Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPat S
Date: 04/04/2023
5 starsPat S
Date: 04/04/2023
I think this is my 5th year with My Tax Prep Office and I have seen the program become more and more efficient as the years went by. This year I am very satisfied with the improved program and intend to stay with it for oncoming years.
MyTAXPrepOffice
Date: 04/10/2023
Hello and thank you for the positive review! We love our loyal customers! We work hard every year to make sure our brand promise of continuous improvement is fulfilled. Thank you so much for being part of the MyTAXPrepOffice family. We look forward to supporting you through many more successful tax seasons!Review fromJuan M
Date: 04/01/2023
5 starsJuan M
Date: 04/01/2023
Excellent software to prepare business and individual taxes. Support team is always ready to help and improve the software. I have been a client since 2014 and each year is better. Thank you guys. Keep the good work. Juan M*******MyTAXPrepOffice
Date: 04/10/2023
Hello and thank you for the 5-star review! Wow! You have been with us since the beginning. We appreciate our loyal customers who have helped us improve and grow with each tax season. Your success is our success. Thank you for being the most important part of MyTAXPrepOffice!Review fromLou Z
Date: 03/28/2023
4 starsLou Z
Date: 03/28/2023
I have been with MYTAX PREP for well over 3 years. They are customer oriented and very responsive.MyTAXPrepOffice
Date: 03/30/2023
Hello and thank you for the positive review! Our Customer Support Specialists love to help and want to get you back to work as quickly as possible. We appreciate loyal customers like you and look forward to supporting you through many more successful tax seasons!Review fromOmelia T
Date: 03/26/2023
5 starsOmelia T
Date: 03/26/2023
I have been using MyTAXPrepOffice for the last 7 years and simply love it. This year though I had some issues but it turns out it was on my end with my systems memory. After I contacted online help and they shared screens with me it was an immediate fix. Then I realized that when I have an issue to immediately contact them and not try to figure it out on my own. The customer service has always been quick and immediate, truly I enjoy using this software. I have clients in which they prefer me to use *********, when in comparison I can do more with MyTAXPrepOffice and to me it's a more Professional Software, nothing against ********* but, I will stick with MyTaxPrepOffice. I use this software for both of my firms and it works well. Thank you for making a software that's professional yet easy to manage.MyTAXPrepOffice
Date: 03/27/2023
Hello! Thank you for the positive review and for being a longtime, loyal customer! We always love to hear praise for our awesome Customer Success Specialists. They make it their mission to get your questions answered quickly and get you back to what you do best...preparing taxes. Your confidence in MyTAXPrepOffice and your willingness to share your experience makes it easier for prospective users to feel comfortable making the switch. We look forward to supporting you through many more successful tax seasons!Review fromRamon C
Date: 03/23/2023
5 starsRamon C
Date: 03/23/2023
I've used *******, I've used, *****, I've used *********, and MyTAXPrepOffice has them beat! Have used it since 2018 and it's been the most intuitive one I've used and it seems to be getting better. Pricing is good as well AND the best part is, it's cloud based! No need to mess around with Remote Desktops or document vaults! i can't wait to see what comes next!MyTAXPrepOffice
Date: 03/30/2023
Hello and thank you so much for this wonderful review! We are so glad you decided to make the switch to MyTAXPrepOffice five years ago. Cloud-based tax preparation software like MyTAXPrepOffice is definitely the best way to make sure your data is safe and secure. And you can work from anywhere, anytime, on any device! We are privileged to have your business and we'll continue to work hard to make sure we earn it. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromJoseph K
Date: 03/21/2023
5 starsI have used this software for three years now. There have been very few problems, but the support when a problem arises is amazing. I had a situation that required an addition to the software and it was done in a few days. The value, quality and support of their software is the best!Review fromlisa s
Date: 03/20/2023
5 starslisa s
Date: 03/20/2023
I have been with my Tax Prep Office for I believe 4 or 5 years now and have nothing but great things to say. I have had no issues and they are always available when I need something. I especially love the live chat and get my questions answered right away. The tax prep I had previously had so many issues and it even inputted things wrong. Thank goodness I have not had this happen with My Tax Prep. Thank you again for all your support I will be renewing again tis year.MyTAXPrepOffice
Date: 04/03/2023
Hello and thank you for 5-star review! We appreciate you taking the time during your busy tax season to leave a review and let everyone know how happy you are with MyTAXPrepOffice. It means the world to us and helps others feel confident about making the switch to MyTAXPrepOffice. Thank you for being a loyal customer. We look forward to supporting you through many more successful tax seasons!Review fromAlexus J
Date: 03/19/2023
5 starsAlexus J
Date: 03/19/2023
I love MyTaxPrep! The customer service and tech support is excellent. 3 years and still with the same software.MyTAXPrepOffice
Date: 04/03/2023
Hello and thank you for the positive review! We love our loyal customers, too! Making sure you have the best software and support for your growing tax preparation business is our mission in life. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromWhil Z
Date: 03/11/2023
4 starsWhil Z
Date: 03/11/2023
This is our fourth year using the software; however, we can prepare returns for up to nine years for a client. We love the fact that we can log into the system from anywhere on the globe and solve a client's need. Also, all returns are kept securely in a cloud database to maintain security.MyTAXPrepOffice
Date: 03/14/2023
Thank you so much for the wonderful review! We are pleased to hear that our mobility features have been such a benefit to your business. Security is our top priority. Our security measures apply to all components, including the tax preparation software, client portal (MyTAXPortal), and document storage. Therefore, all data, not just tax returns, are secured. We proudly provide secure, affordable, easy-to-use tax software you can trust. We can't wait to partner with you for many more successful tax seasons.Review fromShaneya J
Date: 03/05/2023
5 starsShaneya J
Date: 03/05/2023
This is my third year using the software. I enjoy the software but sometime when using it, I notice it takes a while to load. I love the option of my clients being able to upload their documents versus coming into the office. Most of my clients are repeat customers, therefore I don't need to hold up their day preparing their taxes. They appreciate the upload feature too. I would like for them to include a feature that says maximize your refund in the education form, this way I don't have to enter in the amount from where the student paid it automatically does when I hit the button to maximize. I also wish it made recommendations to preparers for something we might've overlooked. Overall a great program. I love it and will continue to use it.MyTAXPrepOffice
Date: 03/15/2023
Hello and thank you for the 5-star review! We appreciate the feedback and will be adding them to our list for continuous improvement. Several of the suggestions you offer are currently in the development stages for future releases. Thank you for being a loyal MyTAXPrepOffice customer. We look forward to partnering with you for many more successful tax seasons!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.