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Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bloomex

      6 3510 27 St Ne Calgary, AB T1Y 5E2

    • Bloomex

      8 4095 Belgreen Dr Ottawa, ON K1G 3N2

    • Bloomex Inc

      902 Magnetic Dr North York, ON M3J 2C4

    • Bloomex Flowers

      106 326 E Kent Ave Vancouver, BC V5X 4N6

    • Bloomex

      20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

    Customer Complaints Summary

    • 391 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for Mothers Day and when the flowers arrived there were two boxes which was strange given I only placed one order. Each box contained a similar set of flowers and appeared to be two of the same order. I checked my email which showed only one order, however my credit card statement showed two charges for the same amount. When I called customer service they indicated they had records of two orders and I informed them I only had records of one order and I only made one order. They said that because the flowers had been delivered there was nothing they could do to refund me for the duplicate order even though I never authorized it. I have reached out to customer service since and they have not done anything to correct the issue and provide a refund for the duplicate order.

      Business Response

      Date: 03/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      As far as indicated in the data base, there are two identical orders. We are not able to be informed prior about duplicated orders. 

      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Bloomex T

    • Initial Complaint

      Date:24/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers to be delivered on Mothers Day. They were delivered on May 6. I paid a premium to have them delivered on May 8. The flowers that arrived were completely dead. It was an embarrassment. I have been offered a replacement bouquet or a credit. I bought a replacement gift last minute. I do not want a replacement bouquet or a credit because I do not want anything from Bloomex. Mothers Day has past and I want a refund.

      Business Response

      Date: 14/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
      The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address.
      We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      Bloomex

      Customer Answer

      Date: 14/06/2022


      Complaint: ********

      I am rejecting this response because:
      The flowers were ordered for Mothers Day and because they were dead, I bought a replacement. I do not want another bouquet of flowers, the occasion has passed. I paid a premium to have the flowers delivered on Mothers Day. The flowers were delivered two days early. I did not receive the product I ordered or on the day I requested. I want my money refunded.
      Sincerely,

      *****************************

      Business Response

      Date: 23/06/2022

      We regret to hear that the services didnt meet customer's expectations. 
      As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.
      However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Bloomex

    Bloomex is NOT a BBB Accredited Business.

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