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Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 224 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a golf map in November of 2023. I followed up with the company four times when the order was not fulfilled. I received one response that the order was delayed and assured me it would arrive. My next three follow up emails were not answered and the final one in December 2024 was an email that the address was not found.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wood engraved map from Sport Connections in Nov. of 2023. They said they were back ordered so I gave them time. On Jan. 24th 2024 they said my item would be sent by 2-17-24. It never cam. Over the past 10 months I have tried to contact them through phone-always busy, email, doesn't go through anymore. So you are my last resort to at least get my money back.

    • Initial Complaint

      Date:01/24/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wood engraved map from this company in December of 2023 and never received it. Now the site is down and the person I was emailing from the company is no longer a found email address when I try emailing him. I want a refund!

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a custom map on February 2, 2024. Received an email on April ******************************** production. That was the last I ever heard from them. I reached out July 8 and December 3 2024 and never received a response. Now all of their websites are taken down. I would like a refund if $179.95

    • Initial Complaint

      Date:12/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a map of ************** pa on 11/5/2023, many followups still nothing from the company

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a custom wooden golf course map on 12/1 for my dad as his main Christmas gift from me and my siblings. Was told orders were running late and wouldn't be fulfilled by Christmas, I was quoted 2/26 as final delivery date and told the map was "In Production". We all thought, no problem. My dad is a small business owner himself and would totally understand the delay. April 2024 rolls around and still no map -- so I reached out via email and that night was contacted by a man (wish I could remember his name) who I believe was a project manager for Sportsman Connection. He explained they had been riddled by production/supply chain issues and my map would be delayed a few more months. I was frustrated but empathized, with hopes that the map would eventually arrive. He even assured me that he would personally make sure my specific notes about the custom map would be heeded and would inspect the final product himself before delivery. It's now December, over a year from the original order, and I never received my map. My dad never received his gift and my siblings and I are out $180 with nothing to show for it. The company's website is completely gone now, their phone lines are cut off, emailing them goes nowhere, you can't send any messages. It's ridiculous that this is what I get for empathizing with a small business and being understanding, instead of demanding a refund right then and there. A simple refund and a "Sorry we couldn't fulfill your order" would have been fine, but now I'm convinced I've been totally scammed by this company that has since disappeared.

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09 November 2024, I ordered a custom wood lake map. I have never received my order. The company never responded to my emails. I was given an order update on January 24, 2024 saying that my order will ship by 2/17/24. Now the business website ********** says it's under construction. My order total was $159.95.

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom map on April 27, 2024 for $489.95, followed up on May 13, 2024 receiving the response as described in the BBB summary. At the time, accepted that it could take longer since it was custom ordered. Sent another follow up on September 20th as it was well past what they quoted in timing and received no response. Attempted to email again and received "delivery attempt failed" in email. Tried to connect to the website and it's reporting down.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from Sportsman's Connection on December 9th, 2023 (order #******) for $314.95. The order status shifted from "awaiting fulfillment" to "in production" on April 10, 2024. After numerous attempts to contact them via phone and email, I got an email response from "******* *********" from their customer relations department, stating that the product would be available within 2 to 3 months. It is now December 12, 2024, and I still do not have a product that I paid a lot of money for.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a all outdoor atlas in early spring and sportsman connection took my payment, and I received nothing.

    Sportsman's Connection is NOT a BBB Accredited Business.

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