Complaints

This profile includes complaints for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeleCheck Services, LLC

  600 Vel R Phillips Ave Milwaukee, WI 53203

• 

  Telecheck Services

  100 Centerview Dr Ste 249 Vestavia Hls, AL 35216-3749

• 

  Telecheck

  300 State St Ste 404 Rochester, NY 14614-1019

• 

  TeleCheck Services, LLC

  1600 Terrell Mill Rd SE Marietta, GA 30067-8302

• 

  Telecheck Services, Inc.

  4000 Coral Ridge Dr Coral Springs, FL 33065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote a check over 5 Yrs ago to our local Family Dollar. The clerk made an error and the ck attempted to pay out of another person's acct. Instead of mine. The bank kicked it out and sent it back to Family Dollar Corporate. They contacted local FD who then contacted me and I was out of town on vacation. As soon as I returned home I rectified the error by writing another ck for that *** (plus fees even though it wasn't my fault I had plenty of cash in ***** **** cleared that day the mgr of ** took it over herself. However, in the meantime. Family Dollar Corporate had sent me to the Teleck system. Did not contact them once the problem was cleared up and now I keep getting my cks declined. My record with teleck it unblemished. They say it's because I wrote more cks than usual or I never wrote a ck there before or it was out of my normal ck writing well bully to them because I had ample enough cash in the bank everytime. They should not be allowed to make that decision or there computer needs updated or something because none of those reasons are true. I drive 30+ miles to have to shop. Yes I could get a credit card and yes I could get cash out of bank but I shouldn't have to. If I have enough money in the bank to cover my purchases I should be able to write as many checks as I want to whomever I want whenever I want. The kicker is I have tried to get out of their system and I can't they won't hear me when I say it's an error and was cleared up within a week if it happening. Help me someone this is truly driving me nuts. They need to be sued. They need to be stopped. Please help me get out from under their grasp or help me get people to file a class action suit anything I am begging for some kind of help here

  Business Response

  Date: 02/16/2023

  February 16, 2023
  ***********************
  905 *******************************************
  

  RE: BBB ************************************************************
  

  Dear **************,
  TeleCheck has received your BBB complaint regarding check declines you have received resulting from a prior returned item. I
  would like to sincerely apologize for any inconvenience or frustration you have encountered regarding this issue as that is
  certainly not our intention. Please note that I did call you at the number provided in the complaint (**************) to discuss
  this matter and left a voicemail. If you would like to discuss this with me directly, please call ************** or reach me
  directly by email at **************************
  For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants
  nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of
  its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating
  transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns
  unpaid for some reason.1
  TeleCheck will decline a check when there are negative items associated with a check writer in its
  database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check
  will not clear than a merchant is willing to accept.2
  In those instances, TeleCheck will issue a Code 3 decline. We would also
  encourage you to visit TeleChecks website (******************************************************************************) to learn more about the
  services we provide for both merchants and consumers.
  While we understand your frustration, we need a little more information to help us locate the specific decline in our system so
  we can help resolve your concerns. With this information we should be able to better figure out why you received the decline
  and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the
  future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the
  transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional
  information should allow us to locate and address the transaction at issue:
  A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
  A copy of a voided check from the account in question.
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
  call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday
  8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  
  
  
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  494350
  IN ALL FUTURE CORRESPONDENCE
  1 ************************
  **********, ** *****
  Page 2 of 2
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These jerks keep declining my checks forcing me to call them. They are outsourced to ******* and their phone contact is TERRIBLE. First they make you enter the routing and checking account; check number; address then they ask for ALL THAT AGAIN you literally have to put the information in twice. The first time I called the rep apologized and lifted the hold. The second time I called they refused to lift the hold although I had nearly $15,000 in my account and the purchase was only $53.59 for groceries! What happens is businesses buy the telecheck ******* and the telecheck (cheap outsource) service comes with it putting their customers through h*** The latest call took almost two hours of my time at the store with my child crying the entire time. Telecheck kept me on hold purposefully for exceedingly long times and when the finally answered I could barely understand them. Businesses should buy a different check franking machine than telechecks so they can get proper service. Plus its really creepy that they let ***** have access to allllllll our bank information OMG!!

  Business Response

  Date: 02/10/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER 
  493437 
  IN ALL FUTURE CORRESPONDENCE 
  Dear ******************, 
  TeleCheck has received your BBB complaint regarding a check declines. I would like to sincerely apologize for any 
  inconvenience or frustration you have encountered regarding this issue, as well as for any difficulty you have experienced with 
  our customer support team, as that is certainly not our intention. Please note that I did call you at the number provided in the 
  complaint (**************) to discuss this matter, but I was unable to leave a message because the voicemail box was full. If 
  you would like to discuss this with me directly, please call ************** or reach me directly by email at 
  ********************************************************** 
  For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants 
  nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of 
  its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating 
  transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns 
  unpaid for some reason.1
   TeleCheck will decline a check when there are negative items associated with a check writer in its 
  database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check 
  will not clear than a merchant is willing to accept.2
   In those instances, TeleCheck will issue a Code 3 decline. We would also 
  encourage you to visit TeleChecks website as noted in your complaint to learn more about the services we provide for both 
  merchants and consumers. 
  While we understand your frustration, we need a little more information to help us locate the specific decline in our system so 
  we can help resolve your concerns. With this information we should be able to better figure out why you received the decline 
  and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the 
  future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the 
  transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional 
  information should allow us to locate and address the transaction at issue: 
  A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or 
  A copy of a voided check from the account in question. 
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please 
  call me directly at ************** or by email at ************************** You may also contact our Consumer Call 
  Center at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if 
  additional assistance is necessary. 
  Sincerely, 
  *************************;
  Consumer Resolution Services

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has provided me with inaccurate information not once but twice by two agents who clearly do not have any idea of what to say to the consumer. There is a serious misinformation problem when being given information. For my issue two agents told me that since my profile was updated I shouldn't be having any issue presenting a check for payment, but upon further checking on information this business will red flag a check that is outside of perimeters for assessing risk. That is ludicrous and embarrassing and I won't stop complaining until something has been satisfactorily been done.

  Business Response

  Date: 02/16/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  493291
  IN ALL FUTURE CORRESPONDENCE

  PLEASE SEE ATTACHED FOR FULL RESPONSE

  Dear ************,
  Thanks for speaking with me on February 6, 2023 regarding the check declines you received. During our conversation, you
  provided me with the bank information needed to locate the check declines in question. However, as explained below, there is
  now an outstanding returned item in our system since those checks were presented which would need to be resolved before
  TeleCheck could address the prior declines you received.
  With the information in your complaint, we were able to locate the declined transactions in question which were processed on a
  ***** Fargo checking account ending in ****. TeleCheck issued Code 3 declines for these transactions because the account
  had not built up sufficient history in our system to support approving these transactions. Below is summary of these declines:

  As we also discussed, TeleCheck identified another check that you wrote to Dollar Tree that was approved by TeleCheck but
  subsequently was returned unpaid from that same checking account. During our call, you stated that the check returned due to a
  security hold placed by the bank, but this check returned even after redeposit on February 13, 2023. Accordingly, this is an
  active debt item in our system, which would need to be resolved before TeleCheck could address any other concerns raised in
  your BBB complaint, i.e., possible modifications to help reduce future check declines. Below is a summary of the active item
  in our database:

  If you would like to make a payment for this item, please call TRS ************************** at **************; in the
  alternative your client can mail a cashiers check or money order to:
  TRS Recovery Services, ****
  PO ***************************************************
  Please include the reference number above on the payment to ensure posting accuracy.
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
  call me directly at ************** or by email at ************************** You may also contact our Consumer Call
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  493291
  IN ALL FUTURE CORRESPONDENCE
  1 ************************
  **********, ** *****
  Page 2 of 2
  Center at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if
  additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Service

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received what was obviously a phishing email from this company, but called to be sure I had not been the victim of fraud or stolen identity. I provided the customer service representative (in *****) with the Reference number that was included on their email. I stated clearly that I did not have a Telecheck account and that I had not written any checks to a retail vendor. He immediately said that in order to pull up the information on this alleged check that I needed to provide my banking information. I immediately again stated that I do not have an account with them and hung up the phone. I am concerned because Telecheck had my home address and personal email account. Beware this company is a total scam and are the fraudsters/company trying to steal your banking information and likely identity.

  Business Response

  Date: 02/02/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  492235
  IN ALL FUTURE CORRESPONDENCE

  PLEASE SEE ATTACHED FOR FULL RESPONSE: 

  Dear ********************,
  Thank you for speaking with me on February 2, 2023 concerning your BBB complaint. Also, thank you for providing a copy of the
  email you received which was sent by *********************** which is a third-party collector for our affiliate, TRS Recovery
  Systems. As noted below, the debt item has since been corrected and removed from your consumer history.
  TeleChecks records show that you previously contacted TRS, in August 2018 regarding four checks that you reported as fraudulent.
  With the documentation you provided at that time, TRS identified two of those checks that were processed through TeleCheck. One
  of the debt items was updated to a forgery, but one check was left as an active debt. The contact from TSI appears to have been
  regarding this previous unpaid debt item.
  Based on our conversation and review of the file, TeleCheck has updated the other debt item as forgery as well and has removed the
  item from your consumer history. The two transactions TeleCheck identified were resolved and are listed below, noting each was
  modified and closed.We believe this resolves the issues you have raised. However, if you have any additional questions or concerns, please call me directly
  at ************** or by email at ************************** You may also contact our ******************** at **************
  Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday I received a check from the ****************** for a bonus for being a Veteran of US Army. I went to ******* to cash the check because it was from the ****************** and it was rejected for no reason. Never have I wrote checks before and this check was from the state. There is no good reason why they couldnt cash it. So I am filing this complaint and will be talking to my Congressman.

  Business Response

  Date: 01/05/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  488502
  IN ALL FUTURE CORRESPONDENCE 

  Dear ****************,
  
  TeleCheck has received your BBB complaint regarding a decline in attempting to cash a check you received from the ******************.  I called the number provided with the complaint (**************) on January 4, 2023 and talked to someone that identified herself as your mother.
  
  During our call, she explained that you took the check to ******** but they did not cash the check.  She also explained that you have been able to receive the funds from that check using a different method and the issue has been resolved. 
  
  If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  
  Sincerely,
  
  *************************
  Consumer Resolution Services

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/20/22 Check declined. Called TeleCheck and they say no adverse record for me. Giant food of no help, just say call TeleCheck

  Business Response

  Date: 01/04/2023

  IMPORTANT NOTICE: 
  REFER TO TRACKING NUMBER 
  488284 
  IN ALL FUTURE CORRESPONDENCE Dear ****************, 
   
  TeleCheck has received your BBB complaint.  We greatly appreciate you providing both the decline and the image of the check from the declined transaction at Giant Supermarket.  
   
  For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants who accept payment by check.   TeleCheck evaluates and processes check payments by analyzing data associated with payment transactions against its database. Here, using the information provided, we have been able to determine that decline was caused by a misread of the check at the point of sale. During that process, extra digits were included in the bank account number received by ******************. This in turn caused the decline as TeleCheck showed no previous transactions using that number. As such, it appears to us that this decline was a one-off and should not recur for normally processed checks.  
   
  If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. 
   
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK. 
   
  Sincerely, 
   
  *************************;
  Consumer Resolution Services 

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to write a check at ******* on 12/23/22 and it was declined I called trs Recovery to find out why she told me the reason was because my account was closed which I know is not true because I just wrote a check to them in Oct no problem my work check and social security check is deposited into my account they gave me another number to a financial company I called and the man there said he didn't know why I was even calling him and I even called my bank and they said there was nothing wrong with my account I had to leave over 200 dollars in groceries in the store because I had no money to pay for them I called trs again on 12/26/22and she told me the same thing my account is closed and told me to call the number that I had already called I told her I wasn't going to call anybody else about this because I know what they are telling me is wrong I really need someone to help me get this cleared up so I can write checks again when I need to

  Business Response

  Date: 01/04/2023

  IMPORTANT NOTICE: 
  REFER TO TRACKING NUMBER 
        487621 
   IN ALL FUTURE CORRESPONDENCE 
  Dear *******************, 
   
  TRS Recovery Services, **** (TRS) has received your BBB complaint regarding the decline you received from ******** We understand your frustration and apologize for any difficulty you have encountered in dealing with this matter.  
    
  TRS records reflect that this item was successfully resubmitted to your bank in the amount of $290.11, and posted for payment on December 19, 2022 for the outstanding ******* debt. As a courtesy and gesture of good will, we have waived the $50.00 statutory return check fee that would otherwise apply. Accordingly, this item has also been completely resolved, marked Paid in Full, and closed in our system. This information has also been provided to our affiliate TeleCheck Services, LLC (TeleCheck), a specialty reporting agency, who has updated its database. 
   
  We reviewed the calls and can confirm that TRS representative spoke to you on December 23, 2022 and the agent transferred your call to TeleCheckso you could seek additional information about your decline. Please note this decline was issued at a merchant affiliated with TeleCheck; a decline issued by TeleCheck is only recognized by TeleCheck when evaluating future check transactions at TeleCheck-affiliated merchants and financial institutions. Please contact TeleCheck at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET for additional information on the decline that you received at ******** 
   
  If you have any further questions or concerns, please call me directly as noted below or please contact TRS ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for working with TRS to maintain the accuracy of its records.  
   
  Sincerely, 
   
  LaDrenda Black 
  Collections Team Lead TRS Recovery Services, **** 

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not apply for credit with you firm. Please remove the fraudulent credit inquire from my credit reports.

  Business Response

  Date: 12/28/2022

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  487395
  IN ALL FUTURE CORRESPONDENCE

  Dear ******************,
  TeleCheck has received your BBB complaint. As noted below, TeleCheck needs more information regarding this inquiry into
  your credit report. Additionally, please note TeleCheck does not provide information to any of the three major credit reporting
  agencies (Experian, Equifax, TransUnion).
  For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants
  who subscribe to and use TeleCheck nationwide who wish to accept payment by check. For many merchants, TeleCheck also
  provides warranty services. As part of its services, TeleCheck evaluates and processes check payments at the point of sale for
  its merchant clients by evaluating transactions against its database.1
  The screenshot provided appears to show a hard inquiry by TeleCheck, however, we have no context to understand what was
  inquired. If you received a denial response for a check or transaction to a TeleCheck merchant, we would need more details
  regarding that transaction to research.
  If you have any additional questions or concerns, please call me directly at ************** or by email at
  *************************. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to
  5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This is the nature of my inquiry. I have not applied for any credit with this company or any other company with in the last 6 months. I have not authorized any credit applications of any type. Unless this company tellacheck can provide me with documentation showing my physical signature or a signed authorization with my signature this hard inquiry needs to be removed because it is fraudulent. If this company are unable to provide adequate documentation to have it remain it needs to be removed.

  
  Regards,
  
  *****************************

   

   

  Business Response

  Date: 12/30/2022

  ******************,

  As advised in our original response, we do not report to the credit agencies and would need you to provide additional information as indicated.  

  thank you 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/22 Tractor Supply ******************

  Business Response

  Date: 12/27/2022

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  487392
  IN ALL FUTURE CORRESPONDENCE

  Dear **************,
  TeleCheck has received your BBB complaint and would like to sincerely apologize for any inconvenience or frustration you
  have experienced with our customer support team, as that is certainly not our intention. We appreciate your feedback as we are
  always trying to improve our customer ********************.
  We do not see any other issues you would like us to address in your complaint but if you have any questions or concerns,
  please call me directly at ************** or by email at ************************** You may also contact our Consumer Call
  Center at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if
  additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  Sincerely,
  *************************
  Consumer Resolution Services

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 26, 2022 I made a purchase at ******* in ****** for $215.95. I signed a terminal authorizing my check to be debited electronically from my bank account. Additionaly the cashier put my check in her cash drawer and refused to return it to me. There was no need to keep the physical check but the cashier insisted she did the right thing in keeping my check. No one at ******* would assist me in getting back my physical check so I went home. I knew full well that ******* would be paid by EFT and then would turn around and deposit my physical check, thus getting another $215.95 of my money. I went to my bank and ask them to interceed but they eventually sent me a letter advising me to contact the merchant, *******. I called ******* headquarters and was routed to three different people trying to explain what had just happened. In the end, ******* told me to call Telecheck. No one at Telecheck answered intitally so I went on the website and filed a Dispute about the duplicate payment of $215.95 mailed Oct 31, 2022. Since that time I have had NO response from Telecheck. They have my Name, address, email and phone number, nevertheless, I still have not heard if they are even processing my dispute. It is now past 30 days and counting and I am still waiting for the return of the duplicate payment of $215.95. I really need to have that duplicate payment to ******* refunded to me. I have copies of all the documents I sent to Telecheck if BBB needs to look them over. I can only hope that BBB can help me resolve this issue.

  Business Response

  Date: 12/23/2022

  REFER TO TRACKING NUMBER
  486653
  IN ALL FUTURE CORRESPONDENC

  Dear ********************,
  We have received your BBB complaint regarding a check written to ******* that you state was processed both electronically
  and deposited to the bank.
  While researching this issue, we reached out to *******, and they have confirmed that the item was double processed.
  TeleCheck has updated our system to reflect this. You should see the transaction refunded to your bank account within the
  next 3-5 business days.
  
  
  N/A ******* ******* N/A 789 ******* **** September 26, 2022 $ ****** Inactive
  We believe that this should resolve the issue.
  If you have any additional questions or concerns, please call me directly at ************** or by email at
  *************************. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to
  5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. Please also review the
  following important notice below.
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM

  Customer Answer

  Date: 12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************