Reviews

This profile includes reviews for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

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  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

Review Details

• Review fromJustin B

  Date: 05/29/2023

  5 stars

  Justin B

  Date: 05/29/2023

  United Regions Van Lines did a phenomenal job with my cross-country move. Every detail was explained in the contract, including any extra fees, which I appreciated. Joe and Tom were incredibly professional and gave me some great tips for future moves. I couldn't be happier with the service.

  United Regions Van Lines LLC

  Date: 05/30/2023

  So glad to hear you had a great experience with your cross-country move. We're happy our team, especially Joe and Tom, could help you out and give you some valuable moving tips. Thank you for appreciating our detailed approach, it's all about making it easy and clear for you. Looking forward to being there for you in your next move!
  
  Best,
  Darya N
  United Regions Van Lines Team

  United Regions Van Lines LLC

  Date: 05/30/2023

  So glad to hear you had a great experience with your cross-country move. We're happy our team, especially Joe and Tom, could help you out and give you some valuable moving tips. Thank you for appreciating our detailed approach, it's all about making it easy and clear for you. Looking forward to being there for you in your next move!
  
  Best,
  Darya N
  United Regions Van Lines Team

• Review fromRonnie B

  Date: 05/29/2023

  5 stars

  Ronnie B

  Date: 05/29/2023

  United Regions Van Lines turned the usually tedious process of moving into a surprisingly pleasant experience. From the beginning, their pricing was clear, and the communication was excellent. And let's not forget the movers - Jack and Brian were brilliant. They provided useful tips, were quick, and yet careful with my belongings. I couldn't be more pleased.

  United Regions Van Lines LLC

  Date: 05/30/2023

  Your feedback totally made our day! We aim to make moving as smooth as possible, and it's fantastic to know we achieved that. Thanks for appreciating our clear pricing and communication. Shoutout to Jack and Brian - they'll be thrilled to hear your praise! Can't wait to assist you again when needed.
  
  Thank you!
  Darya N
  United Regions Van Lines Team

• Review fromDiane L

  Date: 05/29/2023

  5 stars

  Diane L

  Date: 05/29/2023

  So, I had to move, and I was freaking out. But then United Regions Van Lines happened. Their team was a bunch of superheroes who packed, transported, and unpacked my stuff as if it were their own. And the pricing was straightforward. No hidden costs. A big thumbs up!

  United Regions Van Lines LLC

  Date: 05/30/2023

  Thanks so much for the fantastic feedback! We're glad our team made your move easier. Your satisfaction with our clear pricing is a big win for us. Remember, we would love to serve you again in the future.
  
  Best,
  Darya N
  United Regions Van Lines Team

• Review fromDoug R

  Date: 05/18/2023

  1 star

  Doug R

  Date: 05/18/2023

  Abysmal service. They use deceptive business practices. They will bait and switch with a quote for a small amount of SQ ft and then jack it way up when the movers arrive. The movers will pack anything not nailed down to try to max out their load. They only accept payment as if you are buying a kidney on the dark web. They hold your goods hostage while you try to figure out how to securely pay them, hint there isn't a way. Don't trust Zelle, then wire money to a "virtual" address and hope you are not getting scammed. Customer service representatives are extremely rude and condescending. If you want to take the stress of a move and ramp it up 10X then this is the company for you. Maybe one day I will actually get my belongings delivered, I'm not hopefull.

  United Regions Van Lines LLC

  Date: 05/24/2023

  Dear ****, Thank you for sharing your experience. We value all feedback as we strive to improve our services.Firstly, it's important to note that the initial estimate is prepared based on the inventory list provided by the customer. In your case, our team encountered 308 items at the time of pickup, which was significantly more than the initial list of 180 items. As such, the final charge was adjusted accordingly to accommodate the additional items. This is standard practice and is detailed in our contract.Regarding payment methods, United Regions Van Lines accepts a wide variety of payment options, including Zelle. Zelle is a trusted and widely used payment option, providing both convenience and security for all parties involved.We understand that moving can be a stressful process, and our team is here to make this transition as smooth as possible. Thank you once again for your feedback.Best regards,***** N United Regions Van Lines

• Review fromNick B

  Date: 05/18/2023

  1 star

  Nick B

  Date: 05/18/2023

  If it were possible to give negative stars, I would. This has been an unbelievably bad experience for us. All the other reviews are in fact true. From 17 day delivery window, to 30 days. No firm delivery date. No way to track your belongings. As soon as your belongings are packed into the truck and depart your original destination you have zero control over what happens. I would highly recommend using a different moving company or selling your belongings all together and starting over. Part of me feels like this is a scam and I got duped. I guess if my stuff ever arrives I will update this review and remove the last part. If this were the only moving company left on earth, I would still not use them again or recommend them to friends and family. We're on day 20 and counting, pray for us.

  United Regions Van Lines LLC

  Date: 05/24/2023

  Dear ****,Thank you for taking the time to share your feedback.At United Regions Van Lines, transparency and adherence to the terms of our contracts are of utmost importance to **. Upon signing the contract, we clearly state our estimated delivery window. This window starts from the 17th business day from the first available date provided by the client.In your case, the pickup was conducted on April 28th, and the first available delivery day you noted was May 1st. Your delivery was successfully completed on the 15th business day, which was May 22nd, well within our estimated delivery window.We appreciate your comments and thank you for sharing your ***********************************************

• Review fromKeona H

  Date: 05/14/2023

  1 star

  Keona H

  Date: 05/14/2023

  Honestly, if I could give united regions van lines a zero star rating I would. We were planning a move across the country and united regions van lines was rated pretty well so we reached out to them. We spoke with Jarad who appeared very helpful during the conversation. We told him what day we wanted to move on and obviously were told ok, because we decided to pay a deposit to book their services. First red flag: Jarad said they couldn’t take credit cards because of fraud, which I’ve never heard before. Of course now I realize they don’t accept credit cards because we could’ve gotten our money back once we realized we’d been scammed. But we didn’t know at the time and we were also told the box estimate would be reviewed a week out and if we had less boxes it could be discussed then, as well as a reminder that we could get our money back if we were dissatisfied at that time. We realized we hadn’t heard from united regions van lines around 5-6 days prior to our move so we gave Jarad a call. He told us someone would reach out to us that day. So a few hours later, we get a call from the customer service person confirming a 3 day pick up window! There is no way we would have agreed to a three day pick up window because we were leaving town prior to that time frame. We told the woman that wasn’t what we were told and she stated they would “check the tape” because she knew Jarad was going to say he didn’t tell us that. We told the woman a 3 day window would not work for us and we’d like a refund and she said we couldn’t get one because it was less than 7 days… so they purposefully didn’t call a week out so they could steal our money. We spoke to Jarad again who of course tried to tell us he didn’t tell us they could pick us up on the day we asked to be picked up on as if we’re stupid and would schedule a move on days we wouldn’t be there to let them in. Thankfully, we found movers 5 days out from our move date. My recommendation is to choose someone else for your move.

  United Regions Van Lines LLC

  Date: 05/24/2023

  Hello *****, Thank you for taking the time to share your experience. We value all feedback and use it to continue improving our services.I'd like to provide some clarifications regarding your concerns. All our procedures, including the delivery window and the deposit policy, are clearly outlined in the contract, which was shared with you before signing. Our primary aim is not to retain the deposit, but rather to ensure efficient scheduling. The deposit allows ** to reserve trucks and assign employees to specific jobs. If a client cancels, we are left with resources that could have been allocated elsewhere, and as per the contract, the deposit is not refundable in these circumstances.As for the pickup window, it's standard in our industry to provide a range of dates rather than a single specific day. This flexibility allows ** to accommodate all our clients' moves in the most efficient way possible. We apologize if this was not clear during your interactions with our team, and we are taking your feedback into account to improve our communication going forward.In terms of payment, we aim to be as accommodating as possible and accept a wide variety of payment methods for our customers' convenience.Again, we truly value your feedback and thank you for taking the time to express your concerns.Best regards ******************************

• Review fromDavid R

  Date: 05/08/2023

  1 star

  David R

  Date: 05/08/2023

  I have used United Regions Van Lines and after after a month, I am still waiting for my furniture. I cant get them to give me a delivery date. First it was they have 17 business days to make the delivery, now it is 30 days according to the person with whom I spoke. I think they are deceptive and dishonest. They also charged me almost 40% more after the packing.

  United Regions Van Lines LLC

  Date: 05/24/2023

  Dear ***** Thank you for your feedback concerning your experience with United Regions Van Lines.Please be informed that your shipment was indeed delivered within the agreed-upon delivery window as stated in our contract. To clarify, our standard delivery window starts from the 17th business day from the first available delivery date given by the client, which can extend depending on various logistical factors.Regarding the charges, our initial estimate is calculated based on the inventory list provided by the client. In instances where we find more items to pack than initially claimed, as per the terms of the contract, additional charges are incurred.Your comments are important to **, and we thank you once again for taking the time to express your concerns.Best,Darya N.United Regions Van Lines

  David R

  Date: 05/25/2023

  ?It was indeed delivered as you indicated, but I was told by your representative that you had 30 business days and I would be informed later that the delivery would be scheduled at a later date. When I indicated that you would be in breach of the contract, I was rudely dismissed and the call was terminated. About an hour later, I received a call saying the delivery would be made that day.
  The delivery was within the window indicated with the delivery men leaving very late.
  However, my furniture is severely damaged. A preliminary estimate puts the damage around 30K. I am going to attach a few pictures showing what happened.
  The workman did not remove the packing materials but instead threw it all into my garage.
  There were two items which I told them were not mine. They left them anyway.
  Packing boxes of mine were broken, with missing items.
  I have not completed an inventory yet of items, but given that there were the two items not mine, I suspect there are missing items.
  I am extremely disappointed with what had happened to my furniture. I spent the next day crying as I looked at it all in disbelief as many items I had had almost my entire life.
  The claims report is in the process of being prepared.

• Review fromKathleen C

  Date: 05/03/2023

  5 stars

  Kathleen C

  Date: 05/03/2023

  Yo, so I had this big move from *** to WI, and United Regions Van Lines was a total lifesaver! They were mad efficient and packed up all my stuff like pros. The crew was chill, and they hustled to get everything done on time. Price was on point too. If you're lookin' for a moving company, these are your peeps. Trust me, you won't be disappointed!

  United Regions Van Lines LLC

  Date: 05/24/2023

  Thanks for the shout-out! We're stoked to hear we made your *** to ** move smooth. Our crew takes pride in efficiency and professionalism, so it's awesome to see that reflected in your move.Appreciate your props on our price and hustle. Your endorsement means a lot to **. Thanks for recommending United Regions Van Lines!Best **************************************

• Review fromBobbie W

  Date: 04/23/2023

  1 star

  Bobbie W

  Date: 04/23/2023

  Do not hire these people! They were 2 days late for packing, then tried to up the charges before packing, lied about where my household goods were stored, never called to deliver - I had to hound them to get delivery, only to find out they lost some of my furniture. And when I unpacked, found they had purposely mixed items from different rooms, broken antiques, damaged furniture, broken dishes, and they even packed their garbage in my boxes!

  United Regions Van Lines LLC

  Date: 05/24/2023

  Dear ******,We appreciate your feedback, but we would like to clarify a few things. Our records indicate that your pick-up window was March 11th-12th and the pick-up occurred as scheduled on the 12th. We did not charge any additional fees for full packing service - everything was included as agreed.The delivery was carried out within our agreed contractual window, with updates provided at each stage. We have not received any claim forms regarding lost or damaged items from you, which is contrary to your review.It's important to note that your review appears on multiple platforms several times, which goes against many of these platforms' review policies. It is our belief that the details in your review do not accurately represent the service we provided.Thank you for bringing this to our attention, and we would be glad to address any issues you might have directly.Best **************************************

• Review fromElina R

  Date: 04/22/2023

  5 stars
  United Regions Van Lines has been my go-to moving company since the first time I used their services. Our recent move from **** to ******* was as smooth as ever, with punctual movers and a timely delivery of our belongings in perfect condition. A well-deserved 5 stars.