We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Repair Services

Credit Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit resources has been taking ** dollars by weekly from my bank account on going for over 2 years now I've tried contacting them through phone and email. No response back I did not authorize anyone to take money from my account. I don't want anything from this except for them to stop taking money from my account. As a result of them taking or trying to take money from my bank account * ** *** **** ***** ** ** **** ******* ** **** ****** * *** ** * ***** ****** ** * ** ** ****** **** ** **** . I just want them to stop taking money from my account.

    Business Response

    Date: 06/04/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    Below is the signature of the customer upon signing up:

     

    *****************************************************************************************

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had applied for a guaranteed low interest credit card online ....so I thought. Through deceptive advertising I actually signed up for this companies non existent services. I emailed the company on the **** ** ***** **** to cancel only to have my bank account charged the *** fee on the 27th and then again on the 4th ** ******  Thankfully the cancelation request was done via email so there is proof **** **** ***** ** ***** ****** ***** ** ***** ****** **** ** ***** ******* ********** * ***** ****** **** ***** ** **** *********** **** **** *********** ********** ****** ******* ** **** ** ******** ******** 

    Business Response

    Date: 05/04/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    And also the link below is the signature signed by the customer when he submitted his application with us.

     

    *********************************************************************************************************

     


  • Initial Complaint

    Date:30/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been taking money from me which I didn't authorize

    Business Response

    Date: 31/01/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

  • Initial Complaint

    Date:23/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit resources took unauthorized money from my interior Savings checking account and caused my account to be seriously overdrawn.

    Business Response

    Date: 24/01/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. The link below is the signature of the customer when they signed up with us. Thank you.

    *********************************************************************************************************

    Customer Answer

    Date: 25/01/2023


    Complaint: ********

    I am rejecting this response because:

    I never agreed to any paid subscription services. That's not my signature. 

    Sincerely,

    *************************

    Business Response

    Date: 26/01/2023

    We have ******** a Certificate of Agreement on this file. Please also see this link for you have signed for it. I also ******** a screenshot stating that there's a weekly charge. If you are not the one who signed up for it. You may file a complain  with your bank since we are only receiving applications and it's out of our control already.

    *********************************************************************************************************

    Customer Answer

    Date: 27/01/2023


    Complaint: ********

    I am rejecting this response because:

    I have already spoken with my bank and they have determined that ***** has been committed. I did not sign up for anything. * **** **** ******** *** **** ************ *** ***** ******* ***** I'm not filing any complaint against my bank. This is not their fault. I will contact law enforcement if I have to. 


    Sincerely,

    *************************

  • Initial Complaint

    Date:16/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources as shown on my bank statement took $20 every week. I never did get contact with this particular company as far as I can recall and really was surprised how they got into my banking information. I checked my banking statement and it showed that they were taking money every week since Nov 25, 2022 til Jan 13, 2023 for a total amount of $180.00 I phoned my bank to stop the payment and I'm gonna try to take my money back from this scammer.

    Business Response

    Date: 17/01/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    HERE'S  ALSO THE LINK OF THE CX'S SIGNATURE.

    *********************************************************************************************************

  • Initial Complaint

    Date:16/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources somehow, some way has been able to with draw $20 weekly for the last 8 or 12 months without my permission. Efforts to contact them has been impossible , never able to reach a live person. This is ******* activity and needs to be stopped immediately .

    Business Response

    Date: 17/01/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Here's also the signature of the cx:

    ******************************************************************************************

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep taking ***** from me and I canceled. I want my money refunded but they won't.

    Business Response

    Date: 10/01/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you

     

    *********************************************************************************************************

  • Initial Complaint

    Date:01/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps taking $20 everyweek out of my bank account without my consent and I have attempted to contact them and sent multiple emails demanding they stop !

    Business Response

    Date: 01/12/2022

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

  • Initial Complaint

    Date:28/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked into this company online. I agreed to a phone call to listen to what they have offer. I changed my mind and never actually talked to them. Next thing I know, I keep having ***** taken out of my bank account on a regular basis. I never even spoke to them. How on earth did they gain access to my banking information and set themselves up for automatic removal of money from my account? This is *****!!!

    Business Response

    Date: 28/11/2022

    Hello!

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with **, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

  • Initial Complaint

    Date:23/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources somehow, some way has been able to with draw $20 bi weekly for the last 3 or 4 months without my permission. Efforts to contact them has been impossible , never able to reach a live person. This is ******* activity and needs to be stopped immediately .

    Business Response

    Date: 24/11/2022

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with **, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Customer Answer

    Date: 24/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Credit Resources is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.