Information Processing
Fiserv, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromJulie S
Date: 07/05/2024
1 starJulie S
Date: 07/05/2024
Terrible! They are awful and don't stand by their word.Fiserv, Inc.
Date: 07/15/2024
Thank you for bringing your concerns to our attention. In order to assist, please send your merchant number (MID), business information or product details to ************************************Review fromAmbra H
Date: 06/23/2024
1 starAmbra H
Date: 06/23/2024
I use a money network card through ****** ******* my employer. The app rarely let's me sign in. I have signed up for wages now and it never shows up on my app when I can access the app. Last week I called and was given my offer over phone since it never shows up. Now I'm being told the offer can only be given through my app,that it does not show up on. This business is awful and will do nothing to fix their app.Fiserv, Inc.
Date: 06/28/2024
**************,
Thank you for reaching out with the stated concerns. We apologize for any difficulties you have encountered when using the website or app.
We would be happy to assist but would need more information to locate your account. Please email your name, address, card and/or account along with an explanation of what is needed to ************************************ We need details on the offer you are mentioning.
Please reference case number 13090269,
T
**** You,
Fiserv
Review fromHelen J
Date: 06/13/2024
1 starFiserv proved to be an extremely challenging company to work with, as they charged exorbitant fees and made it difficult to cancel services. Despite numerous attempts to resolve issues, the company continued to demand additional payments and claimed the account was in default, with no resolution in sight. It is advisable to avoid doing business with such a problematic company. I had to pay almost 2,000 dollars to end a contract with them after only processing with them for one month. Then they still continued to harass me and threaten my creditReview fromCA T
Date: 06/05/2024
1 starCA T
Date: 06/05/2024
Horrible company to deal with. My business closed in March 2024. Called them to tell them I was going out of business and got nothing but the runaround. **************** was horrid. It's like they don't communicate with each other in the within the company would not ever use again. I am still dealing with this mess as they still continue to take money out of my account if I could rate this company with negative Stars I would.Fiserv, Inc.
Date: 07/05/2024
Thank you for bringing your concerns to our attention. Our records reflect that your merchant account was closed 3/29/24 and your gateway account wasn't closed until 6/11/24. If you have any questions, you will need to contact your Gateway Provider.
Review fromCourtney A
Date: 06/03/2024
1 starCourtney A
Date: 06/03/2024
Fiserv is the worst! They do not even deserve a star but I had to in order to review. How can this processing company just hold our hard earned money without explanation? Only saying its an out of the ordinary amount is not sufficient enough and now holding our money hijack for 2 weeks. Not even trying to resolve this for us. We are beyond frustrated, they have put us and our employees past financial hardship! Nobody will give us a contact person to even be able to resolve whats going on and get our money! This company needs investigated on how they can just take hardworking companies money they are rightfully due out of thin air and just hold it, while taking their processing fees out on top of them just holding our funds!!!!Fiserv, Inc.
Date: 06/14/2024
Thank you for bringing your concerns to our attention. In order to research, please send your Merchant Number (MID) and business information to ************************************ Please reference case ******** in the subject line.Respectfully,FiservReview fromKristin L
Date: 05/30/2024
1 starKristin L
Date: 05/30/2024
This review is for the rude customer support team at BusinessTrack, ClientLine run by Fiserv. We use BusinessTrack to handle chargeback disputes. We are also a brick and mortar stores, and we do not sell anything online. When a chargeback came in earlier this year (April 2024) I sent in documentation as proof of purchase (debit card sales slip that indicates the chip was read, and the pin was verified). After reversing the chargeback, the case was reopened on May 22, 2024 and immediately closed on May 27, 2024. Looking at their dispute guideline we should at the very least 10 business days to submit a response. So naturally I submitted my documentation anyways and called customer service to ask if I need to submit anything else to prove my case. The original agent could not give me any answers, no guidance on what else I could submit. So she escalated me to maybe her manager, Carolina. Carolina was the rudest agent I have ever spoken to. She spoke with such sarcasm and refused to answer any of my questions besides her default "there's nothing I can do". I wasn't asking her to resolve the case, just guidance and if she could submit it for review. She enjoyed being able to say no to me, even though I am a frustrated merchant who was wrongfully sent a chargeback. It is her literal job to provide me with an information on what I should submit to resolve the case. Not only that, but she told me the case was closed, when I could see it is still pending under my account. She also told me that I have not submitted anything, that the case was never even open in April even though I can see that action was taken, documentation was sent. I do not understand why it was so satisfying for her to act this way, to gaslight customers that call in. If you can stay away from companies owned by Fiserv, I would recommend it. They do not take service seriously, there is no place to leave feedback or reviews.Fiserv, Inc.
Date: 06/06/2024
Thank you for bringing your concerns to our attention. In order to assist, please send your Merchant Number (MID) and business information to ************************************Review fromAmir M
Date: 05/22/2024
1 starAmir M
Date: 05/22/2024
Nature of Complaint: Unauthorized Charges and Poor Customer Service Date of Incident: Ongoing since March 3, 2022 Description: I have been charged $22.95 monthly by "******** ****** *******" since March 3, 2022, totaling $596.70 as of May 3, 2024. I did not authorize these charges and do not recall subscribing to Fiserv or Clover Credit Card Services. Key Events and Attempts to Resolve: Timeline: March 3, 2022: First charge of $22.95 appeared on my bank statement. Months of 2022-2024: Attempts to identify the source of the charges were unsuccessful. My bank, *****, could not determine the origin. To stop the payments, I had to close and reopen my account or identify the company charging me through ACH. May 2024: Identified the routing number linked to ***** ***** ****, which confirmed the client as Fiserv, operator of Clover Credit Card Services. May 2024: Contacted Fiserv. Initial call lasted over 30 minutes, resulting in being transferred incorrectly after discussing the issue with an agent. May 2024: Second call lasted 42 minutes. The agent was unhelpful and defensive, insisting I had authorized the transactions. After resetting my password, I was able to log in, but it directed me to a page to select a plan to start a membership. I asked the agent why I couldn't access my account if I wasn't subscribed and why I was being charged $22.95 every month. She responded, "because we figured you have an active account." The agent confirmed a fraud investigation was initiated and helped me close my account to prevent further charges. All calls were recorded. Resolution Sought: Refund: I seek a full refund of $596.70 for the unauthorized charges. Investigation: I request a thorough investigation into why I and potentially others have been charged without proper authorization or activity. I believe this warrants a full refund and investigation, as this issue appears to affect other customers based on reviews I have seen.Fiserv, Inc.
Date: 07/02/2024
Thank you for bringing your concerns to our attention. Our records reflect a merchant account was established on 10/15/19 @ 5:13:07 AM UTC and electronically signed via IP address. We do not show any record of disputing this account and it is your responsibility to reconcile your banking. Per the Agreement, Clover equipment was issued to the address of ************************************. Your statements are contradictory as you state you did not call signing up but can log into your account but then claim never signed up for services. Please send any documentation supporting that you did not sign up for the account to ************************************ If you have any further questions, please reach out to **************** at **************.Review fromJoeana H
Date: 05/13/2024
1 starJoeana H
Date: 05/13/2024
RUN , RUDE PUT HOLDS ON OUR HARD EARNED CASH AND EVERY REP GIVES DIFFERENT INFO AND SEND IN DOC TO WHO KNOWS WHERE CAUSE EMAIL CHANGES FROM WHAT PREVIOUS REP SAID IT WAS!!! NOBODY HELPS FIX THE PROBLEM. MAJOR SCAM AND HIJAKING FOLKS MONEY.Fiserv, Inc.
Date: 05/20/2024
Thank you for bringing your concerns to our attention. In order to research your concerns, please send your merchant number (MID) and business information to ************************************Review fromJyll H
Date: 05/12/2024
1 starJyll H
Date: 05/12/2024
I joined CloverConnect (run by Fiserv) in 2022 and was excited to use their services. I had a decent experience (easy to use, integrated with my booking program, support seemed a little slow) up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. They would not refund the $215. I asked for my Merchant agreement multiple times - nothing. I scoured their websites for information on this annual fee - nothing. Meanwhile, I was receiving emails from other Businesses notifying me of their updated Terms! Fiserv/CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.Fiserv, Inc.
Date: 06/06/2024
Thank you for bringing your concerns to our attention. We note that a CardConnect Agent has been communicating with you to resolve and understand that you accepted a refund for $110.00. Please allow 5-10 business days to post to the *** on file.Review fromLinda O
Date: 05/08/2024
1 starLinda O
Date: 05/08/2024
WOW looking at some of these ratings will explain why I had such a horrible experience on the phone today with a FISERV Manager called Oscar. I noticed some unauthorized withdrawals from my bank account going out of it around the same time as the same time as the ones I authorized. After much enquiry I found that I was being charged an additional lease for a payment terminal. I was certainly surprised because I did not authorize this. On 05/08/2024, I brought it to their attention and was transferred to Mgr. Oscar. Oscar began by going into the defensive and telling me that I was responsible without even asking me what the issue is. At some point, Oscar proceeded to tell me that he could no longer hear me and cut off the call. A very juvenile type behavior which makes me wonder how they become leaders over there. Also, before he hang up he claimed that he had proof of my email and IP address showing that I signed the document???? I am still waiting on said proof He's tone was definitely that of a bully! The interaction felt very BIZZARE!Fiserv, Inc.
Date: 05/15/2024
Thank you for bringing your concerns to our attention. Our records reflect that you signed the lease Agreement on 10/30/23 and the ************************** form on 10/31/23 electronically via the email of **************** You acknowledged and accepted the ****************** of the non-cancelable lease. You were also mailed a Welcome Letter 11/5/23 disclosing the lease terms. There are 42 months remaining on your lease and we recommend you contact FDGL for buyout options at ************** as the lease will remain valid.
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