Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  6067 88 St NW Edmonton, AB T6E 5T4

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  10000 100 St Edmonton, AB T5J 0N5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ***** *** for same day delivery. Bloomex Order *******. I paid ****** and this included the Splendid Spring bouquet in supersize with a vase and a note. The recipient did not receive the note, no vase, and the bouquet was completely different than I ordered and on top of that not supersized. See attached pictures.

  Business Response

  Date: 10/04/2023

  We regret to hear that the services didn’t meet customer's expectations. We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated a delivery of wrong flowers and the fact that the vase was missing. Immediately after, the client was supplied with explanation of substitution policy addressing an issue of a "wrong flowers".
  As per customer's second claim - our production has confirmed that the vase was shipped with the product initially. However, we have
  refunded the amount of the vase paid regardless.
  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** **** *** * ******** **********
  Please allow up to 5 business days for the refund to show up in customer's account.
  We are unable to issue a full refund for orders that are confirmed, prepared or sent out for delivery withing the policy frames of our company. We would like to issue a complementary store credit for the inconveniences caused to a customer.
  Regards, Bloomex

  Customer Answer

  Date: 11/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: No notice was sent regarding the substitution of flowers, and the flowers sent in replacement did not meet the quality I originally paid for. Please refund me my full amount paid.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 14/04/2023

  We're sorry to hear the services didn't meet the customer's expectation.

  As per customer's second claim - no notice was sent. On ***** ** ***** pm local time our customer service agent tried to reach customer via phone call at phone number mentioned by a customer in billing info - **********, but it led to a customer's voice message system. Voicemail was left as well as follow up email to ********************** stating the substitution. 

  As stated previously, we are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.?We apologize for any inconvenience caused. Thank you, Bloomex

• Initial Complaint

  Date:28/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomex took payment from my elderly mothers card for funeral flowers ordered, then the delivery address form could not be submitted. Bloomex is now refusing to repay the cost of the flowers they failed to provide.When the address form failed to submit properly and could not be retrieved I messaged Bloomex immediately on their 24/7 Assistance Line - no response.I received an email link shortly after the failed form submission to complete the order but it was inactive I sent an immediate email requesting urgent help to meet the funeral deadline - no response 5x days later I received an offer of store credit or replacement delivery service which was unacceptable to me I replied that this was unacceptable They resent the same response within hours

  Business Response

  Date: 29/03/2023

  We regret to hear that the services didnt meet customer's expectations. As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used.
  
  *********** ******** *** ****** *************************** ******** ****************** ********************** *** * ******************
  
  Please allow up to 5 business days for the refund to show ** in customer's
  account. Thank you, Bloomex

  Customer Answer

  Date: 29/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Yesterday at 7:08pm ( ****** time) I received another message from Bloomex telling me my options hadn't changed. Then at 7:45pm I received another stating that a refund had been issued. I presume BBBs complaint on my behalf had been read in the meantime. Thank you BBB!

• Initial Complaint

  Date:20/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers. The receipt clearly stated 12 roses and they delivered only 6. They admit that and blamed it on their contracted flower shop, but that is still Bloomexs issue to repair as Bloomex sold me the product and service. They chose to work with this shop. If they cant depend on the their contracted shops to honour the prices then they should not work with them. That is their issue to manage. In the meantime I paid for something I didnt get. Bloomex has refused to refund me the $10 to reflect what I actually got rather than what I ordered. They want to give me a coupon instead which *** told them is unacceptable for 2 reasons. I want at minimum a partial refund.

  Business Response

  Date: 21/03/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. 
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 26/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has the potential to be satisfactory to me.
  

  The gesture (that was to be the original order of 12 yellow roses for my cousin) has been made. Given the nature of the gesture, a replacement bouquet to the giftee would not be appropriate at this stage.

  I am however willing to accept a replacement bouquet personally at my address.
  
  ***********************************

  ***********************************************************;

• Initial Complaint

  Date:13/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for flowers to be delivered to a grieving family following the loss of a parent. We scheduled the delivery on Monday March 6, during a specific time frame pre scheduled with the family and Bloomex. The company delivered to the address on March 7 without contacting us to advise of a change of date or to confirm availability. Bloomex delivered the flowers to the house leaving the flowers outside as the family was not home. The temperature that day was -27C and the family received frozen flowers that died shortly thereafter. Bloomex insisted wee contact the family to request pictures rather than reaching out to their courier. We sent pictures and requested a refund. Bloomex advised they sent an email about a date change which we received on March 7 after the delivery. Bloomex advised their courier isnt supposed to leave flowers in inclimate conditions and should have brought the flowers back to the warehouse. Bloomex denied our refund request and offered a credit or to send more flowers. Bloomex did not fulfill the agreed contract and we are not satisfied. I requested to speak to a manager and was advised a manager would call back in 24 hours. They have not called back. I hope that the BBB can assist by contacting Bloomex to discuss this complaint and/or register Bloomex as a **** company. Invoice *******.

  Business Response

  Date: 14/03/2023

  We regret to hear that the services didnt meet customer's expectations.
  The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.
  The order was delivered on the first available day on Tuesday, 2023-03-07 with ***** ************. As stated in our policy presented on the website, we are not responsible for late deliveries caused by Acts of God, including but not limited to: adverse weather conditions like storms, hurricanes or earthquakes, and no refunds will be issued for these reasons.
  
  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  
  We apologize for any inconvenience caused.
  Bloomex
  

  Customer Answer

  Date: 15/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The flowers were not delivered on the date requested and the company did not contact us to advise they do not deliver on the date we requested. The website did not identify that the company does not deliver on Monday's for the location identified. The company delivered on Tuesday without confirming with us that Tuesday was acceptable. The company left the flowers outside in -27C weather and the company advised that their courier did not follow protocol. 

  The company's response to the BBB advised their policy is "As stated in our policy presented on the website, we are not responsible for late deliveries caused by Acts of God, including but not limited to: adverse weather conditions like storms, hurricanes or earthquakes, and no refunds will be issued for these reasons." However, the late deliver was not related to an Act of God, weather condition, storm, hurricane or earthquake. It was simply because they do not deliver on Monday's. This business process is not included on the order/confirmation page. Secondly, the company has failed to rebut why they left the flowers outside in -27C except for their customer service rep who advised the courier should have brought them back to the warehouse. Their actions contradict their policy on their website located under DELIVERY POLICIES stating "if no person is present to accept the order at the location specified, our driver will act in his or her discretion based on weather conditions, safety, security, etc". Their own policy identifies the driver will use discretion base on WEATHER CONDITIONS. It is shady that they state an unrelated act of god policy but fail to share or acknowledge their weather condition policy.

  The company is in direct conflict with their own prescribed policy, WEATHER CONDITIONS. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 16/03/2023

  We regret to hear that the services didnt meet customer's expectations.?
  Weather conditions segment of a delivery policy quoted by a customer only relate to the local deliveries served by Bloomex company's own local drivers. As stated before, customer placed an order to the area different from the listed local areas. That being said, delivery by the door of a customer's order ******** was processed by a third-party courier ***** as not local and was followed third-party company delivery policy. List of local areas and tracking number for third-party courier been quoted in previous company's response.
  
  Regardless of all provided explanation, we would like to remind our customer, that we stand for the service we provide and would like to resolve the dissatisfaction by offering all available options. We are unable to issue a refund for orders with correctly followed company's policy, however ready to replace the order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 16/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  so now Bloomex is changing their statement from previously stated policy advising this was an act of god. I cant even have a reasonable discussion on this issue because Bloomex keeps changing their statement. Any way you dice this Bloomex left flowers in -27C weather. This is unreasonable and I have zero need for more flowers, or gifts. I want a refund. **** dispute claim has been initiated.
  
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordereda fruit basket for Sympathy occasion and it never arrived. Paid over 80$ and my family never got it in ****** **. They are very upset and this is extremely unproffessional I emailed many times and they are not responding I want a refund this is a waste of money.

  Business Response

  Date: 07/03/2023

  We regret to hear that the services didnt meet customer's expectations. The order was delivered on the 3rd of March to the provided address: 15 apt, ***********************************************. Proofs of the delivery were sent to the customer We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a resend order free of charge or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused. Regards, Bloomex

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, Feb 24, I ordered a 'guaranteed' birthday delivery for Saturday, Feb 25 and three days later, received absolute rubbish.Bloomex is closed on Sunday so I called on the next business day, Monday, Feb 27. Because the flowers still hadn't arrived and the birthday had already passed, I asked them to cancel the order and issue a refund. That's when I was told the order was in transit. I did not receive an email indicating that the order was in transit. The status changed suddenly when I asked for a refund.Before the order was accepted, someone from Bloomex contacted me by phone to confirm the delivery address, which would have been the perfect time to let me know that the delivery would not be delivered on time (despite the "guaranteed birthday delivery" promised on their website). I would have immediately cancelled the order. Instead, the information was withheld.The flowers were delivered three days late, on Feb 28. What was ordered (Blue Horizons "supersize" the website show eight roses, star gazer lilies, irises, premium fillers) was a far cry from what was received (four roses, a shabby batch of badly-dyed carnations and cheap filler). There is nothing on the website suggesting that "fair and appropriate substitions" in their most extravagant pricing option would result in fewer flowers and trashy ones at that. Neither does the website mention that specials will not be honoured outside of their "local" delivery zones (again, no indication of said zones). Though far less of an issue, but just as misleading, they charged $10 for "authentic Scottish shortbread" that turned out to be two very thin cookies.It took five attempts before I received any response from Bloomex and they refused to refund my money, instead offering credit that I would presumably use for more bad service and rubbish flowers at some future date.PLEASE NOTE Bloomex "buys" ratings by offering a $20 credit for positive reviews.

  Business Response

  Date: 06/03/2023

  We regret to hear that the services didnt meet customer's
  expectations.
  The area where the order has to be delivered is outside of local
  delivery areas. Our production facilities provide Same Day
  delivery to ***************, ******, Greater Montreal, Cambridge,
  *******, ********, ********, Halifax and Greater Vancouver.
  Overnight courier (next business day) will be used for delivery
  outside of these areas.
  The email stating Tuesday delivery was sent to a client as soon as
  order was received. Order was sent out with a ***** courier,
  tracking number ************. The order was delivered on 28th of
  February.
  As per the photo received we would like to confirm the order was
  send with substitution. Due to our order volume fluctuation, we
  reserve the right to substitute with similar product of equal or
  greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown
  online will be used if at all possible, even if this means
  substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to
  offer a replacement order free of charge. Alternatively, we could
  send a gift basket of equal value or issue a store credit that the
  customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

• Initial Complaint

  Date:28/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers in the amount of $75.13 on the morning of February 26, 2023 to be delivered the same day. I received a notification the flowers were delivered which they were... to the incorrect address. After requesting a picture (proof of delivery) multiple times, I finally received it the following day and it clearly showed the incorrect house. I sent Bloomex a ****** Maps picture of the correct house (which included the address from ****** Maps) and they would not acknowledge there was an error made by the courier until February 28, 2023. They have offered a credit or flowers of an equivalent value to which I have refused.

  Business Response

  Date: 02/03/2023

  We regret to hear that the services didnt meet customer's expectations. ?The order was indeed deliver to a wrong address due to unforeseen courier's mistake.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.? Thank you, **********************

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:27/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i had flowers delivered on feb 14 these flowers especially the lilies have been brown and moldy looking since my wife received them, on feb 14 I'm not happy about this i want my money back here is pictures of them and i will never order again as these are not fresh flowers at all as they shouldn't have been like that in the first place for what i paid for them very disappointed and i want a full refund

  Business Response

  Date: 28/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. As per order ********, order was delivered on February 14th, the initial complaint received on February 19 stated bad quality. Our customer service agent advised customer on the policy, due to the perishable nature of our products, we only accept complaints regarding quality/composition within 24 hours following the delivery date.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:16/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 14, 2023- I ordered flowers, vase and a card for my Daughter for Valentine's **** I paid $***** for same delivery. I called customer service to add her unit number (as there was no place to add online) They stated delivery would be by 8 pm that evening.I also gave them my phone number to call if she wasn't home and would arrange to leave at concierge. 8pm came and went and the package was not delivered. On Feb 15/23 the order updated to "out for delivery" I called customer service and stated I paid for same delivery and wanted a refund for the delivery as it was not delivered when it was supposed to be.The man said I'd get a refund. Feb 15 at 730pm i called back to inquire and asked to speak to a manger as the package had still not been delivered.they told me to call back Feb 16 as there was no manager available. I called back and after several minutes on hold and getting disconnected. I spoke to ****** (supervisor) He refused to issue a refund for the ***** same delivery fee I already paid.and offered to "re deliver at no cost" They actually charge another fee to "re deliver" I said that wasn't acceptable and its been 2 days since the flowers were supposed to be delivered. I said I want to cancel the order and want a full refund.I paid for products and service that were not delivered. He said someone would get back to me. When I asked when -he said" 24 hrs". I asked to speak to his Manger -he stated he's the supervisor Worst customer service I've ever experienced.

  Business Response

  Date: 17/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  As per our records, the order ******** was placed on 14th of February without the unit number. During Valentine's *** week we were unable to apply any changes to the orders. Delivery was attempted, however, phone number of the recipient ********** was unreachable and security refused to take the order in.
  As of now, order returned to the warehouse. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Regards,
  Bloomex

  Customer Answer

  Date: 19/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:The product was not delivered on the date specified . The notes on the account to contact myself if the recipient wasnt available were not followed. Offering to re deliver the product is not an option I am willing to accept. This was for Valentines Day. It now Feb 19. I do not want a store credit as I will never shop with company again. I will accept nothing less than a refund. As far as them stating its already been put together, I certainly wouldnt accept flowers that have been sitting in a warehouse sinceFeb 14. So I guess theyd have to re do the order. So it seems pretty easy to refund. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 25/02/2023

  We regret to hear that the services didnt meet customer's expectations.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** ***  *  ********

  ?Thank you, Bloomex

• Initial Complaint

  Date:16/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Valentines day order delivered and opened it up to see my order incorrect. I had ordered extra long stem roses, which per the listing on their website are supposed to be 70cm. The flowers delivered were barely 30cm. When I contacted customer service ********************** stated that their policies allow for them to not deliver what was ordered. In what business is it ever acceptable to deliver provide a completely different product than was ordered and call it good??Bloomex has offered a $30 credit to their site for the inconvenience. There is no world where that even comes close to making up for the ***** they are committing. Order number *******

  Business Response

  Date: 16/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. As per order ********, the initial complaint received stated stems were different size from what was expected. Our customer service agent requested customer to send us photos to the email address. As per the photo received we would like to confirm the order was send with size substitution.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge, please mind the substitution policy. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 16/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************