repairs as opposed to purchasing ******* - "Contact Online" - Nonsense, they are and have been aware that this option on their website is inactive and unusable - Online ordering is a mess and seems like the site was built by somebody that just learned to code HTML yesterday - It's really unfortunate that banks still prefer both this and Pax over the competitors. Move away from both if at all possible, they are both a nightmare when it comes to customer and any type of service

  Fiserv, Inc.

  Date: 05/12/2023

   Dear ******************,

  We apologize for your experience please provide your merchant account details to *********************************** and we would be happy to assist.

  Thank You 

  Fiserv

• Review fromAmir B

  Date: 05/02/2023

  1 star

  Amir B

  Date: 05/02/2023

  Worst company for merchant services. They charge you unreasonable rates, customer services in zero, you will be on the phone & suddenly they will hang up or drop your call. We cancelled our contract with them 4 months ago and they still keep charging us every month.

  Fiserv, Inc.

  Date: 05/05/2023

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send your merchant account/any other information that will aid in our research and resolution, to  ***********************************.  Please reference your Review ID in the subject line of any emails. Upon receipt we will be able to assist with the resolution of your stated concerns.

• Review fromTiziana C

  Date: 04/10/2023

  1 star

  Tiziana C

  Date: 04/10/2023

  This is the worst company to deal with. If I was not forced to use this company for processing my credit cards because of my franchise, I would switch to another company. If you are looking for a credit card processing company to deal with stay away from this one. 1 star is way too generous for this company. They tell you incorrect information and when you tell them they have incorrect information they insist they are correct. Stay away from this company

  Fiserv, Inc.

  Date: 04/13/2023

  Dear *******,Thank you for bringing your concerns to our attention. In order to assist we will need a bit more information. Please response to *********************************** and provide your merchant ID, the business name/address and also a brief outline of the issue.

• Review fromDenise S

  Date: 03/21/2023

  1 star

  Denise S

  Date: 03/21/2023

  I've received notices in the mail re: a balance that was processed. I do owe them an amount, so when I called, the customer service rep was so laid back and asked me if I was going to give him my email or not, red flag for sure. I had a knawing feeling in my gut because I thought I was being scammed. I hung up. So, are they a legitimate business or scammers? I wasn't comfortable giving this 'guy' all of my banking information.

  Fiserv, Inc.

  Date: 03/29/2023

  Dear ************************, Thank you for reaching out with the stated concerns. In order to assist we need to locate the account in question. Please email the notices you received regarding this concern and a summary of the issue to ************************************ Please reference case number ********. Thank You, Fiserv

• Review fromDiana S

  Date: 03/13/2023

  1 star

  Diana S

  Date: 03/13/2023

  I posted a previous review and did not rate accurately according to reasonable customer standards. I rate this company the lowest possible rating. It is almost impossible to receive service. I've been asking for help with my equipment and lease for several weeks and my rep or his manager does not return calls. Emails are not answered. I get referred to the same person with customer service. Very frustrating and a waste of valuable time! My husband is on it now. Maybe rep will respond to a man.

  Fiserv, Inc.

  Date: 03/21/2023

  Thank you for brining your concerns to our attention. Upon investigating your original BBB Review: ******, we issued a replacement cash drawer as a courtesy. If you need additional assistance you may contact **************** at **************. Thank ************************

• Review fromJames H

  Date: 03/01/2023

  1 star

  James H

  Date: 03/01/2023

  Do not use this service. So called Customer Service has no authority to anything for the customer except solicit more fee paying service. Best to file a complaint with CFPB.

  Fiserv, Inc.

  Date: 03/09/2023

  Thank you for reaching out with the stated concerns. In order to assist we need to locate your merchant account. Please email your business name, merchant number, business address, and a summary of the issue to ************************************ Please reference case number ********. Thank You, Fiserv

• Review fromRichard D

  Date: 02/27/2023

  1 star

  Richard D

  Date: 02/27/2023

  My bank uses Fiserv for (in theory) debit card monitoring. I say "in theory" because they have yet to catch a fraudulent transaction (which has happened twice that I've caught myself) but repeatedly question - and block - such suspicious activity as buying gas half a mile from my home address, ordering pizza within the same town I live in, and purchasing a meal at a restaurant in the town next to where I live. They also send text messages. If I didn't know they were working for my bank, I would swear they were scammers based on the horrible grammar & misspellings in their texts - including completely misspelling my name. I've been with my bank for decades but I'm seriously considering switching if I can find a local bank that doesn't use Fiserv.

  Fiserv, Inc.

  Date: 03/03/2023

  Thank you for reaching out with the stated concerns. In order to assist we need to locate your account with your Financial Institution. Please email your Financial Institution name, card number, address, and a summary of the issue to ************************************ Please reference case number ********. Thank You, Fiserv

• Review fromDale S

  Date: 02/22/2023

  1 star

  Dale S

  Date: 02/22/2023

  They took money that was not authorized $5000.00 from our account. Given the run around now trying to get it back to pay bills. That is alot of money for a small company to have taken out of our account when we closed the account and already paid in full .This amount was not any amount owed. Just a random amount they said was a clerical error.

  Fiserv, Inc.

  Date: 02/24/2023

  Thank you for reaching out with the stated concerns. In order to assist we need to locate your merchant account. Please email your business name, merchant number, business address, and a summary of the issue to ************************************ Please reference case number ********. Thank You, Fiserv

  Fiserv, Inc.

  Date: 03/24/2023

  We understand **** reached out to you to confirm it a misunderstanding and this issue is now resolved. We believe this addresses your concern, however, if you have any additional questions related to this concern please call customer service at ************.Thank ************************

• Review fromRobert

  Date: 02/21/2023

  1 star

  Robert

  Date: 02/21/2023

  I have owned and operated a smoke shop utilizing the Clover Point of Sale for almost two years. On February 14th our client reward services stopped working. At 3:45PM the following day (Feb 15th) we received an email stating that due to a new marketing partnership they are no longer offering client services to smoke shops. On February 21st I called their rewards sector at 844-***-1275 to try and retrieve a database or spreadsheet of all of our clients and their points balance. I was told they would be unable to provide what I asked for. I asked to speak to a superior and was denied. I then stated that MANY people have spent tens of thousands of dollars at our store and have racked up many points. When I asked "What do I tell my clients?" I was told "I don't know". This is an unacceptable rug pull on an entire industry with ZERO heads up and they need to be held accountable. I will immediately be looking for a new POS to use.

  Fiserv, Inc.

  Date: 02/24/2023

  Thank you for reaching out with the stated concerns. In order to assist we need to locate your merchant account. Please email your business name, merchant number, business address, and a summary of the issue to ************************************ Please reference case number ********. Thank You, Fiserv

  Robert

  Date: 02/24/2023

  Responded to email provided as follows (REDACTED):This is in regard to case number 11926912.MID#: ********Business Name: *** (*** LLC)Business Address: ***My name is *** and I own ***, a smoke shop.Week before, tuesday, our customer ******************** stopped working with no explanation. Wednesday at 3:45PM our accountant received an email stating Clover would no longer be offering client services to smoke shops due to a new marketing partnership.This is fine, but our clients come first and we have many that have spent upwards of $10,000 at my store, so not retaining point balances could really hurt me and my client base.I called Clover Rewards support, and was told there was nothing they could do, when asked what I should tell my clients I got "I don't know" as an answer.My business partner reached out and was told we would get a file with that info in ***** hours, instead we got an email stating we could retrieve this info from inside Rewards -> Rewards History through the dashboard. The thing is, when our client services were removed, so was the button.I feel they knew this when sending that email, I also feel there has been little regard for our clients and our well being as a company. No forewarning is also unacceptable. For a client based service I would assume there would be more care for the clients down the road as well.If we could get 24hrs access into our rewards system to retrieve them ourselves that would be fine, I'll add up every client's balance by hand if need be. Either way, my clients come first, thus their point balances do too.Thank you for your time and any help you can provide.

  Fiserv, Inc.

  Date: 04/04/2023

  Thank you for bringing your concerns to our attention regarding your clients Clover reward points. We attempted to obtain any information available relating to your prior Clover Rewards and unfortunately we were advised this information is not available. We apologize for this inconvenience. Should you have any additional questions, please contact your customer service at **************.