Reviews

Review Details

• Review fromEric M

  Date: 05/11/2025

  2 stars

  Eric M

  Date: 05/11/2025

  Communication leaves a lot to be desired. I ordered in Late January and heard nothing after that until early May. After no word for months, I finally contacted them directly, asking if I should request a refund, and was told that my order would be sent right away. When the order arrived - very soon, to their credit - it turned out that more than half of the order wasn't available. Stressing this: They waited 3 months to tell me that the majority of my order wasn't available. So, now I can't get the bulbs I wanted for this year because it's too late to order elsewhere. A simple email *any time in the last three months* would have been a basic courtesy. Yes, I understand that they may respond saying that, as a small business, etc, they can't guarantee stock, but there is really no excuse for zero communication for months. I only learned of the unfulfilled order when I received the package today. This is not professional-quality service. Again, to their credit, they refunded the costs of the missing items from the original order, but as landscaping is an annual project with limited timelines, they failed me due to their unacceptable communications.I cannot recommend HBF.

  Holland Bulb Farms

  Date: 05/13/2025

  Thank you for your feedback and we do sincerely apologize for the frustration. Your order was placed as a spring pre-order to be shipped based on zone per the schedule on our website. We did begin shipping to your zone in late ***** processing orders in the order received. When the order is placed we do reserve the inventory, unfortunately, the item was no longer in viable condition at the time of shipment, we did issue a refund for this promptly after being notified by our warehouse. Again, we do apologize for the frustration and inconvenience this may have caused. 

• Review fromSusan M

  Date: 05/07/2025

  1 star

  Susan M

  Date: 05/07/2025

  I ordered and received in autumn about 200 bulbs. Prepared the soil with amendments and fertilizer and water. Waited until spring for a glorious display and was sorely disappointed. Approximately 10 bulbs sprouted and none bloomed. Daffodils bought from ******* and planted in a slightly different area sprouted and bloomed profusely. Very disappointed in the Holland Bulb Farms product, and not able to get a refund ********* Not Buy.

  Holland Bulb Farms

  Date: 05/08/2025

  Thank you for your feedback. We are so sorry to hear that the daffodils did not perform for you this season. We take great pride in the quality of our products and stand behind them with a guarantee for the first growing season. In our previous correspondence, we mentioned allowing until early May for growth, and now that this time has passed, please reach out to our customer service team. Wed be happy to assist you with options available through our guarantee.

• Review fromMarie K

  Date: 04/21/2025

  5 stars

  Marie K

  Date: 04/21/2025

  I have been a multiple order customer for several years. Amazing service, bulbs never disappoint, shipping my orders is great. I also order bulbs for the elementary school I work at in ******, **. Daffodils are one of the favorite blooms at school every spring. I find the company to be easy to work with.

  Holland Bulb Farms

  Date: 05/08/2025

  Thank you so much for your kind feedback! We strive to provide the best quality products and ship in a timely manner. We are so happy to hear that the daffodils are performing well! If there are ever any issues our customer service does their best to find a resolution efficiently! Thank you again for your positive feedback and we look forward to serving you in the future!

• Review fromJo G

  Date: 04/21/2025

  5 stars

  Jo G

  Date: 04/21/2025

  Bulbs are beautiful! Great quality, purchased my story daffodils and some grilled tulips and they all came up and bloomed beautifully! 100% recommend

  Holland Bulb Farms

  Date: 04/22/2025

  Thank you so much for the review! I am so happy to hear that daffodils and tulips are blooming and have done well for you!  It is always so exciting to see them pop up in the spring! Thank you again and we look forward to your future business! 

• Review fromBarbara B

  Date: 04/20/2025

  5 stars

  Barbara B

  Date: 04/20/2025

  I ordered 8 astilbe starts 2 months ago and when they arrived all of them were in good condition. I planted them and shortly thereafter all 8 leafed out and now 4 of them have flowers. By comparison, shortly before these arrived, I had just planted astilbe from another company and while they are growing none of these have flowered. The astilbe from Holland Bulb farms are a much better product.

  Holland Bulb Farms

  Date: 05/08/2025

  Thank you so much for your positive feedback. We are so happy to hear the Astilbe are already growing and blooming for you! We strive to provide the best quality product available. If you do ever have any issue with an order, please do not hesitate to reach out to our customer service team. We are always happy to help! Again, thank you so much for your kind words! 

• Review fromPeter C

  Date: 04/19/2025

  5 stars

  Peter C

  Date: 04/19/2025

  Very satisfied with our order of mixed Unwin Dwarf Dahlias. although one of the 15 did not germinate, all the others came up strong, and healthy. The bulbs were of good size and great quality. My question about ship date was answered promptly, and they gave it priority treatment as we wanted to start the bulbs inside. Customer service is excellent. Thank you Holland Bulbs !

  Holland Bulb Farms

  Date: 04/22/2025

  Thank you very much for your feedback! I'm delighted to hear that all but one of the ******s have grown successfully. We offer a guarantee for the first growing season, so if the remaining ****** does not show signs of growth within 68 weeks of planting, please dont hesitate to reach out to our customer service team. Well be happy to assist you further.

• Review fromRaymond L

  Date: 04/18/2025

  5 stars

  Raymond L

  Date: 04/18/2025

  Bulbs are the best quality and blooms beautifully on time!!

  Holland Bulb Farms

  Date: 04/21/2025

  Thank you so much! I am happy the bulbs were successful!

• Review fromNatasha S

  Date: 04/16/2025

  1 star

  Natasha S

  Date: 04/16/2025

  I have yet to know if the product is good as I have not way of knowing when they will ship my one small order of Canna bulbs. Getting any info from their chat is impossible. All I need to know is the window (actual dates) of arrival so I don't miss the planting season. Very frustrating.

  Holland Bulb Farms

  Date: 04/17/2025

  Thank you for your feedback. We sincerely apologize for any inconvenience. At this time, we are unable to provide exact shipping dates, as orders are being fulfilled based on hardiness zones and the order in which they were received. We anticipate your order will ship closer to the end of the month.We truly appreciate your patience and understanding as our warehouse team works diligently to process orders as quickly as possible. Once your order has been fulfilled, you will receive an email with tracking details. Thank you again for your continued patience and we do apologize for any frustration. 

• Review fromMelissa D

  Date: 04/14/2025

  1 star

  Melissa D

  Date: 04/14/2025

  I will never order from Holland bulb again. This is my second time ordering from them. I thought that my first experience was a one off but this must be their standard. I placed an order on March 2nd 2025 and it is now 4/14/2025 and I have not received the order. I should have planted those items already but I have not received a thing. I reached out 4 different times and last week I was told that it will ship by the end of that week and I should receive my order end of this week. Today I checked again and my order still says pending shipping. I reached out again and I was given a generic response to their process and shipping.The rep did not take into consideration that their staff already told me that it would be ship last week. I cant get a proper answer and no one seems to want to look at my actual order and give me a response tailored to the items in my order. I asked for a manager and I was told that someone has to call me back. they take your money with ease but they find it hard to be honest when providing an update. I do not want to be string along. when I expressed my frustration and I feel like I was lied to, the rep said sorry YOU feel That way!!! i feel that way because each rep tells me something different and no one is owning that problem and taking responsibility. if every time I call/ chat, they were understanding and apologetic, I would also be more understanding but to be rude when you took my money and did not provide the product is crazy!!!  order #*******

  Holland Bulb Farms

  Date: 04/16/2025

  Thank you for the feedback and we do apologize for the frustration. Unfortunately, there have been some unforeseen delays this season that were beyond our control. We process all pre-orders in the order they are received, based on zone, and at the time of contact, our representatives aim to provide as much accurate information as possible. Our warehouse team is working diligently to get orders out as quickly as possible. I can confirm that your order shipped yesterday and is currently expected to be delivered by Friday. We truly appreciate your patience and understanding, and again, we apologize for any inconvenience this delay may have caused.

• Review fromWilliam F

  Date: 04/08/2025

  2 stars

  William F

  Date: 04/08/2025

  Had an order last December that went fairly well, mostly daffodil and tulip bulbs that arrived in a timely fashion and all but a couple came up and bloomed.Decided to do another order in early March for planting mid-March. After four weeks, still no bulbs and no communication. That's when I noticed a shipping schedule on their website that projected a mid-March to early May shipping date for my zone (I live in central *****). Tried to call to get an estimated shipping date but couldn't get a live person. Gave it another ten days and this time I kept calling until I reached someone. Was told that not all the bulbs for my order had arrived and that they were waiting for the complete order to be available before shipping. They could not give me an approximate date for when that would be. Given the total lack of communication on their part during the entire process, I asked that they cancel my order and provide me a full refund. To their credit, that is what happended, and I recieved notice of my refund within 30 minutes of my call. Grateful for the quick refund. Wish they could do better on supply and communication.

  Holland Bulb Farms

  Date: 04/10/2025

  Thank you for your feedback. We are happy to hear your tulips and daffodils grew and bloomed this spring! We do begin shipping spring pre-orders in mid to late March based on hardiness zone and item availability. At the time of contact our representatives do their best to provide as much information as possible. Unfortunately we did experience some unforeseen delays in receiving certain products and we do apologize for any frustration or inconvenience this may have caused.