Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sportsman's Connection

  259 Main Street Superior, WI 54880

• 

  Sportsman's Connection

  1423 N. 8th St. Superior, WI 54880

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/2023, I purchased a LAKE OF THE OZARKS map from Sportsman Connection. On 9/25/2023, ******* from Sportsmans Connection called to let me know that theyve had my order a month and not to worry, they havent forgotten my order. The order was initially intended for a 10/13 bday, so I wrote them an email, and then on 10/12 they sent me an email apologizing for the delay and letting me know it should ship by 10/20.On 11/10/23, I called them and left a message, and ******* returned my call stating it should ship by 11/20.It is now 12/1, I have no hope left that this company is legit. I want a refund.

• Initial Complaint

  Date:11/25/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an item, an amp of a golf course. Accidentally we had 2 quantities instead of 1. We have called the several numbers listed numerous times and emailed the listed addresses with no responses. The only response has been an automated one on ******** messenger.

• Initial Complaint

  Date:06/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with a **** business day lead time on 5/21. After 21 days I have not received anything. Through email I was told production would start on 6/20 and it would ship to be delivered by 6/24. I reached out multiple times this week through email and phone calls and have not heard a response. I have requested a refund and also have not heard a response.

  Business Response

  Date: 06/26/2023

  These custom made-to-order products are listed as taking a minimum of **** business days to produce as well as 2-8 days to ship after production. Since we custom design every map once an order is placed, our policies don't typically allot for refunds once that design production has reached a certain point. When we heard about the tight time frame that the customer needed their product in, we did our best to expedite this process and meet their expectations of delivery within 25 business days. Our team was not able to expedite this custom work quite enough to achieve the buyer's satisfaction, so they purchased another gift for the recipient. We attempted to explain our no refund policy since this is custom commissioned work, but understood that the buyer already took a different route for their gift, expecting a refund, and accepted their disputed card payment well before the deadline given by our payment processor in an act of good faith. While it pains us greatly as a small business to let our custom work go to waste, we care deeply about having a good rapport with our customer base and hope to improve on the clarity on our site of the work and time needed to fulfill these custom art pieces.

  Customer Answer

  Date: 06/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30th I placed an order in the amount of $159.95. On 6/8 I reached out to the company as it was still "awaiting production". I asked if it would be received before Father's *** Sunday 6/18 and the reply from the company was yes, it would ship out by 6/13/2023. I did not have a tracking # and the status of the item had not changed the week of 6/13. I sent 3 additional emails and left a voicemail with the company and filed a claim with PayPal, how I paid after receiving no reply the entire week. I thought I was being scammed. On Friday 6/16 I received an email response with just the tracking number- no other dialogue. I replied back and asked if it was being overnighted with NO REPLY. The item did not arrive until the evening on 6/21 shipped *** Ground. I sent another email and a message on ******** Messenger with their page. On 6/22 I got the reply below attached in the pictures. On the website it says **** business days for shipment which would have been 6/13 at the latest, and I was also confirmed it would arrive on time by the company. It did not, I am out my own shipping costs to get this to the person who does not live in town that it was purchased for and was in town on Father's *** when it should have been received by. The company offered no resolution. I would have cancelled my order that was awaiting production if I was not lied to and it arrived on time according to both the employee who responded to my initial email and their terms on the website. Conveniently they also do not take returns...

  Business Response

  Date: 06/30/2023

  This was an order for a custom art piece that we list requiring **** business days to produce as well as 2-8 days to ship. It was indeed shipped a few days beyond the 10 business day **** on 6/16 and delivered on 6/21. This is still less time than we advertise as a suggested maximum on our site, but we had made attempts to ship it sooner for the deadline provided by the customer. This delay caused the customer to have to pay for shipping to a separate location to get the gift to the recipient. When this was brought to our attention we immediately reached out to compensate the buyer for the additional shipping charge and hassle. The customer agreed to these terms and rescinded their credit card dispute to allow us to provide this refund of $25 (just over a 15% refund for their total paid for the product). This refund has been provided and communication has been made with the customer directly to make sure we have followed through satisfactorily to make amends for our failure to deliver their product sooner to meet the gift giving deadline. We greatly appreciate this opportunity to own up to our mistakes and make the situation right with the customer!

  Customer Answer

  Date: 06/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, they did not immediately refund the $25 to me and did not immediately offer to pay for shipping costs as that was my suggestion. Their response to you is inaccurate and continues to show me the lack of integrity and false truths the company with say in order to make themselves look better or sound right. I will never do business with them again and I encourage the BBB to continue to look into this business and not allow accreditation if the company were to request to do so in the future unless the policies and customer service take a drastic change for the better. I had to ask for the $25 refund after it was offered to me and my dispute with PayPal was cancelled, today is Friday 6/30 and I accepted the refund on 6/26 when offered and closed the Paypal dispute on 6/27 and had to email the company on 6/29 asking again for the refund. Yet they were quick to make sure to send the BBB an email immediately after processing the refund. All about themselves, not about the customer.
  
  Regards,
  
  *****************************************
  

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16 I ordered a wood engraved map from Sportsman's Connection. On 11/17 my credit card was charged $292.90. At the time of purchase, they stated a 3-4 week delivery. On 12/16 I inquired about the status of my order via email. After not hearing back, I emailed them on 12/19 asking for a ************* is 12/21 (5 weeks after they took my money), they have not responded to any of my messages, and have not refunded my money. I got scammed, and I don't want anyone else to fall for the same trap I did.

  Business Response

  Date: 01/09/2023

  I do apologize about the promptness of my reply to this inquiry. We only received the initial letter in the mail (dated 12/22/22) yesterday, with the follow up letter.

  We launched a new product line this year that are custom, hand-made to order wood-engraved lake maps, a sample is attached below.

  What goes into making each lake-map is an arduous process of taking the data we have compiled over the course of decades of mapping these lakes, updating the information to the most current information available, then stripping it down to what can be accomplished with our manufacturer, and then making it as artistically appealing as possible. All that is done before the maps are even put into physical production. So when we have literal thousands of requests coming in, our mapping teams have done their best to fulfill each order in a timely manner. The lake requested (********* Lake) is particularly *****, so to satisfy the price our customers pay what our artists do is gather as much meaningful data as we can to fill out the map itself. Concerning the size of the map he chose (21x31) we did not want him to receive something he would not be proud of hanging on his wall so much needed to be added to such a simple and small lake. This was on top of the extra custom nature of the product the customer requested additional information added to his order. I am assured that ******************** order is being worked on and that he will receive it slightly outside the 21 business day **** that we ask our customers to allow for production of their custom maps. We were not fully prepared for the popularity of the items in our first holiday season of this product being launched. Our customer service reps have been working tirelessly to answer as many customer inquiries as possible. As well as hiring additional customer support during the holidays our company also reached out to as many of our customers as we could to express the difficulties we were having and to assure them we were working on their orders. I see that on 12/22 our representative ******* called ****************** and left a voice message to this regard. 

  
  

  Thank you 

  Business Response

  Date: 01/09/2023

  

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Today is January 9th. 54 days since my credit card was charged. At the time of purchase, the merchant's website stated a 3-4 week delivery. In addition to this deceptive business practice, at no point during the expected 3-4 week delivery expectation did I receive any communication regarding a revised delivery date.
  
  
  On December 19th, I emailed the merchant asking for the status on my Christmas order. After not receiving a reply, the following day I asked the merchant to cancel my order if it couldn't be delivered prior to Christmas.
  
  
  It's been 14 business days since I asked for a refund, and 33 business days since my order was placed. I've been deceived by this ********* business, and don't believe that I'll ever see my money back.
  
  Regards,
  
  ***********************

  Business Response

  Date: 01/24/2023

  Seems there was a disconnect and we received no notification of an update on this, so we were unable to follow up on ******************** reply on January 9th.

  We do apologize and would like to at the very least put a period on the end of this complaint. I can confirm that his custom made product was shipped to him on January 11th.

  
  

  Thank you for any help you may be able to provide.