Complaints

This profile includes complaints for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Landmark Credit Union

  PO Box 510910 New Berlin, WI 53151-0910

  
• 

  Landmark Credit Union

  3600 N 124th St Wauwatosa, WI 53222-2118

  
• 

  Landmark Credit Union

  801 Cardinal Ln Hartland, WI 53029-2319

  
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  Landmark Credit Union

  2190 Wisconsin Ave Grafton, WI 53024-2634

  
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  Landmark Credit Union

  2518 W Washington St West Bend, WI 53095-2106

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 1/2023, I signed an auto loan with Landmark. Payments were approx $460/mo. I always had automatic payments via bank account set up to never worry about late payments/etc. I started receiving phone calls from Landmark around mid-late 2023, I knew I had automatic payments, and NEVER ONCE lacked funds to pay for anything. The voicemails also stated zero details, so I attributed them to advertisement/spam. In 12/2023, I eventually spoke with a supervisor who informed me my insurance wasn't up to their standards, I then IMMEDIATELY updated to what they asked for, as I was unaware(recently lowered insurance to save money, was not aware it wasn't to the contracts standards). Honest mistake. A month or so afterwards, I received more random calls from Landmark, and some emails to contact them, in which I replied for them to get things settled as I had all the money needed for anything they financially required from me via my formerly mentioned linked bank account they had, and I did not have time to constantly contact them. SIMPLE. Sometime near 3/2024, my vehicle was somehow repossessed and I couldn't report to a new job. It was stated somehow a lapse in payments had occurred, which, with automatic payments, is not supposed to be a possible situation WHATSOEVER, as all they had to do was withdraw funds from my bank account. This is why automatic payments are set up, is it not? I ended up having to pay an approx $1700 repossession fee, and was told my payments are up to $534/mo for the remaining approx 4 years. This disgusting company apparently forced approx 6 months of their own insurance which totaled to approx $3200 on the life of the loan. I can't afford this. This was not agreed upon when I signed the contract. 1- Available owed funds had ZERO reason not to be withdrawn from linked bank account at time ************** should have occurred prior to Landmark tallying over 3k from their own forced insurance 3-Urgent details should have been left via voicemail

  

  Business Response

  Date: 08/19/2024

  Dear ******************,

  We have investigated your concerns and due to the sensitive nature of the supporting information, a letter will be mailed to you with our formal response. As you did not provide a mailing address with this complaint, please contact us at ************ to provide your current mailing address. 

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  After yet again some more time wasted by a company that has no ethic whatsoever, I do not accept this complete lack of effort response at all. This approx $4700 payment on top of my car payment isn't affordable. When I spoke with ***** I politely informed him that I hoped we could get something done with this situation, he responded in what came off as a polite manner that suggested, at least to me, that this letter in the mail could actually lead us to a fair resolution. All I received was a pathetic letter doing exactly everything all and only for the benefits of the business. I needed to pay a repossession fee to get this vehicle and all I was told was that I agreed to higher payments. I literally could have been fired from my job. This again, BEGS the question, why did they not repossess this vehicle prior to charging me aprrox $4700, and why did they not take funds from a linked bank account (as a lapse in payment was their reason for repossession of the vehicle). I can't always worry about "doing my homework" with an unprofessional company that doesn't understand how to take payments from a linked bank account that never lacked the funds required.
  
  As an unethical company like this usually does, they did nothing but quote the "fine print" of the contract without any care for the fact that I just got $4700 added to a car that I now can't afford. They even have record that I had insurance with progressive throughout this time that they charged me the extra approx $4700, just that it wasn't up to their standards, which again I understand obviously matters, but was an honest mistake as I mentioned in my initial report. Clearly I was not trying to drive this vehicle illegally without insurance is my point. Keep in mind this then means I was paying my insurance for nothing, while they also disgustingly charged me $4700 on top of that. I stated in the approx $3k range because I was not factoring in my initial approx $1600 repossession/ other fees, that's why it's the approx $4700 total. This isn't even counting what was my initial car payment. No one in their right mind would would pay this kind of ridiculous extra money for a vehicle. No one.  I wouldn't pay for insurance out of my pocket for free if I was aware it wasn't up to standards. 
  
  
  More needs to happen at this point because *****, nor Landmark Credit Union have given any concern whatsoever for my case. They should be embarrassed for their lack of care and professionalism and take accountability for their actions.
  
  At this point I am ready to terminate this contract as I will not have a greedy company do something like this to me any further. This literally is ruining my life. Again, no one in their right mind would ever pay this immense amount of money on top of initial agreement. I need someone else involved in this as the people involved thus far have done absolutely nothing in regards to this situation.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 09/03/2024

  Dear ******************,

  We have investigated your concerns and due to the sensitive nature of the supporting information, a letter will be mailed to you with our formal response. Please allow ample time to receive the letter. Once you have had an opportunity to review, please let us know if you have any further questions.

  
  Sincerely,

  
  Landmark Credit Union

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************, Today August 6th 2024 between 9-10 am, I entered the Landmark Credit Union located on ******************** in *********. WI to withdraw money from my checking account. I provided my drivers license for identification and provided the password I have on the account. Once the teller entered my info he proceeded to talk to another teller(I take it to be a supervisor.) After a minute or so I question the teller to why was I still waiting for the transaction to go through. I was told by the lady she had to verify where my money came from I question her what does she mean. She said this is the process they do for everyone. I was highly upset because I was confused to what she meant by that and why was she verifying where my money came from. I told her if she would look at my account she would see where it came from. I had a deposit made to the account. The manger was very unprofessional and disrespectful to be a superior over a bank. When I was feed up with the treatment I asked to get all my money out the bank. The manager allowed the teller to pretty much be really sarcastic with me by asking if I wanted to close the account my answer was No. When he counted close to $6000 he had the nerve to ask if I wanted an envelope when I have taken $500 out the bank the money was in an envelope with no question asked. Ive banked at this bank over 15 years and weather I had $90000 or $ -20 in my account I have never had any trouble with anyone. I would really like to know why did my account need verifying as if I was a criminal.

  

  Business Response

  Date: 08/29/2024

  Dear ******************,
  We apologize if you have experienced any frustration with your latest interaction with a Landmark Credit Union associate.We appreciate your feedback on this matter. An associate will be in contact with you to discuss your concerns. Should you have any further questions, please contact us at ************.
  Sincerely,
  Landmark Credit Union

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I began the process for a Home Improvement Loan back on June 3rd as we needed to replace our windows. We were given a set percentage rate and were told it takes about 30 days to close. No problem. Over a week later, we were given a list of documents to send. Ok, done. Another week goes by and we were told that they couldnt open a couple documents. Why did it take so long? Anyway, we sent them again. Another week goes by and my husband reaches out. Apparently the person processing our loan went on vacation and didnt give all the info to her replacement. The replacement needed the same documentation from before! Also, now the paystubs at this point were too old since over a month had gone by. So we, angrily I might add, send the documents yet again. Then we hear nothing. It is now August. No loan has been closed and my credit score got knocked down significantly thanks to their checks, which will make it difficult to just go somewhere else. They wasted my time and hurt my credit score.

  

  Business Response

  Date: 08/12/2024

  Dear ******,

  We have investigated your concern regarding your loan application. Due to the sensitive nature of supporting information, a more detailed response will be mailed to the address on file. Please allow ample time to receive the letter. Once you have had an opportunity to review the information, please let us know if you have any further questions.

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 08/12/2024

  This matter was resolved outside of BBB.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/2024 I received a letter from Landmark Credit Union indicating that they had closed my checking account due to a negative balance. The negative balance which was over $1000.00 was all due to over draft fees charged by Landmark Credit Union, this after I had paid several hundred toward these fees the week of July 4th. Since the account has been closed I can not access the activity at this time. I have set up a day to pay off the ridiculously large amount that I was charged in overdraft fees, and asked if Landmark could consider reducing some of them given there are banks that do not even charge overdraft fees but was told they would only consider removing two if I had never had any removed in the past. I am appalled that any financial institution would charge a consumer this much in over draft fees. I moved from Educators Credit union to Landmark and completely regret that decision. It would be greatly appreciated if Landmark would consider removing some of the overdraft charges, especially when the same payment was resent two or more time resulting in additional bank fees. But my main goal is for Landmark to reconsider their overdraft policies especially in this economy when families are struggling to pay their monthly bills.I do want to point out that Landmark did call and email to find out when I would pay off the overdraft charges and that I did respond to them via emails, but never got a response. In my email responses I did ask if any consideration could be given to the overdraft fees, but never received a reply to my emails and than received a letter indicating the account was closed.

  

  Business Response

  Date: 07/26/2024

  Dear ******,

  We have investigated your concern regarding your account overdrafts. Due to the sensitive nature of supporting information,a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Landmark made no offer to correct or improve on their current practices.  They stand by their actions and stated the they consider this matter closed.
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having ongoing issues with using my debit card for Co-op deposits at ***s.I have been in contact with various people at Landmark regarding this issue, however the response is always that it's either my fault and that I should make sure that the *** I'm using takes deposits (not true - I always verify that I'm using a listed *** beforehand), or they put the blame on the people who own the *** and say it must be malfunctioning (again not true - as even the staff at the other credit union has said everything looks like it should be working, including checking my eligibility and saying that there must be a problem with my card/account).I have contacted Landmark and asked to speak to someone who is in charge of the program to discuss the problem and verify details. I was told there was no one I could talk to. While I'm sure the people who I am talking to are trying to resolve this to the best of their ability, there seems to be no desire to elevate this situation to actually investigate it, I keep getting back responses that attempt to side step the actual issues and are starting to feel condescending.I contacted Co-op and they verified that Landmark CU was part of the switch network and I should be able to preform the desired transactions at the partner ***s. They were very helpful and said the next step would be to open a ticket and investigate my account/card. However, they said that I was unable to open such a ticket, only Landmark could open a ticket with Co-op.On 7/1 I contacted Landmark and directly asked them to contact Co-op to open a ticket (including giving them the number to call), I even gave them documentation to pass along.On 7/3 ****************** responded but again rather than saying they would open the requested ticket, instead again said I should call ahead and verify services at the and that they couldn't determine an issue. I feel like I'm banging my head against a wall with their cust service, it's all speculation and no resolution.

  

  Business Response

  Date: 07/15/2024

  Dear ****************,

  Per your request, a ticket has been opened with Co-Op regarding out-of-state ATM deposits. Once the ticket review is complete, we will follow up with a written response mailed to your address on file. 

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The response indicates that they are willing to engage in the level of troubleshooting that I have been requesting from the start, and will provide me with at least comfort knowing that the issue has been fully investigated with the source. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Landmark Credit Union Account Details:Date Opened: March 30, 2015 Account Balance: $35,492 Description of the Complaint:I wish to file a formal complaint regarding an account listed under my name with Landmark Credit Union with an outstanding balance of $35,492, which I did not authorize. I believe this account may have been opened fraudulently under my identity, as I have no recollection or records of ever initiating or authorizing this account.Despite my efforts to resolve this matter directly with Landmark Credit Union, I have not received a satisfactory response or resolution. The presence of this unauthorized account has caused considerable distress and potential damage to my financial reputation.Desired Resolution:Investigation: I request a thorough investigation into this account to ascertain how and by whom it was opened.Account Closure and Removal: If it is confirmed that this account was fraudulently opened, I request that it be closed immediately and completely removed from all my financial records and credit reports.Written Confirmation: I would like to receive written confirmation from Landmark Credit Union regarding the closure and removal of this ****************************** Correction: Any adverse effects on my credit score or financial standing resulting from this account should be rectified.Preventive Measures: I would like Landmark Credit Union to review and strengthen their security measures to prevent similar incidents in the future.I trust that the BBB will assist in facilitating a prompt resolution to this serious issue. I am prepared to provide any further information or documentation needed to support my complaint.

  

  Business Response

  Date: 07/12/2024

  Dear *********,

  We have investigated your concern regarding a loan with Landmark Credit Union. Due to the sensitive nature of supporting information, a more detailed response will be sent to the address on file. Please allow ample time to receive the letter. Once you have had the opportunity to review the information,please let us know if you have any further questions on this matter.

  Sincerely,

  Landmark Credit Union

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landmark credit union held $225 of my money from my account in error. The total account balance was $481. on 6/24/24 a charge of $461 was charged to my account. ********************** put $225 on hold as a check deposit, even though there was no check being deposited or waiting to clear, this money was already in the account. ********************** then returned the payment to the vendor as NSF and charged me overdraft fees of $30 even though I had sufficient funds to cover the payment. Landmark has done this to me before, and routinely structures charges to accounts and times them in a way so that they can charge fraudulent overdraft fees. Landmark credit union called the cops on me in October of 2023 when they "lost" a $300 transfer into my account, and I demanded they resolve the problem. I was asked to go in a room and not discuss this in front of other customers in the bank and refused. I had all transaction id numbers and documented proof that they had received the money 5 days earlier. I demand refund of the erroneous overdraft fees, payment of all charges incurred from the returned payment by the finance company, and Landmark needs to pay whatever costs are associated with restoring my credit rating if there are late payments reported as a result of their error.

  

  Business Response

  Date: 07/01/2024

  Dear Mr. *************** are in receipt of a duplicate complaint submitted to the National Credit Union Association ("NCUA"). We have conducted our investigation and a formal response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter. 

  Sincerely,

  Landmark Credit Union

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in January 11,2024 and I have car insurance until February 26 2024 I was without insurance until May 21 2024 because i lost my job they add the *** insurance for $3200 and refund just $1500 to my car loan. But they left $1700 for almost just 2 months they refund for that $1700 only $588 they keep $1112 for insurance for almost 2 months of Insurance. The car is payoff I dont believe in them and they said that is correct and I believe is not correct $1112 for 2 months of insurance. I requested an investigation but they dont said me nothing and no letter before they did that

  

  Business Response

  Date: 06/20/2024

  Dear ************,

  We have investigated your concern regarding the force placed insurance on your vehicle loan. Due to the sensitive nature of the supporting information, a more detailed response has been sent to the address on file. Please allow ample time to receive the letter. Once you have had an opportunity to review the information, please let us know if you have any further questions on this matter.

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Supposed they are going to refund $1700 in 10 days and I did not receive nothing 
  Regards,
  
  *******************

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business checking account with ******************** called D1 Youth Athletics, LLC in ********, ********* in March/April this year. I have never been able to view my account statements nor have I been able to make transactions for this account online or on my mobile app. I've discussed this with Landmark Digital Banking several times, almost on a weekly basis and keep being told that they are "working on it" - but without resolution. I have never experienced something this bad as a customer for any business. Please help!

  

  Business Response

  Date: 06/15/2024

  Dear ******************, 

  We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
  
  Sincerely,
  Landmark Credit Union

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 11th, 2023, I purchased a vehicle in ****. This was half cash, and half with loan assistance from Landmark Credit Union. The vehicle was not registered in my state (********) until 5/17/24. As of 6/3/24, I did not have license plates. That has since been resolved because I went to the *** and paid for them myself. Seven and a half months. 236 days to obtain a license plate, which I had to resolve myself.

  

  Business Response

  Date: 06/12/2024

  Dear **************,

  We have investigated your concern regarding your motorcycle loan. Due to the sensitive nature of supporting information, a more detailed response will been sent to the address on file. Please allow ample time to receive the letter. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.

  Sincerely,

  Landmark Credit Union

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Good day to you. Thank you for promptly reviewing and responding to the original message. I am choosing 'not accept' only because there is not a third option. Landmark says they have sent me a document for review, so I would like this to stay open until that letter is received and reviewed. 

  Also, with respect to the original request, it is true that today I have license plates and am able to travel legally. This is because I went to the *** to get replacement plates myself. The original set has still not arrived. 

  I shall promptly respond when Landmark's letter arrives.

  Thank you very much. 

  Regards,
  
  *********************

  Customer Answer

  Date: 06/24/2024

  I heard from Landmark twice. About a week ago, I received a call asking me the cost I paid for replacement plates. I communicated the amount. A few days later, a check arrived for that same amount. Essentially, they refunded the cost of obtaining replacement plates. Please note - the original set of plates has still not arrived! The heart of this matter - after purchasing a vehicle in early October 2023, no paperwork was filed in my State until 8th of April 2024 (that is when Illinois received payment for taxes and services), and not registered until 20 May 2024. I understand there was back and forth with the paperwork, but that is 7 months! I want people to know about this because if the process didn't start in the winter, someone could have lost an entire riding season.