Reviews

This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fiserv, Inc. has 25 locations, listed below.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

• 

  Fiserv CU Systems - Chicago Center, Inc

  135 S La Salle St #2412 Chicago, IL 60603

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  Fiserv, Inc.

  7000 E 47th Ave., # 1600 Denver, CO 80216

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  Fiserv, Inc.

  455 S Gulph Rd Ste 405 Kng Of Prussa, PA 19406-3114

Review Details

• Review fromJeffrey J

  Date: 09/09/2024

  1 star

  Jeffrey J

  Date: 09/09/2024

  Absolutely HORRIBLE! I have a money network card through their company that had TWO fraud transactions on 8/27 out of ***********, that dame day 8/27 a CS rep Sandra helped me file a fraud dispute cancel my card and send in a dispute/provisional credit form here it is Sept 9th & I've called them 4 times & now have to wait another 24/48hrs for their "dispute/fraud team" to see if they received 1 of the 3 emails I have sent to try and get my money!!! I'm not sure how in 2024 you can't look and see there were 3 emails sent & update the account when I'm a victim of FRAUD & from what I'm hearing people say Money Network has been dealing with this constantly as if it's coming from inside!!!!

  Fiserv, Inc.

  Date: 09/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $340.00 on September 10, 2024.

  
  If you have any additional questions or concerns, please contact **************** at **************.
  

  Thank you,
  Fiserv
  

  
  

• Review fromAntony F

  Date: 09/06/2024

  1 star

  Antony F

  Date: 09/06/2024

  After around a month of attempting contact with your company in order to resolve suspended batches running back to the first week of July with totals exceeding $10,000. Today I have attempted to login to my merchant dashboard, to which I have found my information is now "Invalid".This entire process has just simply been ridiculous, especially after my phone call with your risk representative where she assured me there have been no problems with my account and to keep using the merchant, just to have funds held when there are sufficient funds in reserve already. I have attempted multiple times to contact your risk team, staying on hold for sometimes over 2 hours with no contact.Still have no explanation of anything after 2 months

  Fiserv, Inc.

  Date: 09/10/2024

  **************,

  Thank you for reaching out with the stated concerns. 

  Please email your merchant number, business name and contact name along with the issue. We would be happy to research and assist. 

  Thank You, Fiserv

• Review fromverna t

  Date: 08/29/2024

  1 star

  verna t

  Date: 08/29/2024

  I urge all smaller businesses to stay away from Fiserv. It is the worst company I have ever dealt with. One or more of the platforms is consistently "down". It negatively impacts our customers daily. Not user friendly in the slightest. When you have an issue or the system is not working correctly you can't talk to a live person (They apparently downsized and laid off many of the staff) You have to place a "ticket" and on this ticket you indicate how urgent the issue is.....it has taken multiple days in some cases to get a response from help team even if you indicate that the matter is urgent. There are so many platforms that you have to log into to perform the simplest of tasks. The one good thing that they have is salespeople! They can sell this to small businesses by making big promises but in reality, they can potentially ruin your business. I have spoken to several of the "help desk" people who had no clue how to help. Our small bank has had this platform for over a year and we already cant wait until the contract is over. It is awful.

  Fiserv, Inc.

  Date: 09/04/2024

  Ms. Taggat,

  Thank you for bringing your service issues to our attention. We would be happy to assist if you could provide information for your business and detail as to what issue you are having. 

  Please email us your merchant number, business name, business address and contact information to ************************************ Let us know what assistance we can provide. Reference case number 13308527.

  Thank You, Fiserv

   

• Review fromVARUN G

  Date: 08/27/2024

  1 star

  VARUN G

  Date: 08/27/2024

  I urge every single small business to stay away from this company. PLEASE do your reserve who you are signing up with. I was using a different credit card processing company and a guy from ******* convinced me to move which i regret to the most. After a month of signing up, a scammer bought a merchandise from us and filled for a charge back. Fiserv debited our company bank account and without informing us, put a hold on all our pay outs. We contacted them and submitted all the documents that they asked us for. After three weeks, their representative called us and left us with a wrong call back number. I called their main line and call disconnected after being on hold for 1.38 hours. I contacted *******, and they opened another ticket which could take upto another 48 hours for Fiserv to get back to me, just so book a phone appointment with them . I urge every vendor to stay away from FISERV and *******. All these companies care about is to sign up new accounts and later on giving businesses a run around for their hard earned money. THESE ARE A PERFECT EXAMPLE OF WHITE COLLAR SCAMMERS.

  Fiserv, Inc.

  Date: 08/29/2024

  **************,

  Thank you for bringing your concerns to our attention. We are sorry to hear you are having difficulty with the chargeback process. 

  We would be happy to assist however would need additional information to review your account. Please email your merchant number, company name and contact information along with a summary of the issue to ************************************ Please reference case number 13292069.

  Thank You, Fiserv

• Review fromAlbert D

  Date: 08/22/2024

  1 star

  Albert D

  Date: 08/22/2024

  As a merchant, they refunded a customer three times for the same item. This amounted to an over refund of $11,990 that i lost. He called me, asked to cancel and get a refund of $5995,which I did. Then Fiserv refunded him twice more and they will not make good. If I could leave negative stars I would. Merchants, DON'T USE THIS COMPANY! look at all the other reviews here.

  Fiserv, Inc.

  Date: 08/29/2024

  **************,

  Thank you for reaching out with the stated concerns. We would be happy to review your account to assist with the issue however would need additional information. 

  Please email your merchant number, business name and contact information with details of issue for research to ******************************************* Reference number 13292139.

  Thank You, Fiserv

   

• Review fromMarcus J

  Date: 08/02/2024

  1 star

  Marcus J

  Date: 08/02/2024

  If there was a 0 star option I would select that. from 07/01/2024-07/31/2024 Fiserv has stolen money from my bank account and close my account and I only owed less than 900$ in disputes. They have now taken over 20,000$ in my hard earn money away and before closing my account, they ALL payment that people was spending for 2 FULL WEEKs all to themselves. I didnt get paid a penny for 2 FULL WEEKS of hard work and late nights. I orders and products are already fufilled and they have only taken over 20k. please god I hope this business can get it together. I DO NOT suggest using Fiserv the mental and Financial stress is not worth it. I have started the process of sueing them as I have already done and send document to their headquarters which I spend over 100$ in shipping to make sure they get it fast but still, no answer or help from them. I wish this planet didnt have this to ever do something like this to someone. Im not currently looking for a new payment processor with real fair rules and regulations. If I was to get any help, I will update everyone back here.

  Fiserv, Inc.

  Date: 08/13/2024

  **************,

  Thank you for reaching out with the stated concerns. Please email your merchant number, business name and business address to ***********************************. 

  We would be happy to assist but would need to locate your account to review. Please reference case number 13236695.

  Thank You, Fiserv

• Review fromPete L

  Date: 07/29/2024

  1 star

  Pete L

  Date: 07/29/2024

  My Bill pay service at my bank, run by FISERV was suspended on july 16 for a problem with a $13 bill. I received a letter about this July 29. The recipient vendor in question has stated that my bill is fully paid up. I have made 7 attempts to reach FISERV. Unsuccessful.

  Fiserv, Inc.

  Date: 08/05/2024

  Thank you for bringing your concerns to our attention.  We have reactivated your Bill *** profile.  This was due to a cancelled stale dated payment to 5291 *********************** on 7/22/24 for $426.53.  This payment can be rescheduled if needed.  If you have any further questions, you will need to contact Bill *** Customer Service.

  
  
  

• Review fromRyamana L

  Date: 07/20/2024

  1 star

  Ryamana L

  Date: 07/20/2024

  Fiserve runs money network app. Apparently they don't bother to look at the ****** reviews that have been complaining about the horrible app. It has a 1.2 rating with ***** reveiws. This has been going on for months.

  Fiserv, Inc.

  Date: 07/23/2024

  Thank you for contacting us with the stated concerns. In order to assist we need additional information. Please email us your name,address, phone number, and a brief summary of the issue to *********************************** reference case number. Thank you, Fiserv.

• Review fromSAMANTHA S

  Date: 07/19/2024

  1 star

  SAMANTHA S

  Date: 07/19/2024

  I have had the biggest headache with FiServ. I opened my small business account with them 04/2024. Then 06/13/2024 I got a notice in the mail my account was CLOSED, without any notice or notification. I called risk management and they could not tell me why it was closed but told me under no circumstances would my account be reinstated. I called my rep, SHERRY ****, repeatedly and she was unresponsive and not communicative. Repeatedly was told her and her manager would call me back, they never did when they said they would. Finally, after about 10 days of back and forth, it was determined that SHERRY **** never sent in my business verification address. There was no concern for fraud, all I had to do was provide address verification, which of course I can do as a small business owner! She told me it went to her spam and my spam. It did NOT got to my spam, as I checked. And how could it go to her spam when this her business email? After I submitted the business verification and still never heard back from her or anyone else from the company, I gave up and had to order a new payment processer with another company. I have a brand new small business and could not take credit card payments for 3 weeks. It was incredibly embarassing asking for checks and cash! Now... 5 weeks after the letter of termination was received I got an email saying my account was reinstated. How does FiServ and Clover expect a small business to function for 5 weeks without accepting CC?! I called Sherry and of course she doesn't answer as I want to close my account with this horrible company ASAP. I called her business associate who is supposed to cover her and she says she cannot help, Sherry has to do it. Once you are assigned a rep, you cannot change your rep. How is this possible?! I said I have no confidence in Sherry. I asked for the manager's name & number and when I call this it takes me to another voicemail that is full... I am convinced this company is a SCAM!!! AVOID AVOID AVOID!!!!

  Fiserv, Inc.

  Date: 08/02/2024

  **************,

  We apologize for the issues you had with your merchant account and the lack of communication. We have addressed the concerns with your sales agent and their management. 

  The account was reopened once all information was received. Per your request the account is now closed. 

  If you would like to discuss further please reach out to us at ************************************* Reference case number 13174797.

  Thank You, Fiserv

• Review fromMirel G

  Date: 07/08/2024

  1 star

  Mirel G

  Date: 07/08/2024

  I use Bluepay/cardpointe owned by fiserv and a mistake was made in which Im owed $1650 and I keep getting the runaround when I try to resolve this. I created a ticket 2 weeks ago but no one addressed it. Called customer service many many times, no one seemed to know how to help

  Fiserv, Inc.

  Date: 07/18/2024

  Thank you for bringing your concerns to our attention.  Our records reflect you were successful in reaching Support and able to close your batch on 7/16/24.