Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
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Review fromTOM M
Date: 06/07/2023
5 starsTOM M
Date: 06/07/2023
My name is Tom B. This is my first year to use MyTaxPrepOffice software. I find it quite detailed and a little time consuming compared to the ***** Software that I had used for over 15 years. I hope to have a better experience in the second year. Today, I had a couple of problems I discussed with Ms. B***** regarding a zip code that would not populate the City & State, After confirming that the problem actually existed she was able to provide an override and also referred the problem to the software developer. The second problem was about cause of creation of duplicate clients/returns which she was able to refer to the software developer too after archiving the duplicates. The third problem was the procedure to be followed when amending a return. Ms. B***** pointed out the alternative procedures and illustrated both of them to my satisfaction. At the end of it, I was a satisfied client. Thank you Ms. B***** for a job well done.
MyTAXPrepOffice
Date: 06/09/2023
Hello and thank you for the positive review! We are so happy you decided to join the MyTAXPrepOffice family. Switching software can be challenging, but also a wonderful opportunity to save money and get new features. We'll be here for you whenever you need us! We are looking forward to partnering with you for a second awesome tax season!Review fromPatricia C
Date: 05/15/2023
5 starsPatricia C
Date: 05/15/2023
I am very impressed with this software for tax prep. From the initial contact with a customer service rep to the one on one training with the trainer the experience was on point. This software serves all my needs by being inclusive to all forms and the ability to have a secured email connection with my clients. The program is very user friendly and I found that I was able to do a lot of the setup before my training with Alex. The training is very thorough and Alex took the time to be very personable and not just a robot giving answers to questions. Overall I am impressed with this software. I am hoping this impression continues when the tax season starts up.MyTAXPrepOffice
Date: 05/31/2023
Hello and welcome to the MyTAXPrepOffice family! We are so glad you joined us. We appreciate the 5-star review and the kind words for our team and especially Alex. We've got a great team and we can't wait to partner with you for your best tax season yet!Review fromVirginia C
Date: 05/15/2023
5 starsVirginia C
Date: 05/15/2023
I have been using this tax software since 2017 and am continually impressed by the Technical Support team!! Over the years it has been easy to call, get assistance and I have seen changes to the software that I know have been done due to tax preparer's requests to make the system friendlier. This company is truly focused on assisting its' customers with all technical aspects to make the use of the system smooth. In addition to the knowledge of their system they are always extremely kind and are never frustrated that I am calling.MyTAXPrepOffice
Date: 05/31/2023
Hello! Thank you for the 5-star review and for being a long time, loyal MyTAXPrepOffice customer! We're always happy to hear we are fulfilling our brand promise of continuous improvement and superior customer support. Music to our ears. We look forward to supporting you through another successful tax season. Enjoy your summer!Review fromPari V.
Date: 04/25/2023
5 starsPari V.
Date: 04/25/2023
I was entertained by reading the complaints. I wish the BBB let you comment to them. I am convinced the people writing the complaints do not know how to prepare taxes at all. It shouldn't matter if the system calculated everything incorrectly how do you submit without reviewing it? I have been a customer since 2018 and yes there was a lot of issues. however customer service was always helpful and yes I did make a few calculation errors and then some things didn't seem to pull over correctly but in the end that is my fault for not catching that. each year though mytaxprepoffice improves. Also, I have made numerous suggestions to them and I am happy to see they are implemented. This makes me feel like they really listened. My price is also low and I am locked in which shows they value long time customers. I feel valued as a customer because of this, not many companies do this. The issues usually fall in the state returns. I reviewed each one to make sure everything is correct. If you are doing a part year return or non resident return and have multiple states you have to make sure everything is allocated correctly. The system guesses the best it can based on the info entered but it can't do your job for you. It doesn't ask you a 100 questions like TurboTax to be able to enter everything correctly for you. If I do find a calculation error even though I can override I do try to report them and they are fixed quickly. The lag and freezing I get sometimes especially during tax season is bad. I won't be able to check a box, or type in a field or it loads forever and just gets stuck. I have to refresh or logout and back in to get it to work. The lag does waste a chuck of my time because it doubles the time it takes me. My biggest annoyance. I really hope they come out with a desktop option not just offline, I feel I could be a lot more efficient without the delay because if I ever did switch to a different software that would be the reason. continue to get betterMyTAXPrepOffice
Date: 05/03/2023
Hello and thank you for the positive review! Our commitment to continuous improvement means we look at all feedback and do our best to make enhancements based on what our customers need most. We are constantly working to make the program fast and accurate while keeping it affordable. We appreciate your loyalty and look forward to partnering with you for many more successful tax seasons!Review fromTOM P
Date: 04/17/2023
5 starsTOM P
Date: 04/17/2023
I find it easy to navigate especially with anxious customers. Some of my clients are disorganized and they'll pull stuff out relating to Sch. D when were on Sch. F, as an example, After the customer is set up in the info and e-file area it's pretty easier to move quickly with clients. I'll continue to use it.MyTAXPrepOffice
Date: 04/24/2023
Hello and thank you for the positive review! We built our software from the ground up to be fast, accurate, and affordable. We're so happy to hear you find it easy to navigate. We appreciate your business and look forward to supporting you through many more successful tax seasons!Review fromFay A
Date: 04/13/2023
5 starsFay A
Date: 04/13/2023
The customer service personnel are always excellent! I have used several other softwares and there's no comparison to the quality of My Taxprep... I love this software.MyTAXPrepOffice
Date: 04/18/2023
Hello and thank you for positive review! The feeling is mutual...we love our customers! We are so glad you decided to switch. We appreciate you taking the time to leave a review. Your review helps others to make the decision to join the MyTAXPrepOffice family. We look forward to partnering with you for many more successful tax seasons!Review fromRichard A
Date: 04/11/2023
5 starsRichard A
Date: 04/11/2023
The customer service personnel are always excellent! Their professionalism is beyond reproach—very knowledgeable staff in every aspect of the company.MyTAXPrepOffice
Date: 04/18/2023
Hello and thank you for the 5-star review of our support staff! Our Customer Success Specialists are the backbone of our company. Their goal is to make sure you have a great experience every time you need a question answered whether it's on the phone, messaging in live chat, or through the Solution Center. We look forward to supporting you through many more successful tax seasons!Review fromSylvia S
Date: 04/07/2023
5 starsSylvia S
Date: 04/07/2023
I have been with My Tax Prep Office since 2018. The program, the customer service and the technical support are excellent. The live chat is awesome! Thank you all for the great support. I just renewed the program for next year.MyTAXPrepOffice
Date: 04/18/2023
Hello and thank you for the positive review! We love our loyal customers and we're always glad to hear feedback about our awesome support staff. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromMARIA S
Date: 04/07/2023
5 starsMARIA S
Date: 04/07/2023
This was my first year with this online tax software preparing the 2022 tax returns. At the beginning I was scared because I did not know the program, but the staff are so kind and they took care of every call I made. I love this tax software program.!!! (My Tax Prep Office)MyTAXPrepOffice
Date: 04/18/2023
Hello and welcome to the MyTAXPrepOffice family! We are so glad you are with us and we appreciate the 5-star review very much. It can be scary to switch software programs, but with our 1-on-1 training, live webinars, training video library, extensive knowledge base and super friendly support staff, we've got you every step of the way. We look forward to partnering with you for many more successful tax seasons!Review fromJohn L
Date: 04/04/2023
5 starsJohn L
Date: 04/04/2023
Been using the software since 2018. Every time I have had a problem, the support team has found an answer. This year had a problem filing a state amended return that required an attachment with the return. Several failures were frustrating but found that the only reason it was really being rejected was because an amended Federal return was not being filed. Not a program issue at all, but they found the problem for me. Only item I have ever requested and not had resolved as I asked deals with Pennsylvania local returns not being linked to Schedule C. The local return has two fields and that appears to be the issue. ALL of the Federal and State issues have been completed basically to the specifications of my request. Can't ask for more than that.MyTAXPrepOffice
Date: 04/10/2023
Hello and thank you for the 5-star review! We love our amazing support team! Possibly some of the most helpful people on the planet and they love to hear that you are happy with their performance. Thank you for being a loyal MyTAXPrepOffice customer. We appreciate your business!
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