Reviews
This profile includes reviews for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 26 Customer Reviews
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Review fromJoey S
Date: 11/16/2023
1 starJoey S
Date: 11/16/2023
Got an auto loan with LCU ,paid it off before the term. Never been late on a payment. To buy my second car ,I asked for a personal loan instead of an auto loan but the lady (Cristal C*******) kept insisnting that I get an auto loan again. I declined many times. With an 810+ credit they gave me a $5,500 personal loan with what I came to find ,a way too high interest rate compared to the average other people with a credit like me. Can't wait to pay this off and never make business with them again. Shame
Landmark Credit Union
Date: 11/28/2023
Dear ****,We have investigated your concern and due to the sensitive nature of the supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Sincerely,Landmark Credit UnionReview fromKaty S
Date: 10/28/2023
1 starKaty S
Date: 10/28/2023
EVERY TIME I try to use my VISA from them it gets flagged as fraud. I can't even use it, I have to get another card from somewhere else just to be able to pay for things. And yet they took $2K out of my savings by accident to go to a bank that I don't even have an account at and they don't notice until we called them on it, had to go to a big meeting to prove that we weren't actually lying... I used be very happy here. I'm now going to have to leave entirely because I cannot spend my life on hold with the fraud department every time I turn around.Landmark Credit Union
Date: 11/10/2023
Dear ****, We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind Regards, Landmark Credit UnionKaty S
Date: 11/14/2023
So I read the letter in response to my complaint. First, they said they only flagged our visas 3 times. Um. No. Maybe three times PER MONTH. Then they tried to blame the other bank for THEIR transfer of MY money from MY savings account. First of all, no other bank should even know I HAVE another account. Second, THEY were still the ones transferring the money without even verifying that account was mine. So they basically call me a liar, blame everyone BUT themselves, and think that's ok. It's not. This institution is ridiculous. Do not put your money there, it will only get lost.Review fromShand M
Date: 08/20/2023
1 starShand M
Date: 08/20/2023
Absolutely HORRIBLEEMBARRASSING. From 8/19-8/20 (so far) currently I am experiencing the same devastation. I cannot access my funds because of a banking update . No ATM, I cannot make purchases, I am on vacation and literally in tears because I cant get gas or feed my family . I am literally trying to get back home by borrowing money and I have plenty in my account. Never have I been so embarrassed as sitting having a meal and cannot pay- I AM BEYOND LIVID!!!!!!!! Tomorrow I am taking my business elsewhere and will never bank with this place again!Landmark Credit Union
Date: 08/21/2023
Dear ************, We apologize for any inconvenience you may have experienced during our scheduled Digital Banking maintenance. Maintenance began Saturday August 19, 2023, at 10:00 PM and concluded on the afternoon of Sunday August 20, 2023. This information was announced prior within both Landmarks mobile app as well as Digital Banking. Should you have any further questions, please contact us at **************.Kind Regards, Landmark Credit UnionReview fromMichelle M
Date: 08/09/2023
1 starBeen trying to make payments on current account and called and talked with them. They said we can make payments online or in their app. Went on both it kept giving my an error message. So I called to talk with them they now charged me a late fee and and convenience charge to make the payment. Told them an error message kept coming up preventing me from making the payment on time. Then the guy on the phone told me they are aware of the issues but yet they still charged me all these extra fees because their system is not working properly. Then he processed to tell me I can go to a branch to make the payment mind you the closest branch to me is almost an hour away! The reason why I chose to make online payments! I would highly recommend using a different financial institution at all costs. They charge you bogus fees due to their system failure.Review fromCynthia K
Date: 07/14/2023
1 starCynthia K
Date: 07/14/2023
I am SO fed up w/ LCU, I am being pushed to submit a QWR Qualified Written Request to open an investigation as to Section 226.36(c) of the Board of Governors of the Federal Reserve System (Board) re adopted amendments to Regulation Z in 2008 and 2010 that impose new compliance requirements on loan servicers for crediting mortgage payments and on creditors for crediting open-end credit payments. This letter will call out as to the practices of Landmarks' online banking systems per the following. For years, the online system did not correctly show the late fees they had been charging us until the switch to the new digital banking system. They posted several of our payments on a later date than we had paid online. This caused late fees they neglected to show us on a paper statement OR online until the digital banking upgrade. These compounded charges showed up as a lump sum in addition to our monthly payment. When I inquired both in writing & over the phone, they stated "that was not an option on our old system to show you these charges. Sorry. You need to pay them to remain in good standing." We paid them under protest to no avail. Now we are fighting them to change our account phone number in timely fashion so we can get the TWO CODES needed to make an online payment. I did what they asked, sent 3 emails to m^^^^^^^landmarkcu.com and have no response in over 60 hours. It is as if they don't want to help so the payment becomes late because i can't access our account. And I can't access our account because THEY WON'T HELP ME CHANGE THE PHONE NUMBER! So basic, it's mindboggling. Do note that I can't send an email to a LCU inbox because I can't access our account (which is the only way to get an email to them securely per online). I called 7/12/23 but they said can't do it over the phone (but could take our payment for a $10 ACH fee), I emailed the letter they asked for to change it, but no response in over 60 hours. I am just trying to make a payment!! Forced 1 starLandmark Credit Union
Date: 07/24/2023
Dear *******, We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind Regards, Landmark Credit UnionReview fromMichal T
Date: 07/03/2023
1 starMichal T
Date: 07/03/2023
This company is awful and I would NEVER take a loan from them again. I tried to close out an auto loan, but the amount remaining was above the online transfer limit, so I figured I would just do the weekly limit a couple weeks in a row until it was paid off. I submitted the payment from the same account that does the automatic monthly payment. But Landmark claimed "the account could not be found" so the money was never applied, even though the website said everything was successful. It has now been several weeks and under one tab on their website it says the amount was never applied, and shows the proper remaining loan amount, but under another tab the payment is still listed as "successful." I decided to go pay in person since this was such a huge, unnecessary pain. I paid with a check the full remaining balance. When I went to confirm on the website, all information on the loan completely disappeared. The loan SHOULD be listed with the full payment history and show that it was closed out. Instead it is simply gone. However, under one tab, it still lists as "successful" the original payment that never went through, but does not list anywhere the ACTUAL final payment. They made it as difficult as possible to close out my loan, probably so they could get more interested, even though it states in the loan agreement there is no penalty for paying early. This company is predatory, and their website is c***Landmark Credit Union
Date: 07/07/2023
Dear ******,Thank you for your feedback. We have investigated your concern regarding your vehicle with Landmark Credit Union. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Kind regards,Landmark Credit UnionReview fromLeann L
Date: 05/27/2023
1 starLeann L
Date: 05/27/2023
Customer service sucks! Zero customer focus. It took 3 frustrating phone calls and 3 trips to a branch to get a working arm card. I have now had 2 unsuccessful trips to get coins counted. The first didn’t have a machine snd the second was down. Before taking the second trip I tried to call. Found lobby hours on the app but couldn’t find a phone number. 3 tellers standing doing absolutely nothing and they couldn’t hand count it. Apparently that’s not a skill that a teller possesses?!?!?!?Landmark Credit Union
Date: 06/05/2023
Dear **************, We understand your frustration regarding an unavailable service, and we do apologize for any inconvenience. In order to best serve our members, location information, hours, and requested services for each Landmark location can be found within our mobile app, digital banking, or online at ***************************************************. For the service requested please select "Landmark **** Machines" from the menu. Should you have further questions, please contact ** at **************.Kind Regards,Landmark Credit UnionReview fromRuben M
Date: 04/03/2023
1 starRuben M
Date: 04/03/2023
Landmark has blocked my number from calling them and even when I call from a different number the call will automatically drop when I put in my account information to identify myself. I am unable to do something as simple as adding my card to my digital wallet because of this. Literally unable to talk to anybody because my phone is blocked from their phone system.Landmark Credit Union
Date: 04/04/2023
****************,Only members with current, open accounts are able to access information using their account numbers. Closed account numbers are not recognized by the system. If you would like to speak to a representative do not enter previous account information. If you would like to open a share account with Landmark Credit Union, please visit your local branch or visit us at landmarkcu.com. Kind Regards,Landmark Credit UnionReview fromKelly C
Date: 03/16/2023
1 starKelly C
Date: 03/16/2023
I was financed with Landmark in September 2021. I setup automatic payments starting in October and never looked back. In July of 2022 I got a letter stating that my April payment was late. So I called and started down a LONG RABBIT HOLE of terrible customer service and no one who knew what was going on. Then in October I got a letter stating that my April payment was late. How could this be - I have automatic payments setup, I went into my bank and could see the payment confirmation notices for both April and August. HOW CAN THIS be happening. And I'm getting charged LATE FEES !!!So from July 2022 until 09 March 2023, I fought with Landmark Credit Union until after dozens of phone calls, sending proof, faxes, and so forth, LANDMARK finally came clean. Proof below:---We found Augusts payment - it was mis-applied to your other loan. It's been recovered and re-applied to the correct loan. Your late fees will be refunded. I apologize for this, We found it. The check was misapplied to your signature loan ending in 145 in error. I apologize for that error. This is how the check was applied:$17.83 applied to X** loan xxxxx ( that was the remaining balance, loan was paid in full after this payment )****** deposited to X** savings xxxxx $600.00 total In other words, the funds were mis-applied to a different loan/savings in your name. ( Subsequently, we show that you withdrew funds from savings on April 11, 2022 in the amount of $582.15 which was almost the exact amount that was deposited. )So the funds are not missing, but they were also not applied in the way you intended, and I apologize for that.Let me know if any questions or concerns.Thanks,*************************** Personal Financial OfficerLandmark Credit Union
Date: 04/17/2023
Dear *****, We have investigated your concern regarding your vehicle with Landmark Credit Union. Due to the sensitive nature of the supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter. Kind Regards,Landmark Credit UnionKelly C
Date: 07/01/2024
Worst bank I've ever chose to use. Big Mistake. 1. Motorcycle Loan 2022. One of their "employees" hit a wrong button, and rerouted my payment to my savings account. This caused me 10 months of arguing with them, sending them records and payment slips, and dealing with a very rude Representative. Eventually they "discovered their error" (even though I had been pointing it out to them for 10 months) re-applied my payment, and refunded all my late fees. Then sent me a Letter apologizing for the mistake and a $50 gift card. 2. Motorcycle Loan 2024. I paid the loan off on the 17th of May, from what the Lady from Landmark told me over the phone on 15th of May. Apparently, she was wrong and I was short by $34. So I did not, in fact - pay off my Loan. Thank god I followed up on them. I checked my banking account and discovered the $34 remaining. So I called them (22 mins wait time) and the nice lady explained that I had been charged interest so I would have to pay the $34 + $10 convenience charge to get the Loan closed. Never again....never again.Review fromRochelle S
Date: 01/31/2023
1 starRochelle S
Date: 01/31/2023
Do NOT trust Landmark Credit Union with student loans. My daughter and I were misled by a service member at Landmark who didn't go through all the loan documents with us. She told us the interest rate was 8% and failed to tell us it was a variable interest rate. Now that my daughter is out of school and started paying on the loan, we got concerned with the payment continuing to go up. This is when we found out it was a variable interest rate. Landmark Credit Union preys on young students who are not knowledgeable and puts them in a loan that they could never afford. They should be ashamed of themselves and quite honestly I'd love to start a class action lawsuit with others they've done this to. Based on what I know about a legal contract, what Landmark did to my daughter falls into the category of not a legal contract.Landmark Credit Union
Date: 02/13/2023
We are in receipt of your complaint and have responded to your concerns as of 02/06/2023 via a written letter. Once you have had an opportunity to review our response please reach out to us if you have any further questions.
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