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Business Profile

Credit Union

Landmark Credit Union

Complaints

This profile includes complaints for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Landmark Credit Union has 34 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S Code 1605(a) If a Finance Charge was included which is the sum of all payments There Should be no late payments on this account. Please remove late payments and update to current

      Business Response

      Date: 07/26/2022

      Dear ******,

      This letter is in response to the complaint raised through the Better Business Bureau (BBB) on July 14, 2022, concerning late payments.

      Landmark Credit Union ("Landmark") records indicate contractual payments on your loan account have not been made. The supporting invoice attached to your BBB complaint is not affiliated with your Landmark loan account. If you are experiencing a hardship or would like to speak to someone regarding your account history, please call us at XXX-XXX-XXXX. If there is additional supporting documentation you would like us to review, please attach it in response to this message.

      Sincerely,

      Landmark Credit Union

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