Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  141 Parker St Ste 111 Maynard, MA 01754-2179

  
• 

  SWAT Environmental

  7325 S Revere Pkwy Ste 505 Centennial, CO 80112-4472

  
• 

  SWAT Environmental

  839 E High St Lexington, KY 40502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called ************************** 3 times and left voice messages that have never been returned concerning this issue. I called the **** 888 number and was told I would get a call that day - I did not get a return call. I sent an email to **** - that has not been replied to.I was charged by **** for a part that was not installed and not needed. The service call was very unprofessional - I had to direct the service technician on how to troubleshoot basic electrical issues.I am disputing the charge with my credit card company. I want **** to contact me to resolve this complaint/issue.*** ************* ************ **************************

  

  Business Response

  Date: 11/18/2024

  Sorry about your experience. We have given this to our VP of Operations, **** ******, to follow up with you.

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *************
  

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pipe was put into empty sump pump pit and lid was sealed. Pit is filling with water. Pit before always dry as a bone-we have no sump pump. Installer for the system was extremely rude- installed September 24. He left without explaining the system and left all of his trash. Had the company come back to fix the water in the pit- the same guy came. They wanted to drill holes in the pit. He was extremely rude again- slammed the door and was saying some words in the driveway. I told him to leave. We need the issue fixed by ****. However, we do not want the same rude technician.

  

  Business Response

  Date: 11/13/2024

  We came out to the house on 11/12/24 to address your concerns. We gave you a solution and you determined you didn't want it. Nothing more we can do if you won't let us fix the issue. 

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installer was fine, however, they neglected to tell me when walking around outside that the house and asking where to install that the pipes, that it would be making noise constantly, and they put it right outside the bedroom window, not suggesting the end of the house were we didn't all sleep! Maybe near where the other services come in.I called and they said I was basically sol in a nice way that I had to pay a fee to relocate it and a full install charge again!

  

  Business Response

  Date: 11/07/2024

  As you mentioned the technician walks around the property with you to determine the best placement of the system. The technician is not going to know the location of the bedrooms and that the minimal noise would impact you. As it was explained we are able to relocate the fan for you at a cost. 

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was offered a smaller fan. Which defeats the purpose of the Radon protection.

  At this time, not sure they can offer me anything else.
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 11/11/2024

  We've offered a smaller fan that would quieter, and we have offered to relocate the fan for a cost. I understand either of those options may not be to your liking but that is what we can do. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed the radon mitigation system into the basement ejection pit (below grade waste water pit) rather than the sump pump. It was blowing ***** smelling air outside over our patio. It was also sucking the water out of our basement toilet bowl. And the only air it was moving was from our plumbing studor valves. Surely this was not mitigating radon. After I recognized what had happened, they came out about 3-4 weeks later to move the system to the actual sump pit. Their tech would not change the ejection pit lid which now had a 4 inch hole in it because he was not a plumber but told me it needed to be replaced and I agreed. The ejection pit has to be air tight to prevent sewer odors from entering the finished basement. He temporarily patched it with material and silicone he had on the truck. I was instructed by their lead tech, after multiple attempts to speak to someone who could help me, and he instructed me to get quotes for repair and they would cover the damages. After several quotes ranging from $500 to around $900 we agreed upon the amount I would be reimbursed. It has now been 8 weeks and I have yet to be reimbursed. Around 6 months after installation we still have not been compensated for damages they did. I understand mistakes can happen and techs have bad days, but all I asked is that the problem is fixed and repaired in a timely manner. They have terrible customer service. If the product is installed correctly Im sure they are fine but dont expect anything if they totally mess it ***** the attached picture you can see the radon system installed into the ejection pit which clearly has a sewer line coming out of it. This was pre patch job.

  

  Business Response

  Date: 10/23/2024

  Glad you got connected with our Technician Manager on 10/22/24 and agreed on a settlement for the repairs. Apologize for the disconnect along the way. 

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a radon gas remediation system in November 2023 to correct the high radon gas emissions at our home. We paid $1,723.00 for this system. Although it has helped, it has NOT corrected our problem. I have a high quality radon gas measuring device in my home and it is registering ******* and "Red" for unsafe levels of radon gas emissions. I have contacted **** several times to come out and modify or adjust the system so that it brings the radon emissions level down to a safe level. The company refuses to do that. All they do is send these flimsy paper devices that are intended to measure "averages" of gas emissions. They only care about averages. For the past several weeks in a row, we have had unsafe levels consistently. Obviously, their system is not doing what I assume it was intended to do. I want someone to come out and adjust/modify this system to do the job I expect of it. If they cannot do that, then refund the money I paid them.

  

  Business Response

  Date: 10/23/2024

  Your radon level was 8 and we got it down to 2.8. Please give us a call and speak with someone in our ****************** to have someone come out and evaluate for additional radon mitigation options. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted **** in September as we had been noticing an increase in our Radon levels. When we moved into our home in 2022, our radon levels were at 0.5pCi/L. This past summer, we noticed what sounded like a pebble in our radon fan was swirling around. We had the same inspector come take a look at our home in July and the levels were up to 3.8. Following that test, we had purchased an electronic tester and noticed our levels were reaching +12. We did two charcoal tests (in addition to daily monitoring) and the results were 12 and 8. Upon checking our system, we saw that **** had installed it years ago. We were told someone could come and take a look to see if everything was in working order. On September 30th, an employee from **** showed up and we explained our situation and showed him the basement (which is now finished). He seemed inexperienced as he said he "never saw an issue like ours" and couldn't offer any solutions, unless we offered them. We told him about our fan and he took a look at it, saying it sounded off so he replaced it. He also covered our sub pump with a piece of plastic, which was done so poorly, with duct tape and a mess of silicone to seal it up. He explained we also needed our electric to be up to code so proceeded to cut through the side of our house and left a mess of debris/insulation in our basement. He explained we should retest again about a week later to make sure the levels went down. We now have 3 different electronic testers, recommended by our inspector. A few weeks later, our downstairs levels are still above 10. We decided to check our upstairs levels, all of which are at a 4, minimum. We have a newborn in the house and have been trying to fix this issue promptly and unfortunately, after contacting the company, they explained that they need another charcoal test in order to come out. We were charged $1000 for their services, $350 of which were just for them to "show up" at our home. The radon still remains a problem for us.

  

  Business Response

  Date: 10/24/2024

  The last conversation we had was on 10/16/24 in which you were going to retest and let us know what the results come back at. Once that retest is completed then we can discuss further steps. 

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have 3 electronic tests in our home, all of which had equally high readings. **** stated we had to retest using one of their tests which would have required us to stay in our home, windows closed, exposed to high levels of radon. As we stated we have a newborn and have been dealing with high levels for possibly months. We have proof via each electronic app that our levels are still high. SWAT states that the only way to perform an accurate reading is using a charcoal test however our tests are sufficient (our radon inspector recommended the electronic testers) and show our levels are still high. We can provide  via the apps weve been using.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 10/25/2024

  Please give us a call and speak to our Service team so that we can get the updated information from you and take next steps. 

  Customer Answer

  Date: 10/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Tried calling all day (at least 5 times throughout the day) Friday 10/25 and left a voice message and never heard back. No one answered the phone.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 10/28/2024

  Looks like our Service team spoke to you today and we have someone scheduled to come out on 10/31/24.

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  SWAT did send another tech out to finish fixing our fan unit (the previous tech did not notice/fix the broken rubber cufflink around the fan unit) but our levels are still reading higher than normal levels in our basement via our electric testers. We currently have a charcoal test provided by **** that we are using and will send it in in a few days and circle back with the results.

  
  Regards,
  
  ******* ********

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Test was sent in today. Should be receiving results in a few days. 
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 11/12/2024

  Thanks for the update. We look forward to seeing the results and taking next steps if necessary. 

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Results of radon test were still extremely high. All windows and doors were close during the text and the weather was normal. We are extremely dissatisfied with SWAT. In addition to the radon levels still being so high, we wanted to reiterate that the first tech that was sent out left a mess of insulation and debris in our basement that we had to clean up from installing our new electrical wires (picture attached). In addition to that, the seal around the sub pump was extremely sloppy, currently being held together by some duct tape and a mess of silicone. In addition to this, we had to call SWAT back after the first tech came because the tech failed to see the broken rubber cufflink around our fan system, a fan system that we're not sure actually needed to be replaced due to the radon still being high in our basement. We expected much better service after spending $1,000.00 on a job that did not result in any changes in our radon. We are going to move forward with another company that will actually look into the radon problem, not offer random "solutions" before looking into every possible scenario first. SWAT was quick to jump on the opportunity to replace our fan without doing any other initial ground tests to test our radon. We are requesting a refund from **** due to their subpar efforts in fixing our radon issues.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 11/18/2024

  Someone from our Service Team will be reaching out to you. 

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** gave us a refund due to not being able to fix our radon issue.
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan 22 radon levels were elevated (30.3). I contacted SWAT Environmental who proposed a mitigation system (create collection pit in the basement, run *** up through the roof with a fan on the outside). On 4/18/22 tech found that an existing passive pipe running to the roof. He decided to cut that pipe and place the fan on that pipe IN THE BASEMENT. I paid full price of the quote $850 even though he didn't do everything. I retested twice (5.2 and 4.6). A different tech came on 6/13/22 and replaced the fan with a larger fan ($100). Retesting showed 5.2. Another tech came on 7/18/22 said the installation was not correct, fan shouldnt be in the basement. He used existing collection pit and made a second tap, ran the *** outside correctly and put the fan outside ($499). The next retest was 2.7 but a subsequent **************** 11/2023 was 4.4. ANOTHER tech came out caulked a 4 ft crack in the floor ($199). Retest was 6.1. ANOTHER tech came Dec 23, dug out the original collection pit and put larger fan outside (**). Retest Jan 24 was 6.4. I finally got to speak to the service manager who said I had to do a yearlong test. He said our yearlong average of tests was below 4 which was not correct. Out of 7 radon tests only one result was below 4 (2.7). I calculated the yearlong average at 5.19. He sent me a test to do the year long but it expired in 90 days. I contacted the lab who said "Alpha Tracks are calibrated to produce accurate results for tests between 90 and 365 days, so testing for the full 365 days is not necessary." So I did the 90 day test and it was 6.9. Called the service manager again and he said there was nothing he could do for me unless I did the ******************************************* off. At this point I had paid a total of $1648 to SWAT.I got a second opinion. They were very knowledgeable and tested my entire basement. Also they told me the **** installed fan was not correct for the soil type. (proposal attached)

  

  Business Response

  Date: 10/24/2024

  Sorry about your experience. As our Service Manager explained to you we need the longer test to determine the effectiveness of the system. We came out to the home numerous times to address your concerns. If you don't want to follow the Service Manager's request then there is nothing further we can do at this point to assist you.  

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It is true that you came out to the home 6 times but it is also true that none of those visits were effective in solving the problem (AND the first two visits were not installed correctly!)  I did 8 tests over two years including several 90 day tests.  Only one of the 8 was below 3 (2.7).  The average of all the tests was 5.19 and the most recent ****************** May 24 was 6.9.  I installed a continuous monitor which never read below 4 until I had the other company fix it correctly.  After the new installation in June, the level was 0.5!! It has been below 2 ever since.  To do a yearlong test I would have to be exposed to high levels for another year.  I request a refund of my payments to your company.
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 10/25/2024

  Give us a call and contact the Service Manager you previously spoke with and explain what was done to resolve the issue. 

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I spoke with the service manager yesterday.  He was not interested in hearing anything about what was done to resolve the issue.  He started off and maintained there is nothing he can do because I did not do the year long test.  He said I had multiple test results under 4 and required the year long test (this is NOT true, I only had ONE test under 4 (2.7) and the 4 tests after that were: 4.4,6.1, 6.4 and the most recent 6.9.  I had already lived for two years with higher than recommended levels which were not mitigated by their multiple interventions and I did not want to live another year with the high levels.  He did not care that their first two installations were not correct (according to their own technician on the third visit).  He did not care that the new installer said the fan they used was not the correct type for our soil.  He did not care that the level went to 0.5 after the correct fan was put in.  This was not a discussion but rather I wont do anything for you in spite of what you say.  EXTREMELY dissatisfied with this company.  Shoddy installation work and poor customer service. 
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 10/29/2024

  Sorry about your experience. Glad you now have the results you were looking for. 

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  That is an interesting response.  I do NOT have the results I am looking for.  I am looking for restitution from you company which failed to solve my radon problem because of inadequate installation procedures.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/23 SWAT was contracted to install a Radon Mitigation System and encapsulate a 144 square foot crawl space. The technician who responded placed a plastic seal over the opening and informed us this was encapsulated, which we later found out was not. In June of 2023 we reached out to the offices asking why the proper encapsulation was not complete and were informed the money was reallocated to sealing the entryway with plastic and no refund would be issued. She also advised, via email, to encapsulate the crawlspace would be an additional $344. In June of 2024 we reached out to another company to properly encapsulate it and were quoted $500. He reached out to **** on our behalf and informed them to finish the job. They agreed and scheduled to complete the crawlspace on 7/29. On 7/29 they canceled 15 minutes prior to the appointment advising they would comeback on 8/21. On 7/31 they rescheduled to 9/19 then changed it again to 9/5. On 9/5 after the appointment time, we received a call and they changed it to 9/6 at which point he showed up. On 9/6 the technician advised the crawlspace was able to be encapsulated, however he would not fit in the area and he would refund us $144 plus another $106 for the trouble. This is approximately half of the cost to go with another company, and less than the $344 even they said it would cost. The regional director said that the original technician noted it was inaccessible, but this was never communicated to us in the over a year long process, and was deemed accessible by the other company. SWAT has lied to us multiple times and still not completed the job leaving us with a higher cost to contract elsewhere after having our money for well over 1 year. The emails have been saved for further record.

  

  Business Response

  Date: 09/09/2024

  As we have explained we are unable to seal the crawl space. The radon levels went from 9.6 down to 0.5. We have cut a check back to you for $250 which is more than what was owed back. 

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have contacted SWAT environmental numerous times without any call backs or help. I was told one radon system would remove the radon from my home. i went forward and purchased an entire system. it cut my radon down but was still at dangerous levels. i purchased a second radon system as i was told the second system would eliminate the radon gas from my home. the second system cut it down but my levels are still at dangerous levels. after several calls and emails, i have received no refund, no compensation, and no response. i was told they could come and rectify the problem, but they took my money and ran instead.

  

  Business Response

  Date: 08/09/2024

  As we have discussed with you the primary issues are the cobblestone walls and sump pit. We wanted to seal the sump pit but you did not allow us. We will have someone from our service team reach out to see if you would like to move forward with that option now.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I did not reject any offers from SWAT and have been trying to get SWAT to contact me and rectify this. If that is an option, I was not presented with it and no one has made any effort to rectify anything. I do not wish to continue waiting for a response and would like a refund or a definite date of service to lower the radon levels  

  Regards,
  
  *****************************

  

  Business Response

  Date: 08/12/2024

  Glad our Service team was able to connect with you and get an appointment set up for 8/13/24.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mitigation system installed on 6/7. I retested and the levels came back 4.9, so still above the recommendation. I reached out to **** and they scheduled me for another service to fix it or possibly install another system. My original appointment was on 7/18. They never showed up. I called and was rescheduled again for 7/22. They never showed up. I called once more and was told someone would reach out to me to help figure out what was happening. No one called me back. I finally call one last time and ** told that I never had an appointment set for 7/22, despite receiving a text confirmation and confirming it online. As of now I am rescheduled for 7/24 but Im doubtful they will show up. This has been incredibly frustrating especially as a new homeowner. Im trying to move my family in but this has been causing delay after delay, and forgive me if Im not comfortable moving into a home with known cancer causing gas while my mother is still recovering from breast cancer. At this point I feel like its not unreasonable to ask for a discount as Ive been waiting for service for almost a week now and my appointments keep getting canceled through no fault of mine.

  

  Business Response

  Date: 07/24/2024

  Sorry about the confusion. We did come out on 7/18/24 and swapped out the fan. Next step is to re-test which we have sent you another test kit and communicated with you about.