Reviews

This profile includes reviews for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

United Regions Van Lines LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

• 

  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

Review Details

• Review fromScott W

  Date: 01/22/2024

  1 star
  This company is horrible! We hired them to move us from ** to **. They brought a 26ft truck out of ** to load all our belongings instead of a semi truck. Three guys, one of which was a **** ** * **** **** ********* loaded the truck. He stunk so bad of **** it stunk up the house for hours after they left! They took all of our belongings back to a warehouse in ** and it's been sitting there for weeks now!!! Every day we call to find out when the semi will be loaded and our things will arrive only to get what we feel is the Royal run around.....of well its scheduled but we are waiting on trucks. Not once we were told that after paying the 60% up front is when the clock starts ticking and they have 17 days to get your things to you. We were originally told by Eric that it should be shipped to us in 10 days at the most. Everything was paid and loaded as of January 11th 2024.....and they still have no clue! Husband starts his new job in exactly 2 weeks and everything is 2k miles away. We are so angry and I would NEVER use this wretched company ever again. Steer clear folks and find a more reputable company to move long distance.

• Review fromGlyis G

  Date: 01/21/2024

  1 star
  This company is absolutely horrible to deal with! They tell you one thing and and do something totally different. They hounded me daily to use them to move my belongings across the country.They promised that I would receive my stuff in 10 to 14 days, at the most 17 days, and that the price included a shuttle since I was moving to a gated community. They gave me the total amount due upon receipt the day they picked up. I contacted them 2 weeks later to find out that my belongings were not loaded onto a truck yet by a very rude employee. I stated that it was 14 days from pickup and when would the truck be at my new residence. she said that it would arrive in the next week, however I owed additional money for the Shuttle truck. I said it was in the contract and she said verbal agreements do not count. they would only empty the truck with the rather large additional fee. My belongings were delivered 1 month after pickup in a U Haul truck with someone else's belongings in the same truck! I will never deal with this company again! They should not be able to operate under these rules, they are scamming people out of money by not delivering their belongs.

• Review fromYulia A

  Date: 01/14/2024

  5 stars
  We picked them as our movers because they're just straight-up honest folks. No fancy talk, no hidden fees they gave us a clear quote, and that's exactly what we got. Super reliable company, no doubt.

• Review fromKim W

  Date: 01/11/2024

  1 star
  Worst company I ever had to deal with. It's a total SCAM. They low ball their estimate and then charge almost double for the move but only after they pick up your property. They hold your property hostage until you pay them. They told us that the movers & drivers were employees of their company only to find out they were all contractors that had no knowledge of the ompany. They even put a queen bed together and did not screw in the metal slats so when we put a box on the bed it totally collapsed to the floor. We even found the screws taped to the bed frame they put together....horrible people and company!

• Review fromBetsy H

  Date: 12/26/2023

  1 star

  Betsy H

  Date: 12/26/2023

  This company is a SCAM. Do not use them. My mother-in-law scheduled a move with them, paid the deposit, and they never called to set the date. They made off with her full deposit without rendering any service. She had to call and pay another company in full for the move. Total scam company--avoid!

  United Regions Van Lines LLC

  Date: 01/10/2024

  We are very sorry to hear about the experience your mother-in-law had with United Regions Van Lines. Customer satisfaction is a top priority for us, and we take such concerns very seriously. I assure you that it is never our intention for any customer to feel they have been part of a scam or have received subpar service.To address this issue promptly and effectively, I would recommend the following steps:1. **Contact ******************* Please have your mother-in-law contact our customer service team immediately at **************. This will allow us to investigate the situation directly and provide a suitable resolution. 2. **Provide Details**: When contacting us, it would be helpful to have her order number, any relevant dates, and payment details at hand. This information will assist us in locating her records quickly and understanding what might have gone wrong.3. **Review of the Situation**: Once we have the details, we will thoroughly review her case to understand what occurred and why there was a failure in setting the move date and in communication.4. **Refund Process**: If it is determined that services were indeed not rendered as agreed, we will initiate a refund process for the deposit paid. We adhere to fair and ethical business practices, and if a mistake has been made on our part, we will rectify it.5. **Additional Support**: If there are any additional concerns or specific issues she would like us to address, please let us know during the call. We are committed to ensuring her satisfaction and will do our best to resolve any outstanding issues.We apologize for any inconvenience this situation has caused. United Regions Van Lines is committed to providing reliable and professional moving services, and we want to ensure that any mishaps are corrected. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.

• Review fromBettye B

  Date: 12/15/2023

  1 star

  Bettye B

  Date: 12/15/2023

  Claims service is complicated . No ability to file at time of delivery. Expensive cabinet was damaged noted at delivery. Received 74 dollars after long process .. The cabinet had been dropped .

  United Regions Van Lines LLC

  Date: 01/10/2024

  We are sorry to hear about the issues you experienced with the claims process and the outcome regarding your damaged cabinet. It sounds like the settlement you received was based on the free coverage option chosen at the time of pick up, which typically offers limited liability.At United Regions Van Lines, the free coverage option, as outlined in our standard policy, typically provides limited liability of $0.60 per pound per article. This coverage is provided at no additional cost but does offer only minimal protection. It seems that the settlement of $74 for your cabinet was calculated based on this limited liability coverage.We understand that this situation can be frustrating, especially when a valuable item is involved. The claims process is designed to be as straightforward as possible, but it can be complex, depending on the details of the move and the insurance coverage selected.If you have any further concerns or questions about the settlement or if you believe there was an error in the process, we encourage you to reach out to our customer service team. We are committed to ensuring our customers' satisfaction and would like the opportunity to review your case in detail.Please contact us with your order number, details of the claim, and any additional information you can provide. We will do our best to assist you and address your concerns.Thank you for your feedback, and again, we apologize for any inconvenience this situation may have caused. Your input is valuable to us and helps us improve our services.

• Review fromJulia B

  Date: 11/14/2023

  1 star
  DO NOT use United Regions Van Lines. My experience with them was the worst I've ever experienced with a moving company. 1. They will LIE about the delivery window. When you reach out to get information, you'll be ignored, mislead, or provided incorrect information. 2. Your furniture will sustain significant damage. My work desk was destroyed (legs and cabinets). My reclaimed wood headboard had a massive crack. The foot board and panel had tons of scratches. Glassware was destroyed, even though they were wrapped in boxes labelled "fragile/do not pack on top". I'm starting the claims process now but I hear that's a disaster too.3. The initial reps are nice but as you progress in the process, it gets worse. They never take accountability when things go wrong. One of their movers URINATED in a public space in my building, even though there was access to several bathrooms on-site. I live in a historic building in downtown Brooklyn. When I confronted the company, they tried to gaslight me and say that it wasn't their mover, even though he was caught in the act and I supplied them with video and still images to that effect.These folks are horrible. Run, run, run to any other moving company!

• Review fromSarah D

  Date: 11/13/2023

  5 stars
  The job provided by this company was outstanding. From the moment we contacted them until our move was completed, they demonstrated very high level of professionalism. I have no doubt that they are one of the best in the business. If you're in need of reliable movers, this is the company to call! Very polite, very transparent and, most of all, very affordable for the high quality of service. Our move from ********** to ****, ** was easygoing, smooth and great.

• Review fromKelly S

  Date: 11/10/2023

  1 star
  0 stars. I have communicated fully with this company since July. I was given a quote to pack my belongings and move from ****** to ********. I informed all the people from the start that I would be storing my belongs with them for at least 6 months because I had no home yet. Not only was there a problem with the packing now theres a problem with delivering. I was called today for delivery after I paid my storage fee. I spoke with the manager and was told there was a miscommunication that they would store my belongings closer to where we might be living. However, I have not yet inquired about a unit. Then I was told they would find the storage space I need to continue payment. You can have it delivered closer to you. I am now told I will need to have another company deliver my belongings when Im ready! I paid in full over &26,000 for a complete job. We did most of the packing and was charged a full pack. This company has absolutely no concern for how they have handled the situation. I have moved several times including to Europe and have NEVER experienced this type of chaos. The movers arrived on a Sunday at 1:00 pm and did not leave until 8pm. Then we’re to return the next morning at 10:30 which we agreed upon. By 1:00 pm the next day I had no communication about when they were coming. After trying several times to speak with the driver then the company I just kept getting excuses about where the drivers were. I told them it would need to be the next day for packing they told me NO. I made them aware from the onset I was recovering from a hip replacement only 2 weeks prior. They showed up at 7:15 pm hours later than agreed upon and stayed until 11:00 a second night in a row. My neighbors were not happy having their Sunday night disturbed let alone a second night. Totally unacceptable. I want to speak with the owner no manager and they refuse. They said I had to go to arbitration. Ridiculous. 

• Review fromJenifer S

  Date: 11/08/2023

  5 stars
  The relocation services provided by United Regions Van Lines were excellent in every way. The crew that arrived at our doorstep was punctual, professional, and well-prepared, ensuring that our move went off without a hitch. They brought all the necessary packing materials and got to work immediately. I'm incredibly satisfied with their service and will be recommending them to everyone I know! The team's professionalism and reliability throughout the entire process made our move a seamless experience.