Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bloomex has 24 locations, listed below.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex

  15324 - 116th Avenue Edmonton, AB T5M 3Z6

• 

  Bloomex

  6431 60 St Beaumont, AB T4X 0J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* July 17th 2022 12:48pm Place order for flowers to be delivered on July 19th. Order including taxes/delivery was $75.12 1:30pm called customer service to cancel order as I was informed the hospital was not accepting flower deliveries. *** interrogated on the reason for the cancellation and despite my request refused a refund. I reminded him I was within the hour cancellation and was still refused. I was told I could hold the order and deliver to that person when they were out of the hospital (this did not work for me). I was then offered a partial credit which I refused. 1:43pm phoned again to try another rep. *** again refused the refund despite still being within the hour. At this time I was offered a full credit of $75.12 which I accepted July 18 2022 I received an email stating I received the credit. Although I didnt read the email in full until days later. This email states multiple restrictions for the credit:Only avail for Tues-Thurs delivery Only available for one time use Cannot be applied to taxes or delivery I would never had accepted a credit knowing I could not use my money when and how I chose on their site.July 24,2022 Went to use the credit for a different order, and was informed of the restrictions and that I should use it for a more expensive order. I requested the credit be allowed to apply for the entire order I was trying to place $71 including taxes and delivery but was refused. I was told because the credit was processed nothing could be done.You cant process it and then communicate restrictions. I again requested a refund as I had not received the product/service and they had received money.I was told a manager would contact me.July 26,2022 received email stating refunds could only be offered within an hour of payment and that a credit had be issued already I adhered to the policy of cancellation within an hour of purchase, they need to stand by it and issue the refund

  Business Response

  Date: 01/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We apologise customer's request was not processed. It will be our pleasure to resend the order to a new address as soon as possible.

  As customer's satisfaction is our top priority, we can either issue a full refund back to the original payment method used. Alternatively we can proceed with the delivery at the closest available date. 
  Thank you, Bloomex
  

  
  

  Customer Answer

  Date: 02/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that should the business refund my order in full to my original method of payment I will find the resolution satisfactory to me.
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:21/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a large, long-stem, flower arrangement with a vase from this company's website. The order was for a very specific product that included long-stem flowers that were white in a clear vase (picture included). I paid extra to "supersize" the flower arrangement. Also paid extra for a glass clear *****. Total was around $160 dollars worth of flowers.We received a small hand-held bouquet, with entirely wrong colour, style, size, height, and a vase that was entirely different than the picture.I tried contacting customer service who refused to resolve the issue. They also refused put me in touch with a manager. Someone calling himself "***** Space" contacted me to indicate that he is a manager but instead of offering a replacement or refund, asked me for *more* money... basically saying that I had to put in another order, pay for it, then would receive $40 credit but refused to send flowers that at least somewhat resembled anything like the one I thought I was ordering. He seemed to think that their "company policy" is to routinely provide vastly different product was entirely acceptable.No resolution was every provided. "***** Space" refused to provide any replacement for the event that was taking place the next day. I had to go to another company to get the flower arrangement for the event.

  Business Response

  Date: 01/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

• Initial Complaint

  Date:15/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed online on bloomex.** on 07/15/2022 from ***************** Total was $68.36 CAD Total charged $68.36 USD There was no conversion applied and customer service was contacted. They said that on the website it states that orders placed outside of ****** will be charged in USD so therefore no refund will be issued for the difference. This is not clear on their website and it is extremely misleading and makes no sense.

  Business Response

  Date: 21/07/2022

  We regret to hear that the services didnt meet customer's expectations. 
  As per our policy: 

  Orders placed outside of ******:
  Orders placed outside of ****** or with an international credit card for delivery to ****** will be charged in USD. Provincial taxes of destination will apply.

   

  As customer's satisfaction is our top priority, we have issued a currency difference refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.

  
  Thank you, **********************

• Initial Complaint

  Date:15/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2022, I ordered the Simply Sweet bouquet (deluxe size with glass vase & card add-on) to be sent on July 9th for my mother's birthday. When it arrived, it looked nothing like what I had ordered (see ******** 4 pictures).
  
  I emailed Bloomex on July 9th asking if I got sent the wrong order and I detailed what was wrong, including the wrong types of flowers, the wrong colour scheme, and the wrong vase. They replied on July 10th saying, "Our florist informed us that they ran out of stock of requested flowers...We tried to send your order with partnered florists but their prices are higher and they do not carry our specials...Upon having reviewed the pictures sent to us we were able to determine that the arrangement you received was in accordance with our policy."
  
  I wrote back saying that I felt their substitutions were careless and not well thought-out, specifically:
  
  - If the clear glass vase with hexagonal opening was out of stock, then an appropriate substitution would have been another type of clear glass vase, not the purple vase that was sent to me.
  - If pink asiatic lilies were not available, then the florist could have tried to substitute it with another flower that was of a similar type, size, or colour, not send me orange roses instead which threw off the colour scheme that I had wanted.
  - Instead of sprigs of small pink flowers to fill in the spaces in between the larger flowers, it got substituted with large fronds of leaves which made the bouquet seem messy.
  
  I said I would consider these resolutions: 1) send me the bouquet that I ordered in the correct vase, 2) a full refund, or 3) send me their substitution policy and if I found it satisfactory, issue me store credit.
  
  After four more email exchanges, Bloomex offered me $20 store credit, which is far short of the $76.34 that I paid. At this point, I do not believe Bloomex values its customers and do not want to do any further business with them. I am requesting a full refund.

  Business Response

  Date: 18/07/2022

  We regret to hear that the services didn’t meet customer's expectations. 
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 18/07/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, before I make a decision on whether to accept a replacement bouquet or the gift basket as the alternative, can Bloomex specify what they will be sending me.

  1. If I select the replacement bouquet, will they send me the arrangement that I originally ordered (deluxe size Simply Sweet in a glass vase with hexagonal opening) or will they be sending me a replacement bouquet of their choice?

  2. If I select the gift basket option, are they going to send me a basket of their choice, or can I choose one?

  Thank you for your assistance in resolving this matter!

  
  Sincerely,
  
  
  
  **** ***** ***

• Initial Complaint

  Date:14/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on July 7th, 2022, of flowers, balloons, a teddy **** with chocolates and a vase. I accidentally ordered 2 bouquet of flowers. ( order # ********)I called Bloomex to cancel the order within 5 minutes of placing it because i ordered 2 bouquets of flowers. My order was put on hold and was to be reviewed. They emailed me back the following day stating they couldn't deliver the balloons because they need to use a courier, as the location was not in their delivery route. The emails, live chat and phone calls went on for now, 6 days with the only solution being i receive store credit. As per their policy I wasn't reimbursed. The order had yet to be filled and therefore could have been canceled. I have the store credit in my account but want a full refund.

  Business Response

  Date: 21/07/2022

  We regret to hear that the services didnt meet customer's expectations. 

  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.
  Thank you, **********************