Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bloomex has 24 locations, listed below.

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  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

• 

  Bloomex

  7532 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was ordered May * for delivery May **, which the website indicated was available. Product did not arrive on time. When it did not, requested cancellation and refund but received no response. Product arrived May **, long after the date required. Product that arrived was also not what was ordered. Attached photos show what was ordered and what was received. Have requested refund again but received no reply. This does not appear to be a reputable company.

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 22/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As suggested, please send a gift basket to the receiver's address (************************************************************) and confirm when delivered. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:14/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered mother Day flowers on May ****, and paid extra for them to be delivered the next day, May ****. The website says that worst case scenario, they will be delivered two days late. They did not arrive.Customer service **** told me they couldn't track the order, but it would arrive by the end of the day on May ****, so they will not refund me, as they are on the way.The order still did not arrive. I called back, and they told me they would give me a refund. And that I would get a confirmation email.They never emailed me. So I called back, and they said the refund is pending, and I'll have to wait ********************************************* the refund has been issued and I have to wait three to five business days for it to get into my account. I called again, asking for the email to confirm this. Then I was told the refund hasnt been approved. I then received an automated text message stating the refund HAS been issued. Called back and they told me it wasn't. I'm starting to think this business is a scam. If you look at reviews, almost all customers have rated them one star and they either dont get their order, or what they specifically ordered doesn't show up, and instead they get a couple wilted, dead flowers.I want my money back. I paid $****** for an order that never arrived and a headache dealing with terrible customer service. Order number *******

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $****** to the original form of payment used for the purchase.
  Refund from Bloomex Inc
  
  Receipt #****-****
  
  
  
  Refunded
  C$******
  
  Date issued
  May *** ***** ******* PM
  
  Refunded to
  Visa - ****
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:14/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers for Mothers Day. They charged extra for delivery due to the amount of orders. The flowers have still not been received, now May **, 2025. Several call attempts have been made and every agent gave us a different excuse. One even hung up on us. We asked for a refund and have not been helped yet. They also said they have been emailing me but I havent gotten an email in my inbox or junk box from them. Not even a confirmation email but they charged me.

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Per order history, order has been successfully delivered on May 14th, a first closest delivery date to what our customer wanted it to be delivered on. We apologize for adjusting the delivery date, that was a necessary action to take due to low stock on the location. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 21/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The business charged extra for the flowers to be delivered during Mothers Day weekend. They were not delivered until Wednesday and they also were not as pictured. They looked like a cheap grocery store bundle. During the multiple follow up calls trying to find out why they had not been delivered (which they gave a different excuse every time) they said that they did not have the product available but advertised it and accepted the payment when they apparently could not fulfil as described. I have zero intentions of being a repeat customer and do not want a store credit. Not to mention they were supposed to provide a $***** credit with every order which they also did not fulfil. After our poor service we looked into the company and they have an enormous amount of unhappy customers from Mothers Day weekend alone. In the screen shots youll see the advertised product and credit versus what we received 3 days later than what the paid extra for. 

  
  Sincerely,
  
  *****-*** ******

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. The flowers were delivered on Wednesday, at *****, with a slight delay due to the stock shortage. However, such delays typically do not impact the freshness of the flowers. Attached is a photo of the bouquet prepared for this delivery, taken at ***** on the same day, just before dispatch. Since we did not receive a photo from the customer within 24 hours of delivery, we are unable to assess the condition upon arrival. That said, even if the transit time had any effect, the flowers can still revive with fresh cold water and trimmed stems.

  At Bloomex, customer satisfaction is our top priority. To make up for the inconvenience, we would be happy to offer a replacement order at no cost. Alternatively, we can provide a gift basket of equal value or issue a store credit that can be used at the customers convenience.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 26/05/2025

   
  Complaint: ********
  
  I am rejecting this response because: I already explained that I will not be using this business again. 
  
  Sincerely,
  
  *****-*** ******

• Initial Complaint

  Date:13/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May *, 2025, I placed an order on ********** for the Supersize Violet ****** Bouquet, intended as a meaningful Mothers Day gift. The bouquet was described as a lavender-themed arrangement featuring elegant roses, chrysanthemums, carnations, and filler, artfully presented in a festive Happy Mothers Day ceramic mug. The mug was meant to be a reusable keepsakepart of what made the gift feel special and thoughtful.The total cost was $*****, ($***** for the flowers, $**** for a card, plus taxes/shipping). When the bouquet arrived on May 11, the disappointment was immediate: there was no mug, no roses, and the flowers were not violetmy mothers favorite color. I contacted customer service that same day and was directed to send an email to ************************************** with the assurance Id receive a response within 24 hours. I waitedbut no reply came. Wanting to be courteous, I gave them an extra day before following up via live chat on Tuesday. The first ***** I connected with was unable to locate my order and ended the chat abruptly without explanation or follow-up.I opened another chat and was connected to *****, who greeted me, apologized for the delay due to high chat volume, and reviewed the photos I had provided. She concluded that the arrangement was "aligned with their policy and item description," and she cited common disclaimers about flower substitutions, color variation from monitors, and changes during transit. She offered an in-store credit as a form of resolution. I explained that an in-store credit was not acceptable. I asked either for a refund or for the missing items to be sent to my mother. Rather than responding, ***** ended the chat, just like the previous *****.This experience has been incredibly frustrating. The bouquet I ordered was not what was delivered. More importantly, the customer service was dismissive, evasive, and unprofessional, ending chats rather than resolving concerns.

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

  Hello, 

   

  Although this is definitely not a satisfactory answer, I am willing to accept a replacement order to be sent to my mom.  I am not sure how to converse with Bloomex about what this will entail and how/when to ship it. 

   

  Thank you 

  Customer Answer

  Date: 21/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:13/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a beautiful bouquet of flowers for Mothers Day. It was delivered two days late, and the recipient received a sad excuse of a bouquet of only tulips. I paid for an arrangement, not a small bundle of tulips. The tulips arrived half dead and wilted because they sat in a Purolator truck for two days, and this obviously defeated the whole purpose of Mothers Day flowers. What we received was NOT worth the $** we paid. Bloomex will not issue us a full refund, only store credit, but I will NEVER be purchasing from them again. I would like a full refund for the pitiful product that my mother received.

  Business Response

  Date: 20/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ***, 2025 - Order placed with Bloomex for Mother's Day "Enchanted Cottage" Supersized Total ****!! Worst customer service EVER. Ordered a beautiful supersized bouquet (or so I thought) with all the flowers my mother loves. My mother sent me a picture and it was NOTHING like what I ordered. Not a single flower matched what was listed in the bouquet. It was a very cheap looking bouquet and small (paid extra to supersize). Also paid for a balloon that was completely deflated when delivered. They also didn't follow the delivery instructions listed and delivered it to the apartment upstairs. Luckily the nice lady upstairs brought them to her.When I tried to contact customer service, if they responded at all it was with a copy and paste message each time saying. "Thank you for choosing us for your order. Regrettably, our florist faced a temporary shortage of the requested flowers while preparing your arrangement. Despite our efforts to engage partnered florists, their higher prices and unavailability of our special offerings led us to substitute the flowers to ensure a timely delivery. To address this issue, we'd like to issue with an in-store credit for future purchases. Please note that your business matters to us and were excited to improve your future ordering experience. Once again, our apologies for the inconvenience. Best regards, Bloomex"And then I was ignored. Tried contacting them again 3 more times with the same outcome! I said, If the florist cannot access the flowers that were ordered, they should inform the customer so THEY can make an informed decision on if they want to proceed with the order. Nothing...no text, no email and no call. This is a total scam.... they trick you into thinking you are buying something beautiful and just replace it with a cheap grocery store bouquet in hopes that you will not find out as the sender. I'm truly embarrassed that it looks like I sent my mother the cheapest flowers you can get.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution of either a replacement bouquet or gift basket is satisfactory to me and accept their apology.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May *** I ordered sympathy flowers online to be delivered the next day (Friday). I called Friday and they assured me it would be delivered (it was not). I called Saturday and they opened a ticket and assured me it would be there end of day Saturday. It is now Monday, the funeral has passed and the flowers have not arrived. I've tried calling the number for ********** (the website) and I get stuck in a loop, sent to Bloomex customer care or hung up on (I have tried calling over 8 times today with no success). This to me is unacceptable and unprofessional.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didnt meet customer's expectations.

  Please note that the customer placed an order for products that were temporarily out of stock at the time of purchase.
  We are now able to fulfill the order and have scheduled delivery for this week, by Friday, May **, 2025.

  We will wait for the customer's decision. We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: the flowers were supposed to be delivered the next day for a funeral service. Despite my repeated attempts to call and assurances that it would be delivered within 2-3 days it has not shown up. It would be insuliting and triggering for the family to have an arrangement show up now.

  Thank you 

  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we will issue a refund in the amount of $****** to the original form of payment used for the purchase.
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex
  
  
  

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** dollars for a mother's Day bouquet. I opted for the supersize version which was the most expensive:***************************************************************************************** order was delivered on the wrong day and the bouquet looked completely different than what I had ordered. The value of what was delivered did not look close to being worth $*****. I asked for a full refund via email and they sent me a link for a $20.00 gift certificate.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I would like a refund please. 

  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had. The product received reflects the full value of the item priced at $*****. The remaining balance of the order total $***** stands for delivery fees and applicable taxes. As the order was confirmed, prepared, and dispatched for delivery, we are unable to process a refund.
  To ensure timely arrival and avoid potential delays experienced with other deliveries in the area, the order was delivered one day earlier than scheduled.

  At Bloomex, customer satisfaction is our top priority. To make up for the inconvenience, we would be happy to offer a replacement order at no cost. Alternatively, we can provide a gift basket of equal value or issue a store credit that can be used at the customers convenience.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date may *** they have hundreds of bouquets to choose from however from what I've read just now they never get it right this is not only misleading however false advertising because people are paying for beautiful bouquets that don't exist I ordered a purple bouquet with a vase a card and a balloon that says I love you for my mom ****** for Mother's Day and it showed up to her with a deflated balloon with two ***** bears in Love on it orange yellow and green flowers when they were supposed to be a purple shade bunch. This is unacceptable and humiliating there was no attempt to contact me the customer as to say if there was any need to swap out or if the bouquet was sold out or what not. I tried to contact this company through online chat and by calling their 1888 number and the call was disconnected twice and the chat I'm still waiting for an answer * hours ago and I haven't actually chatted to anyone it was my initial inquiry. These flowers were delivered in ***************** ******* because I live in ******* I want the proper bouquet of flowers delivered immediately as well as the proper balloon or my money back these were for Mother's Day horrible thing to do to a customer

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated substitution of flowers and poor quality. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Of your false advertisement of your images online then sending completely different flowers, an deflated balloon. Thus company should be shut down or reevaluated on how it runs. I want my money back. This is unacceptable and embarrassing 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 26/05/2025

  We regret to hear that the services didn't meet customer's expectations.
  The customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
  We understand your concerns regarding the substitutions and the arrangements you received. As per our policy, substitutions may occur due to availability, and while every effort is made to maintain the integrity of the design, some variations are sometimes unavoidable. We regret any inconvenience caused, but all items were delivered as closely as possible to your order specifications within these guidelines.
  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 31/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. You had also mentioned you would throw in a free snack basket I would like both the snack basket, balloon, flower bouquet delivered to the original recipient. Also, the bouquet was not even the same flower or colour at all so please do not say that it was even close as it in fact doesn't even follow your policy.  If I may make a suggestion,  do better. Your running a business and don't even know inventory levels however you still decide to send out orders without even contacting the person in regards to any changes. Also, maybe shorten your selection list online. As I've read over the many unsatisfied reviews, this seems to be a trend with bloomex. Sometimes less of a selection is actually more. Take a daily inventory of flower selections at the very least and maybe mark the ones you don't have online as 'sold out'. I'm a marketing major and your policy becomes void when the advertising is false. People spend their hard working money on stuff and I find it very cruel to do this to your customers.

  
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to express my profound disappointment with the flowers that were delivered, a day early I might add, to my mother for Mother's Day. I even was charged an additional fee to have these flowers delivered on Mother's Day.I paid for a premium bouquet. As you can see by the pictures attached from what she received today, this is nowhere close to what I paid for and ordered. Nor does it even anywhere closely resemble what was photographed on the website.. The flowers are wilting, they are brown, petals are falling off and the whole bouquet is a profound disappointment. Let's also point out how much smaller it is than the one that is on the website as ******* you can also clearly see from my order, I paid for them to be delivered tomorrow, and they arrived a day early. This is in no way acceptable. I reached out to the company asking for a full refund. They said it was my responsibility to keep the flowers fresh, when they came welting and brown. My mother hadn't had the order for a half an hour before I saw pictures of how poorly they looked.They said because it had been delivered they can't offer a refund. They can offer me a $** credit to my account. That does nothing. I will never order from this company again I paid EXTRA to have the flowers delivered on Mother's Day. They came a day early.I told the company that I wanted a full refund returned to my credit card. **************** is brutal to deal with. It's complete fraud. The photo that you order should show up looking relatively similar. I understand substitutions, but this is just complete bait and . You pay exorbitantly high prices for one bouquet and they switch it out with something small and cheap.

  Business Response

  Date: 19/05/2025

  We regret to hear that the services didnt meet customer's expectations.

  Please note that the customer placed an order with a product cost of $*****. Additional charges such as delivery, service fees, and taxes brought the total order value to $*****. The product delivered was fulfilled at the full product value of $*****.
  As per our policy, we are unable to issue refunds for orders that have been confirmed, prepared, or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex