Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers for my mother online for Mothers Day. Picked a specific type but a random order was given instead. When I contacted them for a refund since they delivered an item I never ordered- they refused and offered **** ***** * **** **** ** ** ******** **** **** ***** since this has happened in the past, and I would like a refund for an item I didnt order, choose or want. If the item I ordered wasnt available then someone should have contacted me to resolve this! Please see photos of what was ordered (tulips) vs what was received ******* ******* **** ** ********

  Business Response

  Date: 25/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, w* ***** **** ** ***** * *********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******* We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 25/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:23/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 20 spring tulip arrangement (red, yellow and purple tulips) to be delivered ** ** ****** *** *** ****. What she received was not what I ordered at all. The order was slightly crushed because it was * ********** ** mismatched flowers jammed into the box. The "bouquet" was majority purple mum's, two beige carnations, 2 stalks of Peruvian lilies and 4 red roses plus **** filler. One of the roses was damaged and the lilies have already started to ****. No card was with my delivery either and I never received the text notice of delivery. I immediately contacted Bloomex to express my disappointment. They required me to send in photos to check if the flowers meet their standards. According to them, the florist didn't have the required stock and the substituted flowers were acceptable. I ********** disagree. Firstly, Canada's Florist" should be able to find 20 tulips **** *** *********** ** ** ***** **** *** ******** ******* ** ****** *** ****, and secondly no way was the cost of the substituted flowers equal to what I paid. The only offer from Bloomex was a *** ****** ***** ** *********** *********. I want my money back.

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer * *********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 26/05/2023

  
  Complaint: ********
  
  I am rejecting this response because I do not want to receive more substandard products from this company and would like my money back. I have attached photos of the roses my mum received. This is what they look like only 3 days after delivery. The substituted flowers were of low quality/cheap or dying like these roses. The colours did not match the design of the arrangement of 20 tulips I originally ordered and instead seemed to be whatever flowers they had lying around. Please give me my money back* * ** ***** ** *** ********** **** *** ****** ******* **** ******* ******* *** rather than focusing on customer satisfaction. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 30/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to offer * *********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 30/05/2023

  
  Complaint: ********
  
  I am rejecting this response because as I had *previously* stated, I do not want MORE substandard products from this company.  Please, just give me my money back.  I am NOT interested in any other resolution than a refund.  The flowers weren't what I ordered, and then the ones that were sent died after 3 days. I have attached pictures previously in this thread.  * *** *********** ** *** ******* *** **** ** ** *** *** not at all impressed by how rude your customer service agents were on the phone.  I have ordered flowers many times before from reputable florists (*** *** **** * ******* ** ****** ** ***** **** **** ** *******) and understand the need to substitute but what you sent was not at all equal to what I ordered, both in terms of monetary value and quality of design. 

  BLOOMEX if you were truly committed to customer satisfaction and a company with honesty and integrity you would make this right by giving me my money back. 

  ** ** ****** ***** **** *** *** **** ****** **** ** ** *** ******** *** **** **** * ***** ** ******* ******** * **** *** ******** **** ******** *** ******** ***** **** * ** *** **** ******** **** *** ****** ** ***** *****  ****** ***  

  
  I am asking you to do the right thing here,
  
  *********************

• Initial Complaint

  Date:23/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my mother for mothers day, and when they were delivered they were not as pictured, I know substitutes happen but this was worse, the flowers died within 3 days, the company has been giving me the run around, and told me I need to look after the flowers or they will die. The customer service rep was rude, they will not refund the $87.17 that I spent. They did send *************** after I called customer service and requested a manager, that arrived with a broken vase, wilted and damaged flowers. I have never been so frustrated with a company and their customer service, I have provided photos to them and feel that this is a valid reason for a refund not store credit. The overall experience has been terrible with this company. I feel people need to know how this company operates and I am tired of no accountability for companies like this.

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send ** photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a
  replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:23/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these flowers days before mothers day that I paid for with a ******** credit card from a store I had purchased from many times in the past. The cost was ****** *** which seemed reasonable. When I then looked at the bill on my credit card it read ****** ***... I was totally confused so I reached out to the company saying why was I charged so much when the bill clearly says ****** **** They responded by saying it was charged in USD because I placed the order outside of ******. Yet my card was ********, I'm ********, the bill was in CAD, and on every email they sent they have a ******** flag in the corner. So Why the currency change?? I was not made aware. I then immediately told them to cancel my order days before it was meant to be delivered. As quick as they were to respond to my first inquiry they dragged they're feet on responding to this. Thus my email was never acknowledged, the order went through, and when my order was delivered the bouquet was only a quarter of what I had paid for. An *** bouquet was a fraction of what was promised. They then said we're so sorry but your order was delivered, we do not issue refunds, and we are allowed to take liberties to change or substitute arrangements to suit our needs. I have since emailed them back again and again and they have, every time, given me a callus response without reason.

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations. As per our policy:
  Orders placed outside of ******: ?Orders placed outside of ****** or with an international credit card for delivery to ****** will be charged in USD. Provincial taxes of destination will apply. Billing information of a customer stated *********, ********.

  As customer's satisfaction is our top priority, we have issued a currency difference refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in the customer's account.

  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** ***  *  ********

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer * *********** ***** **** ** ******. Alternatively, w* ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.

  Thank you,
  Bloomex

  Customer Answer

  Date: 24/05/2023

  Complaint: ********

  I am rejecting this response because:I used a ******** credit card, I canceled my order days before they were meant to be delivered, and what was delivered was only a fraction of what I ordered. 

  The only thing that will resolve this issue is a full refund. 

  Sincerely,***********************

  Business Response

  Date: 26/05/2023

  We regret to hear that the services didn't meet customer's expectations.

  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received didn't include anything on the composition issue. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to offer * *********** ***** **** ** ******* Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******

  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 28/05/2023

  
  Complaint:
  
  I am rejecting this response because:

  Yes the initial complaint was about the price difference and if you had addressed that in the beginning when I first complained I probably wouldnt be writing this letter. Its the fact that my cancelation was ignored, the flowers that were delivered were not what I ordered, and the fact you repeatedly try to silence and gloss over my complaints **** ********* **. Id like a full refund. I dont want store credit ** **** ******** *** *** ***** ** **** *** * ***** **** ** **** **** ******* **** ****** **** *** **** ***** **** *** ***** ******** ********** ** ** *****

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:18/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for Mother's Day delivery three days before expected delivery date. My order was confirmed. They were to be delivered Mother's Day. I paid for delivery. Mother's day came and by 7pm they had still not been delivered. I called. I was told a manager would call me. Nobody has ever called. I called Monday and was told the same thing. Was also told it was a "courier" problem. Tuesday, I was told the delivery location was too far, but then they were magically delivered late that day. I have called repeatedly to speak with someone about this experience, and ask for my money back. Nobody at Bloomex will ever let me speak to a manager. They "request" that a manager will call back, or emai. It has not happened and it has been 5 days. If you go on-line, this is a CONSISTENT complaint. ***** *** ***** ********** ***** ****** ***** *** ***** ******* ** **** **** ** ***** *** *** **** ******** **** ** ******** **** **** ********** ********* ******** ********** * **** ** ****** ** ** ******** **** ** *** *** * **** ****** ** ******** **** *** ****. I also want my money back, or at least a good portion. I don't want a "store credit" which has been mentioned. *** ***** * **** ** ******** **** ***** ****** ****** * **** **** ************ *********** *** * **** **** ** ****** ** ***** ********** **** ** ****** ************** **** *** ******* *** *** ** ********* ***** **. ** *** ***** ** ***** ******** ******* **** *** **** ******* ******* **** **** *** ******* * ***** If you question them too much, they will just hang up on you.

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  At the checkout delivery dates between ***** of May were blended. As per our policies: Orders will be delivered within the date range as specified and selected. We cannot commit to delivering your order on a specific date within a date range. On May 14th we sent an email about the delivery on upcoming Tuesday to ********************;at ****************** as it was an email mentioned in the billing info. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide a ******** *** ****** for the inconveniences caused to a customer. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Customer's order is currently with ******** ********, tracking ************* Per tracking, order has been successfully delivered on **** *** *** **** * ***** *** a first closest delivery date to what our customer wanted it to be delivered on. However, we would like to offer a r********** ***** **** ** ******. Alternatively, ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** *******
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 22/05/2023

  Complaint: ********
  I am rejecting this response because: Its untrue. Below addresses their response.
  There was no mention of blended anything. My delivery date of May 14 was confirmed by email.
  There was NO DATE RANGE. 
  I did not receive any email from Bloomex on May 14. I was NEVER, in fact, notified the order was compromised. I didnt get what I paid for. I want a FULL refund.
  Ive not asked for a cancellation.
  Clearly communication with Bloomex is poor. Theyve conflated past w/present &contradicted what theyve said. I dont want a replacement. I want a refund * * **** ** ****** ** *** ** ******* * * ***** **** *** ***** ************ *** **** ********** ******** **** ******* *** *** ******* **** ***************
  My concerns have not been addressed.
  * ******* **** **** ** ** ****** * ******** ******* *** ******** **** ** *** ******* *** ******** ** ****** * ***** **** *** **** ******** ** *** **** **** ******** ****** ** ****** * **** ** ************* **** **** ** **** ***** ****** **** **** **********   
  
  Thanks 
  *****

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Per tracking, order has been successfully delivered on a first closest delivery date to what our customer wanted it to be delivered on. However, we would like to offer * *********** ***** **** ** ******. Alternatively* ** ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 28/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  For some reason, my very specific requests have been completely ignored  

  they are, again:

  1) a refund because the service was NOT what I paid for and I was treated horribly  

  2) * ******** ******* ******* *** *********** ** ** ******  

  3) a conversation with someone in management at Bloomex  

  I would appreciate it if they would actually respond to exactly what I have been saying ******* ** ****** ** ***** **** *** ***** *** ***  I am not interested in more flowers.

  ******************************************

• Initial Complaint

  Date:18/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ** *** ****** *** **** **** * **** *** ******** the first order arrived 4 days late and in very poor condition.The second order was a day late when I asked it be cancelled, I was told I cannot be cancelled because it was in delivery.In fact it was not in delivery. It did not arrive for another 3 days and when it arrived it was in such poor condition the recipient did not accept the package. Now Bloomex is refusing to issue a refund.I have paid for services I have not received. ******* ** * ******** ******* *** ** *** ********* **** ** ***********

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  At the checkout delivery dates between ***** of May were blended. As per our policies: Orders will be delivered within the date range as specified and selected. We cannot commit to delivering your order on a specific date within a date range. On May 14th we sent an email about the delivery on upcoming Tuesday to *********************************** at ********************** as it was an email mentioned in the billing info. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide a delivery fee refund for the inconveniences caused to a customer. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Customer's order is currently with ********* ********* tracking ************ and was attempted for delivery at the requested address: ***************************************************************************
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:18/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase flowers for Mother's Day under order number ******* - *** **** ****, and paid an additional ****** for expedited shipping to ensure these would arrive on *** ***** ****. These have still not been delivered, after reaching out several times via chat I was told nothing other than they will deliver between 9 am and 5 pm each day after the 14th and they are not able to issue a refund. I called and spoke to a woman on the morning of May 17th and before I could even finish providing my number I was hung up on. They texted and emailed to tell me a tracer had been started to which I replied they are no longer wanted or needed, they then proceeded to text and email me another order confirmation and again, I advised them these are no longer wanted or needed.This is no longer needed or wanted, * ** *** ** ****** ***** ** * *** ** ** ** *** ******* ****** *** ******* ******* ** ****** ** ****** ***** ******* **** ** ******** ****

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** ***  *  ********
  
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:18/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, in *******, called bloomex to have flowers delivered to me in **************** for Mothers Day. After speaking with 3 people her order was received. I did not get the flowers. The next day after Mothers Day she received a text message advising her the flowers would not be delivered until ******** *** **, 2 days past Mothers Day. They advertise same day delivery so this is false advertising. She called them for a refund and they said they would not refund her. I called bloomex to no satisfaction. All I want is for my daughter to get a refund in the full amount of what she paid. P.s flowers were never received Best regards ********************* ***********, ****************.

  Business Response

  Date: 19/05/2023

  We're sorry to hear the services didn't meet the customer expectation.

  As per the data we did not hear from customer until now. In order to get proper explanation and speed up the resolution, we require order number, full name of a customer, emails of a customer and full delivery address to be provided.

  Thank you, Bloomex

• Initial Complaint

  Date:18/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of orchids on Mother's Day to be delivered that day. Excluding shipping I paid ****** for the orchid set with 35 blooms and added a supersized option that was to have even more blooms. I paid for shipping which resulted in a charge of ******** When the package arrived, I opened the box to receive 9 roses, the incorrect chocolates from what I ordered, a vase and teddy bear that were not the same as the ones present on the website and a card which they managed to get right. I was extremely frustrated and realized that they have a substitution policy that ******** implies that if they don't have what you request, rather than cancelling your order or calling you, they send you something of equal or greater value. This is highly frustrating, but I understand that I purchased it without reading the policy. However, I find it extremely difficult to believe that what I was sent was of equal or greater value. I received 9 roses (not even a dozen) instead of orchids which are naturally more expensive, contain more blooms per stem and I ordered the supersize option which should increase the value. When looking at their rose packages that cost a little less than the ****** I ordered, they contain more items than what I was given, and more flowers as well! Therefore, even if this is their policy they did not fulfill it in the slightest. They didn't even provide me with the flower food that the box recommends I give it, so that was also missing.I reached out to them ** *** ** * ***** ** *********** and they essentially stated the policy and offered me store credit. This is not something I want as I've had such a negative experience with them that I do not want to spend money with them again. I responded not too long after stating that they failed to fulfill that policy even if that is present and I did want a refund, they have not responded to me and so I am reaching out because I have nowhere else to go *** **** ********* ** * ******** *** *** ****** ****

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer * *********** ***** **** ** ******. Alternatively, w* ***** **** * **** ****** ** ***** ***** ** ***** * ***** ****** **** *** ******** *** *** ** *** **** ** *** ******. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 19/05/2023

  
  Complaint: ********

  You claim to send a replacement of equal or greater value, but as I've already stated in my original e-mail, * ** *** ******* *** ***** **** ** ** **** ** ***** ** ******* *****. This is shown by the prices you had for other roses of equal or greater value that contained much more than what I received. Also, in the picture shown of the roses you can even see that there is a lone stem without and actual rose on it. Given that the missing ******************* was not anywhere in the box, * **** ** ****** **** ** *** ****** ** **** *** **** ** *** ******* ***** ****** ***** *** ************ ** ******* **** ****** *** ***** **** *** ****** ****** **** ** *** ***** *** ********* **** * *** ******** *** **** ****** *** ********* ********** ** ******** ******** ** ******** ** *** ***** **** ****** *** *** ******** *** *** ** ****** 9 roses with 9 blooms doesn't nearly equate to orchids containing 35 blooms, especially when you add a supersized options. I'd rather you have just cancelled the order or bring me the correct one when you had it.
  

  That being said, I no longer desire any business from you. I paid to have something delivered specifically for Mother's Day. It is specifically what I paid *** in shipping for, and that has long passed now. The only thing I desire is a refund. I no longer want to do business with you as you have shown that you prioritize ******** fulfilling your orders *** ****** ** ***** rather than delivering a quality product. You have items on your website that are specifically labeled as being "Sold Out", so as urgent as you need to fill out these orders, * **** ** **** ** ******* **** *** ****** **** *** ******* **** **** ********* ***** ** *** ********** *** ******** **** *** **** **** ** *** **** *** ****** * **** *** ** ***** *** ***** 

  Therefore, I do no want store credit, a fruit basket, nor do I want the original item I ordered for the original occassion. I want a refund,.

  
  Thanks,
  
  *****************************

  Business Response

  Date: 24/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send ** photos to the email address. According to the description of originally ordered product stated "bouquet of 35 blooms (5 stems) of long-lasting, purple Dendrobium Orchids". We would like to confirm the order was sent with substitution to the greater amount of rose stems. As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Replacement order or a store credit offer still stands. Mother's Day Orchids are out of stock already and won't be available as it was a discounted product.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 24/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have already sent you the reason why what was sent to me was not equal to the amount of roses received. **** ******* *** **** ** **** ***** ** ***** **** ***** ** ******* **** *** **** ****** **** ** ********* ** ******* ***** *** *** **** ****. *** ***** ** ************** **** *** ******* ** **** ***** *** **** **** ******* ** ******* ******* *** ***** **** **** **** **** *******. If your orchids are sold out on Mother's Day, then put the same large "Sold Out" sign that is on your webpage for other packages on THAT page. You shouldn't be given the credence to simply send me whatever you please when because you have a policy that again, you have refused to follow. The pictures show you the alternative packages with roses you could have sent, that had much more than what was given to me.

  *** **** **** *** **** ** ***** **** *** **** *** ******** ******* *** ***** ******** ***** ** **** *** ******** ** ********* ********* *** * ********* ***** **** *** *** **** *** ***** ***** ********. You advertise your same-day services and flowers that were already sold out, deliver me something extremely different and then try to convince me that what I received was of equal value to what I paid for. You sent me poor quality flowers INCLUDING a stem that doesn't even contain a bloom (so it doesn't matter how many stems I received). Nobody purchases flowers as a gift for the amount of stems alone, if there is no bloom attached to it. I purchased 35 of those, including the supersize option which should have included even more and got 9 blooms, that's it. I want a refund, plain and simple. You take days to respond and fail to bring up any new points or ones that refute my argument. 

   

• Initial Complaint

  Date:18/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Sweet Blossoms Collection 1 with the deluxe upgrade. See attached pic for the bouquet I received, the bouquet I ordered were mostly white flowers. In addition to receiving the wrong flowers, I upgraded the bouquet to premium size, it does not look like premium to me and they were wilted. When I contacted Bloomex they would not rectify the order and simply offered me a *** discount on my next order. Not impressed, seeking full refund inclusive of shipping charges applied to the order. See below for Bloomex purchase order. Thank you for your support. **** **** ******** ***** ******* **** ***** ************** ***** *********** ***** ******* ******** ***** ***** *** *** **** ******** **** * *** *** **** ***** ******* ******** *********** **** ** ******* * **** **** * **** ********* ******* * * ******* ******** **** * ****** ***** ********************* * ******* ********** **** * *** *** ******* * ****** ***** * *********** ********** *** * ***** * *********************** ******** *********** ******* * ****** ** ******** **** **** * ***** ********* ******* * **** ****** **** ** **** * ********** ********************* * ******* ********** **** * *** *** ******* * ****** ***** * ********** *** * ***** ***** *** **** *** ***** ***** * ***** ******** ********** * ******** ***** ****** ****** ******** * ****** ******** *** * ****** *** ***** * ***** ********* * ***** **** ***** * ***** **** ******* * ***** ****** ****** ******** *********** ******* ******** **** ***** ******* ******* * ****** ************ * **** * * **** * ******** * *** * * **** ***** ******* *********** ********** **** ******** * **** ******* **** ******* * ****** ** ******** **** **** ********* * ***** **** ********** ******** *********** ***** ** ******* ** ******** ***** *** ******* ***

  Business Response

  Date: 19/05/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 20/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********