Reviews

This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fiserv, Inc. has 25 locations, listed below.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

• 

  Fiserv CU Systems - Chicago Center, Inc

  135 S La Salle St #2412 Chicago, IL 60603

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  Fiserv, Inc.

  455 S Gulph Rd Ste 405 Kng Of Prussa, PA 19406-3114

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  Fiserv, Inc.

  4501 S Technology Dr Sioux Falls, SD 57106-4213

Review Details

• Review fromChengguo L

  Date: 02/05/2024

  1 star

  Chengguo L

  Date: 02/05/2024

  One ?? star is way too much for clover company. They are very nice when you were signing the contract but after that they never care about your business and never answer the phone ??. They always had issues on most restaurants busy time which is Friday and Saturday. I called the support division it let me take a least 3 hours some times more. You think about that, for restaurant workers on Friday and Saturday nights just call for ******* hours, are you guys kidding me? I just had 4year contract last month. What can I do so I only can do is wrote a review dont let other business owners use this company (clover).

  Fiserv, Inc.

  Date: 02/07/2024

  ********,

  We apologize that you have had difficulty when calling for assistance. If you still need assistance we would be happy to help. 

  Please email your merchant number, business name, contact information and how we can help to ************************************ Please reference case number 12658756.

  Thank You, 

  Fiserv

• Review fromBarbara G

  Date: 02/03/2024

  1 star

  Barbara G

  Date: 02/03/2024

  This is the absolute worst company I have ever worked with. It's been nothing but frustration for us as a small business who was forced to move to this company (whatever it is FiServ? CardPointe? CardConnect? BluePay?) by our new CRM platform (Nimble - avoid at all costs - owned by ****************** We worked previously with ******. Very archaic - but it worked. Not so with this platform where no one will even admit to working for a particular company and the customer service doesn't even exist. Even though we could see transactions going through, they stopped funding our account and didn't notify us. There is a reason that you see a one star rating here - and that's really because you can't rate it a zero. There are so many issues - but a funny one is that I'm getting a dummy report every week from FiServ addressed by name in the email to some random person and literally after talking to multiple people there, they can't figure out where it's coming from or how to turn it off so they said "ignore it". That's a laughable example among many more serious ones - but provides a good overview of what you will be dealing with you if you sign up with them.

  Fiserv, Inc.

  Date: 02/05/2024

  ********************,

  We apologize you have not gotten the assistance you need on your account. Please email your  merchant number, business name, and a copy of the report you are receiving to ***********************************.

  We would be able to review any funding issue you are having and stop the unwanted reports. Please reference case number 12653132.

  Thank You,

  Fiserv

• Review fromAndrew V

  Date: 02/01/2024

  1 star

  Andrew V

  Date: 02/01/2024

  They hold your rewards points hostage under their CLOVER POS system. They refuse to provide it if we decide to no longer use their POS. Avoid Clover at all cost. The networks is always down. They also seem to be doing "upgrades" during peak hours. Their customer support it located in India and they do not know how the CLOVER system works. POS comes to you bare bones. You have to pay for "apps" to use certain features. They do this to trick you into thinking their prices are low. Once the POS system fails, usually every 6 months, they make it a pain to get a replacement. Each time, the phone call takes 3 hours and you are switched from department to department. As a small business owners with 3 stores, avoid CLOVER at all cost. They will make your life a pain dealing with the system, the support etc.

  Fiserv, Inc.

  Date: 02/05/2024

  ************,

  We apologize that you were unable to get the assistance you need when reaching our customer service and support areas. If you still need assistance we would be happy to help with any issues you are still having. 

  Please email your merchant number, business name, and a summary of how we can assist to ***********************************.

  Thank You,

  Fiserv

  Fiserv, Inc.

  Date: 02/05/2024

  Please reference case number ********

• Review fromYetunde S

  Date: 01/22/2024

  1 star

  Yetunde S

  Date: 01/22/2024

  Fiserv AKA Clover has frustrated me and my business, I am a small business trying hard to be better, i charged a customer on clover POS and they held this fund for the past 1 month. I have submitted all proofs and cleared by the risk department. I call customer service every day and nothing was done. All they tell me is tell they will have someone call me in 1-2 days. I have a loan i am servicing and Fiserv would not release my money.

  Fiserv, Inc.

  Date: 02/01/2024

  Thank you for bringing your concerns to our attention. The funds were released on 1/23/24. Deposit's normally takes 1-2 business days from that date. The decision was made to exit the processing relationship due to excessive declines on a single card.

  Thank you,

  Fiserv

• Review fromWei L

  Date: 01/19/2024

  1 star

  Wei L

  Date: 01/19/2024

  You will never get your money back! I have funds being held and they wont release it! call multiple time since last year May, after multiple phone calls and emails asking for at least a chance to communicate with the risk department, no one ever responded! Told me to wait 3-5 business days. The account was closed 7/28/22! I waited over a year with no solutions! Poor customer support! The last conversation was on 1/16 and they reconfirmed I still have over 15K of funds and they just won't release it! I will keeping calling in! But at this point I think I'll rather have an attorney take half of the money then no money at all!

  Fiserv, Inc.

  Date: 01/23/2024

  Uploaded response to BBB: To better assist with the resolution of this matter please send your Merchant Number or the associated Lease Number to the below email:  *********************************** with the ****** in the subject line.  Upon receipt we will be able to assist with the resolution of your stated concerns.
  Thank you,
  Fiserv

• Review fromTodd P

  Date: 01/17/2024

  1 star

  Todd P

  Date: 01/17/2024

  I had a levy attached to my account. When the issue was resolved, I was unable to have the money released by Fiserv. I am unable to talk to the same person twice, I have been told the issue would be expedited, it has now been 3 months, and no response.

  Fiserv, Inc.

  Date: 02/09/2024

  Thank you for bringing your concerns to our attention. Our records indicate the funds held within the reserve balance was released on 1/22/2024. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service at **************.

  Thank you,

  Fiserv

• Review fromMargie D

  Date: 01/16/2024

  1 star

  Margie D

  Date: 01/16/2024

  This Business is horrible I’ve been overcharged for an account that isn’t mines and I sent in a complaint Oct, 2nd 2023. They still have not resolved this issue or reimbursed me. When I call for an update, they give you the run around and tell you they will have someone call you in 1-2 days . You never receive a call back . They tell you it’s under investigation, huh 3 months. These companies are making millions and never stop to fix they’re wrong. Taking advantage of millions of people daily.

  Fiserv, Inc.

  Date: 01/19/2024

  To better assist with the resolution of this matter please send your Merchant Number or the associated Lease Number to the below email: *********************************** with the subject line ******. Upon receipt we will be able to assist with the resolution of your stated concerns.

  Thank you,

  Fiserv

• Review fromAlease B

  Date: 12/18/2023

  1 star

  Alease B

  Date: 12/18/2023

  I had an issue regarding BILLPAY that I was trying to resolve. I suspected fraudulent activity on my account so it was blocked when I reported it. I was told how to notify BILLPAY so that the bills set ** in bill pay would be paid. This did not happen and Fiserv said that I was charging them to an inactive account and they had paid and now I owe them. As I was trying to resolve the issue I spoke to an agent who bullied me and intimidated me like anything I had ever experience in my eighty years. She did not let me explain. She shut me down at any attempt and forced me to only answer her questions. This was obviously elderly abuse and intimidation and intentional, because at the end of the conversation when I did not respond she commented that "It must be time for bingo". This is unacceptable behavior and the agent should be fired.

  Fiserv, Inc.

  Date: 12/27/2023

  Thank you for bringing your concerns to our attention. After reviewing the case we show that you called in on 12/06/23 made an ACH payment of over $300, which by policy and procedures the profile is to remain frozen for 5 business days until funds clear.
  

  Thank you,

  Fiserv

• Review fromRobert W

  Date: 12/05/2023

  1 star

  Robert W

  Date: 12/05/2023

  Clover: If you are considering their services, read the negative reviews below, then multiply that by 1000. Clover is still worse than that! This is a disreputable outfit. Their customer service is below non-existant. Clover has billed me incorrectly for months, will not answer calls, will tell you that there's an investigation being opened on your behalf, etc., etc. It's all BS. Clover doesn't care, just wants to rip you off. If you care about doing business the American way, with integrity, stay away from this corrupt outfit. If I could give a lower than 1 star review, I would.
  
  
  
  
  

  Fiserv, Inc.

  Date: 12/08/2023

  Thank you for bringing your concerns to our attention. In order to research, please send your Merchant Number (MID), business name, and business information to ************************************ Please reference your BBB Review ****** in the subject line. 
  
  Thank you, 
  
  Fiserv

• Review fromAli R

  Date: 11/26/2023

  1 star

  Ali R

  Date: 11/26/2023

  LITERALLY the worst company I have ever worked with. ZERO communication, no customer service help (every time I call about an issue, they tell me they will have someone "call me back".). My Rep who I was put in touch with was always OOO. When I was set up with my account, no one ever went over the terms or conditions with me... therefore, shipping me a device that was never set up correctly, then proceeded to charge me $900 (!!!!) for it! I canceled the device within 4 days of having it, and they have still charged me and have told me that I "own" the product and am denied for refund or return. HORRIBLE COMPANY!! DO NOT USE!!!!!!

  Fiserv, Inc.

  Date: 11/28/2023

  Thank you for bringing your concerns to our attention. In order to research, please send your Merchant Number (MID), business name, and business information to ***********************************. Please reference your BBB Review ****** in the subject line. 
  
  Thank you, 
  
  Fiserv

  Fiserv, Inc.

  Date: 11/29/2023

  Thank you for reaching out with the stated concerns. We have also received your email and respond directly to resolve. 

   

  Thank You,

  Fiserv