Reviews
This profile includes reviews for Duluth Trading Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 186 Customer Reviews
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Review fromRay O
Date: 12/12/2024
1 starRay O
Date: 12/12/2024
Placed an order for a jacket on 12/4. Received an email confirming my order and that it was being processed. It is now 12/12 and I have received no email confirming shipping. I sent an email to customer service 3 days ago with no reply. I've tried chatting but I was disconnected multiple times after long waits. So, now I'm on hold waiting for what I'm told is an hour. Can I give a "0" star review? No? So, I'll have to settle for giving a one star. Seems like with this many complaints this company could soon face some legal action.
Duluth Trading Company
Date: 12/14/2024
We are sincerely sorry for our customer's experience with us. Tracking shows delivery is expected tomorrow, 12/15/24. Thank you!Review fromAngelia M
Date: 12/12/2024
1 starAngelia M
Date: 12/12/2024
I ordered from Duluth trading Co cyber Monday, a week later my items still had not shipped, 10 days later my my package arrived, but it wasn't my items. It was 2 items I had not ordered and definitely didn't want! Men's not women's, ...Stayed on the phone for almost 2 hours with customer service, half my order was canceled during the phone call due to being out of stock and not knowing when will be back in stock, and the rest won't arrive until after Christmas. And I have to find a local to ship their mistake back ! On top of that is seeing their product was made in *******! Glad I did purchase my father a Christmas present from here, thinking the company was Made in the *** ???? 100% what a lie. I'll never support this company, again not because of *** lie, but because of terrible customer service ??. If you run ads,sales,etc...have the staff to keep up with it!Duluth Trading Company
Date: 12/14/2024
We are sincerely sorry for our customer's experience with us. We are extremely busy. Thank you!Review fromDonna H
Date: 12/12/2024
1 starThe old "fool me once" didn't take and I came back for MORE TERRIBLE CUSTOMER SERVICE. Please stop with the your clearance items acting as place holders in my bank account. So sorry to say I'm done, at this point I will not even consider shopping in your stores. DO BETTER.Review fromLucretia C
Date: 12/12/2024
1 starLucretia C
Date: 12/12/2024
I am so disappointed. I placed an order December 4 for around $320 for clothes for my husband for Christmas. They took my money, but still have not provided me with any shipping information. I have emailed customer service with no response, called customer service and waited over an hour with no answer, and attempted to use live chat to obtain information with no success. When i use the check the status of your order link, it comes back as information temporarily unavailable. I am very shocked such a well no company would have such awful customer service. I am regretting my decision to ever order from them. So disappointing and completely unacceptable.Duluth Trading Company
Date: 12/14/2024
We are very sorry our customer has had a poor experience with us. We are very busy. Thank you!Review fromSusan T
Date: 12/11/2024
2 starsA received at least 2 unsolicited sales emails per day after placing my order November 30th. I contacted customer service 4 times, no answer. Had no idea when to expect my item. System said tracking unavailable. Actually got my item and very pleased with it BUT....Review fromJames L
Date: 12/11/2024
1 starIf I could give negative stars I would. The customer service department is nothing short of a huge joke. If they can't handle the orders they get, then maybe they should hire more help. It's not like the products are cheap. I just may be done with Duluth Trading after this fiasco.Review fromSteve P
Date: 12/11/2024
1 starOrdered from them 10 days ago. Still just says in progress. Attempts to reach out for an update are met by disconnected chat sessions (while waiting) or a voice message that states hold times are exceeding an hour. This is their idea of customer service evidently.Review fromKenton K
Date: 12/11/2024
2 starsOrdered two pairs of wool socks 6 days ago. They haven't shipped yet and Duluth Trading hasn't provided any update on when they might ship. Today I sent an email asking about my order and receive an automated response saying "...our goal is to typically provide a response within 3-4 days...." I tried calling customer service and the recording said to expect an hour wait. I think this is terrible customer service.While they apparently can't deliver what you've purchased, the can inundate you with emails--sometimes multiple emails per day.Review fromCarmina G
Date: 12/11/2024
1 starTerrible. I ordered a coat as a gift for Christmas on 11/30. Just received an e-mail today 12/11 that they sold out of the item I paid for. Suspiciously the last day to order a replacement gift to get it by Christmas was yesterday 12/10. It was the only item my son asked for. My other order that was placed 11/29 still has not shipped. Thank you Duluth for your inventory management incompetence and ruining Christmas. I would not recommend this company to anyone.Review fromIvy C
Date: 12/11/2024
1 star-star!! This year the customer service has been extremely horrible. Completely obsolete! Don't answer phone calls, don't respond on live chat, don't respond to emails. Can't get any info on order placed. First year in 5 that I have been doing business with them that I am completely DONE with shopping from here! Unacceptable that there is no response at all from this company.
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