Reviews

This profile includes reviews for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeleCheck Services, LLC

  600 Vel R Phillips Ave Milwaukee, WI 53203

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  Telecheck Services

  100 Centerview Dr Ste 249 Vestavia Hls, AL 35216-3749

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  TeleCheck Services, LLC

  1600 Terrell Mill Rd SE Marietta, GA 30067-8302

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  TeleCheck Services, LLC

  PO Box 979 Brookfield, WI 53008-0979

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  Telecheck

  PO Box 6806 Hagerstown, MD 21741-6806

Review Details

• Review fromMarissa A.

  Date: 12/07/2022

  1 star

  Marissa A.

  Date: 12/07/2022

  Awful customer service. I'm not sure how this company is in business. asked to speak with a supervisor and she told me she doesn't have one and she would have to send out an email for my complaint. how does an employee not know who their supervisor is?? trying to help my elderly customer because her checks are being denied through telecheck system, what a nightmare!!! got no help. i spoke with Aida employee # ******, she told me she updated the customers information and hopefully that will help and she could possibly write a check tomorrow. SHE HAS FUNDS SO STOP DENYING THE CHECKS TO BEGIN WITH. absolute joke of a business.

  TeleCheck Services, LLC

  Date: 12/23/2022

  REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE ************ TeleCheck has received your BBB review. While we appreciate you trying to assist your customer to resolve this issue, because of certain privacy laws, TeleCheck cannot release any personal information about your customer directly to you. However, your customer can provide additional information directly to TeleCheck for further assistance.1 TeleCheck is a check acceptance and check warranty company which works with merchants nationwide who wish to accept payment by check. Notably, TeleCheck has no visibility into a consumers checking account balance; if it issued a check decline it would have been based on a risk assessment of the consumers check writing history or based on a prior unresolved debt item. If you have any other questions or concerns, you should reach out to your store management or your TeleCheck relationship manager for more information.2 If you or your customer have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK. Sincerely, ************************* ***************************

• Review fromLee S

  Date: 11/13/2022

  1 star

  Lee S

  Date: 11/13/2022

  I wrote a check to best buy. He told me you can try. We use telecheck and they decline just about every check. We can open you a line of credit. No. I want to pay cash. Telecheck declined my check. I called. She said they don't know my bank with routing and account number. She ask for all information on check. Shouldn't they have that? They declined me that they don't know my bank and high activity. The girl was foreign. Difficult to understand. I'm offended by that. I've been with my bank since 2004. This is 2022. I told her telecheck socks. You need to find yourself a job with a better company. What do they do? I dont think any high caliper person would work for them. Telecheck is a sham. I wonder how many sales and customers best buy loses because of telecheck. Shameful. Telecheck doesn't know my bank or me. Best buy knows me. Telecheck doesn't know if its afoot or on horseback.

  TeleCheck Services, LLC

  Date: 11/22/2022

  November 22, 2022 *********************** ************************** RE: BBB Review No. ****** / *********************** Dear ********************,TeleCheck has received your BBB complaint regarding a check decline at Best Buy. I would like to sincerely apologize for any inconvenience or frustration you have encountered regarding this issue, as well as for any difficulty you have experienced with our customer support team, as that is certainly not our intention.For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason.1 TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check will not clear than a merchant is willing to accept.2 In those instances, TeleCheck will issue a Code 3 decline. We would also encourage you to visit TeleChecks website as noted in your complaint to learn more about the services we provide for both merchants and consumers.While we understand your frustration, we need a little more information to help us locate the specific decline in our system so we can help resolve your concerns. With this information we should be able to better figure out why you received the decline and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or A copy of a voided check from the account in question.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.1 While a merchant remains free to accept a check even if TeleCheck declines to accept it, TeleCheck will not provide a warranty.2 A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on a consumers credit status. TeleCheck does not have access to a check writers account and does not verify account balances as part of the processing services it provides. For further information please visit https://getassistance.telecheck.com/how-telecheck-works.html. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromTammy P

  Date: 09/16/2022

  1 star

  Tammy P

  Date: 09/16/2022

  Pathetic excuse for a company and Belle Badge 0297 is a waste of a paycheck. She has no more authority than the person she supervises. Not letting my checks clear when I have funds is unacceptable!
  
  
  
  
  

  TeleCheck Services, LLC

  Date: 09/19/2022

  Thank you for bringing the stated concerns to our attention. We are currently reviewing your concerns for resolution and will provide our response shortly. Respectfully, Fiserv

  TeleCheck Services, LLC

  Date: 09/26/2022

  IMPORTANT NOTICE: REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE September 22, 2022 *********************** ****************** RE: BBB Complaint No. ********/*********************** Dear ****************, TeleCheck has received your BBB complaint. While we would like to assist you, we need a little more information to help us locate the specific accounts in our system so we can help resolve your concerns. With this information, we should be able to locate any account information relating to your identifiers. Any or all the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification. A copy of your social security card; or A copy of a voided check from the any accounts in question. Please note all information you provide us is legally protected from unauthorized disclosure. If you have any other identifying information for which you would like to request a copy of your TeleCheck File Report (TFR), you can request one online at: https://getassistance.telecheck.com/consumer-file-report/ or you can send a request by mail to: TeleCheck Services, Inc., Attention: Consumer Resolution Services, P. O. ***********************************************. While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely, *************************** Consumer Resolution Services

• Review fromDouglas H.

  Date: 07/27/2022

  1 star

  Douglas H.

  Date: 07/27/2022

  I write only a limited number of checks. The retail store I wrote a check to on 07/26/22 uses telecheck. When they processed my check it was declined. The reason given was that TeleCheck did not have a record or experience with my account. My account has been in affect for about 8 years and has never been NSF. I have a credit rating of 827. Luckily I was able to use a credit card to complete the transaction (and later transfer funds from the checking account to reimburse the CC. I called telecheck and after listening to a long and not specific automated response I talked to a representative. I was told that because I have never had a check processed through telecheck my check was declined. With this extremely poor method of check qualification, TeleCheck is worthless as a security tool and disqualifies perfectly capable purchases from using their checking account(s). I will.probably boycott all merchandizers who use TeleCheck. This TeleCheck system is extremely poor and very bad news.

  TeleCheck Services, LLC

  Date: 08/17/2022

  Mr. ************* you for reaching out with the stated concerns. We would be happy to review your account and assist with making adjustments to your account however we would need additional information. Please email your name and address along with the concerns to ********************** Reference case number ********