Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

391 total complaints in the last 3 years.
97 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered two dozen roses for *********** day.Not ************ communication from company regarding non delivery.On the day, systems down - no help on the phone or online.REFUSES TO GIVE REFUND.THEREFORE THIS IS THEFT.
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
Our records indicate that a delivery attempt was made on February ** at ***** AM. However, the driver reported that the address is a private residence but not a secure location for leaving the package. Additionally, there was no response to phone calls or text messages, and after attempting to reach four neighbors, no alternative solution was found.
Following this, **************** addressed customer's concerns, and as agreed during the live chat on March *, *0*5, a full-price store credit was issued.
Bloomex
Customer Answer
Date: 05/03/2025

Complaint: ********

I am rejecting this response because:

The neighborhood is safe, and the flowers could easily have been left on the doorstep. No neighbours were contacted and only one phone call was made, whilst the recipient was in the bathroom. We tried calling your driver ** times, no response and when finally responded, not very friendly/helpful.
You mention a store credit has been applied, but I dont see anything on my account!
I would be happy to accept a refund back to my original payment method (Mastercard).
Sincerely,

***** *****
Business Response
Date: 06/03/2025
We regret to hear that the services didnt meet customer's expectations.
Wed like to clarify the situation to ensure there are no misunderstandings.
Our driver did attempt the delivery and made a call upon arrival. However, as the recipient was unavailable at that moment, the delivery could not be completed. Given the circumstances, our driver was unable to wait indefinitely, especially on February 14th, which is one of the busiest days of the year for the floral industry. We appreciate their efforts in making the attempt despite the high volume of deliveries.
Regarding customer's multiple calls to the driver, we kindly remind that constant distractions can pose safety concerns for our team while they are on the road. We understand the frustration, but our policies are in place to ensure fairness and efficiency in handling such situations.
At this stage, we are unable to issue a refund. However, we are happy to offer a resend or a full-price store credit. If customer is unable to locate the credit, credit was issued under customer's email address and can be accessed upon inserting email address into a coupon code field for the new order.
Best regards,
Bloomex
Customer Answer
Date: 09/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Business Response
Date: 10/03/2025
Please ask the customer to specify exactly which option is satisfactory for them so we can proceed accordingly.
Thank you.
Best regards,
Bloomex
Initial Complaint
Date:27/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bait and switch, scam company.Ordered a deluxe version of a bouquet (photo included). They send us completely different (much cheaper) flowers that were bruised and crushed.I called requesting a refund, and they told me to email them. The email address I was given bounced back. Now I'm seeing other reviews online (and even a Marketplace feature on *******) showing that this is how they operate. They advertise a certain type and quality of bouquet, and deliver something far inferior, while refusing refunds. We threw out the bouquet and had to pay another vendor for a last minute replacement, as giving the bouquet that Bloomex delivered would have been an insult to the recipient and an embarrassment for us.
Business Response
Date: 28/02/2025
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 28/02/2025

Complaint: ********

I am rejecting this response because:
1. The email address I was given on the phone was not accurate, and my email bounced back as rejected
2. I already had to pay another vendor to provide a replacement bouquet for the occasion and now the occasion is past. It is too late for a replacement from Bloomex.
3. Since I am now aware that your business has a strong history of bait and switch marketing, sending out poor quality, cheap flowers instead of the quality of bouquets depicted on your website, I do not want a store credit. I will not trust your business again to provide the quality of product that you advertise on your website.
You advertise high quality bouquets.
You replace the high quality flowers with old, crushed, cheap filler flowers and refuse refunds.
This is dishonest and predatory.

Sincerely,

******** ******-*******
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Bloomex offer floral services and deliver fresh flowers. However, substitution and quality concerns may appear due to the perishable nature of our products. We would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 04/03/2025

Complaint: ********

I am rejecting this response because:
Once again, the occasion is past. We already had to purchase a replacement with another vendor. We have no purpose for an additional replacement or store credit, as the occasional is past, and we will not be trusting your company with future orders now that we know you have a reputation for not delivering the quality that you advertise.

Sincerely,

******** ******-*******
Initial Complaint
Date:24/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February **, 2025, I placed an order with Bloomex for * dozen red long stem roses and a truffle box with a card to be delivered before * pm that day as it is a business address. Total cost $******. I called 3 times on that day to follow up on the order to ensure it would be delivered before * pm. It was not. At **** pm called Bloomex and informed no delivery and I dont want a re-delivery as Valentines Day was only on February **. I want a refund. I had also received SMS from Bloomex that the delivery driver picked up the order at **** pm, therefore delivery before * pm was never possible. I called several times thereafter and was informed management would be in touch but nothing. On February **, I called again and was informed that my order was delivered on February ** and I was sent email confirmation of proof of delivery. Bloomed sent me fraudulent photo of a box behind some random white background. It was clearly fake and not even a picture of my actual order. I informed them they were lying as I had SMS and emails from Bloomex stating the order was in transit as of February **, so how can they claim it was delivered. They are lying and trying to cover their tracks. When I asked to speak to a supervisor or manager the *** hung up on me. I have emailed ******* several times asking for my refund and I have emailed them all the proof of their non-delivery, lies and fraudulent actions. They keep insisting that its store credit or a re-delivery. I have informed them that I will not do business with fraudulent companies. I want my full refund as they never delivered my order as purchased or requested.
Business Response
Date: 28/02/2025
We regret to hear that the services didn't meet customer's expectations.
The customer requested delivery before * PM; however, Bloomex does not guarantee specific delivery times, especially during peak holidays like Valentines Day. While the order is not eligible for a refund, customer satisfaction remains our priority. We are happy to offer a free replacement, a gift basket of equal value, or store credit for future use. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 28/02/2025

Complaint: ********

I am rejecting this response because:
Bloomex has never advised that delivery is not guaranteed before * pm. The order confirmation specifically requests delivery before * pm on Feb **. I contacted Bloomex three (3) times via phone on Feb ** to confirm delivery will occur before * pm as the delivery address is a business address. I was assured that the delivery would be before * pm. On Feb **, I received SMS from Bloomex that the delivery order was picked by driver ***** ***** at **** pm, there was never intent for to deliver before * pm. At **** pm, I again contacted Bloomex to ask for a refund as the order was not delivered, I was advised once the order was returned to the warehouse, management would be in contact re my refund. No contact from management regarding any refund. I followed up then Bloomex sent emailed me the order was delivered on February 14, 2025 and they sent me a photo of a box. Firstly, Bloomex actions are fraudulent as I have emails/SMS messages from Bloomex that contradicts delivery on Feb 14. I have SMS and emails which states the order was in transit on Feb 16. The photo as proof of delivery has no time stamp, or evidence of delivery. That is not the reception area at the real delivery address of the business. Further the photo is not of 3 dozen long stem red roses and a truffle box, which is my order. Then when I queried the photo, Bloomex informed me via email that the order was left outside the door. The photo they sent me is also not outside a door. Bloomex lied and have acted fraudulently in order to try to appease me. I have notified Bloomex on numerous occasions that I will not condone their fraudulent actions by taking store credit or a redelivery or any other substitutions which they will benefit from as they are a fraudulent company and a scam artist. I will only accept a full refund of the cost of the order which is $******.

Sincerely,

****** ********
Business Response
Date: 04/03/2025
We regret to hear that the services didn't meet customer's expectations.
Please note that our delivery policy outlines regular delivery windows, which can be found on our website. As a national service provider, we operate across the country; however, certain additional servicessuch as photo proof of deliveryare not available.
Our records indicate that the assigned driver reported the order as delivered. Given the exceptionally high volume of deliveries on Valentines Day 2025, it is possible that a system error led to an incorrect notification. We sincerely regret any confusion this may have caused.
That said, we want to assure customer that ********************** prioritizes customer satisfaction. Since customer has reported the order as undelivered, we are happy to arrange a reshipment to ensure customer receives the flowers. Please note that a refund is not an option in this case.
We appreciate customer's understanding and look forward to resolving this matter.
Best regards,
Bloomex
Customer Answer
Date: 04/03/2025

Complaint: ********

I am rejecting this response because:
Bloomex states "photo proof of delivery - are not available". However, Bloomex sent me a photo proof of delivery via email which was fake. Also, due to high volume of deliveries it is possible that system error led to incorrect notification. So is Bloomex stating that all the notifications I received with delivery in transit on Feb 16 via email and text is in error. I state there are too many discrepancies to claim as incorrect notification. Bloomex DOES NOT prioritize customer satisfaction as stated in its response as Bloomex would have not sent me fake photo of delivery or claim it was delivered at the front door when it was not. I am not stating these things based on phone conversations but on actual emails and evidence I have from Bloomex with many discrepancies and fraudulent actions. I have also read all the reviews and BBB complaints about Bloomex and there are too many similar situations my own. Bloomex is fraudulent and scammers and I will not accept anything but a FULL REFUND.

Sincerely,

****** ********
Initial Complaint
Date:18/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered supersize flowers from Bloomex on the **** of February for a total of $*****. I received the flowers on the **** of February but they were regular sized flowers. I contacted the company and initially they offered a store credit of the purchase price - $*****. I do not plan to shop at this store anymore and asked that they deliver the correct order or a refund to my payment method which they have refused.
Business Response
Date: 20/02/2025
We regret to hear that the services didnt meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We have reviewed the customer's order, and we confirm that the product received matches the correct size and composition as advertised. As such, there is no basis for a refund.
Please note that slight variations in appearance may occur, as Bloomex works with perishable items such as flowers. These natural differences are inherent to the industry and are acknowledged as part of our process.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:18/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Feb *** for a flower delivery on Feb ****. Nothing was delivered. The company refuses to send me a refund. They stole my money.
Business Response
Date: 20/02/2025
We regret to hear that the services didnt meet customer's expectations.
The customer's order was shipped via Purolator Courier, tracking number ************. According to the couriers report, the package was delivered to **** **** ********** *** ***, while the customer originally provided a different postal code: H8P 1B6.
Please note that Bloomex is not responsible for delays or non-deliveries caused by incomplete or incorrect address information provided at the time of ordering. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 20/02/2025

Complaint: ********

I am rejecting this response because:
I personally went to visit my mother several days after the requested delivery and she had in fact not received anything. The address provided is for a hospital, where she resides, and a room number was provided with specific instructions on where to deliver inside the building. So if the courier says the package was delivered to the address of the hospital, then perhaps they handed the flowers to the security guard at the entrance? But they were not delivered and therefore Bloomex should issue a refund. Bloomex has stolen my money and this is fraud. Period.

Sincerely,

******** *******
Business Response
Date: 21/02/2025
We regret to hear that the services didnt meet customer's expectations.
We understand customer's concerns regarding the delivery. Please note that couriers are not permitted to walk around hospital, and our service is limited to delivering to the designated shipping dock of the facility. While we acknowledge the instructions provided, Bloomex cannot guarantee specialized delivery requests beyond our standard service.

Additionally, we see that customer have already filed a chargeback and received a refund.
Regards,
Bloomex
Initial Complaint
Date:12/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sympathy floral arrangement for a grieving friend and Bloomex sent a *********** Day arrangement. It was extremely embarrassing and incredibly inappropriate for them to have sent that arrangement given the occasion. I wrote them immediately to advise them of my dissatisfaction with the order and after 8 days I still had not hear back from them. After contacting the main office, there were no apologies for not responding to my complaint. They individual I spoke with went on the tell me they were low on inventory so they decided to send what they had. I informed them the decision wasn't theirs to make and if they do not have the inventory on hand, the customer should decide whether or not they wish to go through with the order. They offered me a credit for the flowers alone which is pretty presumptions since I have no intention of using Bloomex ever again. The previous time that I ordered from Bloomex, I paid extra to have the order up-sized and the arrangement they sent was actually more scanty than the basic arrangement they advertised.
Business Response
Date: 13/02/2025
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 18/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please proceed with the gift basket.

Sincerely,

****** ********
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wrong flower arrangement arrived at the Funeral Home ***** Family in ********. Company made no attempt to inform me they couldn't provide the original Flower Arrangement.Several phone calls and emails were made requesting a refund for delivering the wrong flower arrangement (picture uploaded below). Spoke with a person named **** who took my order over the phone as well as the several calls I made to resolve my issue. I was guaranteed that manager would call me back **** by end of day *-Feb-2025. Did not remove a call back from anyone at Bloomed.
Business Response
Date: 13/02/2025
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 14/02/2025
I did not CANCEL my order as indicated by Bloomex response to the BBB.
My sister's funeral was on ** Jan 2025. Substitute flowers were delivered to ***** Family Funeral Home approximately ***** **********
Email from Bloomex stating UPDATE to my order was ********* 1 day after the funeral.
I would like to forward the emails from Bloomex. Is it possible to send them to BBB in a separate email to BBB?
The passing of my sister was unexpected. The original Heart Wreath flowers I ordered was to express how deeply she was loved and how are hearts are heavy. The flowers ordered were in her favorite colors.
For the above reasons and unsatisfactory communications with Bloomex are my reason for requesting a full refund. The company did not provide the original product.

Business Response
Date: 14/02/2025
We regret to hear that the services didn't meet customer's expectations.
The customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
We understand your concerns regarding the substitutions and the arrangements you received for a funeral occasion. As per our policy, substitutions may occur due to availability, and while every effort is made to maintain the integrity of the design, some variations are sometimes unavoidable. We regret any inconvenience caused, but all items were delivered as closely as possible to your order specifications within these guidelines.
Replacement order or a store credit offer still stands.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 21/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
I would like to add that I am not happy with this decision as I did not cancel the order.

Sincerely,

********* *******
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction : January ****, 2025 Order Total: $***** Ordered same day delivery with $***** extra charge for expedited shipping. Got 10 frozen green tulips instead. They sent the tulips on purpose so the unsuspected receiver ( they were a gift) will accept them and they can implement the " no refunds once order shipped and successfully delivered policy" I tried to work with them through * days once they offered resending it and they finally admitted they simply don't have flowers but still refused to offer a refund. Below is my entire frustrating interaction with them that included over ** calls and multiple unanswered emails. * ******************* I put in an order for "Peaceful Clouds in ***** Jar for a birthday. I put in the order with expedited same day shipping of $***** for a total of $**. Visited the person and found out that Bloomex had decided to take a a substitution option of ** frozen green tulips * called to inform of the mistake . After I sent pictures of the substitution. I was met with our policy is that once an order is sent and accepted it cannot be refunded ".I asked to be connected with a manager and was told that they dont have an extension but a ticket was submitted for me to receive a call the next day. * Sat, Feb 1st, 2025 no call from management. I called again Maam you have 2 options 1. Resend or 2. Store Credit. I accepted option 1 of a resend after a call with ******. It was a resend with a free upgrade and 2 Lindt chocolates AS SOON AS POSSIBLE that would arrive Sunday the latest * Sun, Feb 2nd, 2025 no flowers , no calls , no emails. I called end of day and was told, it was the weekend so no stock but Monday Feb 3rd, 2025 for sure. *Mon, Feb 3rd, 2025 no flowers, no calls, no emails. I called, hostile screaming lies " flowers by **.m hang up the phone. *Tues, Feb 4th, 2025 no flowers, no call finally get this email at **** a.m that admitted they will not send me flowers, and no refund.
Business Response
Date: 07/02/2025
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:05/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers for my friend who was admitted to ********************************** on January **, 2025. The hospital reception gave me a slip of paper with delivery address and instruction to not put the room number, only the floor (11th floor in this case). I followed the instruction, but the driver did not. He went to the **** floor after business hours and tried to deliver the flowers, but it is a locked unit for brain injury. He said he could not deliver the flowers and they were returned. I was charged $82.46. I wanted a refund but they only offered a store credit. I don't want a store credit because I don't want to order from this company again. They would not make an exception even though the non-delivery was their fault.
Business Response
Date: 07/02/2025
The reception stated that the patient is not here
No room number Mentioned only floor number mentioned
Tried calling the customer but got no reply .
We regret to hear that the services didnt meet customer's expectations.
We attempted to deliver an order for ****** Nead at the originally requested address. Turns out there was no room number mentioned as well as receptionist stated that the patient is not there. No response to a phone call from a driver to ************.
We sent an email at ******************************** with the request to arrange a resend. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Initial Complaint
Date:03/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January ** 2025, I was having difficulty placing an order online, a sales *** quickly called and took my order. The order was $***** for flowers to be delivered on February 1, 2025. I received an order number with confirmation about my order On February * at * am I received a call from the *** saying the flowers couldnt be delivered on February 1 since its not in their next day delivery area, something that he didnt mention when I placed the order. He asked if Tuesday February 4 would be ok. I said no and asked my money to be refunded Later that afternoon I received an email from Bloomex saying they confirmed the order change which I had not agreed to. I was informed that if I wanted to cancel I had to do so in writing which I did. Later that same day bloomex emailed me that they have a no refund policy for cancellation unless I cancelled 1 hour after placing the order. At that point I tried calling the sales ***, but that number had been disconnected. I sent them this email Dear Bloomex Lets be clear, I did not request that my original order be changed! You decided to change the order without my consent!When I placed the order with one of your sales *** he didnt notify me about your cancellation policy. He did not tell me that they only deliver to the address I requested until Tuesday. Just the opposite. He confirmed that it would be delivered on Saturday February 1. You notified me, on February 1that you are changing the original delivery date. How am I supposed to cancel an hour after ordering if you dont notify me about the change until 12 hours later. Also I tried to phone the agent that took the order but that phone number ********** Is no longer in service. Something is not right here and its not on my end. If you post that charge or dont refund the payment I will put in a formal dispute with the bank. What a terrible terrible experience from your company!!To this date no response from the company!!!!
Business Response
Date: 04/02/2025
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
Receipt #****-****

Refunded
C$*****

Date issued
Feb *, 2025, ******* AM

Refunded to
Mastercard - ****
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Customer Answer
Date: 04/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********

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