Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bloomex has 24 locations, listed below.

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  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex

  15324 - 116th Avenue Edmonton, AB T5M 3Z6

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  Bloomex

  6431 60 St Beaumont, AB T4X 0J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Bloomex Florist and they were to deliver flowers to my wife for our anniversary on Sept 27th. The driver couldn't find our apartment. I saw him outside our place. He dialed my wife, let it ring once and left. He then ignored my attempt to call him back until an hour and a half later. He picked up the phone and spoke very rudely to me while on speaker phone with my wife and kids. "What!?! I went home! I am done! Stop calling me!" I gave them one more chance to try a delivery the following day, but the company does not have a way for paid customers to reach customer support - they only want to talk to sales leads. They refused to correct my address over the phone and referred me to their online chat. I chatted for 40 minutes. The person I chatted with told me he was dealing with 4 customers at a time. Two hours later and I still had no resolution. So I told them I would rather just cancel. I didn't want that rude delivery driver coming to my home anyway. And our anniversary was over, I spent two hours trying to solve the issue by phone and chat. The next day, I received an email. They refused to ***** a refund and told me I should accept a gift voucher instead. I would do a chargeback, but unfortunately I used my **** debit card. I would like my refund processed immediately. Thank you!****

  Business Response

  Date: 04/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
   As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.
  Thank you, Bloomex
  
  

• Initial Complaint

  Date:21/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order #******* on Sept 15 to be delivered to a funeral home in **********************************************, paid $102.78 ( $19.98 premium shipping to ensure it got there on time) for the wake on Saturday Sept 17. We travelled 3 1/2 hours to the funeral home ******** Funeral Home, *********************************, ************, from *******, only to discover our arrangement was never delivered. Contacted them through their online "chat", was told it would be resolved, pending P.O.D. (which never happened) Have been trying to get a refund for four days now, keep getting the "run around", even tried emailing corporate home office, ... no response back. I just want my money back, PERIOD.

  Business Response

  Date: 26/09/2022

  We regret to hear that the services didnt meet customer's expectations. 
  According to ht information of file, the order was attempted for the delivery to the funeral home in the morning however the funeral home has been closed at that time. Further to this customer agreed on having the order re-delivered to the alternative address. Regards, Bloomex 

• Initial Complaint

  Date:30/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, this is the email that I sent to bloomex with regards to getting my order wrong.Hi, I do not wish to receive a complementary store credit unless it is 2/3 of what I paid. I paid for 36 roses and only got 12 with is 1/3 of my order. ******* birthday has already past and it will be pointless sending the other 24 roses now. I have bought numerous times from bloomex and never had this issue before. I showed her what I ordered for her for her birthday and she was disappointed and said I should ask back for my money; which I am doing now. Please refund me 2/3 of my money. I know you give refunds because I saw on the better business bureau web site all the complains. I do not want to file a complaint so I am asking that I get refunded 2/3 of what I paid. Thank you.I ordered 36 long stem ******************* and upgraded to the deluxe package but what the recipient received was only 12 roses. Which is only 1/3 of my order. I ask for a refund of 2/3 of the money I spent since only 1/3 of the order was delivered but they are refusing to give it back to me.

  Business Response

  Date: 06/09/2022

  We regret to hear that the flowers didnt meet customer's expectations. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. As far as we see the customer has reached out to us and asked to a resend of the order. The resend has been Issued. 

  Bloomex 

  Customer Answer

  Date: 06/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:29/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers to be delivered to an address in the ********* valley prior to a wedding taking place on Saturday August 27, 2022 I paid extra for a next day delivery between the hours of 9am and 12am so as not to disrupt the wedding. I called Bloomex the morning of to confirm and also had online chat conversations and was reassured that the delivery would take place. At ****am i received an email that the delivery wouldn't be happening until the following Tuesday!I called Bloomex again and asked for a refund. They refused saying I didnt request one withoin the alloted time. Keep in mind I was reassured this delivery was happening numerous times and only found out otherwise 20 minutes before noon. I am offered a later date delivery with an upgrade for their mistake or a credit with Bloomex for an order at a later date. I want neither. The wedding is over and the companies negligence resulted and this Bloomex order number : ********

  Business Response

  Date: 30/08/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
  As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** *************** ****** *** * ******** ********** 
  Thank you, Bloomex
  
  

  Customer Answer

  Date: 30/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it is satisfactory 
  
  Sincerely,
  
  ***********************