Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  Good Feet Store

  4768 W Integrity Way Appleton, WI 54913-8464

  
• 

  State of the Arch Inc

  7105 Mills Civic Pkwy Ste 155 Wdm, IA 50266-8318

  
• 

  The Good Feet Store

  9300 Six Pines Dr Ste 600 The Woodlands, TX 77380-3703

  
• 

  Good Feet Store

  9300 S I-35 Frontage Rd Ste G150 Austin, TX 78748

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/10/2022 I was deceived into buying $200 three part inserts for my shoes from the Good Feet Store on ************. in *************, *****. I told the salesperson that the inserts hurt my feet as soon as I tried them, and she swore that they would get better. I was in pain as soon as I got home from the Good Feet Store. I took them off and put them in a zip lock bag so I could return them a couple days later when I had a day off work. That day is today, and they would not take them back. I explained everything to the salesperson working right now, he refused to give me any of my money back. I still have my receipt, but I left all of the inserts sitting on a chair in the store because I was so frustrated and have no use for them at all. I would absolutely like 100% of my money back!

  

  Business Response

  Date: 12/15/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the full arch support system at the Good Feet Store in ***********, **. My first day using them I notice some discomfort. My second day and all days following I was quite uncomfortable. The pain started in the middle of my foot and up my leg to the knee. Felt like I had shin splints. I took the arch supports out but the pain took awhile to go away. Someone from the corporate of Good Feet store had called me to see if I was doing good. I told them exactly what had happened. They advised me to stop wearing them except for the maintainers that I could handle. I was sent back to the store to get a lower arch support. And put in the effort to use the new ones again with the same issue. They cause me great pain, it is like it is hitting a pressure point on the bottom of my foot. I have expressed this to the sales woman at the store in ***********, I told I would keep the maintainers but none of the rest, she took my number and told me she would call me back. I have not heard from anyone. That was 2 weeks ago. I refuse to wear them, except the maintainers, if they would work with me Id probably purchase another maintainer but they dont want to work with me, theyd rather ignore me. Purchase date: 10/16/2022 Order No.: QS166382

  

  Business Response

  Date: 12/05/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been having leg and foot pain and someone told me to try the Good Feet store so on Oct. 11,2022 I went to the Wauwatos store. The man in the store who was the sales man said his name was **** and I told him I was in pain ang thought inserts might help. I was in so much pain at the time , but he brought up the $****= price and I told him NO, I could not afford that and I WOULD NOT BUY IT. but then he said we should go into the back room to finish the deal. I admdt I was ***** and he kept telling me if he didn't deal fairly with me his grandmother would hit him in the head. (he was a very large man and I was intimidated by him. He called ***** Fargo and they called me back to ask if I was being pressured ;(which I was) but he stood right next to me when I was talking so I couldn't say anything., Then after the call he came and held the contract up in the air and read paragraphs of it to me. I am 4'll" he was well over 6 feet tall and I had no idea why he would do that. He did not allow me to see what he had typed on the contract and to this day I have not seen a copy of the contract other than having me sign it. He did not give me a copy of the contract and I'm sure the reason was because I had said I WOULD NOT BUY ****$ of his product and that he had typed that up on the contract. The product (inserts not specfically made for my feet is not worth $50. First I should receive a copy of that contract. I do NOT want to deal with this sales man.and was under duress when I did try to deal with him . He did exactly what I told him I DIDNT WANT AND HE DIDN'T CARE,Yes I signed it but there is NO WAY I WILL PAY $****+ for something I said I wouldn't buy. Also he made sure I pat those inserts in my shoe and walked with them SO I COULDN'T RETURN THEM AND HE MADE SURE i DIDN'T ut SEE THE AMOUNT OF MONEY IT WOULD COST SO i COULDNT CANCEL THE **** (WHICH i WOULD HAVE). I never knew the price was ****+ until November 15, 2022 when a manager told me. I thought the $300.00 I put down had been misappropriated and I was going to the ********* ************ to file a theft report.

  

  Business Response

  Date: 11/22/2022

  This customer had been refunded on ********.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The consumer did receive the $300 refund, but would like to be released from the contract. Is this possible?

   
  Regards,
  
  /******************************

  

  Business Response

  Date: 12/05/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the *** in ****** and spent 30 to 45 minutes listening to the sells speech, trying on a couple of the orthotic devices and hearing how it always works. The salesman had a well-rehearsed sales pitch.The original price for the devices was for over two thousand dollars. When I explained that I couldn't afford something like that. The salesman questioned my financial position and tried to shame me for not being able to afford the Orthotics The salesman kept pushing, trying to get me to use a credit card so then I could make monthly payment instead of one lump sum. I felt embarrassed and threatened. The salesman was a much larger man and while I was sitting in my chair, he stood over me looking down at me. When I sat down to take off my shoes and give him back the Orthotics the salesman produced a price sheet. It was amazing how the price dropped, They had several plans at a much lower price. Everything in me told me to turn and run. I guess pride got in my way, I told myself that this was a respectable company, they wouldn't cheat a senior citizen... lol Boy was I wrong. I fallowed their instructions on wearing the devices so many hours a day. My feet lasted a week. These devices were crippling me. I gave up. I contacted the company to see about getting my money back, respectable companies that stand behind their products do that, Not this company, they refused. Now they tell me that they may need to adjust the devices, they don't always have a perfect fit... That's the first time I heard that from them. No money back!!! You must come in and let us try to adjust them... I've been cheat by other ill reputable companies like this. They make you come back so many times that you give up and just walk away. It should be against the law to cheat senior citizens like this.

  

  Business Response

  Date: 11/14/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/31/2022, I went into the Good Feet Store in ************, ******* to see what they could do for me. I purchased two pairs of inserts with a lifetime warranty, one for myself to help with my plantar fasciitis and one for my teenage stepson. I was not told until after I applied for a credit card and signed the purchase receipt that there is a "no refund" policy. After wearing them as directed, I was experiencing excruciating lower back, knees and ankle pain. I went to the store after 3 weeks and the sales associate told me to try a new pair of inserts since it was just a normal process of getting me adjusted until they could find the right size for me and by the end this will help with the pain. Their solution in fact did not ease the pain, so I decided to visit a chiropractor which ordered some XRS to find the origin of my recent sciatic nerve pain. I went back to the store and requested a full refund since the awful pain after using their product made it impossible to walk and much less work comfortably. The salesperson answered that the only option was to try another pair of shoe inserts since all their sales are final. I called the headquarters customer service line on multiple occasions and they said all stores are run independently, therefore no agreement has been made at this point. I am not even asking for a monetary compensation for the nightmare, days of work missed or medical expenses that I have accrued . At this point I am demanding a full refund of $1,450.00. I do not Recommend this business to anyone since this stores are only giving me the run arounds with no resolution at this point. I have voiced my concerns to store management as well as the franchise and no one has had the audacity to give me a call back. Problems with Product/Service Order # QS147060 and QS147061

  

  Business Response

  Date: 10/17/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 10/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I took my wife to get insoles as she was having foot pain while at work. She works on her feet in steel toe boots for 12+ hours a day and needed some help. The salesman was extremely pushy and even when my wife was skeptical, he kept telling her that they would help her and make her pain go away. After over an hour in the store, he had convinced her that they would provide comfort to her so she decided on the whole set which is a big investment. When we got home, she tried again to walk in the insoles that are supposed to be comfortable and they made her comfortable shoes no longer wearable and she was in more pain. I then realized the receipt we were made to sign AFTER being charged stated no returns due to it being a wearable item. I have never come across a business that would not allow returns on something like this due to that reason. I tried to contact the store for returns but was just told no returns would be accepted and that they would do an adjustment instead. I have contacted corporate but have received no contact in return. A business who is confident in their product and sells quality products should not force people into continuing to keep something that causes them even more pain. This business does not seem to care about their customers. Refunds should be given for people who cannot continue to wear this product that is said to provide pain relief but just ends up making it worse. I hope they will reach out to solve this issue to at least restore some faith in their customer service.

  Customer Answer

  Date: 09/22/2022

  **********************************************************

  

  Business Response

  Date: 10/10/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February the 12th, My wife and I-went to Just Good Feet.We did the paper test. My complaint was I-had numbness in my lower leg. They said my problem was my feet. My wife showed the same on the paper test. At this point I would try anything, due to the pain I had just had brain surgery from a blocked artery.My balance was off from the surgery. Long story short we were sold three pair of small plastic inserts for a grand total of $2,150.60 needless to say, the insteps didnt work for either of us. My real problem was In September the 8th I had a cervical neck decs removal of the C3 C4 my decs was empennage on my spinal cord. My pain since has gone. As for my wife, she couldnt wear hers at all.I feel we were taken advantage of. To pay that much money for plastics soles I could have gone to Wal-Mart and bought a pair for$50.00. This was in ***** **

  

  Business Response

  Date: 09/20/2022

  Waiting for customer to return to the ********************** when he is available.  thanks 

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been experiencing foot pain due to ******** Neuroma. My pediatrist recommended specific shoes which would help with the condition. He had not recommend any sort of shot inserts, however when trying on shoes I was wondering if I needed shoe inserts because it may affect the way shoes fit. I had remembered hearing advertising for the Good Feet store. On Monday 05 September 2022, I made an appointment with the Good Feet store at ***********************************************************. The clerk, *******************, me with me and had me walk over a piece of paper to determine my foot pattern. The clerk went and got some cheep plastic arch supports. She used a trick to show how the supports improve balance. The trick was to put your hands together and she would pull down on them to show that you would fall forward, then she gave me the arch and did the same thing to show that you would not fall forward because the moving of the center of gravity. Being an engineer I realized that she was tricking me because without the inserts she had a slight forward pulling motion and with the arch support she shifted the way she would. It is not possible that moving the center of gravity backwards would reduce the tendency of falling forward but would actually have the opposite effect. Being gullible and in pain I made a poor choice and I purchased the arch support package consisting of 4 set of supports, insoles and socks for $2,571.32. I wore the arch supports throughout that day. That night I got up with the most intense pain in may feet, that I considered going to the hospital. Again later that morning I was in excruciating pain. I made an emergency appointment with my podiatrist who said that the arch supports were not my problem and that they would only make the condition worse. On Saturday 10 September 2022 I went to the Good Feet store to attempt a return. They told me that they do not accept returns. And refused to return any of my money. These store practices of not accepting is unethical.

  

  Business Response

  Date: 09/16/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 09/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************
  

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2022 a Good Feet store insert system was purchased for $2267.30. On 3 different occasions I tried to resize and refit the inserts 2 times at the Good Feet store in ****, ** and once at the ************* location where these inserts were purchased. I made the appointment with the manager at the Lakeline location and all three on these appointments resulted in the same problem. This system and all subsequent inserts did not help the foot pain I have been experiencing. I would therefore like a full refund of this purchase immediately.

  

  Business Response

  Date: 09/21/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.  we are waiting for the customer to come into the **********************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the good feet store looking to help with the pain in the ball of my foot. The inserts initially helped to alleviate the pain, after about 2 days I was having pain in the arch of my foot because the arch ended up being too high. I went back into the store after 2 weeks, thinking my feet just needed to adjust and the clerk took an imprint and then traded the insoles out for a different type with a lower arch. 1 month later I again went into the store to change the insoles because my back and hips were hurting from walking on the insoles, they again took an imprint and swapped the insoles again. During the third exchange the sale clerk basically had no knowledge and admitted that the imprints are not great and can ultimately lead to wrong insoles which could need to be swapped out a lot in order to find the right ones. I work on my feet for over 10 hours a day and do not have the months/years that it could take to find the right ones. The purchase occurred on 3/21/22 and was paid on care credit for $1266.43. The insoles are not working and have actually caused me more problems with my hips, back, and knees. All I would like to do is return them and have them credit back Care Credit as my medical problems from using these insoles have caused me many medical bills from cortisones shots to a future hip replacement. These insoles exacerbated a problem that I may have had years before I had to deal with and they are not working with me at all to try and get this resolved, They have stuck with a zero return policy and put me out over $1200 with zero relief and more medical problems.

  

  Business Response

  Date: 09/20/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.