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Furniture & ApplianceMart/Ashley HomeStoreReviews
This profile includes reviews for Furniture & ApplianceMart/Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.47/5 stars
Average of 36 Customer Reviews
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Review fromAmber B
Date: 07/11/2023
1 starAmber B
Date: 07/11/2023
I had a dryer delivered and installed by them. The installer improperly tightened a bolt. They cross threaded it while hooking up the electrical part of the unit. This caused the unit to arch and START A FIRE. I emailed and have gotten the run around. Not only did I spend $1000 on the dryer they installed improperly, had I not been home there may have been a house fire, and then I got to spend $780 on a new unit in my home due to their negligence. After reading these reviews, it seems this is a common thing with them.Furniture & ApplianceMart/Ashley HomeStore
Date: 07/12/2023
*****, We acknowledge your claim and have looked into your order. We do see that your dryer was purchased/installed "2 years ago" and that our appliance service team has been in contact with you to discuss the claims you are making about the cause. If you have further questions please do not hesitate to reach back out to them.
Best
F&AM
Review fromPete P
Date: 07/08/2023
1 starPete P
Date: 07/08/2023
Couch and love seat didn't last a year. I mean complete frame failure. We bought a warranty but it took 5 calls and 3 months to get a tech dispatched. Of course when he got there he said. "I can't fix that. We'll have to replace it.". 3 more calls no response on when a replacement will arrive. So after 7 months of messing around with this terrible company. Going into a store and being told they couldn't help. We took our less than 2 year old couch and love seat to the dump and bought new furniture. Never buy there again.Furniture & ApplianceMart/Ashley HomeStore
Date: 07/10/2023
Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to ********************* We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture Industries, Inc.Corporate Office JDReview fromGeorge B
Date: 06/30/2023
1 starHorrible service. I have been waiting on my table for 3 months and they tried to deliver BROKEN tables multiple times and i had to stop them and get them to take it back. Never going back.Review fromPaul T.
Date: 06/15/2023
1 starVery Cheap Furniture and Horrible Warranty Service. Purchased Rocker Recliner on Sept 3, 2021, with an estimated delivery date of Sept 25, 2021, as product had to be manufactured. Also purchased 5 year Accidental Coverage provide by Furniture Care Protection. Noticed in April of 2023, that rocker springs are squeaking. Also a cut on back where head rests. Inquired about the warranty and a product was suppose to be sent to me, then someone would come over to fix. I was told it would be 12 weeks for delivery. Ridiculous! Here it is June and now I am told that that rocker is no longer manufactured and cannot get the part. What? It was just manufactured 1.5 years back. How could there not be a patch kit? So I was offered $44. Ridiculous again! It wold cost me at least 3 times that to have someone come over to fix it. Never did receive the money. I called twice as I was told they would call back in one day. Both times no call back.Review fromBarb S
Date: 05/16/2023
1 starSalesman said if I did financing with them there would be no interest as long as I made monthly payments, that was not true there is monthly interest even when you make monthly payments. Dishonest sales people.Review fromAnnette S
Date: 05/01/2023
2 starsAnnette S
Date: 05/01/2023
Beware. Size of twin size Sealy Mattress dimensions are a total lie. Website is wrong and deceiving. Customer service support sucks. My bed is so uncomfortable. Wake up in extreme pain every morning. Been going through issues since December. Still am. Sales person lied to me regarding a price check. Did my homework after I purchased. The website she did a price check didn't sell that particular Mattress. Advice, do not purchase from this store and my opinion lack of mattresses to choose from is pathetic. Sales people do not know answers to questions just to make a sale. Don't care about the customer. One other thing. Be careful. They ASSUME what you do not want to order. I'm stuck with this mattress because customer service doesn't want to deal with me. Very sad and disappointed. Communication and Customer Service is awful.Annette S
Date: 08/31/2023
WEBSITE CLEARLY MY MATTRESS STATES 75 INCHES IN LENGTH. I RECEIVED A ***** INCH MATTRESS. FALSE FALSE ADVERTISING. THIS IS A CHILD SIZE MATTRESS. MANAGEMENT IS NO HELP. NOW IM STUCK. THE MATTRESS LOOKS ABSOLUTELY RIDICULOUS ON MY BED.Annette S
Date: 08/31/2023
Still upset. Bad customer service. Dimensions on my ********************** are so way off. It's like sleeping on a kiddy bed. Specs on the website is wrong. Ashley told me there is nothing they can do about it. Now I'm stuck paying for a child's mattress. Never ever rely on the website description. I feel so ripped off for what I paid. Awful customer service. BEWAREAnnette S
Date: 09/19/2023
FIRST MATTRESS THE DIMENSIONS OF THE MATTRESS WAS 3 INCHES OFF. GOT A REPLACEMENT WITH SAME DIMENSIONS. LIKE SLEEPING ON A CHILD'S MATTRESS. ALSO THIS MATTRESS IS SO PAINFUL TO SLEEP ON. ONE OTHER THING. SALES REP TOLD ME THIS MATTRESS A COOLING MATTRESS. FAR FROM THE ****** IT'S HOT. HORRIBLE MATTRESS AND DEFINITELY HORRIBLE SERVICE. DON'T SHOP THERE.Review fromDen C
Date: 04/20/2023
1 starDen C
Date: 04/20/2023
I bought a sectional, tv stand, 2 cabinets and a recliner/rocker. Waited almost 6 months for it all to be delivered individually. Each time they brought the cabinets they didnt match at all! Called several times just to get the run around every single time or no return call. It shouldnt even have been an issue at all. The pieces clearly didnt match so exchange or replace-simple! Nope! They made it super difficult! Now Im stuck with 2 pieces of furniture that dont match & I paid almost $1000 for them. Super frustrating! I wanted to buy more furniture for the bedrooms and had a helpful sales associate but now I WILL NEVER GO BACK THERE! And I will go to social media to spread the word! Just so over it all at this point! I have done everything I can to resolve and all they say is no its the manufacturer, not us. But theyre selling the manufacturers products and should stand behind what they sell! It makes absolutely no sense to sell someone something, make them wait for almost 6 months then deliver faulty furniture and then just leave the customer with mismatched ******************** and disappointed.Furniture & ApplianceMart/Ashley HomeStore
Date: 04/28/2023
We are sorry to hear of your negative experience, ******. Understanding it can be frustrating with colors shade as they are not always a perfect match but within manufacture's specification and not covered under your manufacture warranty. Finish can absorb differently within each unit or even within the same piece so there will be some color variation. We see that we did do one exchange already to see if we could get a closer match for you and that you have another one set up. If you should have any other concerns, please let us know. Best Always, F&AMDen C
Date: 05/03/2023
UPDATE: They came back with another cabinet for me to look at and the delivery guy had an attitude from start to finish because apparently someone told him that I SAID that he didnt give me enough time to inspect it last time. He ended up leaving with the new cabinet when we told him that wasnt at all true. When he got loud with my son, in OUR home, I told him that he needs to leave. He said NO! I told him that I still wanted to look at it with the calm gentleman but he has to gtfo of my home. He was being extremely disrespectful for absolutely no reason. He got loud again and told the other worker to grab the other side of the cabinet because I told him to F off. I laughed n told him-not to put words in my mouth. I never told him to F off ( I told him to gtfo bc he was being extremely disrespectful). They grabbed the new cabinet and left. I called the store frustrated and just over it all. The supervisor told me theyve had problems with him before and ****** talk to him. I told him Im done and now Im scared so just please not to fire him because he knows where we live and he let me know that the last time he was here. So Im just so over it. My mom and I are just going to paint them to match sometime this summer and move on. I wish I could post pictures so everyone could see that they clearly didnt match. Its just sad that a lot of companies cant keep good employees anymore.Review fromJoyce Z
Date: 04/18/2023
1 starI purchased a sectional from Ashley Homestore in ******* **, and encouraged by the salesman to also purchase the ***** 5 Year Accidental Coverage for $971.04. The sectional is ivory-white leather and I was told the accidental coverage plan covered leather cracking, peeling, stains, ink transfer, etc. All would be covered for 5 years. When I put in a claim for help to repair/replace cracked/peeling leather surface, I was told it had to be reported in the same year it was purchased. But damage didn't happen until the next year (2022). Long story short, the accidental coverage was MISREPRESENTED. I was lied to and cheated out of $971.04. Advice to future customers: Do not purchase the ***** 5 year accidental coverage for furniture. It is a waste of money and claims are not honored.Review fromJessica G
Date: 04/06/2023
5 starsJessica G
Date: 04/06/2023
Recently purchased our first home and bought a bedroom set from Boston FAM. Very friendly delivery drivers & overall staff. **************** was helpful & made the whole process pretty carefree. Would recommend to others looking for quality furniture & helpful service.Furniture & ApplianceMart/Ashley HomeStore
Date: 04/21/2023
It's great to hear that you had a positive experience with F&AM! Thank you for taking the time to share your feedback and for giving us a 5-star review on BBB. We're glad to hear that our delivery drivers and overall staff were friendly and that our customer service team was helpful throughout the process.We take pride in providing quality furniture and helpful service to our customers, and we're thrilled to know that you would recommend us to others. We appreciate your business and look forward to serving you in the future. If you have any other furniture needs or questions, please don't hesitate to reach out to us.Thanks again for your kind words and for choosing F&AM for your furniture purchase!Review fromAngel R
Date: 03/24/2023
1 starI purchased a complete bedroom set and pillow top bed, the sales person stated if I bought the protective bed cover it would give me a ten year warranty on the bed, the bed it’s self was over $800, ,so I did. It is now 4 yrs later and for whatever reason my is shrinking, you see inside the foot board drawers and rails on all sides. I called the store, filled out the warranty claim, sent several pictures, from several angles. Warranty company stated that’s odd but it was approved. 2 days later they sent me an email stating I would need to haul the bed to the nearest store and the would give me $280.00 on the purchase of my next bed!!!!! I was furious, I would never purchase anything from them again. If something is under warranty then the entire bed should have been replaced. If you are only offering me $280.00 then I should be a refund or I store credit without the return of the defective bed! They don’t honor there warranty and the quality of there mattress are horrible.
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