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Duluth Trading Company

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Duluth Trading Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Duluth Trading Company has 67 locations, listed below.

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    Customer Review Ratings

    1.27

    Average of 186 Customer Reviews

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    Review Details

    • Christopher E

      Date: 12/08/2024

      Ordered 1 shirt as a gift. On the order confirmation email I noticed I had selected the wrong size. Mind you, I checked the acknowledgment immediately. I was told by customer service via phone that orders could not be changed or cancelled. They told me to call once I had my shirt and they would exchange. It is now a week later. Product has not even shipped and they are now sold out of the size I need. So now I need to do a return instead. Meanwhile they have my money the entire time. I wish they would have warned me that this process would take so long and that losing out on the product w ads real possibility. Had I known I would have reordered right away, and just returned the original product. Customer service did not recommend this route. And I am out both product and money. I don’t even know when I will get my wrong product.

    • Todd A

      Date: 12/07/2024

      Placed an online order 8 days ago and still hasn't shipped... can't seem to get any responses from customer service.. this is the first and last time I'll order from this company

    • Larry S

      Date: 12/07/2024

      I wish I would have look at all these reviews before I ordered online. As a X-Executive of a major company, Duluth Trading needs a major overhauling. I can't even imagine what their sales and profits would be if they had just a little bit of customer service. Duluth Trading wake up to the 21st Century.

    • John F

      Date: 12/06/2024

      Ordered expensive straw hat and some mens shorts. Straw hat was placed inside too small a box and just shoved in to force it to fit inside. Packer used bad judgement probably had a bad attitude towards having to work. Not happy with this kind of carelessness!




    • jay r

      Date: 12/06/2024

      ordered my wife a hopefully durable coat (unsure because im not sure ill ever get it). i paid for express shipping and handling. that was close to a week ago. it was supposed to deliver to me yesterday. because i had yet to see a ship confirmation email or anything i checked in on the order yesterday and despite them offering a status viewer my order apparently has no status. i emailed yesterday and got a generic response stating they would TRY to contact me back within 24h. i used their online bot to try to help. nothing basically the same as the order tracker. now waiting for a customer service agent which they ask for continual response or will auto disconnect within 2m. will absolutely NEVER purchase another anything from this company. i support distribution centers for a global retailer. yes we are all busy right now. ensuring customer paid express is a priority isnt rocket science. one star is generous. DO BETTER.




    • Kevin W

      Date: 12/05/2024

      I placed an order on a weekend, after 4 business days it hadnt shipped. I called the customer service phone number 3 times only to be put on hold for an extended period of time and to no avail. I will NOT ever order anything again from Deluth Trading Company.

    • David L

      Date: 12/05/2024

      Extremely slow shipping and even worse communication I will Never Shop with them again! So Bad

    • James D

      Date: 12/05/2024

      YOU KNOW HOW TO TAKE THE ORDER (anyone can take an order). YOU JUST DON’T KNOW HOW TO FILL THE ORDER !!! Duluth (Seinfeld version) I ordered items for our vacation a week in advance & paid for priority shipping $37.99. Ordered at Saturday, expecting it to be processed on Monday and shipped promptly due to priority shipping - emailed them - takes 48-72 go reply - called twice on Tuesday & Wednesday to check status - STILL BEING PROCESSED. I expected more from a reputable company. VERY DISAPPOINTED. I’m leaving early Saturday -so much for Duluth !!!




    • El S

      Date: 12/05/2024

      On hold almost an hour to determine where my order was!!! I was sent an email immediately after ordering telling me to sit tight they were processing my order (for in store pickup) and I would be notified shortly. Two days pass and not a word! Tried to email and call. Never again! Time on hold 49:52!!!

    • Noah C

      Date: 12/04/2024

      Horrible customer service. Charged my account, but no confirmation email or tracking number. Won’t answer phone, live chats or emails. 0/10 wouldn’t recommend.




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