Reviews

This profile includes reviews for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TeleCheck Services, LLC

  600 Vel R Phillips Ave Milwaukee, WI 53203

• 

  TeleCheck Services, LLC

  PO Box 979 Brookfield, WI 53008-0979

• 

  Telecheck Services Inc

  2750 Lake Villa Drive #303 Metairie, LA 70009

• 

  Telecheck

  PO Box 6806 Hagerstown, MD 21741-6806

• 

  Telecheck Services

  100 Centerview Dr Ste 249 Vestavia Hls, AL 35216-3749

Review Details

• Review fromRahn M

  Date: 04/20/2023

  1 star

  Rahn M

  Date: 04/20/2023

  Between my wife and I we have been writing check for over 60 years, 30 of them at our local Cub Foods store, but now because Telecheck has no banking information about me, they have denied my check at Cub Foods. When I call the help line given to me, I have a choice, either enter the 7 digits code number that I was never given or enter ALL of my banking information. This Telecheck company seems to be a scam company set up to purposely deny people personal checks only to force them to hand over ALL of my banking information including account numbers & Routing numbers. This is all just a scam for them to get ALL of my banking information so they can sell into the highest bidder.

  TeleCheck Services, LLC

  Date: 05/02/2023

  May 2, 2023 ************************* ************************* RE: BBB Complaint No. ****** / ************************* Dear ********************,TeleCheck has received your BBB complaint regarding a check decline and sincerely apologize for any trouble you have encountered.While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or A copy of a voided check from the account in question or the full bank account and routing numbers.Please note all information you provide us is legally protected from unauthorized disclosure.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromclifton l

  Date: 04/14/2023

  1 star

  clifton l

  Date: 04/14/2023

  The last letter to TeleCheck appears below: ******************************* Consumer ******************** Telecheck ************************************************************************************************ Good morning, ******************, Thank you for your letter of 03/24/2023, tracking number ********, explaining the rationale that resulted in the fourth TeleCheck rejection of a personal check tendered for payment for groceries at Giant Foods, *****, ******** on 03/22/2023.On 02/03/2023 I received a letter from TeleCheck informing me of the following: Please be advised that an investigation completed and that based on the information you have provided, TeleCheck finds no indications that TeleChecks system would provide information to a merchant that would cause a merchant to decline your check transactions. A couple of days later I submitted a check for $247.79 to pay for groceries at my local Giant. The check was denied despite the aforementioned letter .In one of my early letters to TeleCheck, I included a copy of my drivers license, copies of my credit reports from the three credit reporting agencies ( and my credit score (820). I discovered later that these customary entries would not suffice for purposes of granting check cashing privileges at TeleCheck. Your letter lists the two criteria that are missing in order to favorably update my file are:1. no history on your account2. "this account has insufficient history to support check cashing".To which I reply, how is it ever possible to build up a history at TeleCheck when all TeleCheck clients will base their position on your clearing houses decision to decline all checks submitted to complete a purchase? If there ever was a living, breathing Catch22 it is your two criteria noted above. That said -keeping in mind the Catch 22- what more can one do to have ones file favorably updated? It would appear that the letter from TeleCheck, dated 02/03/2023 was insufficient for a favorable update.Please advise and /or update

  TeleCheck Services, LLC

  Date: 04/26/2023

  April 26, 2023 ********************************* ******************************************************* RE: BBB Complaint No. ******** / ********************************* Dear **********************,TeleCheck has received your BBB complaint regarding a check decline that you received at Giant Supermarket. We would like to apologize for any inconvenience, embarrassment, or frustration this decline has caused.For background, TeleCheck is a check acceptance and check processing company which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services.As part of its services, TeleCheck evaluates, and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason.1 TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check will not clear than a merchant is willing to accept.2 In those instances, TeleCheck will issue a Code 3 decline.3 With the information in your complaint, we were able to locate the transaction in question and the Trace ID associated with it --- *********************** -- which was processed on a *********** checking account ending in ****. TeleCheck issued a Code 3 decline for this transaction because TeleCheck had no transaction history with any of its subscribing merchants or financial institutions in our system associated with your checking account.Further, at the time of Ms. ******** earlier letter (as referenced in your complaint), there was no negative information in TeleChecks system which would have caused a decline. However, since receipt of your complaint we have also made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. Our records reflect no check transactions with TeleCheck merchants since we made those adjustments.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, or if you experience any other declines, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.1 While a merchant remains free to accept a check even if TeleCheck declines to accept it, TeleCheck will not provide a warranty.2 A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on a consumers credit status. TeleCheck does not have access to a check writers account and does not verify account balances as part of the processing services it provides.3 For further information about TeleCheck or if you would like to request your TeleCheck File Report please visit:**********************************************************************************, or call TeleChecks ******************** at ************** to request that a form be mailed to you.4 The decline was issued at Giant Supermarket on March 22, 2023, for a transaction in the amount $247.79 (check number 176).IMPORTANT NOTICE:REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE *********************************************************************************** Page 2 of 2 PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromRobert H

  Date: 04/14/2023

  1 star

  Robert H

  Date: 04/14/2023

  I was rejected by telecheck and called them to find out why. They asked for my social security number, drivers license number, phone number and address. (That infuriated me because they operate out of *************** and would not give me a number in the **.) They removed the restriction after collecting all my sensitive personal information but refused to tell me why the restriction was placed on me to begin with. I have learned to not trust anyone. I expect to learn my identity being stolen in the near future after this experience.

  TeleCheck Services, LLC

  Date: 04/26/2023

  April 26, 2023 *********************** ******************* RE: BBB Complaint No. ****** / *********************** Dear **************,TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for the trouble you have encountered with this decline.While we understand your frustration, we need a little more information to help us locate the declines so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or A copy of a voided check from the account in question or the full bank account and routing numbers.Please note all information you provide us is legally protected from unauthorized disclosure.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromEddy H

  Date: 04/13/2023

  1 star

  Eddy H

  Date: 04/13/2023

  This company is a joke. Took time off to go buy a new laptop for my local Union. Callwd best buy, asked if they took business checks. They said yes. Drove an hour to the nearest store, went to check out with the purchase. The check was declined, the salesperson said its a common occurance. When i called the 800 number, the customer service person said it was because we had never used this service before, not because of anything with our account, just that we did not have a profile. Told me to try another check later. Told them that i did not have another check, abd that were not free. Got told that they did not have another option at the time, to try the purchase in a day or so. No care or consideration to my or the best buys salespersons time.

  TeleCheck Services, LLC

  Date: 04/26/2023

  April 26, 2023 ********************* ******************** RE: BBB Complaint No. ****** / ********************* Dear ****************,TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for the trouble you have encountered with this decline.While we understand your frustration, we need a little more information to help us locate the declines so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or A copy of a voided check from the account in question or the full bank account and routing numbers.Please note all information you provide us is legally protected from unauthorized disclosure.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromSa K

  Date: 04/09/2023

  1 star

  Sa K

  Date: 04/09/2023

  I received a denial from TeleCheck. I called and gave them information regarding the denial and 1 hour later I received an email from ID.Me that said and account was set up accessing my social security information. Now I cannot get into my ID.Me account. I know my identity has been compromised as a result of the information I gave to the auto attendant when I called the number on the receipt I had been given.

  TeleCheck Services, LLC

  Date: 04/20/2023

  April 20, 2023 *********************** ********************** RE: BBB Complaint No. ****** / *********************** Dear ****************,TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for the trouble you have encountered with this decline.While we understand your frustration, we need a little more information to help us locate the declines so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or A copy of a voided check from the account in question or the full bank account and routing numbers.Please note all information you provide us is legally protected from unauthorized disclosure.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.Sincerely,************************* Consumer Resolution Services

• Review fromLen

  Date: 03/10/2023

  1 star

  Len

  Date: 03/10/2023

  they accused me of writing a check to a wal mart i had never been in. I repeatedly tried to convince them that it was not me. I even filed a police report about it. I finally got to a point where i just paid it so they would stop harassing me. this went on 5 months. They finally sent me a copy of the back of the check. The only thing that was the same as mine was that i have a checking account at the same bank. The drivers license was even an S not a P which is the first letter of my last name. I have shared the check information with the police and with my bank I am still waiting for their response.

  TeleCheck Services, LLC

  Date: 03/13/2023

  ******************,We apologize you have been unable to resolve your issue regarding the debt. Please email your name, contact information and a copy of the documents you have to *********************** Reference case number 11951042.Once we have all the information we will research for resolution. Thank You, ******

• Review fromRobert W

  Date: 01/31/2023

  1 star

  Robert W

  Date: 01/31/2023

  This bunch of fraudulent scamers constantly getting Im the way of good hard working Americans lives needs to be locked up. I've fought with them for several years, finally got letter stating that they found my information had been attached to accounts not mine and they had cleared my records. Stated we would not have issues moving forward. Finally had 1 transaction that they didn't decline first one in my life, but less than an hour later back to square one. Saying I have an account with arverst bank. Yes 8 years ago I did but since I no longer have that account number to verify they can't tell what the issue is. Wants me to call the bank and get my account number to confirm. But neither the bank nor telecheck show any unpaid balances or fees I need to pay but here we are again anyway. This time I'm hiring an attorney and taking this nonsense to court . Hopefully someone can help because I sure don't understand the harassment

  TeleCheck Services, LLC

  Date: 02/06/2023

  Mr. Watson, Thank you for reaching out with the stated concerns. We apolgize you have had difficulty getting your issues resolved.
  Please email your name, address and contact information to [email protected]. Reference case number 11901000. Once we have all the information to locate an account, we can research for you.
  If you can provide a copy of the letter you received, it would be helpful.
  
  Thank You,
  Fiserv

  TeleCheck Services, LLC

  Date: 02/09/2023

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  493163
  IN ALL FUTURE CORRESPONDENC
  Dear Mr. Watson,
  TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for any
  inconvenience or frustration you have encountered regarding this issue as that is certainly not our intention.
  For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants
  nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of
  its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating
  transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns
  unpaid for some reason.1
  TeleCheck will decline a check when there are negative items associated with a check writer in its
  database (a “Code 4” decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check
  will not clear than a merchant is willing to accept.2
  In those instances, TeleCheck will issue a “Code 3” decline. We would also
  encourage you to visit TeleCheck’s website as noted in your complaint to learn more about the services we provide for both
  merchants and consumers.
  While we understand your frustration, we need a little more information to help us locate the specific decline in our system so
  we can help resolve your concerns. With this information we should be able to better figure out why you received the decline
  and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the
  future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the
  transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional
  information should allow us to locate and address the transaction at issue:
  • A copy of your driver’s license or other state-issued identification used in connection with the denied transaction; or
  • A copy of a voided check from the account in question.
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please
  call me directly at (240) 849-5021 or by email at [email protected]. You may also contact our Consumer Call
  Center at (800) 366-2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK. I

• Review fromElizabeth P

  Date: 01/19/2023

  1 star

  Elizabeth P

  Date: 01/19/2023

  I've had several payments decline. When I had plenty of money to cover them. Each time telecheck told me it was due to high level of activity. It was christmas time. Or history. This last decline has resulted in late fees. I've had this account for 5 years never been late always used same payment method. Now telecheck screws me

  TeleCheck Services, LLC

  Date: 01/26/2023

  IMPORTANT NOTICE:REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENC Dear **************, TeleCheck has received your BBB comment regarding multiple check declines. I would like to sincerely apologize for any inconvenience or frustration you have encountered regarding this issue. For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of its services, TeleCheck evaluates, and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason.1 TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check will not clear than a merchant is willing to accept.2 In those instances, TeleCheck will issue a Code 3 decline. While we understand your frustration, we need a little more information to help us locate the specific decline in our system so we can help resolve your concerns. With this information we should be able to better figure out why you received the decline and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction A copy of your social security card; or A copy of a voided check from the account in question. While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

• Review fromTim V

  Date: 01/09/2023

  1 star

  Tim V

  Date: 01/09/2023

  My check was refused recently based on TeleCheck's flawed data provided to the retailer even though my account balance had 100 times the balance needed to cover the check. First time I've had a check refused in Omaha and I've lived here for over 35 years. TeleCheck is obsolete. Retailers like Tractor Supply Company or TSC can run a check and draw the money on the spot of the retail transaction. If a retailer is using TeleCheck, in my opinion, they are using a worthless and obsolete service. If you are a retailer, do not use this service unless you wish to alienate your customer base and chase them away. If I could give them zero stars I would, and I suspect all these one star ratings would do the same.

  TeleCheck Services, LLC

  Date: 01/24/2023

  IMPORTANT NOTICE:REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE Dear **************,TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for any inconvenience or frustration you have encountered regarding this issue.For background, TeleCheck is a check acceptance and warranty company which works with merchants nationwide who wish to accept payment by check. As part of its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason. TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check will not clear than a merchant is willing to accept. In those instances, TeleCheck will issue a Code 3 decline. While we understand your frustration, we need a little more information to help us locate the specific decline in our system so we can help resolve your concerns. With this information we should be able to better figure out why you received the decline and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue: A copy of your drivers license or other state-issued identification used in connection with the denied transaction; A copy of your social security card; or A copy of a voided check from the account in question.While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

• Review fromDeeAnn P

  Date: 12/30/2022

  1 star

  DeeAnn P

  Date: 12/30/2022

  In September of 2021 my identity was stolen by some criminals who hacked into my bank checking accounts. The hackers had downloaded a gambling app called "**********************" The perpetrators used electronic transfer transactions to defraud me. Fortunately my bank recognized what was going on and did not honor those transactions. They said my accounts were compromised and closed them and opened new ones for me. That was not the end of it, A collection company, TRS recovery services, started sending me harassing letters that stated the following: "Original Creditor: **********************, Current Creditor: TeleCheck, LLC". I don't know but It seems that ********* uses TeleCheck as their guarantor for the checks that they receive. Since my bank did not honor the Sightline transactions that meant that ********* would not receive the funds that they anticipated. So what did they do? They sought to recover those funds from TeleCheck. TeleCheck then comes after me saying that I had initiated all of those transactions and turned me over for collection to, first TRS and then TSI. I subsequently received a letter from *** saying they had closed my account and I would now have to direct any inquiry to TeleCheck. The collection company realized that they had no chance of collecting a debt I don't owe however that didn't stop TeleCheck. I'm a 78 year old Great Grandmother who underwent hip replacement surgery at the time this all took place, September 2021. I have turned this case over to a Las ****************** Detective who advised me that he was being assisted by the ************** Task Force. I have written cease and desist letters to TeleCheck, I have filed a complaint with the *** pertaining to this case and I have requested that they refer this case to their Elder Justice Coordinator. I have also filed a complaint with the ***** It's been 15 months with TeleCheck. When does it end? (I'm forced to give a one star rating or they won't allow this to be shown.)

  TeleCheck Services, LLC

  Date: 01/03/2023

  ****************************************,We have received the complaint you filed through the ***** we will provide a response through that agency's portal when it has been prepared