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Business Profile

Lawn Maintenance

Naturescape Lawn and Landscape Care

Headquarters

Reviews

This profile includes reviews for Naturescape Lawn and Landscape Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Naturescape Lawn and Landscape Care has 41 locations, listed below.

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    Customer Review Ratings

    4.2/5 stars

    Average of 239 Customer Reviews

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    Review Details

    • Review fromEllen J

      Date: 11/04/2022

      5 stars
      I am delighted with the quality of service through Naturescape. My lawn looks great and the people are fabulous to work with. Highly recommend them.
    • Review fromElacey B

      Date: 10/31/2022

      1 star

      Elacey B

      Date: 10/31/2022

      This experience has been VERY unprofessional and unfulfilling. Previous service was good,but NOT this time!!

      Naturescape Lawn and Landscape Care

      Date: 11/04/2022

      We're very sorry to see this, and we would love to know more about your concerns so we can put our guarantee to work for you. Please reach out to us at ************************************ with your service address and any details you can share, and we'll get to work on a solution for you right away. We look forward to hearing from you!
    • Review fromCarmel K.

      Date: 10/29/2022

      5 stars

      Carmel K.

      Date: 10/29/2022

      I have been a customer of Naturescape for over a decade. I want to be very honest in my comments. Approximately a year ago the Tinley Park, Illinois office had some management issues, which affected their services. At this point with regret I began looking at other lawn care companies.
      Then the office got a new manager. His name is Bill. What a wonderful asset to the company. He is a breath of fresh air. He returns phone calls and checks on problems personally. He even personally services the customer when needed. He is really trying hard to train and build a staff that he can depend on. He has brought back the excellence of this Naturescape location. Please acknowledge him upon receipt of this review. I hope to be with Naturescape for years to come.

      Naturescape Lawn and Landscape Care

      Date: 11/04/2022

      Thank you so much - we'll surely pass your kind words on to Bill. Please let us know if there is ever anything more we can do for you!
    • Review fromSteven G

      Date: 10/18/2022

      1 star

      Steven G

      Date: 10/18/2022

      I was having my first cup of coffee this morning when your employee came to do my 5th application. I heard him startup his contraption in the front, drive to the back and around to the front again. He placed his paperwork on my door and left. I do not know if he even had the sprayer engaged. You folks are the biggest rip-off in the lawn care industry. We spent all summer with lots of dandelions and other weeds in our lawn because of your crap service. I will not be using your services again!

      Naturescape Lawn and Landscape Care

      Date: 10/24/2022

      We sincerely apologize for the unacceptable results - we can and will do better for you! We will be reaching out to you shortly to see how we can put our guarantee to work for you and make you happy again. We look forward to speaking with you!
    • Review fromLorrie H

      Date: 10/15/2022

      1 star

      Lorrie H

      Date: 10/15/2022

      Pre-paid for the year for loan applications. I have not gotten my last application have no response. Ive been shorted for the service that I have paid for.

      Naturescape Lawn and Landscape Care

      Date: 11/02/2022

      We sincerely apologize for this experience, and we hope that the solution we provided is satisfactory to you. We would love a chance to prove that we can do better for you, so if there is anything more we can do for you, please reach out to us at ************************************ and we'll gladly put our guarantee to work for you!
    • Review fromVicki M

      Date: 10/15/2022

      1 star

      Vicki M

      Date: 10/15/2022

      Did not show up for an appointment they confirmed to aerate my lawn and didnt call to cancel. Do not use this company. Terrible customer service.

      Naturescape Lawn and Landscape Care

      Date: 11/02/2022

      We sincerely apologize for the slow service and poor communication, and we would love a chance to prove we can do better for you. If there is anything more we can do for you, please reach out to us at ************************************* and we'll gladly put our guarantee to work for you!
    • Review fromJames H

      Date: 09/18/2022

      5 stars
      They come on time every time. Clean and neat service. They have provided quick and thorough answers to any question I have had about lawn issues. Very pleased.
    • Review fromEugene C

      Date: 09/17/2022

      1 star

      Eugene C

      Date: 09/17/2022

      Bought and pre-paid 5 application plan. Put 1st three application (30 days apart) 3rd application done 6/7. Put them on too short a time between applications...Then still not have applied 4th application in over 3-1/3 months in spite of 3 phone calls only apologies but no action. Would not recommend them to anyone.

      Naturescape Lawn and Landscape Care

      Date: 10/05/2022

      We're very sorry to see this, and we would love the opportunity to do better for you. We will be reaching out to you shortly to see how we can put our guarantee to work for you and make you happy again. We look forward to speaking with you!
    • Review fromMary S

      Date: 09/15/2022

      2 stars

      Mary S

      Date: 09/15/2022

      I've been a customer for over 14 years (weed, fertilize, tree root feed, mosquito, mowing) with little or no complaints. But, the last two years their service has declined. The July weed application left circles of dead grass, which has never happened before; I didn't complain since grass came back, but this should not have happened. This year, The mowing schedule is the worst! They used to come every week, same day, and I could plan around the visit. Last year after I called to complain several time, they informed me they changed their schedule to a 7-10 rotation, I was never informed of change, ok.....I went along with it. But now this year, they are very erratic and sometimes not here for 14 days! I have an irrigation system and my grass grows, even in the hot days of summer! And their communication with me was non existent. Several weeks of me calling and manager saying he would personally mow my property, I never saw the manager, only a new person showed up 2 days later, with no warning, it was just luck that I was home and could tell him about my property. POOR CUSTOMER SERVICE; POOR FOLLOW THROUGH. I'll be looking for a new landscape company for all of my services in the future.




      Naturescape Lawn and Landscape Care

      Date: 04/01/2025

      Thank you so much for sharing your experience with us, and we deeply apologize for the issues you faced as well as for the delay in reaching out to address your review. Your loyalty and trust over 14 years mean a great deal to us, and we are truly sorry that we fell short of your expectations.We understand how frustrating and disruptive the inconsistency in our mowing schedule must have been, especially without clear communication from our team. We know you relied on the dependability of our service, and we are sorry for breaking that ******** for the circles of dead grass, while Ascochyta leaf blight may have been the underlying cause, we recognize that we should have identified it during our visits and provided you with guidance to address it. Failing to do so was a significant oversight on our part, and were genuinely sorry for the disappointment this caused.We would love the opportunity to make things right and rebuild your confidence in our services. Please reach out to us at ************************************ so we can discuss your concerns further and ensure we provide you with the level of care and communication you deserve.Thank you for giving us the chance to improve. Your feedback is invaluable to us!
    • Review fromJudi H

      Date: 09/09/2022

      5 stars
      Excellent service! They provide a complete set of lawn care. They are friendly and always willing to answer my questions. Their employees are very professional.

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