Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

391 total complaints in the last 3 years.
97 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased * funeral arrangements (flowers) on April **** with a request they be delivered to the funeral home on April 2*rd. The first time I saw the flowers was in the church on the morning of April ****. One of the items I had purchased was as described. The other two items (identical) were not. The dimensions of the products per their website were supposed to be 20x** and come in baskets. What I received were inferior products. The dimensions were about 16x20. The height alone was almost a full foot shorter than promised and there were very little flowers even though I'd paid extra for deluxe. They were also in a standard desktop vase and not the basket as shown on their website which could be placed on the altar. I specifically ordered these based on the dimensions they provided in order to be placed on the altar. What i got were basic tabletop flowers. When I saw the flowers I contacted them online through chat regarding the issue. I was told to email ******************************** with pictures and the order number which I did including measurements. They did not reply initially so I kept emailing daily for a followup. I finally received an email today advising the switch was within their policy and offered a **$ store credit. As I will never use their business again and due to the bait/switch they pulled, I feel i am deserved monetary compensation as what I paid for i did not receive. They are obviously scamming people and not providing what has been ordered. As with most flower deliveries, the person who orders rarely sees the flowers that are delivered. I believe it is a common practice of theirs based on my experience that they switch out what people order for lower priced/quality items. They certainly did with me. Please assist me in getting a partial refund to my payment method for the items that were not as described/promised. The total amount was $****** for all three arrangements. The two items in question were $***** each. Thank you.
Business Response
Date: 02/05/2025
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated that two of the three funeral flower arrangements they ordered were significantly smaller, of lower quality, and not as described on the website. We'd like to highlight that the description of the product states only approximate measurements, meaning actual sizes may vary due to the perishable nature of the product. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a store credit in the amount of $***, the price customer paid for those two items with **% off. Alternatively, we could send a flower arrangement or a gift basket of equal value to any address in *******
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would prefer the gift basket option totalling the equivalent of ***$ as stated, sent to ******************************************************************************** I appreciate your help and Bloomex's efforts to make this right. Although i would have preferred a partial refund for the items put back on my credit card, I understand the company's policy not to do so.

Sincerely,

******* *****
Initial Complaint
Date:28/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered flowers for an important birthday and even paid for the bouquet to be "supersized" . Our recipient received a small rather underwhelming display. We were embarrassed by it. I have reached out to online chats and emailed with picture and order number for several weeks now. I'm not even getting a response. We are becoming more upset that we are being ignored!
Business Response
Date: 29/04/2025
We regret to hear that the services didnt meet customer's expectations. The initial product ordered by customer online has a description which says: Bouquet includes Designers Collection of a beautiful mix of at least **
stems of assorted flowers or a single type of flower, like Roses. *Note: Actual bouquet will vary from photo.
With that being said, order was completed in accordance to a policy. As stated there & presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
Bloomex
Initial Complaint
Date:14/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers and those received are totally not what I ordered.I never received my receipt.They promised me to call me back but no one ****** one is responding to my emails.
Business Response
Date: 29/04/2025
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Refund from Bloomex Inc

Receipt #****-****

Refunded
C$60.54

Date issued
Apr 28, 2025, 4:10:50 PM

Refunded to
Visa - 8731
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Customer Answer
Date: 01/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered funeral flowers for my Uncle on February **, 2025. There are so many issues. See attached posting on Trustpilot that explains everything in detail. Delivery was not as I requested. Flowers were disgraceful, wilted, and not at all what I ordered. Vase came broken. I cut my finger on the broken glass. Bloomex ignored me and did not respond to my complaint. They are a real scammer and should not be running a business. I want a TOTAL REFUND. I won't ever be able to honour my uncle with flowers again, but I would like to use the refund to donate to a charity that the family has chosen. That is the only thing left I can do for my Uncle.
Business Response
Date: 08/04/2025
We regret to hear that the services didn’t meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Refund from Bloomex Inc

Receipt #*********

Refunded
C$*****

Date issued
Ap* ** ***** ******** **

Refunded to
Mastercard - ****
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Customer Answer
Date: 10/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23161311, and find that this resolution is satisfactory to me.

Sincerely,

Beverly Mohammed
Initial Complaint
Date:31/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb **, **25 I ordered flowers online from ************************* for $***** to be delivered to my mother in her seniors home. I have purchased from the same company to this same address without any problem before. This time they delayed the delivery overnight to a different company and the flowers that were delivered arrived frozen, so were thrown out. I later learned Bloomex said the company they sent the order to did not deliver to my moms area so that is why they changed the order delivery method and date.I have tried to speak and email to Bloomex to understand that was a poor choice on their part since this is winter they did not plan that very well. If they no longer used the previous florist and their new florist does not deliver to my mom...then a) why did they allow me to order it in the first place? and b) why didnt they make the bouquet the same-day they tiggered the outside deliver driver so nothing sits overnight or c) ask the driver to take precautions of the package's temperature limitations. Since it was their mistake and no fault of mine I either want all my money back or...send my mom the proper bouquet of flowers now and ensure they arrive as-purchased. Bloomex so far has only sent templated email responses saying this is outside their ** hr window, and by phone they say same thing and only offer $** credit. Their website is offering $** credit to ******* so this isnt even a true perk. They never take fault or try to solve the actual issue.
Business Response
Date: 01/04/2025
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated delivery date change, frozen quality, and logistic issues with the courier. As customer's satisfaction is our top priority, we going to resend the order to the same registered delivery address. Please be informed, that resend takes from 1 to 7 days due to the fresh stock arrivals. An order is going to be sent as soon as fresh stock will be received.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:18/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We don't have an account nor have we ever made business with Bloomex.ca.We received a charge on our **** on Feb **, 2025 for an order we never placed, received or wanted.Cancelled the credit card.A series of e-mail with the company are now left unanswered.
Business Response
Date: 21/03/2025
We regret to hear that the services didn't meet customer's expectations.
To help us find more details on the charge, please kindly advise customer to supply us with 4 last digits of a card used for the charge on Feb ****, card holder name and email addresses with @********* domains that customer uses. This limitation is in place to ensure the security and integrity of our payment processing procedures. However, we are committed to resolving this issue. We will be waiting for the requested info to process the next step.
Regards,
Bloomex
Customer Answer
Date: 21/03/2025
Bloomex has called me this morning and sent me this e-mail; (Screenshot (**)) attached.
They asked me over the phone to remove my complaints to **** and BBB.
I responded that I would do no such things. I will advise **** and BBB only once I see that I've been credited.
No actions until I see this refund.
Initial Complaint
Date:10/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order (#*******) with Bloomex on February *, 2025, for a Valentines Day delivery on February **. The order was delayed multiple times, and when it finally arrived on March *, the flowers were completely dead and unusable.After I contacted Bloomex, they admitted fault and offered to resend the flowers AND include a gift basket as compensation for the delay and ruined order. Before I even had the chance to confirm acceptance of their offer, they had already resent the flowersbut they never sent the gift basket.I later responded, thanking them and accepting their resolution, but at that point, they had already sent the flowers without the promised gift basket. I followed up, but they never made any effort to correct their mistake or send what was promised.Since Bloomex failed to deliver the full resolution they offered, I am requesting one of two things:1.Bloomex must send the missing gift basket immediately, as promised.2.If they refuse to send the basket, they must issue a partial refund for failing to provide the full agreed-upon compensation.I trusted Bloomex to fix their mistake, and they once again failed to follow through. I am seeking BBBs assistance to hold them accountable for their poor service and false promises.
Business Response
Date: 11/03/2025
We regret to hear that the services didnt meet customer's expectations.
To clarify, we previously stated:
"To amend the matter, we would like to offer you a resend of the order at no additional costs. We can also send a gift basket containing assorted gourmet items. Alternatively, we can also issue an in-store credit for you. Please let us know your decision."
This means we offered three alternative solutions:
1. Resending the original order
2. Issuing an in-store credit
3. Providing a gift basket of equal value
At no point did we promise an additional basket or any other compensation beyond these options.
Regards,
Bloomex
Customer Answer
Date: 15/03/2025

Complaint: ********

I am rejecting Bloomexs response because they are misrepresenting the facts and failing to resolve the issue.

To clarify:
Bloomex explicitly stated in writing that they would resend the flowers AND send a gift basket as compensation.
They are now trying to change their story and pretend that I had to choose between these options.
I accepted their resolution expecting both the flowers and the gift basket, but they only sent the flowers and ignored the rest.

I am asking for BBBs assistance in holding Bloomex accountable for their failure to fulfill their own compensation offer. To fully resolve this complaint, I am requesting that Bloomex:
1. Send the missing gift basket as originally promised.
2. If they refuse, issue a partial refund for failing to deliver the full agreed-upon resolution.

I have attached proof of their original offer and their failure to send the full compensation. Please let me know how to proceed.

Sincerely,

****** ***********
Business Response
Date: 17/03/2025
We regret to hear that the services didnt meet customer's expectations.
To make things right, we are sending a Gift Basket to the recipient as a gesture of goodwill: ****************************************************************************************
Customer's satisfaction is important to us, and we appreciate the opportunity to address this matter.
Regards,
Bloomex
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March *, 2025 I called Bloomex making them aware that my cousin lives in a rural SK village and they assured me they would have no problem. I said you have to call her first, she just lost her husband and might not be home. I stressed the cold temps and that is why they had to call first before delivering. I was assured they would call--they didn't. The delivery guy didn't even ring her doorbell. She has a camera that takes a pic every * minutes. When she went out the next day she found a frozen plant on her doorstep. She had been home all the day before. She checked the camera. The driver must have been in an out in between pics on camera. No pic. I called them yesterday and the man promised to refund my money. Today the woman stated to me, Well we delivered it, so you don't get your money back. I said you didn't follow the directions given and she got a dead plant--I got stiffed for $*****. I scanned in there email to me and my response. Attached here. I reported this to *** **** as I think it's *****. The bank has to wait ** days before filing a "Not as Described Case" I will let you know if I get a refund and the bank is aware of my filing with BBB. Not trying to get more than what I'm owed. :)
Business Response
Date: 10/03/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Customer's order was shipped via *********, a third-party courier, under tracking number ************. As their delivery policies may vary, parcels are sometimes left at the door. Unfortunately, this is beyond our control. That said, we understand that weather conditions have affected the quality of the flowers, and we sincerely apologize for any disappointment.
At Bloomex, we take quality very seriously and strive to provide fresh and beautiful flowers for every order. While we are unable to offer a refund for orders that have been confirmed, prepared, or dispatched, we are committed to ensuring customer satisfaction. We would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed on order on **** Feb, 2025 to deliver flowers for my daughters birthday on ******** morning at * AM (As promised by ******) the order was for * dozens of roses Card Chocolate box Balloon ************* flower vase They never delivered on **** or *** even after contacting them on phone several times and sending * emails Finally what they delivered was - the photo is shown below
Business Response
Date: 04/03/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Customer's order was fulfilled to the value of the price paid, to not cause a delay and ensure the recipient receives the gift on the day planned.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January **, *0*5, I ordered online a Deluxe Fruit Sensation Basket Order #*******.On January **, *0*5, the order was delivered to ******* ******, A3-***********************************************, what a total disappointment it was. Most of the fruits were bruised, squished or rotten. I've attached pictures. Furthermore, the variety of fruits was disappointing. There were no pineapple, grapes or bananas. Unfortunately, many of the fruit were also frozen. I paid a total of $****** for this fruit basket (plus delivery, tax and an unknown surcharge). For $******, I was expecting so much more, not just in quantity and variety but in quality of product. I would like to be reimbursed minus the cost of the * apples, * oranges and * kiwi that the recipient was able to salvage.Their first response was to offer me a store credit (no amount mentioned). Then they claimed I had not placed my complaint within ** hours (which I had).The emails back and forth are continuing. Their latest offer was a $*0 store credit (which is a) less than a third of what I originally paid and b) I don't want to buy from them again.I am asking for a refund however their policy states 'no refunds', just store credit.
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
Our records show that the order was delivered on Tuesday, January **, 2025, at **** PM via ********* (Tracking: ************). However, the quality concern was only reported on February *, 2025, which falls outside our **-hour window for such complaints.
Despite this, we have ensured that the customer is not left without attention and have already issued a complimentary $** store credit. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
PLEASE NOTE: The recipient ******* ****** has since moved. The new delivery address is:
***************************************
Whistler BC
V0N1B2
Business Response
Date: 11/03/2025
We have noted that the address ****************************************************************************** - is registered under postal code *** ***, whereas you have mentioned *** ***. To ensure successful delivery, please advise the customer to confirm the full and correct address.
Additionally, kindly have the customer specify their preferred resolution: 1. Resending the original product; 2. Receiving a Gourmet Gift Basket of equal value.
Regards,
Bloomex
Customer Answer
Date: 11/03/2025
The correct postal code is *** ****
Please send option 2.Thank you
******

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Bloomex is NOT a BBB Accredited Business.