Reviews

This profile includes reviews for Air Canada - Customer Relations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Air Canada - Customer Relations

  Calgary, AB T2K 6J7

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  Air Canada - Customer Relations

  11-11760 109 St Edmonton, AB T5G 2T8

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  Air Canada - Customer Relations

  150 Eastern Ave # 1 Chelsea, MA 02150

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  Air Canada - Customer Relations

  Airport Postal Stn ACC075 Saint-Laurent, QC H4Y 1C2

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  Air Canada - Customer Relations

  Calgary, AB T2K 6J0

Review Details

• Review fromGary S

  Date: 20/08/2023

  1 star
  I purchased an itinerary from Air Canada flying from ****** to ******* with a stop over in ********. It turns out the layover sold was shorter than the allowance ******** provides to get through the airport. The connecting flight was gone before even making it through customs. Trying to get ahold of Air Canada was a feat in and of itself. There are no reps in the airport and the customer service number provided can only be reached by landline. Once I was able to reach someone with help from the airport. The ** team were of no help in getting on another flight. They only offered business class seats the following day at 10K in which we would be responsible for covering the difference. We ended up having to find our own way home spending an additional 4K the following day through a different airline in a different city. We submitted a refund request for the missed flight. The amount Air Canada offered was $30 each stating the rest of the amount is taxes and they dont refund taxesthese flights were $1500 each.Air Canada should not sell a service they cannot deliver on. Customer protections need to change in ********************** to be more like the *** The service and accountability is absolutely shameful.

• Review fromJim S

  Date: 18/08/2023

  1 star
  I have always been impressed with Air Canada. I've never had any problems. However, I checked a bag in and never received it. And worst of all, trying to contact someone who can deal with this problem within Air Canada has been impossible. I would like to say they have good customer service, but I would first have to actually speak to someone from customer service. And the one time I finally got through after an hour on hold, they said the computers were down and I would have to call back.

• Review fromFerdinand S

  Date: 18/08/2023

  1 star
  In June I booked with Air Canada and ever since COVID I book the comfort fare because you never know when things can happen. This fare gives you a full refund if you have to change or cancel the flight . It adds quite a bit more money to your original ticket. Well I had to cancel my return flight in June and book another for an earlier time. That same day I applied for the refund and still dont have it over 2 months later. I keep calling and get the run around. Im not asking for much other than my own money back that they have belong to me. It should not take over 2 months to get your own money back at this point they should be paying interest on that money.

• Review fromTannaz D

  Date: 15/08/2023

  1 star
  I had the worst customer service experience with air Canada, I want to simply change my flight or get some credit as I cant make my booking after an hour an a half waiting on the line a rude representative take my call and when I told him I was waiting for an almost 2 hr he kept silent then simply said I cant do anything for you youre going to loose your entire money. He also refused to connect me to his manager and did not give me his full name. Despite his rude attitude, the whole customer service in aircanada does not make sense when people reach out to ask for help they already know the rules but they want to ask for help to find a way. Repeating the rules that we already know its not helping at all and why you have customer service when they can not take care of your customers!!!! That is my last time booking a flight with air canada!

• Review fromVictoria W

  Date: 11/08/2023

  1 star
  On Thursday, July 13th, I boarded a flight leaving from ****** and going to ********. A Storm caused a delay, having us depart at 16:26 rather than the original time of 15:15. Knowing that the layover for my connecting flight, AC ****, was only 45, I immediately went to an Air Canada Representative at the ****** airport and explained my situation. He reviewed my connection and informed me that the EXACT aircraft departing from ******, and travelling to ********, was the aircraft that would be travelling from ******** to *******. As such, it would be impossible for me to miss the flight. Over the intercom at the ****** Airport, before boarding, an Air Canada representative spoke over the intercom and expressed that 'those travelling to ******* had nothing to worry about since we would be on the same aircraft. Upon landing in ********, I received a text message telling me, 'my itinerary has changed due to aircraft availability, and we have automatically rebooked you on another flight'. Immediately upon deboarding, I located an Air Canada representative to discuss the situation. At this time, I learned that your system booted me off the plane, as it did not think I would have enough time to connect. How does your system not realize it was the exact same aircraft? The Air Canada Representative assured me not to worry and they would get me on that flight. I had a boarding pass, yet your company failed to let me board. Although Air Canada Representatives knew PRIOR to beginning boarding that there were individuals with a boarding pass whose seats were involuntarily stripped away, they DID NOT even attempt to look for volunteers to give up their seats. Having landed from flight AC **** on July 13th, 2023, at 15:59 CDT, and my arrival time from flight WS 271 was July 14th, 2023, at 10:22 MDT, I experienced a total delay of 19 hours and ************************************************************ ABOUT MY COMPENSATION WHEN CTA PROVIDES A LIMIT OF 48 HOURS FOR DENIED BOARDING

• Review fromKiruthika K

  Date: 09/08/2023

  1 star
  Denied to checkin at 7am for 8:40am flight!!! Going for ******* to **********!! I have proof I was at the airport at 6:50am after dropping off my car at the rental and went to level 5 immediately to check in and tried checking in but denied by automated screens and by the personal at the counter! I could have made the 8:40am flight and made through security and immigration by 8:00am, if they let us check in! I have a USA passport to pass through the immigration quickly!!! Yet, the personal and system issues made me rebook my flight which cost me additional $2899 on top of my original $1800, for total of $4699 for my trip to Sacramento to Toronto and return!! I would like a “full refund” of $2899 for my rebooking!!!! I called ******* they directed me to air Canada complain system!! The Expedia called air Canada - but the ticket in the system is marked as “no show”! I was there already checkin at Toronto at 7:00am,before their 90mintues requirement, but the system and checkin personnel at the counter didn’t let me check in!!!! They made it super difficult for myself traveling with two children!!! Please refund my $2899!

• Review fromKimberly C

  Date: 06/08/2023

  1 star
  I have flown Air Canada for 39 years. Unfortunately, my last flight on Air Canada took place on July 17th, 2023. My 10 year old son and I, traveling from ******* to ******* boarded the plane at 10:50pm for a four and a half hour red eye. As my son likes to sit in the window seat, he entered the isle first and sat down as I arranged our carry-on’s. We landed in ******* at approximately 6:20am. As we got up from our seats I gave way for my son to stand in the isle to stretch him legs. I looked around our seats to confirm that we had everything. I was absolutely horrified, disgusted, nauseated and upset when I looked at my sons seat only to see the seat, seatbelt, and seatbelt hardware covered in a significant amount of dry blood. I brought this to the attention of both the pilot and crew as we were exiting the plane. It was suggested that I speak with the Air Canada agent at the gate, but there were none. I then tried to locate customer service within in the airport, only to be told that my only option was to call the number posted online. I did submit a complaint to their customer service department, it’s been over two weeks and I have yet to receive a response. In addition I submitted a complaint to Mr. ********, only to hear back from R.A. (Al) Read, Vice President, Airports – North America. His response was disappointing at best. He stated if there were a medical incident on board the crew are trained to manage in. He also started the aircraft’s are groomed and seatbelts are crossed prior to each flight, which is absolutely false. A blood covered seat clearly proves this as inaccurate. He also said that since 10 days had past, from my email to him, it’s difficult to analyze the situation. Again, I immediately reported the blood covered sweat the both the crew and pilot, upon exiting the plane, as well as informed customer service thought their site, with no response. There was no solution provided, or action based response.

• Review fromAmr A

  Date: 06/08/2023

  1 star
  Aeroplan refuses to add points for my flights simply because of a schedule change!! I booked business class tickets thinking I can accumulate points and ************** but it seems this is a total scam!

• Review fromJeremy N

  Date: 05/08/2023

  1 star
  Awful product, awful service and no visibility to anyone who can actually help.Booked four Air Canada flights (two to get to destination and two to return) and every single one was either cancelled or delayed. Our first flight was cancelled less than 6 hours before we were to arrive at the airport, and we were rebooked on a flight where our only option to sit with our two young children was to upgrade our seats. That fee combined with the checked baggage fee (that was included in our Air Canada fare) meant that we had to pay another $600 for a flight we thought we'd already been absolutely gouged on. Then got to spend another 1.5 hours waiting to hear from Air Canada just to be told "you paid the fee to the other airline, we can't reimburse you" and "refund requests are handled by our customer relations department" which is a department that has no contact except an email address. Can you speak with a manager or supervisor? Nope, no one is available. Air Canada has very thoughtfully and intentionally insulated anyone with the ability to help from being reached by their customers. Reprehensible.Our flight home? Delayed by more than an hour which meant we couldn't clear customs in time to make our connecting flight. Was this communicated to us in a timely or thoughtful way? No, it was texted to us when we were taking off on our first (delayed) flight. We would come to find out that our connecting flight was also delayed and we could have made it except customs was already closing and our bags would not make it through in time. We were not allowed to even attempt to board without our bags clearing customs. These were all things that Air Canada knew but made no attempt to inform us of until we were literally stranded in the airport of a strange city for 13 hours with two young children without our luggage. A voucher for a hotel stay? Nope, Air Canada claims the delay was not their fault and as such we're not entitled to anything. Air Canada? Never again!

• Review fromJennie H

  Date: 19/07/2023

  1 star
  I had to reschedule my flight and could only do it by phone (airline's policy). Placed on hold for hours several times plus one call was hung up on by their robot. Never did get through so I still dont know if it could be rescheduled. Since I had to get home I cancelled and booked with a different airline. Terrible customer service!