Business Profile

Payment Processing Services

TeleCheck Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

162 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an Amazon purchase and SOMEONE took the money out of my checking account twice. I requested a refund, my credit union refunded it and now telecheck is not happy. They have locked me out of purchasing with my checking account, forcing me to use a credit card. A dispute was filed and all information requested was provided. I received a letter today stating my information was "Inaccurate or unverifiable for other reasons." with no further explanation. I called the 800 number because I'd like to speak to someone, but this is too important to talk to someone with broken English. When I requested to speak to someone else, I was cut off. Please help.
Business Response
Date: 08/31/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
540803
IN ALL FUTURE CORRESPONDENCE
Dear ********************,
Thanks for speaking with me on August 28, 2023 and providing more information regarding an Amazon debt that caused you
to be unable to process checks. As discussed on the call, Amazon experienced a technical issue which caused this transaction
to be duplicated in error. As a result of the banks stop payment for the duplicate transaction, a debt was generated which
would prevent checks being accepted at TeleCheck merchants until the debt was resolved.
The debt in question was not valid due to the technical issue, and the debt was cleared per Amazons request. TeleCheck
shows no debts listed in our database under your personal information. We also show no check activity since the debt was
cleared on August 7, 2023.
We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at (240) 849-
5021 or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services
Customer Answer
Date: 08/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
When ************** called me, i was given the opportunityto explain what had happened. He then told me that they had taken care of the issue on their end and i should be able to use my ckg account for purchases again.
I place an order 2 days ago with no problems. I'm very thankful for his help.

Regards,

*****************************
Initial Complaint
Date:08/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, I diligently reviewed my credit reports and uncovered an inaccurately reported account. It has come to my attention that ************************* some of which are owned by the major ************************* (CRAs), have collectively violated my consumer rights as defined by the ***** Specifically, the following company: LVNV Funding, LLC - 526449XXXXXXXXXX has consistently reported erroneous information. This situation has caused me significant distress and has adversely affected my family in various ways. This account (SYNOVUS/FIRST DIGITAL - xxxxxxxxxxxx ****) was listed Twice on my TransUnion Credit Repot in different ways and inaccurately, under Two different accounts every month! This is Negligent and Damaging to my credit. Delete both of these accounts now!My commitment to resolving this issue led me to conduct thorough research and document the violations against my consumer rights, as follows:1.Violation of the **** under 15 U.S Code ****a(2)(B): Exclusions from a consumer report.2.Violation of 15 U.S Code ****b: Permissible purpose of consumer reports. I have never authorized anyone to share or report my information.3.Violation of 15 U.S. Code ****e(b): Compliance Procedures.4.Violation of 15 U.S. Code ****i(5): Reporting inaccurate accounts without providing verifiable proof of my requests.Furthermore, I wish to highlight my right to privacy as enshrined in 15 U.S.C Code **** Section 602 A, and Section 604 A, Section 2, which unequivocally states that a consumer reporting agency cannot furnish an account without my written instructions, which I have never provided. In addition to **** violations, there is a violation of the United States Code Law under TILA, 15 U.S. Code 1666(b) Billing error. I must stress that this exhaustive research was conducted entirely by me, without any third-party assistance. In light of these numerous and well-documented violations, I urgently request the removal of these accounts from my credit reports.
Business Response
Date: 08/30/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
540498
IN ALL FUTURE CORRESPONDENCE
Dear ******************,
TeleCheck has received your BBB complaints. We understand that you believe there may be accounts listed on your consumer
report that you feel should be removed. Please note that I did call you at the number provided in the complaint ((502) 314-
7500) to discuss this matter and left voicemail messages. If you would like to discuss this with me directly, please call (240)
******** or reach me directly by email at **************************
For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants
nationwide who wish to accept payment by check. Several of the partial account numbers provided appear to be credit card
accounts. TeleCheck would not have any information regarding credit cards, only banking accounts involving check
processing. Additionally, please note that TeleCheck does not provide information to any of the three major credit reporting
agencies (Experian, Equifax, TransUnion).
We would like to help you, but we do need more information regarding any other accounts that you believe should be closed in
our system. With this information, TeleCheck can process a TeleCheck File Report (TFR) which can help identify any
transaction processed in the previous 12 months, as listed below. Any or all of the below additional information should allow
us to locate any accounts at issue:
A copy your Social Security card;
A copy of your drivers license or other state-issued identification; or
Full routing and bank account numbers for accounts in question.
Please note all information you provide us is legally protected from unauthorized disclosure. If you need a copy of your
TeleCheck File Report, either visit our website at getassistance.telecheck.com/consumer-file-report.html or if you would like to
complete a hard copy form, please call our ******************** at ************** to request we mail you a form.
If you have any additional questions or concerns, please call me directly at ************** or by email at
********************************. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to
5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services
Initial Complaint
Date:08/20/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made purchase from Amazon in amount of $71.54. On June 12, 2023 this amount was deducted twice from my bank account. I called Amazon; they referred me to bank. **** credited my account for that amount. Bank account on Amazon was flagged; I called and was told that account was flagged because I owed Amazon $71.54. I was referred telecheck. Faxed requested information. Received letter requesting further info which I supplied. Received letter saying information is inaccurate or unverifiable for other reasons and status is inactive. Tracking number is ********. My bank account shows that Amazon was paid $71.54. Thank you.
Business Response
Date: 08/31/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
540700
IN ALL FUTURE CORRESPONDENCE
Please see attached for full response
Dear Mr. and ***************,
TeleCheck has received your BBB complaint regarding a check transaction to Amazon that you state was processed twice. As
explained below, TeleCheck has closed this item in its system and returned these items to Amazon. We apologize for any frustration
and inconvenience you may have experienced with this transaction.
The item identified above was processed June 4, 2023, on a **** of America checking account ending in ****. The transaction was
returned by the bank due to a stop payment. TeleCheck was notified of this item on July 18, 2023. Amazon assigned the item to its
affiliate TRS Recovery Services, **** (TRS) for collection on July 18, 2023.
From an earlier request, TeleCheck had reached out to Amazon which informed us that this item was inadvertently processed twice,
and as a result Amazon instructed us to close this item, which we have done. We have also notified TRS of Amazons instruction.
TeleChecks records reflect no further check activity with any affiliated merchants or financial institutions on the bank account
provided since the debt was cleared on August 7, 2023. A summary of this information noting the item has been closed and is inactive.
We believe this resolves your concerns. However, if you have any additional questions or concerns, please call me directly at (240)
849-5021 or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services
Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon reviewing my credit report, I've unveiled persistent inaccuracies. I'm unaware of these accounts and urgently demand the immediate removal of this erroneous and fraudulent information. These violations of my FCRA rights impede my family's support and home security. My consumer rights were breached under 15 U.S. Code ****e and 15 U.S. Code ****s2 due to negligent noncompliance in reporting false and deceptive data on my credit reports. This necessitates ****************.The subsequent accounts underscore recurring rights violations and negligence in reporting inaccurate data. This also infringes upon 15 U.S. Code ****b - Permissible purposes... I've never authorized the sharing of my information with anyone or any organization. Accounts: PERSONIFY FINANCIAL - **************, FIRST PREMIER BANK - ****************, FIRST PREMIER BANK - ****************, and CREDIT ACCEPTANCE CORPOR - ********. This complaint was entirely self-drafted, with no third-party involvement.
Business Response
Date: 08/24/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
539560
IN ALL FUTURE CORRESPONDENC
Dear Mr. ******
TeleCheck has received your BBB complaints. We understand that you believe there may be accounts listed on your consumer
report that you feel should be removed. Please note that I did call you at the number provided in the complaint ((313) 334-
9092) to discuss this matter, but the person who answered that call stated the number was incorrect. If you would like to
discuss this with me directly, please call ************** or reach me directly by email at **************************
For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants
nationwide who wish to accept payment by check. Several of the partial account numbers provided appear to be credit card
accounts. TeleCheck would not have any information regarding credit cards, only banking accounts involving check
processing. Additionally, please note that TeleCheck does not provide information to any of the three major credit reporting
agencies (Experian, Equifax, TransUnion).
We would like to help you, but we do need more information regarding any other accounts that you believe should be closed in
our system. With this information, TeleCheck can process a TeleCheck File Report (TFR) which can help identify any
transaction processed in the previous 12 months, as listed below. Any or all of the below additional information should allow
us to locate any accounts at issue:
A copy your Social Security card;
A copy of your drivers license or other state-issued identification; or
Full routing and bank account numbers for accounts in question.
Please note all information you provide us is legally protected from unauthorized disclosure. If you need a copy of your
TeleCheck File Report, either visit our website at getassistance.telecheck.com/consumer-file-report.html or if you would like to
complete a hard copy form, please call our ******************** at ************** to request we mail you a form.
If you have any additional questions or concerns, please call me directly at ************** or by email at
********************************. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to
5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services
Customer Answer
Date: 08/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Salaam Alnur
Initial Complaint
Date:08/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TeleCheck charged me over $950 today in *** fees for items that were resolved over a month ago. Back in July, I had several return items from deposits made to Pointsbet online casino. These return items were corrected immediately, as I proactively reached out to Pointsbet before the transactions even fully processed to make them aware that this had happened. Within a few days, the charges were processed successfully through my bank account and I thought the issue had been resolved. Today, over a month after these original charges, I was assessed a fee for each transaction totaling over $950. The original transactions were $10 each, and the fees were $25 each, making them double the amount of the original transactions. I called TeleCheck today to speak with someone hoping that these fees could be waived on a one-time basis as this was corrected so quickly and they declined my attempt to do this stating that they do not waive these fees. I understand the *** fees, however $950 in one day is a detrimental amount of money to take from someone in fees with no ***** or humanity offered to help.
Business Response
Date: 08/30/2023
Dear *****,
Please see attached for full response.
Thanks for speaking with me on August 17, 2023 regarding the 38 check returns involving deposits to your PointsBet account.We understand that you contacted your bank and resolved the debts. All of the debts related to PointsBet show as paid in full in our database.You expressed concern about receiving check return fees for each transaction which resulted in $950.00 being debited from your checking account. As a courtesy, TeleCheck is refunding 34 of those check return fees which would total $850.00. Be advised that this refund may take up to 30 days to appear in your bank account.We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

thank you Fiserv
Customer Answer
Date: 08/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:08/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used telechecks at ******* for check purchase telechecks as listed on form submitted via camera picture I was then charged criminal charges for bad checks felrnoy charge how is this teleck has agreed to merchant that they agree to pay if the check is returned or not please contact us
Business Response
Date: 08/25/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
537931
IN ALL FUTURE CORRESPONDENCE
Dear ************,
TeleCheck has received your BBB complaint regarding checks you wrote to ******** Please note that I did call you at the
number provided in the complaint (**************) to discuss this matter but was unable to leave a voicemail message. If you
would like to discuss this with me directly, please call ************** or reach me directly by email at
********************************.
For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants
nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of
its services, TeleCheck evaluates, and processes check payments at the point of sale for its merchant clients by evaluating
transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns
unpaid for some reason.1
TeleCheck will decline a check when there are negative items associated with a check writer in its
database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check
will not clear than a merchant is willing to accept.2
In those instances, TeleCheck will issue a Code 3 decline.
When TeleCheck provides a warranty on a return item, TeleCheck acquires ownership of the debt item. That is what has
happened here. The debt item reflected below is currently owned by TeleCheck. After reviewing the identifying information
provided with your complaint, TeleCheck did locate one active item in our database, which was listed on your TeleCheck File
Report (***) as "Approved," but because there was incorrect bank information included, the check ultimately returned unpaid,
was warranted by TeleCheck, and remains due and owing. Below is a summary of the active item in our database:
Consumer
Name
Acct#
(Last 4)
ID#
(Last 4)
SS#
(Last 4)
Check # Original Creditor Check Date $ **** Current
Status
********************* *************/A 304 ******* No. 164 June 13, 2023 $ ****** Active
If you would like to make a payment on this item, please contact our ************************** at **************. You can
also mail a cashiers check or money order to TeleCheck Services, LLC. via its affiliate TRS Recovery Services, ***** at the
following address:
TRS Recovery Services, ****
ATTN: TELECHECK ADMINISTRATIVE RETURNS
P.O. Box ******
******, ** 75266-1024
Please note that TeleCheck does not provide information to any of the three major credit reporting agencies (Experian, Equifax,
TransUnion), but as a specialty CRA it does report to its subscriber merchants and financial institutions.
Finally, TeleCheck does not show any other active debt items in our database. As a courtesy, please find attached a recent
copy of your ***. While the *** lists no active items, the ** item for $******, which returned unpaid because of the
insufficient bank information, does remain active.
If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our
Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
*************************
Consumer Resolution Services
Customer Answer
Date: 09/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*********************
Initial Complaint
Date:08/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple times I have tried to cash checks at telechexk through wal mart and every time I not only was denied but I was refused any information as to why. I am 39 years old. The first time I tried to cash a check here I was 19. I have tried multiple times all the way up to me being 39 and every single time I was denied and refused reason.I want my legally entitled documentation of why for every single time I was denied.
Business Response
Date: 08/17/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
538226
IN ALL FUTURE CORRESPONDENCE

August 16, 2023

Crystle Gilmore
**************************

RE: BBB Complaint No. ******** / Crystle ************;

Dear ******************,

TeleCheck has received your BBB complaint regarding check declines at ******* and sincerely apologize for any trouble you have encountered. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ********************************.

While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services
Initial Complaint
Date:07/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made some deposits with a ******** online casino (betrivers) and had more than ample funds within my account (which my bank verified for me). The transactions took longer than usual to process however the funds (plus more) remained within the account and available. I received NINE return payment fees from Telecheck for $25 each, stating the funds were not there. The online casino couldn't help as it was "out of their hands" and no way to contact Telecheck.
Business Response
Date: 08/09/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
536394
IN ALL FUTURE CORRESPONDENCE

August 9, 2023

*********************
***********************

RE: BBB Complaint No. ******** / *********************;

Dear **************,

TeleCheck has received your BBB complaint regarding possible return fees from deposits you attempted to an online casino. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ********************************.

For background, TeleCheck may apply a statutory return fee for a transaction returned from the bank. We would like to help, but unfortunately, we cannot research your issue further without additional information. The best piece of information is the full routing and bank account numbers for account in question against which the transactions were processed. We may however also be able to use your social security number or state issued ID number if these were used in connection with the transactions.

Please note all information you provide us is legally protected from unauthorized disclosure. If you need a copy of your TeleCheck File Report, either visit our website at getassistance.telecheck.com/consumer-file-report.html or if you would like to complete a hard copy form, please call our ******************** at ************** to request we mail you a form.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was using Resort World Bet over the weekend which is app to wager sports bet After checking my account on 07/17/2023 I seen that telecheck over charge my account for $205 I ended up contacting Resort World Bet customer service live chat over the app They told me to give telecheck a call after disputing this information with them I provided the screenshots of bank statements and customer service in this complaint After I called telecheck they said they did not take my money from me however clearly they did I asked for a refund and they told me no I just want my $205 back from telecheck or Resort World Bet because $205 is my money and not theirs The bet Goes like this I deposit $50 in Resort World Bet to place on ********************* first round leader and cashout $60 my balance is $60 then out of the $60 I put a $10 bet on Byeong Hun An for first round leader and cashout at $51 my balance is $101 out of the $101 I wager $1 on *********************** and lost and this was on july 13th, 2023 On july 14th I made a 5 leg parlay for $10 and lost On july 15th I put $10 on ******************** to be second round leader and lost On july 15th I placed $50 out of the balnce with resort world on ***************************** and won $561 Out of the $561 I placed a $60 bet on ******************************/Tko Round 3 and lost and left me with $501 on in my account in Resort World Bet I then placed a $1 on Bogey or worse and lost and that left me with $500 in balance for Resort World Bet I then placed a $100 wager on ******************* Winner on 07/16/2023 and lost leaving me $400 in my Resort World Bet I account I then withdrawal the $400 out of Resort World Bet and deposited it in my personal checking account On July 17th I deposited $100 back into my resort world bet account on ********************* cashed out at $72 and its dated for 07/18/2023 which is wrong because 07/18/2023 is tomorrow because today is 07/17/2023 I put $72 on *********************** cashed out $17 on 07/16 Then $17 on wager dated for 18th which 18th did not happen
Business Response
Date: 07/27/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
534177
IN ALL FUTURE CORRESPONDENCE

July 27, 2023

*******************;
404 *******************
********, ** 13204


RE: BBB Complaint No. ******** / *******************;

Dear **************,

TeleCheck has received your BBB complaint regarding debits from your checking account related to Resorts World Bet. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ********************************.

For background, TeleCheck is a check acceptance and check processing company which works with merchants nationwide who wish to accept payment by check. For some merchants like Resorts World Bet, customers can tie their gaming account to a checking account as a form of payment. Those transactions are electronically processed like a check even though no check is actually involved. Please note TeleCheck does not debit funds from a consumers checking accounts without a request from a TeleCheck subscribing merchant and authorization from the consumer.

We would like to help you resolve your complaint, but to do so we do need more information regarding your check transactions. Any or all of the below additional information should allow us to locate any accounts used to process the provided transactions:

A copy your Social Security card;
A copy of your drivers license or other state-issued identification; or
Full routing and bank account numbers for accounts in question.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services
Initial Complaint
Date:07/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 31, 2023 I placed a total of 4 orders through my prime amazon.com account. My amazon wallet has many forms of payments saved including my checking accounts. I used my checking account to pay for the 4 orders on May 31 2023. I was overcharged by amazon's shipping triple & double for 2 orders. Order #***-0098129-9261817-$6.84 ( charged three ************** #***-8188049-5269013-$3.90(charged twice). I only planned to place these 4 orders and my checking account only had enough to cover the 4 orders. So when amazon shipping overcharged me they put my account in the negative. So the other two orders ( ****************************************************** got returned. My bank filed a dispute against the overcharging&they were reversed. I reached out to ************* did refunds which surprised me because at that time I had called in about 10 times but never got help. The 2 orders were paid 5 days after being returned on June 12 when Amazon marketplace did a retry. Amazon still sent me to collections with **************************** third party TRS even though orders were paid. Amazon emailed me 3 emails regarding collections one on July 6 & two on June 30. Amazon also tried to collect return check fees but my bank insisted that I put a stop payment for them for $20 my bank waived one fee until amazon resolves this issue they created. Amazon marketplace actually charged my account two $25 fees for return check fees on June 30 but my bank reversed the fees because of outstanding dispute against amazon. I talked with an Amazon supervisor ****** on June 24 and she told me that amazon shipping was to cancel any order if they had trouble shipping it out not to keep charging a customer's account & or numerous authorization holds. She stated that she would work on & resolve the issue and would do a follow up call to me on Thursday June 29. I never got a follow up call. The 50 calls I have made since June 8 trying to get help. This debt / checks were paid June 12 2023.
Business Response
Date: 07/19/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
532498
IN ALL FUTURE CORRESPONDENCE

July 19, 2023

*******************;
**********************************;
******, ** 60435

RE: BBB Complaint No. ******** / Surbrina Glenn
Debt Reference Numbers: 44-231584425693, 44-231584425678, & 44-231584425690
Original Creditors: Amazon.com Services *** & Amazon Marketplace Payments
Current Creditor: TeleCheck Services, LLC

Dear **************,

TeleCheck has received your BBB complaint regarding three check transactions to Amazon that you state were processed twice. As explained below, TeleCheck has closed these items in its system and returned them to Amazon. We apologize for any frustration and inconvenience you may have experienced with these transactions.

The items above were processed May 31, 2023 on a Navy ******************** checking account ending in ****. The checks were returned by the bank due to a stop payment. TeleCheck was notified of these items on June 7, 2023. Amazon assigned both items to its affiliate TRS Recovery Services, ***. for collection on June 8, 2023.

As part of its investigation of this complaint, TeleCheck contacted Amazon who informed us that these items were inadvertently processed multiple times. Amazon instructed us to close these items, which we have done. We have also notified our affiliate, TRS Recovery Services, ***. of ******* instruction. A summary of this information is listed below:

Consumer Name: ***************************, Acct # (Last 4): *******, ID# (Last 4): *******, SS# (Last 4): N/A, Check #: ********, Original Creditor: Amazon.com Services ***, Check Date: May 31, 2023, Amount: $3.90, Current Status: Inactive

Consumer Name: ***************************, Acct # (Last 4): *******, ID# (Last 4): *******, SS# (Last 4): N/A, Check #: ********, Original Creditor: Amazon Marketplace Payments, Check Date: May 31, 2023, Amount: $6.84, Current Status: Inactive

Consumer Name: ***************************, Acct # (Last 4): *******, ID# (Last 4): *******, SS# (Last 4): N/A, Check #: ********, Original Creditor: Amazon Marketplace Payments, Check Date: May 31, 2023, Amount: $6.84, Current Status: Inactive

If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services
Customer Answer
Date: 07/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Telecheck resolution did not completely resolve my issues and concerns. I asked for confirmation that the items were paid and proof in writing that they were paid. All I see is that they are inactive? What does that mean? Also what about the return check fees that you tried to charge for the items? There is nothing mentioned in your response that states the items were paid and to cancel the return check fees that are in your systems still active. You have provided me with no confirmation to reflect items were paid and that you will cancel the return check fees still active. I provided my proof of my complaint. Where is your proof to reflect that my complaint was closed out and cancelled.

Regards,

***************************
Business Response
Date: 08/01/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
535412
IN ALL FUTURE CORRESPONDENCE

August 1, 2023

*******************;
**********************************;
******, ** 60435

RE: BBB Complaint No. ******** / Surbrina Glenn
Debt Reference Numbers: 44-231584425693, 44-231584425678, & 44-231584425690
Original Creditors: Amazon.com Services *** & Amazon Marketplace Payments
Current Creditor: TeleCheck Services, LLC

Dear **************,

TeleCheck has received your BBB complaint referencing our previous complaint response. This letter will confirm that based on instructions provided by Amazon, TeleCheck has closed these items out in our system and cleared any return fees as well. TeleCheck has also notified its affiliate, TRS Recovery Services, ***. of ******* instruction to cease collection on these items. This means you have no obligations for any of these.

If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services
Customer Answer
Date: 08/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Based on Telechecks response it leads me to believe they did not read the updated complaint & or they only decided to view the initial complaint because Telecheck did not address my issue with them failing to restore my checking account privileges. Although it was stated as resolved in the initial complaint I fail to see that because of this new finding of my checking account privileges still revoked. Recent Amazon order supports this. Based on the recent emails I received and emails from July it states that I cannot utilize my checking account until debt is paid. If this debt is "cleared" up in all systems then why are my checking account privileges still revoked?
Second request: Restore my account & checking account privileges in all systems. Produce proof and or give a time frame to the restoration of account & restoration of checking account privileges.
I filed an initial complaint on July 9 2023 #******** against Telecheck & Amazon & TRS recovery. Another issue has come up so I had no choice but to update & also file another complaint since the first complaint is still incomplete in their resolving #********. Update & New complaint I placed an Amazon order on July 31 2023 for amazon items that are fulfilled and delivered by amazon and products from a third party using my checking account that Amazon lists as one of the forms of payments that can be used for orders. I received email notifications from Amazon and Telecheck that my order was refused and cancelled because I used my checking account. ******************** has my account locked out from using my checking. Telecheck still has misinformation and inaccurate information against my account and has revoked my checking account privileges. They stated they cleared it up in the system in their last response to my complaint but that was not correct. They only verbally suggested they did but did not update Telecheck system or Amazon system or TRS collections. For over 5 years I have had the same checking account listed in my Amazon account and I have placed over 250 orders using this checking account and I have never had an issue. Telecheck placed this against my account I cannot use my checking account to place orders. I even deleted and re added it to make sure there wasnt a glitch. Telecheck has this checking account in their system history of the 250 orders. Remove the hold locking me out of using my checking account for orders on Amazon and update Telecheck & Amazon & TRS to reflect accurate information & restore my checking account privileges & resolve all issues from initial complaint & now to restore checking privileges to fully resolve in the system not just stating in a letter Orders #***-6503087-***3417 Order #***-0007913-9064278 Order# ***-1961729-4078625

Regards,

***************************
Business Response
Date: 08/09/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
537255
IN ALL FUTURE CORRESPONDENCE

August 9, 2023

*******************;
**************************
******, ** 604351

BBB Complaint No. ******** / Surbrina Glenn
Debt Reference Numbers: 44-231584425693, 44-231584425678, 44-231584425690, 44-231584426153 & 44-231584426154
Original Creditors: Amazon.com Services *** & Amazon Marketplace Payments
Current Creditor: TeleCheck Services, LLC

Dear **************,

TeleCheck has received your BBB complaint referencing our previous complaint response. This is incorrect. TeleCheck carefully reviewed your previous complaint and responded. To repeat again, TeleCheck contacted Amazon regarding these items and Amazon instructed us to close these items, which we have done. Our affiliate, TRS Recovery Services, ***. has also confirmed resolution of these items. Please see the attached letter from TRS Recovery Services, ***. Neither TeleCheck nor TRS controls your checking account or your Amazon account. Negative items may act as a block on your account, but TRS has closed your associated negative items and reported this to Amazon. The items cleared on August 2, 2023. If you are experiencing any further issues, please reach out to Amazon.

If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services

Enclosure
Customer Answer
Date: 08/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ My main reason why your response does not resolve this issue is because your name are on the emails I received that states I owe a debt and that there is a hold block on my checking account privileges. You have not addressed the protocol that gets triggered against checking and its privileges. You have not confirmed that your company Tele-check has released me from this hold. As of August 1 my checking account privileges are still blocked. So in regards to Amazon you're their third-party clearing house and Amazon does not the process checks nor have the authority to block or unblock checking account privileges. I called both contact numbers listed in your response and was unsuccessful in getting through to a live representative. I am simply now trying to get down to the bottom of why my checking account and privileges as of August 1 are still in revoke status. Why this has not been resolved. If it was resolved then why status still revoked. Returning checks back to Amazon does not resolve and or a resolution to my issue of my checking account privileges still in revoke status. If you have any information or proof to help yourself to submit in your response to prove that it is not Telecheck and or Telecheck system that still has me in revoked status or hold. Please submit it. If you have proof that my checking account privileges have been restored then please submit that information proof in your response. I just want to be made whole before any of happened against me and my name and checking account and privileges. If you re not the culprit submit proof. My complaint against TRS recovery was resolved because they only get information from you. Telecheck is a clearing house that has the power in checking account privileges not Amazon or TRS recovery.

Regards,

***************************
Business Response
Date: 08/23/2023
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
538629
IN ALL FUTURE CORRESPONDENCE

August 23, 2023

*******************;
**********************************;
******, ** 60435

RE: BBB Complaint No. ******** / Surbrina Glenn
Debt Reference Numbers: 44-231584425693, 44-231584425678, 44-231584425690, 44-231584426153 & 44-231584426154
Original Creditors: Amazon.com Services *** & Amazon Marketplace Payments
Current Creditor: TeleCheck Services, LLC

Dear **************,

TeleCheck has received your BBB complaint referencing our previous complaint responses. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left voicemail messages. If there are any issues outstanding after this response, I would ask that you please do me the courtesy of returning my calls as that is likely the most efficient way to resolve any issue you may have.

TeleCheck has reviewed our database and there are no active debts listed under your profile. The previously reported debts listed above have all been cleared. The last transaction we show in our database with your identifiers is a transaction attempted on August 1, 2023, which was before the last debts had been corrected on August 2, 2023.

We understand from your response that you may be receiving emails referencing us. I called to see about getting copies so that we can further research your complaint since, as discussed above, our records reflect no open items. Even though you have not returned our call, TeleCheck has made some modifications to your information in our system to reduce the likelihood of future declines. TeleChecks system does not indicate any check transactions since the decline at issue or our adjustments.

Finally, TeleCheck reached out to Amazon regarding your account status. Amazon confirmed that they do not have any block on your consumer account.

We do not believe that there are any further issues but would be happy to follow up if you have any additional questions or concerns. If so, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

*************************;
Consumer Resolution Services
Customer Answer
Date: 08/25/2023
I dont answer calls that I do not recognize. I did call numerous times but system was open to only informational
The last time I tried to make an Amazon purchase using my checking account earlier this month and was denied and received an email listing Tele check denial. You state that you made an adjustment regarding my account. That *** be what was needed to fully resolve this situation. In the upcoming future when I place an amazon order I will try again to use my checking account to pay for that order to see if all is well. At the moment, I can say that based on your statement regarding an adjustment in your system could be the last piece to this puzzle that resolves this.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

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TeleCheck Services, LLC is NOT a BBB Accredited Business.